Page 2: Legal Notices
Copyright Notices. © Copyright 2003-2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Page 3: Table Of Contents
HP 9000 rp4410 and rp4440 Server Views........
Page 4 Installing the Server Into a Rack, Non-HP rack, or Pedestal .......
Page 5 Standard HP-UX Booting Using Boot Console Handler........
Page 6 Contents Troubleshooting Methodology ............149 Troubleshooting System Power .
Page 7 Contents Replacing the Processor Extender Board ..........194 Replacing Dual Processor Modules .
Page 8 Contents Replacing a Hot-Pluggable Disk Drive ..........250 SCSI Backplane .
Page 9 Table 2. HP-UX 11i Releases ........
Page 10 Tables Table 3-18. Server Power Button Functions When Server is On and at BCH ....137 Table 3-19. Server Power Button Functions When Server is On and OS is Running ..137 Table 3-20.
Page 11 Figure 3-3. HP 9000 rp4410 and rp4440 Servers (Rear View) ......57...
Page 12 Figures Figure 3-21. Disk Drive Installation in Slot 2 ......... . 86 Figure 3-22.
Page 13 Figures Figure 6-13. Dipswitch Setting for S5 ..........195 Figure 6-14.
Page 14 Figures Figure 6-56. Display Board Removal and Replacement........268 Figure 6-57.
Page 15: Table 1. Publishing History Details
The document part number changes when extensive changes are made. Document updates may be issued between editions to correct errors or document product changes. To ensure you receive the updated or new editions, subscribe to the appropriate product support service. See your HP sales representative for details.
Page 16: Document Organization
Manufacturing Supported Product Versions Publication Date Supported Part Number A9950-96001 HP-UX 11i v1 HP 9000 rp4410 and rp4440 April 2005 A9950-96002 HP-UX 11i v1 HP 9000 rp4410 and rp4440 July 2003 Document Organization This guide is divided into the following chapters: Chapter 1 Overview: Provides views and descriptions of the server.
Page 17: Table 2. Hp-Ux 11I Releases
Separates items in a list of choices. HP-UX Release Name and Release Identifier Each HP-UX 11i release has an associated release name and release identifier. The uname (1) command with the -r option returns the release identifier. Table 2 shows the releases available for HP-UX 11i operating system.
Page 18: Related Documents
Related Documents You can find other information on HP server hardware management and diagnostic support tools in the following publications. Website for HP Technical Documentation: http://docs.hp.com Server Hardware Information: http://docs.hp.com/en/hw.html Diagnostics and Event Monitoring: Hardware Support Tools Complete information about HP’s hardware support tools, including online and offline diagnostics and event monitoring tools, is available at: http://docs.hp.com/hpux/diag/...
Page 19: Overview
HP 9000 rp4410 Server The HP 9000 rp4410 server is a PA-8900-based server in a 4U form factor. It is based on the same hardware as the HP 9000 rp4440 server, but in the rp4410 server, two of the four processor sockets are disabled using firmware, limiting it to a 2P/2C.
Page 20: Hp 9000 Rp4410 And Rp4440 Server Views
Overview HP 9000 rp4410 and rp4440 Server Views HP 9000 rp4410 and rp4440 Server Views Figure 1-1, Figure 1-2, and Figure 1-3 show the top, front, and rear views of the HP 9000 rp4410 and rp4440 servers. Figure 1-1 HP 9000 rp4410/rp4440 Server (Top View)
Page 21: Detailed Server Description
Figure 1-3 HP 9000 rp4410/rp4440 Server (Rear View) Detailed Server Description The following sections list information on the main subsystems within the HP 9000 rp4410 and rp4440 servers. I/O Subsystem The following is supported on the HP 9000 rp4410 and rp4440 servers: •...
Page 22: Processors
Both processors are available with 32 MB or 64 MB L2 cache per dual processor module. • HP 9000 rp4410 server can have one processor or both processors of a single dual processor module enabled, or two processors enabled in each of two dual processor modules.
Page 23: Cooling
Requires that DIMMs within each group of four (quad) be identical. Cooling Six cooling fans with N+1 redundancy. Power Supply Unit The following is supported on the HP 9000 rp4410 and rp4440 servers: • One 1200 W hot-swappable power supply. •...
Page 24: Dimensions And Values
The firmware supports the HP-UX 11i version 1 (or higher) operating system through the HP 9000 processor family standards and extensions, and has no operating system-specific functionality included. The operating system is presented with the same interface to system firmware, and all features are available to the operating system.
Page 25: Figure 1-4 Control Panel - Front View Of Server (With Bezel)
Overview Controls, Ports, and LEDs Figure 1-4 shows the control panel on the server front. Figure 1-4 Control Panel - Front View of Server (with Bezel) Control Panel Figure 1-5 shows how to access the control panel. The front control panel access door is on the bezel. Figure 1-5 Accessing the Control Panel Chapter 1...
Page 26: Table 1-2. Control Panel Led Definitions
Overview Controls, Ports, and LEDs Figure 1-6 shows the control panel LEDs and buttons. Figure 1-6 Control Panel LEDs and Buttons System LED Power LED Power Button Disk LED TOC/NMI Button Thermal LED Locator Button/LED Table 1-2 lists the control panel LED status and descriptions. Table 1-2 Control Panel LED Definitions LED or...
Page 27: Table 1-3. Switch And Button Led Definitions
Overview Controls, Ports, and LEDs Table 1-3 lists LED definitions for the switches and buttons. Table 1-3 Switch and Button LED Definitions Switch and Button Description Power Button Controls the power supply (turns system power on or off) if power is available to the power supply.
Page 28: Rear Panel
Overview Controls, Ports, and LEDs Rear Panel The server rear panel includes communication ports, I/O ports, ac power connectors, two power supply bays, attention LED indicators for the hot-pluggable PCI boards, and the locator LED button. LEDs located on the rear panel of the server signal the operational status of the following components: •...
Page 29: Table 1-4. Power Supply Status Led
Overview Controls, Ports, and LEDs Figure 1-8 show the power supply status LEDs. Figure 1-8 Power Supply Status LED Predict Fail Power LED (Green) LED (Amber) Fail LED (Amber) Table 1-4 lists power supply status LED information. Table 1-4 Power Supply Status LED Power LED Predict Fail Fail LED...
Page 30: Table 1-5. Ilo Mp Led Status Descriptions
Overview Controls, Ports, and LEDs iLO MP LAN LEDs There are two different iLO MP cards that were installed in this server. They have different NOTE LEDs on them. Both of them are shown below. One of the iLO MP LAN cards has the amber LED on the left abd the green LED on the right. It is shown in Figure 1-9.
Page 31: Table 1-6. Ilo Mp Led Status Descriptions
Overview Controls, Ports, and LEDs The other iLO MP LAN card has the green LED on the left and the amber LED on the right. Is is shown in Figure 1-10. Figure 1-10 iLO MP LAN LEDs 100 M Link/Activity, Green LED 10 M Link/Activity, Amber LED USB Ports Locator Button and LED...
Page 32: Table 1-7. Single-Port Gige Lan Led Status Descriptions
Overview Controls, Ports, and LEDs Table 1-7 lists the single-port Gigabit Ethernet LAN card LED status descriptions. Table 1-7 Single-Port GigE LAN LED Status Descriptions Color Condition Status Activity Green Linked. No activity. Activity Green No link. Activity Green Blinking Linked.
Page 33: Table 1-8. Dual-Port Gige Lan Card Led Status Descriptions
Overview Controls, Ports, and LEDs Table 1-8 Dual-Port GigE LAN Card LED Status Descriptions Condition Status Activity Flashing Linked, data traffic. Activity Solid Active link. Speed Link speed 10 Mbit/s. Speed Green Link speed 100 Mbit/s. Speed Amber Link speed 1000 Mbit/s. Ports and Connectors Figure 1-13 shows the ports and connectors found on the rear panel of the server.
Page 34: Usb Ports
Overview Controls, Ports, and LEDs USB Ports Figure 1-14 and Table 1-9 show the USB port connector and pinouts. Figure 1-14 USB Port Connector Table 1-9 USB Pinouts Pin Number Signal Description +5 VDC Ground VGA Port The VGA (video) port is disabled on the rp4410 and rp4440 servers. Serial Ports Figure 1-15 and Table 1-10 show the serial port connector and pinouts.
Page 35: Ilo Mp Lan Port
Overview Controls, Ports, and LEDs Table 1-10 Serial Port Pinouts (Continued) Pin Number Signal Description Receive data Transmit data Data term ready Ground Data set ready Request to send Clear to send Ring indicator iLO MP LAN Port Figure 1-16 and Table 1-11 show the iLO port connector and pinouts. Figure 1-16 iLO MP Port 100M Link/Activity...
Page 36: Gigabit Ethernet Lan Port
Overview Controls, Ports, and LEDs Gigabit Ethernet LAN Port Figure 1-17 and Table 1-12 show the Gigabit Ethernet LAN port connector and pinouts. Figure 1-17 Gigabit Ethernet LAN Port Table 1-12 Gigabit Ethernet LAN Port Pinouts Pin Number Signal Description Not used Not used Not used...
Page 37: Table 1-13 Scsi Port Pinouts
Overview Controls, Ports, and LEDs Figure 1-18 and Table 1-13 show the SCSI port connector and pinouts. Figure 1-18 SCSI Port, Ultra 3, 68-Pin Table 1-13 SCSI Port Pinouts Pin Number Signal Description Pin Number Signal Description S1 (+DB 12) S35 (–DB 12) S2 (+DB 13) S36 (–DB 13)
Page 38 Overview Controls, Ports, and LEDs Table 1-13 SCSI Port Pinouts (Continued) Pin Number Signal Description Pin Number Signal Description S21 (+ATN) S55 (–ATN) S23 (+BSY) S57 (–BSY) S24 (+ACK) S58 (–ACK) S25 (+RST) S59 (–RST) S26 (+MSG) S60 (–MSG) S27 (+SEL) S61 (–SEL) S28 (+C/D) S62 (–C/D)
Page 39: Additional Controls And Leds
Overview Controls, Ports, and LEDs Additional Controls and LEDs Storage devices have additional LEDs showing their status. Hot-Pluggable Disk Drive LEDs Figure 1-19 and Table 1-14 show the hot-pluggable disk drive LED indicators and definitions. Figure 1-19 Hot-Pluggable Disk Drive LED Indicators Status LED Activity LED Table 1-14...
Page 40: Figure 1-21. Quickfind Diagnostic Panel
Overview Controls, Ports, and LEDs QuickFind Diagnostic Panel The QuickFind diagnostic panel has 27 single color LEDs and one multi-color LED for temperature. The LEDs are normally off. The appropriate LED is turned on when an error is detected or a replacement part is required.
Page 41: Figure 1-22 I/O Baseboard Leds, Buttons, And Sensors
Overview Controls, Ports, and LEDs Figure 1-22 shows the I/O baseboard LEDs, buttons, and sensors and Table 1-16 lists their definitions. Figure 1-22 I/O Baseboard LEDs, Buttons, and Sensors Battery 3.3 VSB Power Reset Button 12V VRM LED PCI Attention PCI Attention Button 5V VRM...
Page 42: Powering The Server On And Off
Overview Powering the Server On and Off Table 1-16 I/O Baseboard LEDs, Buttons, and Sensors LED/Button Color Status Condition 12V VRM Power LED Green 12V VRM is functioning. 5V VRM Power LED Green 5V VRM is functioning. 3.3V VRM Power LED Green 3.3V VRM is functioning.
