Efi Menu Is Not Available; Operating System Does Not Boot; Operating System Boots With Problems; Intermittent Server Problems - HP Integrity rx2660 User's & Service Manual

within the server. If the problem persists, replace the power supply or the power supply
interface board.
• If the console shows that the server is powered on, but server LEDs indicate that power is
off, remove and re-seat connectors on the LED status board. If the problem persists, replace
the LED status board. If the console shows that the server is not powered on (server is off),
remove and re-seat connectors on the system board. If the problem persists, replace the
power supply interface board, or the system board.

EFI Menu is Not Available

If you cannot access the EFI from either the main disk partition or the CD, use the following tools
to help solve the problem:
• Front panel LEDs
• iLO 2 MP
— Console messages
— System event logs (SEL)

Operating System Does Not Boot

If the operating system does not boot, but you are able to reach the EFI from either the main disk
partition or the CD, use the following tools to help solve the problem:
• Using the EFI Shell, check the system logs and analyze any error messages.
• Offline Diagnostic Environment (ODE)

Operating System Boots with Problems

If the operating system is running and you are experiencing problems, use the following tools
to help solve the problem:
• LEDs
• Error Messages and event logs

Intermittent Server Problems

You can usually trace intermittent problems that occur during installation to power source
problems, a loose connector, or some other hardware problem. If you are experiencing intermittent
problems, follow these steps:
1. Check iLO 2 MP logs and analyze the problem. Determine if there is more than one symptom
and if the problem is random.
2. Verify that the ac power source is stable.
3. Re-seat all rear panel connectors.
4. Re-seat all hot-swappable fans and power supplies.
5. Re-seat all main memory DIMMs.
6. Re-seat all cable harnesses and board connectors.

DVD Problems

DVD problems that occur during installation are usually related to faulty connections. If you are
experiencing DVD problems, follow these steps:
1. Remove and reinsert the disk.
2. Replace the disk.
3. Remove and reinstall the DVD drive. Check that connectors are fully engaged.
4. Replace the DVD drive.
Installation Troubleshooting 85