Bch Menu Is Not Available; Operating System Does Not Boot; Operating System Boots With Problems; Intermittent Server Problems - HP 9000 rp4410 User's & Service Manual

Installing the System
Troubleshooting
• If the console shows that the server is powered on, but server LEDs indicate that power is off, remove and
reseat connectors on the LED status board. If the problem persists, replace the LED status board.
If the console shows that the server is not powered on (server is off), remove and reseat connectors on the
system board. If the problem persists, replace the power supply interface board, or the system board.

BCH Menu is Not Available

If you cannot access the BCH from either the main disk partition or the CD, use the following tools to help
solve the problem:
• Front panel LEDs
• iLO MP
— Console messages
— System event logs (SEL)

Operating System Does Not Boot

If the operating system does not boot, but you are able to reach the BCH from either the main disk partition
or the CD, use the following tools to help solve the problem:
• Using the BCH menu prompt, check the system logs and analyze any error messages.
• Offline Diagnostic Environment (ODE)

Operating System Boots with Problems

If the operating system is running and you are experiencing problems, use the following tools to help solve the
problem:
• LEDs
• Error Messages and event logs

Intermittent Server Problems

You can usually trace intermittent problems that occur during installation to power source problems, a loose
connector, or some other hardware problem. If you are experiencing intermittent problems, follow these steps:
1. Check iLO MP logs and analyze the problem. Determine if there is more than one symptom and if the
problem is random.
2. Verify that the ac power source is stable.
3. Reseat all rear panel connectors.
4. Reseat all hot-swappable fans and power supplies.
5. Reseat all main memory DIMMs.
6. Reseat all cable harnesses and board connectors.
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Chapter 3