Page 43: Powering On The Server
Overview Powering the Server On and Off Table 1-17 Power States (Continued) Power Activated through the Power Cable Standby iLO MP PC Command; or DC Voltage Power States Plugged Into DC Voltage Front Panel Power Button Applied? Receptacle? Applied? Activated? Full power NOTE If the power restore feature is set to Always On through the iLO MP PR command, the server...
Page 44: Powering Off The Server
Overview Powering the Server On and Off Step 2. Press the power button to start the server. Step 3. Start the operating system. Powering Off the Server Power off the server using the following methods if the server is in the standby or full power state: •...
Page 45: System Specifications
• “Electrical Specifications” on page 47 • “Environmental Specifications” on page 50 System Configuration Table 2-1 lists the minimum and maximum configuration options for the HP 9000 rp4410 and rp4440 servers. Table 2-1 Minimum and Maximum Server Configurations Component rp4410...
Page 46: Dimensions And Values
One power supply standard. A second power supply (optional) for 1+1 power supply (optional) for 1+1 configuration. configuration. Dimensions and Values Table 2-2 provides dimensions and their values of HP 9000 rp4410 and rp4440 servers. Table 2-2 Server Dimensions and Values Dimension Value Height 6.8 in (17.3 cm)
Page 47: Electrical Specifications
System Specifications Electrical Specifications Electrical Specifications This section provides electrical specifications for the server. AC Power Cords Table 2-3 lists the power cables available for use with the HP 9000 rp4410 and rp4440 servers. Table 2-3 Power Cords Part Number Description...
Page 48: Table 2-4. System Power Specifications
System Specifications Electrical Specifications Table 2-4 lists the ac power requirements for the server. Table 2-4 System Power Specifications Specification Value Nominal input voltage 200 – 240 VAC Minimum operating voltage 180 VAC Maximum operating voltage 264 VAC Frequency range (minimum – 50 –...
Page 49: Power And Cooling
System Specifications Electrical Specifications Table 2-5 list maximum and typical power requirements for the HP 9000 rp4410 and rp4440 servers. Table 2-5 System Power Requirements Power Required (50-60 Hz) Watts Comments 1368 1440 Maximum theoretical Maximum configuration 1065 1125 Typical Typical configuration a.
Page 50: Environmental Specifications
System Specifications Environmental Specifications Table 2-6 Typical Configuration Power Values (Continued) PCI Cards Hard Bulk Typical Typical Memory Core (assuming DVDs Disk Power Power Cooling Gigabytes 10W each) Drives Supplies (Watts) (BTU/Hr) 3121.98 32 GB (8 DIMMs 4 GB each) 3600 12283.2 128 GB...
Page 51: Cooling
System Specifications Environmental Specifications Cooling This section provides information on the cooling systems in the server. CPU and Memory Cooling The server incorporates front to back airflow across the processor and memory extender boards and through the HDD backplane. Two 127 mm dual fan assemblies, mounted vertically in the center of the chassis, pull air through the processor and memory section and push air through the PCI section.
Page 52: Acoustic Noise Specification
Airflow Through HP 9000 rp4410 and rp4440 Servers Acoustic Noise Specification The acoustic noise specification for the HP 9000 rp4410 or rp4440 server is 53 db LpA (sound pressure level at bystander position in a dedicated computer room environment temperature of <25°C).
Page 53: Physical And Environmental Specifications
Physical and Environmental Specifications Table 2-7 provides temperature and airflow information for minimum, typical, and maximum configurations for the HP 9000 rp4410 and rp4440servers. It also lists the server and rack weights and dimensions. Table 2-7 Physical and Environmental Specifications...
Page 54 System Specifications Physical and Environmental Specifications Chapter 2...
Page 55: Installing The System
“Troubleshooting” on page 136 Introduction The HP 9000 rp4410 and rp4440 servers are 1P/1C, 1P/2C, 2P/2C, 3P/2C, or 4P/2C servers based on the PA-RISC processor family architecture. The server accommodates up to 32 DIMMs and internal peripherals including hard disks and a DVD drive. Its high availability features include hot-swappable fans, hot-swappable power supplies, hot-pluggable disk drives, and hot-pluggable PCI-X cards.
Page 56: Server Views
Installing the System Server Views Server Views Figure 3-1, Figure 3-2, and Figure 3-3 show the top, front, and rear views of the HP 9000 rp4410 and rp4440 servers. Figure 3-1 HP 9000 rp4410 and rp4440 Servers (Top View) Chapter 3...
Page 57: Detailed Server Description
Figure 3-3 HP 9000 rp4410 and rp4440 Servers (Rear View) Detailed Server Description The following sections list information on the main subsystems within the HP 9000 rp4410 and rp4440 servers. I/O Subsystem The following is supported on the HP 9000 rp4410 and rp4440 servers: •...
Page 58: Processors
Both processors are available with 32 MB or 64 MB L2 cache per dual processor module. • HP 9000 rp4410 server can have one processor or both processors of a single dual processor module enabled, or two processors enabled in each of two dual processor modules.
Page 59: Cooling
Requires that DIMMs within each group of four (quad) be identical. Cooling Six cooling fans with N+1 redundancy. Power Supply Unit The following is supported on the HP 9000 rp4410 and rp4440 servers: • One 1200 W hot-swappable power supply. •...
Page 60: Dimensions And Values
Integrity iLO MP interprets and stores event IDs. Reviewing these events helps you diagnose and troubleshoot problems with the server. Dimensions and Values Table 3-1 lists the dimensions and their values of the HP 9000 rp4410 and rp4440 servers. Table 3-1 Server Dimensions and Values...
Page 61: Installation Sequence And Checklist
• If installing an internal assembly, wear an antistatic wrist strap and use a grounding mat, such as those included in the Electrically Conductive Field Service Grounding Kit (HP 9300-1609). • Handle accessory boards and components by the edges only. Do not touch any metal-edge connectors or any electrical components on accessory boards.
Page 62: Unpacking And Inspecting The Server
IMPORTANT Inspect each carton for shipping damage as you unpack the server. Checking the Inventory The sales order packing slip lists all of the equipment shipped from HP. Use this packing slip to verify that all of the equipment has arrived.
Page 63: Returning Damaged Equipment
To identify each item by part number, see the sales order packing slip. NOTE Returning Damaged Equipment If the equipment is damaged, contact your HP customer service representative immediately. The service representative initiates appropriate action through the transport carrier or the factory and assists you in returning the equipment.
Page 64: Accessing A Rack-Mounted Server
Special processor tool kit (HP part number 5069-5441) Accessing a Rack-Mounted Server The HP 9000 rp4410 and rp4440 servers are designed to be rack mounted. The following procedure explains how to gain access to a server that is mounted in an approved rack.
Page 65: Accessing A Pedestal-Mounted Server
Accessing a Pedestal-Mounted Server The HP 9000 rp4410 and rp4440 servers are also designed to be mounted in a pedestal (rackless). You do not need to remove the pedestal from the server to gain access to internal components. The front bezel, front cover, and top cover can be removed with the pedestal attached to the server.
Page 66: Front Panel Controls And Indicators
Installing the System Installing Additional Components Figure 3-5 Pedestal-Mounted Server Front Panel Controls and Indicators The front panel of the server provides controls and indicators used for common operations. Figure 3-6, Figure 3-7, and Figure 3-8 show the front view of the server and the control panel. Chapter 3...
Page 67: Figure 3-6 Front View With Bezel
Installing the System Installing Additional Components Figure 3-6 Front View with Bezel Control Panel Figure 3-7 Accessing the Control Panel Chapter 3...
Page 68: Table 3-3. Control Panel Led Definitions
Installing the System Installing Additional Components Figure 3-8 Control Panel System LED Power LED Power Button Disk LED TOC/NMI Button Thermal LED Locator Button/LED Table 3-3 and Table 3-4 list the control panel LED and the switch and button LED status and descriptions. Table 3-3 Control Panel LED Definitions LED/ Button...
Page 69: Table 3-4. Switch And Button Led Definitions
Momentarily (less than one second) has no effect. • More than one second, but less than five seconds—do not use. This initiates e-buzzer functions that are not supported in the HP 9000 rp4410 and rp4440 servers. • More than five seconds then released causes an immediate hard power off.
Page 70: Additional Controls And Indicators
Installing the System Installing Additional Components Additional Controls and Indicators Storage devices have additional LEDs showing their status. Hot-Pluggable Disk Drive Indicators The hot-pluggable disk drives have two LEDs per drive, as follows: Figure 3-9 and Table 3-5 show the hot-pluggable disk drive LED indicators and definitions. Figure 3-9 Hot-Pluggable Disk Drive LED Indicators Status LED...
Page 71: Front Bezel
Installing the System Installing Additional Components Figure 3-10 DVD or CD-RW/DVD LED Indicators Activity LED Eject Button Emergency Eject Table 3-6 DVD Drive LED Definitions State Description Activity LED Flashing green Drive is active Front Bezel The server does not need to be powered off to remove the front bezel. Removing the Front Bezel To remove the front bezel, grasp the front bezel at the outer edges and pull straight out.
Page 72: Front And Top Covers
Installing the System Installing Additional Components The front control panel access door is on the bezel. Opening the control panel door provides access to the following components: • Power button • System LEDs Replacing the Front Bezel To replace the front bezel, hold the bezel in mounting position and push the bezel straight into the chassis until it snaps into place.
Page 73: Figure 3-12 Removing And Replacing The Front Cover
Installing the System Installing Additional Components Figure 3-12 Removing and Replacing the Front Cover Thumbscrews Step 4. Raise the cover slightly, and pull the cover toward the front of the server to free the tabs from the slots in the center of the chassis. Replacing the Front Cover To replace the front cover, follow these steps: Step 1.
Page 74: Figure 3-13 Removing And Replacing The Top Cover
Installing the System Installing Additional Components Figure 3-13 Removing and Replacing the Top Cover Thumbscrews Rear of Chassis Replacing the Top Cover To replace the top cover, follow these steps: Step 1. Align the tabs at the rear of the top cover with the corresponding slots in the chassis. Fully seat the tabs into the slots and push forward until it seats.
Page 75: Hot-Swappable Chassis Fan Units
Installing the System Installing Additional Components Hot-Swappable Chassis Fan Units There are three hot-swappable chassis fan units in the server. • Fan units 0, 1, and 2 are in the center of the chassis, spanning the full chassis width. • Fan units 0 and 1 are interchangeable and are in the left and center positions.
Page 76: Figure 3-15. Hot-Swappable Power Supply Fan (Unit 2)
Installing the System Installing Additional Components Figure 3-15 Hot-Swappable Power Supply Fan (Unit 2) Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD CAUTION safety precautions can result in damage to the server. NOTE A hot-swappable device does not require interaction with the operating system before the device is removed from or installed into the server.
Page 77: I/O Baseboard Assembly
Failure to properly complete the steps in this procedure results in erratic system behavior or CAUTION system failure. For assistance with this procedure, contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD safety precautions can result in damage to the server.
Page 78 Installing the System Installing Additional Components Removing the I/O Baseboard Assembly Before removing the I/O baseboard assembly, record all boot configuration settings displayed by CAUTION the BCH INFO ALL command. These values might need to be reset after replacing the I/O baseboard assembly.
Page 79: Figure 3-16 I/O Baseboard Locking Lever
Installing the System Installing Additional Components Figure 3-16 I/O Baseboard Locking Lever OPEN CLOSE Step 7. Slide the system I/O baseboard assembly all the way to the rear until removed from chassis. The I/O baseboard assembly is large. Be careful when lifting it out of the server CAUTION chassis.
