A Replacement Parts; Customer Self Repair; Customer Self Repair Information - HP rp4410 Service Manual

A Replacement Parts

This appendix provides a replacement parts list that contains the following customer self-repair
part information for the server:
• Manufacturing Part Number
• Description
• Replacement Part Number, if applicable
• Exchange Part Number, if applicable

Customer Self Repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period HP (or HP service providers or service partners) identifies that the repair can be
accomplished by the use of a CSR part, HP will ship that part directly to you for replacement.
There are three categories of CSR parts:
Yes:
Optional:
No:
Based on availability and where geography permits, CSR parts are shipped for next business
day delivery. Same-day or four-hour delivery may be offered at an additional charge where
geography permits. If assistance is required, you can call the HP Technical Support Center and
a technician will help you over the telephone.
HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship
the defective part back to HP within a defined period of time, normally five (5) business days.
The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement.
With a CSR, HP pays for all the shipping and part return costs and determines the courier to be
used.
For more information about HP's Customer Self Repair program, contact your local service
provider. For the North American program, see the HP website at
http://www.hp.com/go/selfrepair.
Table A-1 provides CSR information.
Table A-1 Customer Self Repair Information
Code Level
AY
BY Optional
CY Optional
N
Parts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service.
Parts for which customer self repair is optional. These parts are also designed
for customer self repair. If, however, you require that HP replace them for you,
there may or may not be additional charges, depending on the type of warranty
service designated for your product.
Some HP parts are not designed for customer self repair. To satisfy the customer
warranty, HP requires that an authorized service provider replace the part.
Description
Yes Level A with instructions
available in the service guide
Level B with instructions
available in the service guide
Level C with instructions
available in the service guide
No Not a customer replaceable
part
Comments
Requires you to replace these parts under warranty.
No technical skills required.
Low to moderate technical skills required.
High technical skills required.
Some HP parts are not designed for customer self repair. In
order to satisfy the customer warranty, HP requires that an
authorized service provider replace the part.
Customer Self Repair 231