Operating System Does Not Boot; Troubleshooting Using Online Support Tools; Support Tools Manager; Event Monitoring Service - HP rp4410 Service Manual

Operating System Does Not Boot

If the operating system does not boot, but you can reach the BCH from either the main disk
partition or the CD, use the following offline tools to help solve your problem:
• Offline Diagnostic Environment (ODE)
•

iLO MP

See "Troubleshooting Using Offline Support Tools" (page 137)

Troubleshooting Using Online Support Tools

The following online support tools are available from the HP-UX environment.

Support Tools Manager

Support Tools Manager (STM) is available in three user interfaces:
• GUI for X-based terminals (XSTM)
• Menu interface for ASCII terminals (MSTM)
• Command-line interface for all ASCII terminals (CSTM)
You can use the GUI and menu interfaces intuitively and you can use the command-line interface
to drive STM using scripts.
You can use diagnostics to thoroughly test a device and isolate failures down to the suspected
self-repair unit.
Find complete documentation on how to access and use STM on the HP website at
docs.hp.com.
Under the Topics menu, go to Diagnostics and look for Support Tools Manager.

Event Monitoring Service

Event Monitoring Service (EMS) is the framework for monitoring hardware and reporting events.
Use EMS to eliminate most undetected hardware failures that cause data loss or interruptions
of system operation. You can monitor a hardware device (such as a disk) for any unusual activity
(called an event). When an event occurs, it is reported by a variety of notification methods, such
as email. Event detections are handled automatically with minimal involvement on your part.
The following monitors are available:
• CMC monitor
• UPS monitor
• FC hub monitor
• FC switch monitor
• Peripheral status monitor
• Memory monitor
EMS comes with the HP-UX operating system. To bring up the event monitoring main menu,
run the following command at the shell prompt:
/etc/opt/resmon/lbin/monconfig
From the list of main menu selections, select the following:
(E) Enable Monitoring
iLO MP
For complete information on the iLO MP see the HP Integrity and HP 9000 Integrated Lights-Out
(iLO) Management Processor Operations Guide.
The following information provides iLO MP troubleshooting procedures.
Troubleshooting Using Online Support Tools
http://
135