Page 80: Figure 3-17 I/O Baseboard Assembly Removal
Installing the System Installing Additional Components Figure 3-17 I/O Baseboard Assembly Removal Replacing the I/O Baseboard Assembly NOTE The I/O baseboard assembly replacement procedure assumes that you are reinstalling the assembly that was previously removed from a configured server. To replace the I/O baseboard assembly, follow these steps: Step 1.
Page 81: System Battery
Installing the System Installing Additional Components System Battery This section provides information on the system battery and how to replace a system battery. Battery Notice This product contains a Lithium battery. WARNING Lithium batteries can explode if mistreated. Do not recharge, disassemble, or dispose of lithium batteries in a fire.
Page 82: Figure 3-18 System Battery Location On I/O Baseboard
Installing the System Installing Additional Components Figure 3-18 System Battery Location on I/O Baseboard Battery Step 5. Lift up the battery holder retaining clip with a flat-head screwdriver and push on the back of the battery to remove the battery from its socket. Step 6.
Page 83: Installing Power Supplies And Disk Drives
Installing Power Supplies and Disk Drives This section provides information about installing hot-swappable power supplies and hot-pluggable disk drives. Hot-swappable power supplies are located at the rear of the HP 9000 rp4410 and rp4440 servers, and hot-pluggable disk drives are located behind the front bezels.
Page 84: Figure 3-19 Metal Cover In Unused Slot P1
Installing the System Installing Additional Components The empty hot-swappable power supply slot P1 must remain closed with the supplied metal CAUTION cover in place when a second power supply is not used. The server can be damaged due to overheating if the cover does not remain in place. CAUTION If the system is powered off, install the hot-swappable power supply into the server before attaching the new power cord at the rear of the system.
Page 85: Figure 3-20. Volume Filler Installation In Slot 2
Installing the System Installing Additional Components Step 4. Supporting the power supply with both hands, slide it into slot P1 until it plugs into the socket on the internal power supply board. Hand tighten the thumbscrew. Step 5. Install the power cord into the power supply socket and secure it to the power cord bracket. Step 6.
Page 86: Installing Processors
Installing the System Installing Additional Components Figure 3-21 Disk Drive Installation in Slot 2 Step 3. Close the drive ejector handle by pushing it down until it clicks. The hot-pluggable disk drive is now correctly installed. Figure 3-22 Disk Drive Installation in Slots 1 and 2 Slot 2—SCSI ID 1 Slot 1—SCSI ID 0 Installing Processors...
Page 87 PA-RISC/Itanium dipswitch is set to PA-RISC for the HP 9000 rp4410 and rp4440 servers. If this switch is incorrectly set, the system does not enter into self test. Required Tools To install processors in the server, use the CPU Install Kit (HP part number 5069-5441). This kit consists of the following: •...
Page 88: Table 3-7 Dual Processor Module Load Order
Installing the System Installing Additional Components Table 3-7 lists the load sequence. Table 3-7 Dual Processor Module Load Order Dual Processor Server Connector Module rp4410 or CPU0 rp4440 rp4410 or CPU1 rp4440 rp4440 only CPU2 rp4440 only CPU3 Removing the Processor Extender Board Ensure that the system is powered off and all power sources have been disconnected WARNING from the server before removing the processor extender board.
Page 89: Figure 3-23 Extender Board Latches
Installing the System Installing Additional Components Figure 3-23 Extender Board Latches Step 5. Pull out on the extraction levers to unplug the processor extender board from the socket located on the midplane riser board. Step 6. Pull out the processor extender board from the chassis. Chapter 3...
Page 90: Figure 3-24 Removing The Processor Extender Board
Installing the System Installing Additional Components Figure 3-24 Removing the Processor Extender Board CPU1 CPU0 CPU3 (under) CPU2 (under) Installing a Processor on the Extender Board CAUTION Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD safety precautions can result in damage to the server.
Page 91: Figure 3-25 Processor Cable Placed Correctly
Installing the System Installing Additional Components Step 5. Carefully lower the processor, without the sequencer frame, onto the processor socket. Align the pins on the bottom of the heatsink to the slots in the retention frame on the extender board. CAUTION Do not press the processor modules into the socket.
Page 92: Figure 3-26 Processor Cable Placed Incorrectly
Installing the System Installing Additional Components Figure 3-26 Processor Cable Placed Incorrectly Heatsink Cable Placed Incorrectly - Pinched Between Heatsink and Extender Board Frame Protective Plastic Sleeve Sheet Metal Frame Step 6. Lock the assembly to the socket by rotating the cam on the socket 180 degrees clockwise using the CPU Install Tool or 2.5-mm Allen wrench.
Page 93: Figure 3-27. Installing The Processor On The Extender Board
Installing the System Installing Additional Components Figure 3-27 Installing the Processor on the Extender Board Tightening Sequence for 4-Shoulder Screws is 1, 2, 3, 4 DO NOT OVERTIGHTEN (See Step 7) 2 Knurled Thumb- Torx-T15 Screws Use Torx T15 Driver to Tighten Shoulder Screws and Thumbscrews...
Page 94: Installing Memory
Use MAKODIAG provided by the offline diagnostic environment to exercise the processor. Installing Memory The standard configuration of HP 9000 rp4410 and rp4440 servers include a 16-DIMM memory extender board. This extender board must contain a minimum of 1 GB of memory (four 256 MB DIMMs loaded in quad 0 [connectors 0A, 0B, 0C, and 0D]).
Page 95: Table 3-8 Dimm Filler Requirements For 16-Dimm Extender Board
Installing the System Installing Additional Components Table 3-8 and Figure 3-28 show the DIMM filler requirements and configuration for the 16-DIMM memory extender board. Table 3-8 DIMM Filler Requirements for 16-DIMM Extender Board DIMMs Loaded Fillers Required 4 DIMMs in quad 0 Six fillers total: Two fillers each in quads 1, 2, and 3 8 DIMMs in quads 0 and 1...
Page 96 Installing the System Installing Additional Components Table 3-9 DIMM Filler Requirements for 32-DIMM Memory Extender Board 4 DIMMs in quad 0 12 fillers total: Two fillers in quads 1, 3, 4, 5, 6, and 7 (quad 2 remains unfilled) 8 DIMMs in quads 0 and 1 Eight fillers total: Two fillers in quads 4, 5, 6, and7 (quads 2 and 3 remain unfilled)
Page 97: Figure 3-29 32-Dimm Memory Extender Board Minimum Configuration
Installing the System Installing Additional Components Figure 3-29 32-DIMM Memory Extender Board Minimum Configuration DIMM Filler Chapter 3...
Page 98: Figure 3-30 Removing The Memory Extender Board
Installing the System Installing Additional Components Removing a Memory Extender Board The memory extender boards is located under the front cover. Ensure that the system is powered off and all power sources have been disconnected WARNING from the server before attempting this procedure. Voltages are present at various locations within the server whenever an ac power source is connected.
Page 99: Figure 3-31 Inserting Dimm Into The Extender Board Connector
Installing the System Installing Additional Components Installing DIMMs To install DIMMs, follow these steps: Step 1. Align the DIMM with the socket located on the memory extender board. (Align the notch in the DIMM with the tab in the connector.) Step 2.
Page 100: Hot-Pluggable Pci/Pci-X
CAUTION A special OLR requirement for HP-UX 11i v1 (and higher) is that the card to be replaced must be exactly the same as the removed card. This is also called like-for-like replacement.
Page 101: Figure 3-32. Slot Id Numbering
Installing the System Installing Additional Components PCI/PCI-X Slot Locations and Configurations PCI/PCI-X slots are numbered from 1 through 8 in the server as shown in Figure 3-32. Figure 3-32 Slot ID Numbering PCI-X Bus 1 PCI-X Bus 2 PCI-X Bus 3 PCI-X Bus 4 PCI-X Bus 5 PCI Slot ID Numbers...
Page 102: Table 3-11. Pci/Pci-X Card Slot Frequency And Bus Mode Compatibility For Shared Slots
Installing the System Installing Additional Components Shared slots have card compatibility restrictions. If one of the shared slots is occupied, the card being added to the second slot is limited by the configuration of the occupied slot. If the new card has a slower capability than the current bus configuration, it cannot work.
Page 103 Installing the System Installing Additional Components Hot-Plug Procedures The hot-plug procedures described in this section use the hardware interface only. Software interface procedures are described in Table 3-10 on page 100. IMPORTANT Before adding or replacing a PCI/PCI-X card, determine whether that card is critical to the server operation.
Page 104: Figure 3-33 Pci/Pci-X Olx Divider Layout
Installing the System Installing Additional Components Figure 3-33 PCI/PCI-X OLX Divider Layout PCI-X Card Latch Closed Position PCI-X Card Latch Open Position MRL—Closed MRL—Open Power LED Light Pipe Attention Button Attention LED Light Pipe Step 4. Ensure that the MRL and the card latch on the OLX divider are already open and insert the PCI/PCI-X card into the empty slot.
Page 105: Figure 3-34 Inserting Pci/Pci-X Card
Installing the System Installing Additional Components Figure 3-34 Inserting PCI/PCI-X Card Step 5. If the PCI/PCI-X card is full size, open the slider gate latch to access the card slot. Chapter 3...
Page 106: Figure 3-35 Slider Gate Latch
Installing the System Installing Additional Components Figure 3-35 Slider Gate Latch Step 6. If the PCI/PCI-X card is full size, close the slider gate latch to secure the end of the card. (Figure 3-35) Step 7. Push the MRL down until it seats against the chassis wall. Chapter 3...
Page 107 Step 11. Push the server all the way back into the rack until it stops. CAUTION For HP-UX 11i v1 (and higher), you must replace an existing card with an identical card. To remove and replace a PCI/PCI-X card into a populated slot, follow these steps: Step 1.
Page 108: Table 3-12. Hot-Pluggable Led Descriptions
Installing the System Installing Additional Components IMPORTANT When inserting the PCI/PCI-X card, be careful you do not accidentally touch an button on the other OLX dividers. This initiates an undesired shutdown of Attention another PCI/PCI-X card/slot. If you accidentally initiate slot shutdown, push the button again within five seconds to cancel the shutdown.
Page 109: Converting Scsi From Simplex To Duplex
Converting SCSI From Simplex to Duplex This section explains how to convert the HP 9000 rp4410 or rp4440 server from simplex to duplex operation. The process involves removing a jumper, installing a duplex PCA card, and plugging in the stowed channel B cable to the appropriate sockets.
Page 110 Installing the System Installing Additional Components Ensure that the system is powered off and all power sources have been WARNING disconnected from the server before attempting this procedure. NOTE Some restrictions apply to the mass storage devices that can be connected to the core I/O SCSI HBA.
Page 111: Figure 3-36 Removing The Scsi Jumper Cable
In simplex mode, both hard disk drives in slot 0 and slot 1 are driven by SCSI channel A. When the duplex board is installed, the slot 1 hard disk drive is now driven by SCSI channel B. If HP-UX was previously installed and whole disk vxfs was not used, the system no longer boots.
Page 112: Figure 3-37 Installing The Duplex Board
Installing the System Installing Additional Components Figure 3-37 Installing the Duplex Board Step 3. Secure the duplex board to the disk drive cage by the bracket and to the SCSI backplane by the SCSI connector sockets. (Figure 3-37) Step 4. Install the SCSI Cable B on the SCSI backplane. (Figure 3-38) a.
