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HP 9000 rp3410 Limited Warranty

Bcs global limited warranty and technical support.
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BCS Global Limited Warranty and Technical
Support
HP Part Number: 5900-2645
Published: December 2012
Edition: 7

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   Summary of Contents for HP 9000 rp3410

  • Page 1 BCS Global Limited Warranty and Technical Support HP Part Number: 5900-2645 Published: December 2012 Edition: 7...
  • Page 2 © Copyright 2009–2012 Hewlett-Packard Development Company, L.P.
  • Page 3: Bcs Global Limited Warranty And Technical Support

    This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (collectively referred to in this Limited Warranty as “HP Hardware Products”) sold by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country distributors (collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty.
  • Page 4: Exclusive Remedy

    printers and other peripherals—are provided “AS IS” without HP warranty. However, non-HP manufacturers and suppliers, or publishers may provide their own warranties directly to you. HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period.
  • Page 5: Limitation Of Liability

    TERMS AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR REPRESENTATIONS-INCLUDING REPRESENTATIONS MADE IN HP SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE OF HP-THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP.
  • Page 6: Customer Responsibilities

    Customer responsibilities To enable HP to provide the best possible support and service during the Limited Warranty Period, you will be required to: Maintain a proper and adequate environment, and use the HP Hardware Product in accordance with the instructions furnished. Verify configurations, load most recent firmware, install software patches, run HP diagnostics and utilities, and implement temporary procedures or workarounds provided by HP while HP works on permanent solutions.
  • Page 7: Types Of Hardware Warranty Service

    Types of hardware warranty service Listed below are the types of warranty services that may be applicable to the HP Hardware Product you have purchased. For more details, refer to the “Limited warranty period” (page 8) section. Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement.
  • Page 8: Service Upgrades

    To locate the nearest HP authorized service provider, refer to the HP website at http://www.hp.com/ support. In order to receive on-site support, you must: Have a representative present when HP provides warranty services at your site Notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors Subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information, and systems determined necessary by HP to...
  • Page 9 Table 1 BCS Servers - Hardware Product Warranty Offering Product Warranty Remote Customer Performed Service Delivery Method Notes and Period Monitoring and Maintenance Tasks Availability and Response Exceptions Support Include Time BL60p, BL860c, 3 years Remote : Available on Onsite Warranty Service for BL870c, BL860c i2 monitoring &...
  • Page 10 Table 1 BCS Servers - Hardware Product Warranty Offering (continued) Product Warranty Remote Customer Performed Service Delivery Method Notes and Period Monitoring and Maintenance Tasks Availability and Response Exceptions Support Include Time errors and Firmware upgrade & events pre-upgrade tasks GS1280 1 year Remote...
  • Page 11 Table 1 BCS Servers - Hardware Product Warranty Offering (continued) Product Warranty Remote Customer Performed Service Delivery Method Notes and Period Monitoring and Maintenance Tasks Availability and Response Exceptions Support Include Time rx2660, rx3600, 3 years Remote : Available on Onsite Warranty Service for rx6600, rx2800 i2 monitoring &...
  • Page 12: Software Limited Warranty

    Software limited warranty EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS, FREEWARE (as defined below) OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED ‘AS IS’ AND WITH ALL FAULTS, AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON- INFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY,...
  • Page 13 ◦ Detailed questions Australia Warranty Policy HEWLETT-PACKARD AUSTRALIA WARRANTY POLICY: YOUR CONSUMER RIGHTS When you buy a good from HP as a consumer, the good comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
  • Page 14: Documentation Feedback

    To initiate a support request, please use the numbers below or visit http://www.hp.com.au and select the Customer Service option for the most current list of phone support numbers. Product Phone Support for all HP Products except those listed separately 13 10 47 If dialling internationally: +61 2 8278 1039 below DeskJet, Office Jet, PSC, All-in-One, Photosmart &...

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