HP Integrity BL60p Limited Warranty

Bcs global limited warranty and technical support, fourth edition.
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BCS Global Limited Warranty and Technical
Support
HP Part Number: 5991-6026_ed4
Published: April 2010
Edition: 4

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   Summary of Contents for HP Integrity BL60p

  • Page 1

    BCS Global Limited Warranty and Technical Support HP Part Number: 5991-6026_ed4 Published: April 2010 Edition: 4...

  • Page 2

    © Copyright 2009–2010 Hewlett-Packard Development Company, L.P.

  • Page 3: Table Of Contents

    Table of Contents 1 BCS Global Limited Warranty and Technical Support..........5 Hardware limited warranty........................5 General terms............................5 Exclusions............................6 Exclusive remedy..........................7 Limitation of liability.........................7 Options limited warranty........................7 Customer responsibilities........................8 Types of hardware warranty service......................9 Customer self repair .........................9 Parts only warranty service.......................9 Advanced unit replacement warranty service..................9 On-site warranty service........................9 Service upgrades...........................10...

  • Page 4

    List of Tables BCS Servers - Hardware Product Warranty Offering..............11 List of Tables...

  • Page 5: Bcs Global Limited Warranty And Technical Support, Hardware Limited Warranty, General Terms

    This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (collectively referred to in this Limited Warranty as “HP Hardware Products”) sold by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country distributors (collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty.

  • Page 6: Exclusions

    displays, printers and other peripherals—are provided “AS IS” without HP warranty. However, non-HP manufacturers and suppliers, or publishers may provide their own warranties directly to you. HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period.

  • Page 7: Exclusive Remedy, Limitation Of Liability, Options Limited Warranty

    Exclusive remedy TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT BETWEEN YOU AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED. THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR REPRESENTATIONS-INCLUDING REPRESENTATIONS MADE IN HP SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE OF HP-THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR...

  • Page 8: Customer Responsibilities

    Customer responsibilities To enable HP to provide the best possible support and service during the Limited Warranty Period, you will be required to: • Maintain a proper and adequate environment, and use the HP Hardware Product in accordance with the instructions furnished. •...

  • Page 9: Types Of Hardware Warranty Service, Customer Self Repair, Parts Only Warranty Service

    Types of hardware warranty service Listed below are the types of warranty services that may be applicable to the HP Hardware Product you have purchased. For more details, refer to the “Limited warranty period” (page 10) section. Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement.

  • Page 10: Service Upgrades, Limited Warranty Period

    service zone (typically 50km), response times may be longer or there may be additional charges. To locate the nearest HP authorized service provider, refer to the HP website at http:// www.hp.com/support. In order to receive on-site support, you must: • Have a representative present when HP provides warranty services at your site •...

  • Page 11

    Table 1-1 BCS Servers - Hardware Product Warranty Offering Product Warranty Remote Customer Performed Service Delivery Method Notes and Period Monitoring and Maintenance Tasks Availability and Response Exceptions Support Include Time BL60p, BL860c, 3 years Remote : Available on Onsite Warranty Service for BL870c monitoring &...

  • Page 12

    Table 1-1 BCS Servers - Hardware Product Warranty Offering (continued) Product Warranty Remote Customer Performed Service Delivery Method Notes and Period Monitoring and Maintenance Tasks Availability and Response Exceptions Support Include Time ES45, ES47, ES80 1 year Remote : Available on Onsite Warranty Service monitoring Normal Business Hours...

  • Page 13

    Table 1-1 BCS Servers - Hardware Product Warranty Offering (continued) Product Warranty Remote Customer Performed Service Delivery Method Notes and Period Monitoring and Maintenance Tasks Availability and Response Exceptions Support Include Time rx1600, rx1620, 1 year Remote : Available on Onsite Warranty Service for rx2600, rx2620 monitoring &...

  • Page 14: Software Limited Warranty, Freeware Operating Systems And Applications

    Warranty details in this table reflect base hardware warranty offerings. Enhancements to base hardware warranty may be included with your HP Hardware Product. HP Care Pack Services may also be purchased to upgrade service levels, to extend and expand your standard hardware product warranty. For details, please consult product specifications at www.hp.com.

  • Page 15: Contacting Hp, Documentation Feedback

    — Add-on options — Operating system — Third-party hardware or software — Detailed questions © 2009–2010 Hewlett-Packard Development Company, L.P "Printed in the United States.” Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, send a message to docsfeedback@hp.com.

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