Page 113: Figure 3-38 Installing Scsi Cable B To The Scsi Backplane
Installing the System Installing Additional Components Figure 3-38 Installing SCSI Cable B to the SCSI Backplane Step 5. Connect the other end of the SCSI Cable B to the SCSI B channel connector on the SCSI adapter board. (Figure 3-39) a.
Page 114: Figure 3-39 Installing Scsi Cable B To The Scsi Adapter Board
Step 5. Replace the front bezel. (See “Replacing the Front Bezel” on page 72.) Step 6. If rack-mounted, slide the server back into the rack until it stops. (See “Installing the Server Into a Rack, Non-HP rack, or Pedestal” on page 115.) Chapter 3...
Page 115: Installing The Server Into A Rack, Non-Hp Rack, Or Pedestal
If you ordered the server as rackless, it has a pedestal pre-installed at the factory. If the server is a rack mount and you want to change it to a pedestal mount (rackless), you need an HP 9000 rp4440 Server Rackless Mount Kit. This kit comes with an installation guide titled Converting Your Rack Server to a Rackless Mount (HP part number A6979-96001).
Page 116: Connecting The Cables
AC Input Power The HP 9000 rp4410 and rp4440 servers come with one or two power supplies installed. A power supply includes an ac input connector which is rated for 200 to 240 VAC at 13 amps. If two power supplies are installed, both power supplies must be connected separately to an ac power source.
Page 117: Applying Standby Power To The Server
Installing the System Connecting the Cables Applying Standby Power to the Server To apply standby power to the server, follow these steps: Step 1. If the server has one power supply installed in slot P1, plug the power cord into that receptacle. Plug the other end of the power cord into an appropriate outlet.
Page 118: Console Setup
Installing the System Console Setup To enable general network connectivity for the server, follow these steps: Step 1. Obtain a valid IP address for each LAN port you plan to activate. Step 2. Connect the LAN cable from an available LAN port into a live connection on the network. Console Setup This section describes how to set up and start a console session on the server.
Page 119: Setup Checklist
Installing the System Console Setup Setup Checklist Use the checklist in Table 3-13 to assist with the iLO MP setup process. Table 3-13 Setup Checklist Step Action Standard Setup Preparation 1. Determine a LAN configuration method and assign an IP address if necessary. 2.
Page 120: Setup Flowchart
Installing the System Console Setup Setup Flowchart Use this flowchart as a guide to assist in the Integrity iLO MP setup process. Figure 3-41 iLO MP Setup Flowchart and IP address and IP address Chapter 3...
Page 121: Preparation
Console Connection Matrix Operating Console Connection Required Connection Components System Method HP-UX LAN port 10/100 LAN cable Local RS-232 serial port 1. RS-232 DB-9F to DB-9F straight cable 2. Console device (for example, a laptop or ASCII terminal) Remote/modem port Determining the iLO MP LAN Configuration Method To access the iLO MP through the iLO MP LAN, the iLO MP must acquire an IP address.
Page 122: Configuring The Ilo Mp Lan Using Dhcp And Dns
DHCP automatically configures all DHCP-enabled servers with IP addresses, subnet masks, and gateway addresses. All HP 9000 entry class servers with iLO MP are shipped from the factory with DHCP enabled. HP recommends using the DHCP and DNS method to simplify access to the iLO MP.
Page 123: Table 3-16 Arp Ping Commands
Installing the System Console Setup ARP Ping operational issues include the following: • You can use ARP Ping regardless of the status of DHCP, unless an IP address has ever been acquired using DHCP. • When ARP Ping is successful, DHCP status is disabled. •...
Page 124: Configuring The Ilo Mp Lan Using The Rs-232 Serial Port
Installing the System Console Setup For example: arp -s 192.0.2.1 00-00-0c-07-ac-00 Step 6. At the DOS prompt, enter ping followed by the IP address to verify that the iLO MP LAN port is configured with the appropriate IP address. The destination address is the IP address that is mapped to the iLO MAC address.
Page 125: Logging In To The Ilo Mp
Step 2. Log in using the default the iLO MP user name and password (Admin/Admin). The MP Main Menu screen displays. For security reasons, HP strongly recommends that you modify the default settings during the initial login session. See “Modifying User Accounts and Default Password” on page 126. Following is the...
Page 126: Additional Setup
= Oper User account and password are case sensitive. NOTE IMPORTANT For security reasons, HP strongly recommends that you modify the default settings during the initial login session. Make the following changes using any of the iLO MP user interfaces.
Page 127: Accessing The Host Console
Use directory services. Use the corporate directory to manage iLO MP user access. This is ideal for environments with a large number of frequently changing users. If you plan to use directory services, HP recommends leaving at least one local account enabled as an alternate method of access.
Page 128: Figure 3-42 Web Login Page
Installing the System Accessing the Host Console The iLO MP has a separate LAN port from the system LAN port. It requires a separate LAN drop, IP address, and networking information from that of the port used by the operating system. Before starting this procedure, you must have the following information: •...
Page 129: Accessing The Graphic Console Using Vga
The graphics capability of your HP 9000 rp4410 or rp4440 server is not supported. The 15 pin VGA port on the back of your HP server is covered and does not function. DO NOT attempt to attach a monitor to this port.
Page 130 Installing Your A6150B Graphics Card If you ordered the A6150B graphics card kit for installation into a HP 9000 rp4410 or rp4440 server, install the graphics card to activate graphics capability. Do not install the USB card; it is not supported. USB capability is already incorporated into your rp4410 or rp4440 server, and the USB ports are located on the rear panel.
Page 131: Powering The Server On And Off
Installing the System Powering the Server ON and Off Powering the Server ON and Off This section provides information and procedures for powering on and powering off the server. Power States The server has three power states: • Standby power •...
Page 132: Powering Off The Server
Installing the System Powering the Server ON and Off Step 4. Enter PC to use the remote power control command. Step 5. Enter ON to power on the server, and enter YES when prompted to confirm the action. Step 6. Start the operating system. Powering On the Server Manually NOTE If the power restore feature is set to Always On through the iLO MP PR command, the server...
Page 133 Installing the System Powering the Server ON and Off The main dc voltage is now removed from the system; however, ac voltage for CAUTION standby power is still present in the server. Step 3. Unplug all power cables from the receptacles on the rear panel of the server. Chapter 3...
Page 134: Booting The Operating System
This section covers procedures for booting and shutting down an operating system on the server. Supported Operating System The only supported operating system on the HP 9000 rp4410 and rp4440 servers is HP-UX 11i Version 1 (and higher HP-UX versions that support PA-RISC systems.) Booting and Shutting Down HP-UX This section describes booting and shutting down HP-UX on the HP 9000 rp4410 and rp4440 servers.
Page 135: Verifying The Server Configuration Using Boot Console Handler
ISL> Shutting Down HP-UX To shut down HP-UX running on a server, use the shutdown command. You have the following options when shutting down HP-UX: • To shut down and reboot an HP-UX system, use the shutdown -r command.
Page 136: Troubleshooting
Offline Diagnostics Environment (ODE) which runs in the Boot Console Handler (BCH). Descriptions and user information about offline troubleshooting tools are available on the web at: http://www.docs.hp.com. The offline tools are available for downloading at: http://www.software.hp.com.
Page 137: Server Does Not Power On
Installing the System Troubleshooting Table 3-18 describes what happens when the server is at BCH, and you press the power button. Table 3-18 Server Power Button Functions When Server is On and at BCH Action Reaction One to three seconds System power turns off immediately (hard power off) Five seconds or longer System power turns off immediately (hard power off)
Page 138: Bch Menu Is Not Available
Installing the System Troubleshooting • If the console shows that the server is powered on, but server LEDs indicate that power is off, remove and reseat connectors on the LED status board. If the problem persists, replace the LED status board. If the console shows that the server is not powered on (server is off), remove and reseat connectors on the system board.
Page 139: Dvd Problems
4. Exercise the appropriate self-test features of the console software. Downloading and Installing the Latest Version of the Firmware HP makes every effort to provide you with the most current version of firmware. However, there can be instances when this is not the case.
Page 140: Troubleshooting Using Led Indicators
Installing the System Troubleshooting Step 6. Select the firmware package you want to download. Step 7. Download the firmware package, and follow the instructions for updating the firmware included in the release notes. Installing the Latest Version of the Firmware on the Server To install the latest version of the firmware on the server, follow these steps: Step 1.
Page 141 Installing the System Troubleshooting Table 3-21 Front Control Panel LED Definitions (Continued) LED/ State Flash Rate Color Description Button System LED Attention Flashing at 1 Hz Yellow Warning—System needs attention. Redundancy lost, component failure pending. (Additional information can be found in the System Log).
Page 142: Table 3-22. Quickfind Diagnostic Panel Led Definitions
Installing the System Troubleshooting Table 3-22 QuickFind Diagnostic Panel LED Definitions (Continued) Item LED 0 LED1 LED2 LED3 Details Memory DIMM xA DIMM xB DIMM xC DIMM xD The specified DIMM has failed—reseat or bank X (0-7) replace the memory board and DIMM. If all the LEDs for a rank (0-7) are lit and the memory config error LED is lit, then the DIMMs in the specified rank are...
Page 143: Figure 3-45 Quickfind Diagnostic Panel
Installing the System Troubleshooting Figure 3-45 QuickFind Diagnostic Panel Processor Subsystem I/O VRM CPU VRM Memory 0 Memory 1 Memory 2 Memory 3 Memory 4 Memory 5 Memory 6 Memory 7 Power Supply Memory Config Error Processor Config Error Missing Component System Temperature Check Event Log Chapter 3...
Page 144: Information To Collect Before You Contact Support
Try to determine precisely what did or did not happen. Step 2. Collect the following information: • The model number of your server (for example, HP 9000 rp4440) • The product number of your server. This is found on the identification label, which is found at the front of the unit (typically A9956A, A9951A, and so on).
Page 145: Booting The Operating System
Booting the server loads the operating system, which is essential for running all other programs. You can only run one operating system on the server at one time. The HP-UX 11i version 1 (and higher HP-UX versions that support PA-RISC systems) is supported on the server.
Page 146: Booting And Shutting Down Hp-Ux
(BCH). The BCH enables you to control the server’s booting environment. To set the boot path if HP-UX is at a path other than the primary path, follow these steps: To boot HP-UX, follow these steps: Step 1.
Page 147: Booting Hp-Ux In Single-User Mode
-lm. ISL> Shutting Down HP-UX To shut down HP-UX running on a system, use the shutdown command. You have the following options when shutting down HP-UX: • To shut down and reboot an HP-UX system, use the shutdown -r command.
Page 148: Verifying The Server Configuration Using Boot Console Handler
Booting the Operating System Verifying the Server Configuration Using Boot Console Handler Verifying the Server Configuration Using Boot Console Handler From the BCH , enter in to go the . Use the corresponding command from the Main Menu INformation Menu menu to verify the type and quantity of processors, memory, and I/O cards: Step 1.
Page 149: Troubleshooting
Otherwise, damage to system components can result due to improper airflow cooling. To troubleshoot the server with online diagnostic tools, you must be familiar with the HP-UX operating system. You should also be familiar with the Offline Diagnostics Environment (ODE). Install both online and offline troubleshooting programs on your system before trouble is suspected.
Page 150: Troubleshooting System Power
More than one second but Not used. This selection initiates E-buzzer less than five seconds functions that are not supported in the HP 9000 rp4410 and rp4440 servers. More than five seconds Hard shutdown. System at BCH Less than one second Hard shutdown.
