Poor Copy Quality; Solving Scanner Problems; Partial Document Or Photo Copies - Lexmark X65 Series Troubleshooting Manual

Poor copy quality

These are some examples of poor copy quality:
•
Blank pages
• Checkerboard pattern
• Distorted graphics or pictures
• Missing characters
•
Faded print
•
Dark print
•
Skewed lines
• Smudges
• Streaks
• Unexpected characters
• White lines in print
These are possible solutions. Try one or more of the following:
C
HECK THE DISPLAY FOR ERROR MESSAGES
Clear any error messages.
T
HE TONER MAY BE LOW
When 88 Cartridge low appears or when the print
becomes faded, replace the print cartridge.
T
HE SCANNER GLASS MAY BE DIRTY
Clean the scanner glass with a clean, lint-free cloth dampened
with water.
T
HE COPY IS TOO LIGHT OR TOO DARK
Adjust the density of the copy.
C
HECK THE QUALITY OF THE ORIGINAL DOCUMENT
Make sure the quality of the original document is satisfactory.
C
HECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
U
NWANTED TONER IS IN THE BACKGROUND
• Increase the background removal setting.
• Adjust the darkness to a lighter setting.
P ( )
ATTERNS MOIRÉ APPEAR IN THE OUTPUT
• On the Copy screen, select the Text/Photo or Printed Image
icon.
•
Rotate the original document on the scanner glass.
•
On the Copy screen, adjust the scale setting.
T
EXT IS LIGHT OR DISAPPEARING
•
On the Copy screen, touch the Text icon.
•
Decrease the background removal setting.
• Increase the contrast setting.
• Decrease the shadow detail setting.
T
HE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED
• On the Copy screen, select the Printed Image icon.
• Decrease the background removal setting.

Partial document or photo copies

These are possible solutions. Try one or more of the following:
C
HECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
C
HECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in
the tray:
1
From the printer control panel, check the Paper Size setting
from the Paper menu.
2
Before sending the job to print, specify the correct size
setting:
• For Windows users, specify the size from Print
Properties.
• For Macintosh users, specify the size from the Page
Setup dialog.
3

Solving scanner problems

Checking an unresponsive scanner
If your scanner is not responding, then make sure:
• The printer is turned on.
• The printer cable is securely attached to the printer and the
host computer, print server, option, or other network device.
• The power cord is plugged into the printer and a properly
grounded electrical outlet.
• The electrical outlet is not turned off by any switch or breaker.
• The printer is not plugged into any surge protectors,
uninterrupted power supplies, or extension cords.
• Other electrical equipment plugged into the outlet is working.
Once you have checked each of these possibilities, turn the printer
off and then back on. This often fixes the problem with the scanner.
Scan was not successful
These are possible solutions. Try one or more of the following:
C
HECK THE CABLE CONNECTIONS
Make sure the network or USB cable is securely connected to
the computer and the printer.
A
N ERROR MAY HAVE OCCURRED IN THE PROGRAM
Turn off and then restart the computer.
Scanning takes too long or freezes the
computer
These are possible solutions. Try one or more of the following:
O
THER SOFTWARE PROGRAMS MAY BE INTERFERING
WITH SCANNING
Close all programs not being used.
T
HE SCAN RESOLUTION MAY BE SET TOO HIGH
Select a lower scan resolution.