Page 151 Troubleshooting Troubleshooting System Power • The cause of this problem is not apparent from the iLO MP’s SEL or the FPL logs. If both these conditions are true, see “System Build-Up Troubleshooting” on page 152. Consider the following assumptions before troubleshooting system power: •...
Page 152 Troubleshooting Troubleshooting System Power is visible from rear of the system by looking through the holes in the sheet metal directly above the iLO MP LAN connector. The iLO MP heartbeat LED is on the left, closest to the power supplies.
Page 153 Troubleshooting Troubleshooting System Power Step 2. Remove the processor extender board, memory extender board, disk drives, I/O cards (if possible) and plug the ac power cords into the power supplies. The iLO MP comes on and lists the following CM> DF CRU IDs The following Alert Event might also appear: CRU IDs: -------- 0002-Power Converter...
Page 154 For this example, the processors were not removed from the processor extender board first. Also, this example shows the expected results for an rp4440 system with two processor modules installed. HP recommends having at least one processor module installed (Module 0), or slightly different Alert Messages can appear.
Page 155: Operating System Boots
Step 7. If you get any other error at this point, re-examine the SEL events and see if they point to the root cause. If the SEL logs do not assist in pointing to the root cause, HP recommends that you get the assistance of a systems expert.
Page 156: Event Monitoring Service
Peripheral status monitor • Memory monitor EMS comes with the HP-UX operating system. To bring up the event monitoring Main Menu, run the following command at the shell prompt: /etc/opt/resmon/lbin/monconfig From the list of Main Menu selections, select the following:...
Page 157 Troubleshooting Troubleshooting Using Online Support Tools Step 1. Access the iLO MP command prompt. Step 2. Enter the sl command. The menu displays the following: Event Log Viewer Event Log Viewer Menu: Log Name Entries % Full Latest Timestamped Entry ------------------------------------------------------------------- E - System Event 01 Nov 2004 17:15:03...
Page 158: Troubleshooting Using Offline Support Tools
0x200000000C020570 FFFF010302050300 Troubleshooting Using Offline Support Tools Use the ODE CD to troubleshoot your HP 9000 rp4410 or rp4440 server by accessing the offline diagnostic environment (ODE). Use the ODE to evaluate specific hardware components using a command line interface. To access ODE from your ODE CD, follow these steps: Step 1.
Page 159: Table 5-2. Ode Commands
Troubleshooting Troubleshooting Using Offline Support Tools Table 5-2 lists the ODE commands that are available at the ODE prompt. Table 5-2 ODE Commands Command Description Displays a list and description of the available commands. help help <command> Displays additional information about the command. help <var>...
Page 160: Troubleshooting Pci/Pci-X Hot-Pluggable Operations
Troubleshooting Troubleshooting Using Offline Support Tools Troubleshooting PCI/PCI-X Hot-Pluggable Operations Sometimes a PCI/PCI-X card does not come online during hot-plugging due to a frequency mismatch between the PCI/PCI-X card and the slot bus, or due to other hardware errors. To determine the type of error you are experiencing, interpret the LED display described as follows.
Page 161: Troubleshooting Using Led Indicators
Troubleshooting Using LED Indicators The HP 9000 rp4410 and rp4440 servers have LED indicators located on the front control panel and an internal QuickFind diagnostic panel that you can use to determine what repair action is required.
Page 162: Table 5-3. Front Control Panel Led Definitions
Troubleshooting Troubleshooting Using LED Indicators Figure 5-2 shows the front control panel LEDs. Figure 5-2 Front Control Panel LEDs System LED Power LED Power Button Disk LED TOC/NMI Button Thermal LED Locator Button/LED Table 5-3 lists the front control panel LED definitions. Table 5-3 Front Control Panel LED Definitions LED/...
Page 163: Quickfind Diagnostic Panel Leds
Troubleshooting Troubleshooting Using LED Indicators QuickFind Diagnostic Panel LEDs The QuickFind diagnostic panel is located under the top cover and is attached to the top of the power supply cage. The following definitions describe the status of the various LEDs and what is wrong with the indicated component.
Page 164: Figure 5-3. Quickfind Diagnostic Panel
Troubleshooting Troubleshooting Using LED Indicators Figure 5-3 shows the QuickFind diagnostic panel. Figure 5-3 QuickFind Diagnostic Panel Processor Subsystem I/O VRM CPU VRM Memory 0 Memory 1 Memory 2 Memory 3 Memory 4 Memory 5 Memory 6 Memory 7 Power Supply Memory Config Error Processor Config Error Missing Component...
Page 165: I/O Baseboard Led Indicators
Troubleshooting Troubleshooting Using LED Indicators I/O Baseboard LED Indicators Figure 5-4 shows the LEDs, sensors, and reset or attention buttons on the I/O baseboard. Figure 5-4 I/O Baseboard LEDs, Buttons, and Sensors Battery 3.3 VSB Power Reset Button 12V VRM LED PCI-X Attention iLO MP PCI-X Attention...
Page 166: Memory Extender Boards
Troubleshooting Troubleshooting Using LED Indicators Table 5-5 lists the I/O baseboard LEDs, buttons, and sensors. Table 5-5 I/O Baseboard LEDs, Buttons, and Sensors LED/Button Color Status Condition 12V VRM Power LED Green 12V VRM is functioning. 5V VRM Power LED Green 5V VRM is functioning.
Page 167: Table 5-6. 32-Dimm Memory Extender Board Led States
Troubleshooting Troubleshooting Using LED Indicators Figure 5-5 shows the 32-DIMM memory extender board LEDs. Figure 5-5 32-DIMM Memory Extender Board LEDs 1.25 V LED 1.5 V LED Table 5-6 lists the 32-DIMM memory extender board LED states. Table 5-6 32-DIMM Memory Extender Board LED States Color Status Condition...
Page 168: Table 5-7. 16-Dimm Memory Extender Board Led States
Troubleshooting Troubleshooting Using LED Indicators Figure 5-6 shows the 16-DIMM memory extender board LEDs. Figure 5-6 16-DIMM Memory Extender Board LEDs VRM LEDs Table 5-7 lists the 16-DIMM memory extender board LED states. Table 5-7 16-DIMM Memory Extender Board LED States Color Status Condition...
Page 169: Disk And I/O Path Logging
Troubleshooting Disk and I/O Path Logging Disk and I/O Path Logging Some failures result in I/O path logging. These paths help to indicate the source of the error and can be included in the error message or logged into console or event logs. Table 5-8 describes the disk drive and PCI slot paths for the server.
Page 170 Troubleshooting Disk and I/O Path Logging Table 5-10 PCI I/O Paths (Continued) Function Slot Associated Location ACPI Paths with Path Slot 2 (core I/O LAN) Gigabit LAN 2nd from left 0/1/2 0/1/2/1 (dual-port LAN only) Slot 3 I/O with 66 MHz/ 3rd from left 0/4/1 64-bit PCI-X card...
Page 171: Core I/O Connections
Troubleshooting Core I/O Connections Core I/O Connections The HP 9000 rp4410 and rp4440 servers include the following core I/O connections: • Two USB ports • One iLO MP — One 10/100 LAN-RJ45 — Three serial ports • SCSI HBA — The SCSI HBA board is used to attach SCSI external mass storage to the system.
Page 172: System I/O Board Switches And Jumpers
Troubleshooting System I/O Board Switches and Jumpers System I/O Board Switches and Jumpers The following descriptions are for reference only. Serial Number PCI-X Slot 8 DS0805 DS0806 S0801 PCI-X Slot 7 DS1810 DS1808 S1802 PCI-X Slot 6 DS1811 DS1813 S1803 PCI-X Slot 5 DS2807 DS2809...
Page 173: Table 5-11. System I/O Board Indicators, Connectors, And Jumpers
Troubleshooting System I/O Board Switches and Jumpers Table 5-11 lists the system I/O board indicators, connectors, and jumpers. Table 5-11 System I/O Board Indicators, Connectors, and Jumpers LED Indicators Connectors Jumpers Reference Reference Reference Function Function Function Designator Designator Designator DS0907 Slot 8 attention P2314...
Page 174 Troubleshooting System I/O Board Switches and Jumpers Table 5-11 System I/O Board Indicators, Connectors, and Jumpers (Continued) LED Indicators Connectors Jumpers Reference Reference Reference Function Function Function Designator Designator Designator DS5808 3.3 V power J9803 Core I/O debug connector DS6113 3.3 VSB power J2001 Left fan (fan 0)
Page 175: Removing And Replacing Components
Removing and Replacing Components This chapter describes how to remove and replace hardware in the HP 9000 rp4410 and rp4440 servers. Use care to prevent injury and equipment damage when performing these procedures. Voltages can be present within the server. Many assemblies are sensitive to damage by electrostatic discharge.
Page 176: Safety Information
• If installing an internal assembly, wear an antistatic wrist strap and use a grounding mat, such as those included in the Electrically Conductive Field Service Grounding Kit (HP part number 9300-1155). • Handle accessory boards and components by the edges only. Do not touch any metal-edge connectors or any electrical components on accessory boards.
Page 177: Accessing A Rack-Mounted Server
Accessing a Rack-Mounted Server Accessing a Rack-Mounted Server The HP 9000 rp4410 and rp4440 servers are designed to be rack mounted. The following procedure explains how to gain access to the server that is mounted in an approved rack. For rack installation instructions, review the document titled Installation Guide, Mid-Weight Slide Kit, 5065-7291.
Page 178: Inserting The Server Into The Rack
Step 2. Replace the T-25 screws that fasten the server to the rack. Accessing a Pedestal-Mounted Server The HP 9000 rp4410 and rp4440 servers are also designed for use in a stand-alone pedestal (rackless) environment. A pedestal is available for use with the server in a floor- or pedestal-mount configuration.
Page 179: Figure 6-2 Pedestal-Mounted Server
Accessing a Pedestal-Mounted Server Ensure that the server is properly grounded when performing remove-and-replace WARNING procedures. Use an antistatic wrist strap and grounding mat similar to those found in the HP Electrically Conductive Field Service Kit. Figure 6-2 Pedestal-Mounted Server Chapter 6...
Page 180: Front Bezel
Removing and Replacing Components Front Bezel Front Bezel The server does not need to be powered off to remove the front bezel. The front control panel access door is on the bezel. Opening the control panel door provides access to the following components: •...
Page 181: Front And Top Covers
Removing and Replacing Components Front and Top Covers Front and Top Covers CAUTION Do not operate the server without the front and top covers in place. Operation of the server without the front and top covers in place makes the server susceptible to electromagnetic interference (EMI) and overheating problems that result in system failure.
Page 182: Replacing The Front Cover
Removing and Replacing Components Front and Top Covers Step 3. Using a Torx T15 driver, loosen the four captive thumbscrews that hold the front cover in place. Figure 6-4 Removing and Replacing the Front Cover Thumbscrews Step 4. Raise the cover slightly, and pull the cover toward the front of the server to free the tabs from the slots in the center of the chassis.
Page 183: Replacing The Top Cover
Removing and Replacing Components Front and Top Covers Step 3. Pull the cover toward the rear of the server to free the tabs from the slots in the center of the chassis and lift the cover straight up. Figure 6-5 Removing and Replacing the Top Cover Thumbscrews Rear of Chassis...
Page 184: Memory Extender Board
Removing and Replacing Components Memory Extender Board Memory Extender Board The memory extender board is located directly under the front cover of the chassis. The standard memory extender board can hold up to 16 DIMMs. The optional high capacity memory extender board can hold up to 32 DIMMs.
Page 185: Figure 6-6 Memory Extender Board Latches
Removing and Replacing Components Memory Extender Board Step 4. Press the latches on the extraction levers located on each side of the memory extender board. Figure 6-6 Memory Extender Board Latches Chapter 6...
Page 186: Replacing The Memory Extender Board
Removing and Replacing Components Memory Extender Board Step 5. Pull on the extraction levers to unplug the memory extender board from the socket located on the midplane riser board and remove the memory extender board from the chassis. Figure 6-7 Memory Extender Board Replacing the Memory Extender Board To replace the memory extender board, follow these steps: Step 1.
Page 187: System Memory Dimms
Removing and Replacing Components System Memory DIMMs System Memory DIMMs System memory DIMMs are located on the memory extender board. Replacing Deallocated Memory Ranks This section provides the steps necessary to replace deallocated memory ranks. When replacing deallocated memory ranks on a server with system firmware version 45.11 or NOTE greater, you must perform the following procedure before replacing the deallocated memory.
Page 188: Installing Memory Dimms
Step 6. Remove the DIMM from the socket. Installing Memory DIMMs The standard configuration of HP 9000 rp4410 and rp4440 servers includes a 16-DIMM memory extender board. This extender board must contain a minimum of one GB of memory (four 256 MB DIMMs loaded in quad 0 [connectors 0A, 0B, 0C, and 0D]).
Page 189: Table 6-1 Dimm Filler Requirements For 16-Dimm Memory Extender Board
Removing and Replacing Components System Memory DIMMs Table 6-1 and Figure 6-8 show the filler requirements and slot IDs for the 16-DIMM memory extender board. Table 6-1 DIMM Filler Requirements for 16-DIMM Memory Extender Board DIMMs Loaded Fillers Required 4 DIMMs in quad 0 Six fillers total: Two fillers in each quad 1, 2, and 3 8 DIMMs in quads 0 and 1...
Page 190: Table 6-2 Dimm Filler Requirements For 32-Dimm Memory Extender Board
Removing and Replacing Components System Memory DIMMs Table 6-2 and Figure 6-9 show the filler requirements and slot IDs for the 32-DIMM memory extender board. Table 6-2 DIMM Filler Requirements for 32-DIMM Memory Extender Board DIMMs Loaded Fillers required 4 DIMMs in quad 0 12 fillers total: Two fillers in quads 1, 3, 4, 5, 6, and 7 (quad 2 remains unfilled)
Page 191: Figure 6-10 Inserting Dimm Into The Extender Board Connector
Removing and Replacing Components System Memory DIMMs Supported DIMM Sizes You can install up to 128 GB of memory in the server. Supported DIMM sizes are as follows: • 256 MB, 512 MB, 1 GB, 2 GB, 4 GB Dissimilar DIMM sizes can be used across the extender board, but all four DIMMs in each quad must match. For cooling purposes, DIMM fillers must be used in some unused connectors.
Page 192: Processor Extender Board
CAUTION Failure to properly complete the steps in this procedure results in erratic system behavior or system failure. For assistance with this procedure contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD safety precautions can result in damage to the server.
Page 193: Figure 6-11 Processor Extender Board
Removing and Replacing Components Processor Extender Board Step 5. Pull out the extraction levers to unplug the processor extender board from the socket located on the midplane riser board. Figure 6-11 Processor Extender Board Chapter 6...
Page 194: Replacing The Processor Extender Board
Ensure that the dipswitch is set to PA RISC for the HP 9000 rp4410 or rp4440 servers. If this switch is set incorrectly, the system does not enter into power on self test (POST).
Page 195: Figure 6-13 Dipswitch Setting For S5
Removing and Replacing Components Processor Extender Board a. Set the dipswitch to the right (ON) position for PA-RISC. Do not disturb switch banks 1 through 4 beneath the sheet metal. Figure 6-13 Dipswitch Setting for S5 Step 3. Align the processor extender board with the front and rear card guides. Step 4.
Page 196: Replacing Dual Processor Modules
If fewer than the maximum number of dual processor modules are to be installed (one in the HP 9000 rp4410 server or fewer than four in the HP 9000 rp4440 server), they must be installed in the designated locations on the processor extender board.
Page 197: Removing A Dual Processor Module
Removing and Replacing Components Replacing Dual Processor Modules Table 6-3 describes the load sequence. Table 6-3 Processor Load Order Dual Server Processor Socket Module rp4410 or rp4440 CPU0 rp4410 or rp4440 CPU1 rp4440 only CPU2 rp4440 only CPU3 CAUTION Change only the user-configurable settings of the dipswitches on the processor extender board. Removing a Dual Processor Module WARNING Ensure that the system is powered off and all power sources have been disconnected...
Page 198: Figure 6-14 Removing The Dual Processor Module From The Processor Extender Board
Removing and Replacing Components Replacing Dual Processor Modules Figure 6-14 Removing the Dual Processor Module from the Processor Extender Board The loosening sequence for 4-shoulder screws is 1, 2, 3, 4. 2 Knurled Thumb- CPU Install Tool screws (releases shoulder screws and thumbscrews) 2.5-mm Allen...
Page 199: Installing A Dual Processor Module
Removing and Replacing Components Replacing Dual Processor Modules Installing a Dual Processor Module Before installing a dual processor module into your system, read the following instructions NOTE carefully and see Figure 6-18, “Installing Dual Processor Module on Processor Extender Board,” for a complete understanding of this process. To install a dual processor module on the processor extender board, follow these steps: Step 1.
Page 200: Figure 6-16 Processor Cable Placed Correctly
Removing and Replacing Components Replacing Dual Processor Modules Step 6. Carefully lower the processor, without the sequencer frame, onto the processor socket. Align the pins on the bottom of the heatsink to the slots in the retention frame on the extender board. CAUTION Do not press the processor modules into the socket.
Page 201: Figure 6-17 Processor Cable Placed Incorrectly
Removing and Replacing Components Replacing Dual Processor Modules Figure 6-17 shows the processor cable placed incorrectly and is pinched between the heatsink and the extender board frame. Figure 6-17 Processor Cable Placed Incorrectly Heatsink Cable Placed Incorrectly Protective plastic sleeve Sheet metal frame Step 7.
Page 202: Figure 6-18 Installing Dual Processor Module On Processor Extender Board
Removing and Replacing Components Replacing Dual Processor Modules Figure 6-18 Installing Dual Processor Module on Processor Extender Board Tightening sequence for 4-shoulder screws is 1, 2, 3, 4. DO NOT OVERTIGHTEN (see step 7). 2 Knurled Thumb- Torx-T15: Use to Screws Tighten Shoulder Screws and...
Page 203: Hot-Swappable Chassis Fan Unit
Removing and Replacing Components Hot-Swappable Chassis Fan Unit Step 14. Replace the front cover. (See “Replacing the Front Cover” on page 182.) Step 15. Replace the front bezel. (See “Replacing the Front Bezel” on page 180.) Step 16. Verify processor replacement and operation by using the system utilities.) •...
Page 204: Figure 6-19 Hot-Swappable I/O Chassis Fans Removal And Replacement
Removing and Replacing Components Hot-Swappable Chassis Fan Unit Step 3. Grasp the fan unit locking handle, tilt it up, and pull out the fan from the chassis. Figure 6-19 Hot-Swappable I/O Chassis Fans Removal and Replacement IMPORTANT When one fan unit is removed from the server, the remaining fan units operate at full speed.
Page 205: Figure 6-20 Hot-Swappable Power Supply Chassis Fan Removal And Replacement
Removing and Replacing Components Hot-Swappable Chassis Fan Unit Figure 6-20 Hot-Swappable Power Supply Chassis Fan Removal and Replacement Chapter 6...
Page 206: Replacing A Hot-Swappable Chassis Fan Unit
Failure to properly complete the steps in this procedure results in erratic system behavior or CAUTION system failure. For assistance with this procedure contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD safety precautions can result in damage to the server.
Page 207: Removing The I/O Baseboard Assembly
Removing and Replacing Components I/O Baseboard Assembly Removing the I/O Baseboard Assembly PA 8900 CPUs require PDC greater than 44.21, which is loaded on A6961-67401 and NOTE A6961-69401 repair parts. A6961-67301 and A6961-69301 repair parts enables the system to boot to BCH where PDC must be updated to greater than 44.21. To remove the I/O baseboard assembly, follow these steps: Step 1.
Page 208: Figure 6-21 I/O Baseboard Locking Lever
VGA port at the rear of the I/O board and save it to put onto the VGA port of the new baseboard. This VGA graphics port is not supported in the HP 9000 rp4410 or rp4440 servers. Chapter 6...
Page 209: Replacing The I/O Baseboard Assembly
Removing and Replacing Components I/O Baseboard Assembly The I/O baseboard assembly is large. Be careful when lifting it out of the server NOTE chassis. Figure 6-22 I/O Baseboard Removal Replacing the I/O Baseboard Assembly To replace the I/O baseboard assembly, follow these steps: Chapter 6...
Page 210: Figure 6-23 S5102 Dipswitch Setting
Removing and Replacing Components I/O Baseboard Assembly Step 1. Before installing the replacement I/O baseboard, check the dipswitch S5102 located on top of the I/O baseboard. Dipswitch bit 1 must be in the OFF position to disable the onboard Radeon graphics chip.
Page 211: Figure 6-24 Accessing The S5102 Dipswitch
Removing and Replacing Components I/O Baseboard Assembly Step 2. To disable the on-board Radeon graphics chip, set the S5102, #1 VGA dipswitch to the OFF position. Figure 6-24 Accessing the S5102 Dipswitch rp44x0 With Top Cover and Center Fan (Fan #1) Removed to Allow Access to I/O Baseboard VGA/CPU Dipswitches Step 3.
Page 212 Using the system console, configure the iLO MP. Incorporate settings saved before removing the I/O baseboard assembly or set up the iLO MP as needed. For additional information about using the iLO MP, see the HP Integrity and HP 9000 Integrated Lights-Out Management Processor Operations Guide.
Page 213: Removing And Replacing The I/O Baseboard Locking Lever
Removing and Replacing Components System Battery Step 13. Verify the system board replacement and operation by using the system utilities. If you have set the time and date and configured the iLO MP, the I/O baseboard assembly is installed and operating correctly.
Page 214: Replacing The System Battery
Removing and Replacing Components System Battery Replace the battery with only the identical or equivalent battery. Follow the manufacturer’s recommendations. Dispose of used batteries according to the manufacturer’s instructions. Replacing the System Battery Before removing the system battery, record all boot and LAN configuration settings listed by CAUTION the BCH INFO ALL command.
Page 215: Figure 6-25 Battery Location On I/O Baseboard
Removing and Replacing Components System Battery Step 4. Locate the system battery on the I/O baseboard. Figure 6-25 Battery Location on I/O Baseboard Battery Step 5. Lift up on the battery holder retaining clip with a flat-head screwdriver and slide the new battery out of its socket.
Page 216: Removing And Replacing Pci/Pci-X Cards
Removing and Replacing PCI/PCI-X Cards HP 9000 rp4410 and rp4440 servers can contain up to eight PCI/PCI-X cards. PCI/PCI-X cards are located on the I/O baseboard assembly, under the top cover. Two of these cards are dedicated to I/O functions and require that the server be powered off for card replacement.
Page 217: Pci/Pci-X Configurations
Removing and Replacing Components Removing and Replacing PCI/PCI-X Cards PCI/PCI-X Configurations PCI/PCI-X slots are numbered from 1 through 8 in the server. Figure 6-26 Slot ID Numbering PCI-X Bus 1 PCI-X Bus 2 PCI-X Bus 3 PCI-X Bus 4 PCI-X Bus 5 PCI Slot ID Numbers Amber Attention LEDs Green Power LEDs...
Page 218: Table 6-4. Pci/Pci-X Card Vs. Slot Frequency/Bus Mode Compatibility For Shared Slots
Removing and Replacing Components Removing and Replacing PCI/PCI-X Cards Shared slots have card compatibility restrictions. If one of the shared slots is occupied then the card being added to the second slot is limited by the configuration of the occupied slot. If the new card has a slower capability than the current bus configuration, it cannot work.
Page 219: Table 6-5. Pci I/O Paths
Right-most slot (nearest 0/6/1 card to edge of baseboard) Table 6-6 describes the PCI I/O hardware paths for the server. Table 6-6 PCI I/O Hardware Paths Mapper HP-UX PCI Bus PCI Card Functionality Path Path Address USB Port 1 0/0/2/0...
Page 220: Ola
Removing and Replacing Components Removing and Replacing PCI/PCI-X Cards Table 6-6 PCI I/O Hardware Paths (Continued) Mapper HP-UX PCI Bus PCI Card Functionality Path Path Address PCI Slot 2 - GigaBit LAN Port B 0/1/2/1 0/1/2/1 0x20-0x3F PCI Slot 3...
Page 221: Figure 6-27 Pci/Pci-X Olx Divider Layout
Removing and Replacing Components Removing and Replacing PCI/PCI-X Cards Do not pull up on the MRL of a powered on, occupied slot or your system will crash. CAUTION Figure 6-27 PCI/PCI-X OLX Divider Layout PCI-X Card Latch Closed Position PCI-X Card Latch Open Position MRL—Closed MRL—Open...
Page 222 Removing and Replacing Components Removing and Replacing PCI/PCI-X Cards Step 4. Ensure that the MRL and the card latch on the OLX divider are already open and insert the PCI/PCI-X card to be added into the empty slot. CAUTION When inserting the PCI/PCI-X card, be careful you do not accidentally touch an attention button on the other OLX dividers—this will initiate an undesired shutdown of another PCI/PCI-X card/slot.
Page 223: Figure 6-29 Inserting Pci/Pci-X Card
Removing and Replacing Components Removing and Replacing PCI/PCI-X Cards Ensure that you fully seat the card into the slot, or undesired results can occur after NOTE power is reapplied to the slot. Figure 6-29 Inserting PCI/PCI-X Card Chapter 6...
Page 224: Figure 6-30 Slider Gate Latch
Removing and Replacing Components Removing and Replacing PCI/PCI-X Cards Step 5. If the PCI/PCI-X card is full size, close the slider gate latch to secure the end of the card. Figure 6-30 Slider Gate Latch Step 6. Push the manual retention latch down until it seats against the chassis wall. Chapter 6...
Page 225: Olr
Step 9. Replace the top cover. (See “Replacing the Top Cover” on page 183.) Step 10. Push the server all the way back into the rack until it stops. For HP-UX 11i v1 (and higher), you can only replace an existing card with an identical card. CAUTION To remove and replace a PCI/PCI-X card into a populated slot, follow these steps: Step 1.
Page 226: Removing A Pci/Pci-X Card Offline
Removing and Replacing Components Removing and Replacing PCI/PCI-X Cards Step 11. If the PCI/PCI-X card is full size, close the slider gate latch to secure the end of the card. (Figure 6-30) CAUTION When inserting the PCI/PCI-X card, be careful you do not accidentally touch an attention button on the other OLX dividers—this will initiate an undesired shutdown of another PCI/PCI-X card/slot.
Page 227: Installing A Pci Card Offline
Removing and Replacing Components Removing and Replacing PCI/PCI-X Cards Step 1. If rack-mounted, slide the server out from the rack until it stops. (See “Accessing a Rack-Mounted Server” on page 177.) Step 2. Remove the top cover. (See “Removing the Top Cover” on page 182.) Step 3.
Page 228: Olx Dividers
Removing and Replacing Components OLX Dividers OLX Dividers OLX dividers are located on the I/O baseboard assembly between the PCI cards. Six OLX dividers provide short circuit protection to the hot-pluggable PCI accessory boards by preventing inadvertent contact between boards during the replacement or addition of a board. Additionally, each OLX divider has two light pipes that transfer illumination from one green power LED and one amber attention LED mounted on the I/O baseboard, to the top of the divider.
Page 229: Figure 6-31 Olx Divider Removal And Replacement
Removing and Replacing Components OLX Dividers Step 3. Pull up on the manual retention latch to unlock the OLX divider from the chassis wall. Figure 6-31 OLX Divider Removal and Replacement Manual Retention Latch Locking Tabs Chapter 6...
Page 230: Figure 6-32 Olx Slider Gate Bracket
Removing and Replacing Components OLX Dividers Step 4. Slide open the latch on the slider gate bracket to unlock the rear edge of the PCI divider. Figure 6-32 OLX Slider Gate Bracket CLOSED OPEN Chapter 6...
Page 231: Replacing An Olx Divider
PCA card (duplex configuration only) and the SCSI backplane (simplex and duplex configurations). You can configure the embedded backplane for internal SCSI hard disks drives in the HP 9000 rp4410 and rp4440 servers in either simplex or duplex mode.
Page 232: Upgrade Tasks
Back up your data in accordance with local procedures. Always keep a backup copy of the current OS available for emergency use. The OS was provided on CD with the server. You can obtain a copy from your HP-Information Resource Center (ITRC). Removing Server Components...
Page 233: Removing The Scsi Duplex Board
CAUTION Failure to properly complete the steps in this procedure results in erratic system behavior or system failure. For assistance with this procedure, contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD safety precautions can result in damage to the server.
Page 234: Figure 6-33 Scsi Cable B Connection To The Scsi Backplane
Removing and Replacing Components U320 SCSI Enablement and Conversion Procedures Step 1. Disconnect SCSI cable B from the SCSI backplane. Figure 6-33 SCSI Cable B Connection to the SCSI Backplane Chapter 6...
Page 235: Removing The Scsi Backplane
Removing and Replacing Components U320 SCSI Enablement and Conversion Procedures Step 2. Pull the SCSI duplex board forward to disconnect the backplane connector and release it from the disk drive cage. Figure 6-34 Remove the SCSI Duplex Board Removing the SCSI Backplane You must replace the SCSI backplane for both simplex and duplex configurations.
Page 236: Figure 6-35 Remove The Scsi Backplane Jumper Cable
Removing and Replacing Components U320 SCSI Enablement and Conversion Procedures The SCSI jumper cable bridges the two SCSI connectors on the SCSI backplane NOTE when the server is configured for simplex operation. The SCSI jumper cable is not installed in duplex configurations. Figure 6-35 Remove the SCSI Backplane Jumper Cable Step 4.
Page 237: Replacing The Scsi Backplane
To replace the SCSI backplane, follow these steps: Step 1. Replace the SCSI backplane to the rear of the disk drive cage (HP part number A6961-04075). Step 2. If your system is configured for simplex operation, connect the SCSI jumper cable to the SCSI backplane connectors.
Page 238: Installing The Scsi Duplex Board
Removing and Replacing Components U320 SCSI Enablement and Conversion Procedures Installing the SCSI Duplex Board Install the SCSI duplex board only if your system is configured for duplex operation. To install the duplex board, follow these steps: Step 1. Align the bracket tabs with the slots on the side of the disk drive cage. Figure 6-37 Aligning the Bracket Tabs on the SCSI Duplex Board Step 2.
Page 239: Installing The Server Components
Removing and Replacing Components U320 SCSI Enablement and Conversion Procedures Step 6. Connect the other end of SCSI cable B to the SCSI B channel connector on the SCSI adapter board. Figure 6-38 Connecting SCSI Cable B to the SCSI Adapter Board Step 7.
Page 240: Verify The Upgrade Installation
• Use an antistatic wrist strap and a grounding mat, such as those included in the Electrically Conductive Field Service Grounding Kit (HP 9300-1155). • Handle accessory boards and components by the edges only. Do not touch any metal-edge connectors or any electrical components on accessory boards.
Page 241: Figure 6-39 Unplugging Scsi Cable B From The Scsi Backplane
Removing and Replacing Components U320 SCSI Enablement and Conversion Procedures If the server is pedestal mounted, you need not remove the pedestal to perform the NOTE duplex to simplex conversion. Proceed directly to the next step. Step 2. Remove the front bezel. (See “Removing the Front Bezel” on page 180.) Step 3.
Page 242: Figure 6-40 Unplug Scsi Cable B From The Scsi Adapter Board
Removing and Replacing Components U320 SCSI Enablement and Conversion Procedures Step 2. Unplug SCSI cable B connector from the SCSI adapter board. Figure 6-40 Unplug SCSI Cable B from the SCSI Adapter Board Step 3. Secure the SCSI cable B within the chassis. Chapter 6...
Page 243: Figure 6-41 Removing The Duplex Board
Removing and Replacing Components U320 SCSI Enablement and Conversion Procedures Step 4. Remove the SCSI duplex board. Pull the SCSI duplex board forward to disconnect the backplane connector and release it from the disk drive cage. Figure 6-41 Removing the Duplex Board Chapter 6...
Page 244: Figure 6-42 Installing The Scsi Jumper Cable
Removing and Replacing Components U320 SCSI Enablement and Conversion Procedures Step 5. Connect the SCSI jumper cable to the SCSI backplane connectors. Figure 6-42 Installing the SCSI Jumper Cable Installing Server Components To install the necessary components in the server chassis, follow these steps: Step 1.
Page 245: Removing And Replacing Core I/O Cards
Removing and Replacing Core I/O Cards The HP 9000 rp4410 and rp4440 servers have two I/O card slots that are dedicated for core I/O cards. Safety Information Use care to prevent injury and equipment damage when performing removal and replacement procedures.
Page 246: Pci Slot Locations And Configurations
Removing and Replacing Components Removing and Replacing Core I/O Cards PCI Slot Locations and Configurations PCI slots are numbered from 1 through 8 in the server. The dedicated core I/O card slots are slots 1 and 2. The following describes configuration requirements for slots 1 and 2: •...
Page 247: Installing The Lan Core I/O Card
Removing and Replacing Components Removing and Replacing Core I/O Cards Installing the LAN Core I/O Card To install the LAN core I/O card, follow these steps: Step 1. Insert the replacement LAN core I/O card into slot 2. Always handle I/O cards by their edges. Failure to comply with this precaution can CAUTION result in damage to the card.
Page 248: Figure 6-45 Scsi I/O Card Latch Location
Removing and Replacing Components Removing and Replacing Core I/O Cards Step 3. Disconnect any internal and external SCSI cables connected to the SCSI core I/O card. Step 4. Open the blue PCI card latch for slot 1 by twisting it clockwise. Figure 6-45 SCSI I/O Card latch Location SCSI PCI I/O Card Latch For slot 1 (Closed)
Page 249: Figure 6-46 Install Scsi I/O Card
Removing and Replacing Components Removing and Replacing Core I/O Cards Always handle I/O cards by their edges. Failure to comply with this precaution can CAUTION result in damage to the card. Ensure that you fully seat the card into the slot or the card can be damaged when power is reapplied to the slot.
Page 250: Hot-Pluggable Disk Drives
Hot-Pluggable Disk Drives Hot-Pluggable Disk Drives The two hot-pluggable disk drives are located in the front of the HP 9000 rp4410 and rp4440 servers. The hot-pluggable disk drives are replaced using the procedures in this section when power is on or off.
Page 251: Figure 6-47. Disk Drive Installation In Slots 1 And 2
Removing and Replacing Components Hot-Pluggable Disk Drives Figure 6-47 shows the disk drive slots. Figure 6-47 Disk Drive Installation in Slots 1 and 2 Slot 2—SCSI ID 1 Slot 1—SCSI ID 0 To install a hot-pluggable disk drive, follow these steps: Step 1.
Page 252: Scsi Backplane
CAUTION Failure to properly complete the steps in this procedure results in erratic system behavior or system failure. For assistance with this procedure contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD safety precautions can result in damage to the server.
Page 253: Removing The Scsi Backplane
Removing and Replacing Components SCSI Backplane Removing the SCSI Backplane To remove the SCSI backplane, follow these steps: Step 1. If rack-mounted, slide the server out from the rack until it stops. (See “Accessing a Rack-Mounted Server” on page 177.) Step 2.
Page 254: Replacing The Scsi Backplane
Removing and Replacing Components SCSI Backplane Figure 6-50 SCSI Backplane Removal and Replacement Replacing the SCSI Backplane To replace the SCSI backplane, follow these steps: Step 1. Replace the SCSI backplane to the rear of the disk drive cage. Step 2. Turn the swivel latch on top of the hot-pluggable hard disk drive cage to latch the SCSI backplane to the cage.
Page 255: Midplane Riser Board
CAUTION Failure to properly complete the steps in this procedure results in erratic system behavior or system failure. For assistance with this procedure contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD safety precautions can result in damage to the server.
Page 256 Removing and Replacing Components Midplane Riser Board Step 11. Remove the air baffle. Step 12. Release the latches on the DVD I/O board cover and front panel display board cable to disconnect the cable from the midplane riser board. Step 13. Unplug the QuickFind diagnostic board cable from the midplane riser board. NOTE At this point, all cables and connectors must be unplugged from the midplane riser board.
Page 257: Figure 6-51 Midplane Riser Board
Removing and Replacing Components Midplane Riser Board Step 16. Pull straight out and up to remove the midplane riser board from the chassis. Figure 6-51 Midplane Riser Board Attaching Screw Locations Midplane Riser Board Chapter 6...
Page 258: Replacing The Midplane Riser Board
Step 14. Replace the front bezel. (See “Replacing the Front Bezel” on page 180.) Hot-Swappable Power Supplies The HP 9000 rp4410 and rp4440 servers include one or two hot-swappable power supplies. These power supplies are located at the rear of the server. The supported configuration of the server requires a minimum of one power supply be installed.
Page 259: Power Supply Load Order
Hot-Swappable Power Supplies Power Supply Load Order The supported configuration of the HP 9000 rp4410 or rp4440 server requires a minimum of one power supply. A second, optional hot-swappable power supply, can be installed to provide N+1 capability. The left side (viewing from the rear) hot-swappable power supply is identified as P0, the second hot-swappable power supply is identified as P1.
Page 260: Replacing A Hot-Swappable Power Supply
Removing and Replacing Components Hot-Swappable Power Supplies Step 5. Grasp the handle and pull the power supply out of the server. Figure 6-52 Hot-Swappable Power Supply Removal and Replacement Replacing a Hot-Swappable Power Supply Step 1. Supporting the power supply with both hands, slide it into the empty slot until it plugs into the socket on the internal power distribution board.
Page 261: Power Distribution Board
CAUTION Failure to properly complete the steps in this procedure results in erratic system behavior or system failure. For assistance with this procedure contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD safety precautions can result in damage to the server.
Page 262: Replacing The Power Distribution Board
Removing and Replacing Components Power Distribution Board Figure 6-53 Power Distribution Board Removal and Replacement Power Distribution Board Attaching Screw Hole Replacing the Power Distribution Board To replace the power distribution board, follow these steps: Step 1. Replace the power distribution board over the keyway slots and push it towards the side of the chassis to lock it onto the studs.
Page 263: Dvd Drive
CAUTION Failure to properly complete the steps in this procedure results in erratic system behavior or system failure. For assistance with this procedure contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD safety precautions can result in damage to the server.
Page 264: Replacing A Dvd Drive
Removing and Replacing Components DVD Drive Figure 6-54 DVD Drive Removal and Replacement Replacing a DVD Drive To replace a DVD drive, follow these steps: Step 1. Grasp the front of the DVD drive and squeeze the locking tab. Step 2. Push the drive straight into the drive bay until the locking tab clicks into place. Step 3.
Page 265: Dvd I/O Board
CAUTION Failure to properly complete the steps in this procedure results in erratic system behavior or system failure. For assistance with this procedure, contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD safety precautions can result in damage to the server.
Page 266: Replacing A Dvd I/O Board
Removing and Replacing Components DVD I/O Board Figure 6-55 DVD I/O Board Removal and Replacement Cover DVD I/O Board Replacing a DVD I/O Board To replace a DVD I/O board, follow these steps: Step 1. Replace the DVD I/O board into the chassis and plug in the midplane riser board connector cable. Step 2.
Page 267: Display Board
CAUTION Failure to properly complete the steps in this procedure results in erratic system behavior or system failure. For assistance with this procedure, contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD safety precautions can result in damage to the server.
Page 268 Removing and Replacing Components Display Board Figure 6-56 Display Board Removal and Replacement Chapter 6...
Page 269: Replacing The Display Board
CAUTION Failure to properly complete the steps in this procedure results in erratic system behavior or system failure. For assistance with this procedure, contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD safety precautions can result in damage to the server.
Page 270: Replacing The Quickfind Diagnostic Board
Removing and Replacing Components QuickFind Diagnostic Board Figure 6-57 QuickFind Diagnostic Board Removal and Replacement Cover QuickFind Diagnostic Board Step 4. Turn this assembly upside down and remove the QuickFind diagnostic board from the cover. Step 5. Unplug the cable from the connector on the QuickFind diagnostic board and remove the board from the chassis.
Page 271: Replacement Parts
• Yes: Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. • Optional: Parts for which customer self repair is optional.
Page 272: Replacement Parts List
You must transfer all jumper and switch settings from the old board to the new board. Use this parts list whenever ordering parts for the HP 9000 rp4410 and rp4440 servers. Table A-2...
Page 273: Table A-2. Replacement Parts List
A6961-67005 A6961-04075 SCSI Backplane/Management A6961-67024 Assembly, includes: Management Board (A6961-60103) and SCSI Backplane Board (A6961-60002) PCA A6961-60106 SCSI Duplex Board (HP-UX) PCA A6961-67106 A6961-60008 Front Panel Display PCA A6961-67008 A6961-60009 QuickFind (visual) Diagnostic Board A6961-67009 (includes plastic cover and label) PCA...
Page 274 Replacement Parts Replacement Parts List Table A-2 Replacement Parts List (Continued) Part Customer Manufacturing Part Number Description Number Self Part Number Replacement Exchange Repair A9898-64001 146 GB 10K RPM SCSI Disk 0950-4385E0 A9898-69001 (A9778A) A7384-64202 300 GB 10K RPM Hot Plug Ultra320 0950-4532E0 A7384-69001 SCSI LP Drive...
Page 275 Replacement Parts Replacement Parts List Table A-2 Replacement Parts List (Continued) Part Customer Manufacturing Part Number Description Number Self Part Number Replacement Exchange Repair 5069-3306 Rack Mount Hardware, left (included A6977-67002 with right bracket in kit) A7124-04004 Bezel, Rack Mount (rp4440) A7124-04004 A9955-4001 Bezel, Rack Mount (rp4410)
Page 276 Replacement Parts Replacement Parts List Appendix A...
Page 277: Utilities
Utilities This appendix describes the utilities that are part of the server. These include the Boot Console Handler (BCH) and the iLO MP. This appendix addresses the following topics: • “Boot Console Handler” on page 277 • “iLO MP” on page 282 Boot Console Handler The BCH user interface provides the interface between you and the firmware through the menus and simple commands.
Page 278: Table B-2 Boot Paths
Utilities Boot Console Handler Table B-1 BCH Main Menu, Submenus, and Commands (Continued) Submenu Description Search for boot devices. SEArch [DIsplay|IPL] [<path>] Displays or sets boot values. COnfiguration menu Displays hardware information. INformation menu Displays service commands. SERvice menu Redisplays the current menu. DIsplay Displays help for menu or command.
Page 279 Utilities Boot Console Handler COnfiguration menu Displays or sets boot values INformation menu Displays hardware information SERvice menu Displays service commands DIsplay Redisplay the current menu HElp [<menu>|<command>] Display help for menu or command RESET Restart the system ---- Main Menu: Enter command or menu > * You cannot modify the keyboard path.
Page 280: Configuration Menu
Utilities Boot Console Handler This may take several minutes. To discontinue search, press any key (termination may not be immediate). IODC Path# Device Path (dec) Device Path (mnem) Device Type ----- ----------------- ------------------ ----------- ---- 0/0/2/0.0 ide.0 Random access media 0/1/1/0.1 intscsia.1 Random access media...
Page 281: Information Menu
Utilities Boot Console Handler Information Menu menu commands enable you to view information about the configuration and state of the INformation system. Main Menu: Enter command or menu > in ---- Information Menu -------------------------------------------------------- Command Description ------- ----------- Display all system information BootINfo Display boot-related information CAche...
Page 282: Ilo Mp
HP has used several different names to describe the management functionality embedded in their servers, including the “management processor.” In addition, HP uses the term “management processor” to refer to any embedded microprocessor that manages a system. Management processor is a descriptive term (such as “server”), and iLO is a brand name, or label (such as “Integrity”).
Page 283: Physical And Environmental Specifications
Physical and Environmental Specifications Table C-1 provides temperature and airflow information for minimum, typical, and maximum configurations for the HP 9000 rp4410 and rp4440 servers. It also lists the server and rack weights and dimensions. Table C-1 Physical and Environmental Specifications...
Page 284 Physical and Environmental Specifications Appendix C...
Page 285: Index
MP LAN productnum dimensions and values SCSI DIMM memory, installing service dipswitch boot console handler See BCH location booting HP-UX PA RISC setting S5 setting LVM maintenance mode S5102 setting single-user mode disk drives controls and indicators hot-pluggable, remove and replace...
Page 286 LEDs temperature and humidity specifications hot-swappable power supply, installing HP-UX shutting down Gigabit Ethernet card HP-UX booting iLO MP network connectivity LVM maintenance mode LEDs single-user mode control panel core I/O single-port LAN LEDs dual-port LAN core I/O card...
Page 287 LED booting – powering off the server HP-UX iLO MP PC command HP-UX in LVM maintenance mode manually HP-UX in single-user mode – powering on the server to HP-UX iLO MP PC command using BCH manually...
Page 288 GUI risk with DHCP enabled set up serial port connector pinout shut down HP-UX site preparation, verifying standby power static IP address ARP Ping LC command Support Tools Manager (STM) system battery...

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9000 rp4440

HP 9000 rp4410 User's & Service Manual

Overview

System Specifications

Installing the System

Booting the Operating System

Troubleshooting

Removing and Replacing Components

Quick Links

Troubleshooting

Related Manuals for HP HP 9000 rp4410

Summary of Contents for HP HP 9000 rp4410