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3Ware 7000-2 - Escalade RAID Controller User Manual

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PN 900-0020-00, Revision A

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  • Page 1 PN 900-0020-00, Revision A...
  • Page 2 Copyright ©2002 3ware, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form by any means, electronic, mechanical, photocopying, recording or otherwise, without the proper written consent of 3ware, Inc., 455 West Maude Ave., Sunnyvale, CA 94085.

  • Page 3: Table Of Contents

    Raid 1 arrays offer fault tolerance ..... . 21 TwinStorTM Technology adds performance to 3ware’s mirrored disk arrays ....... 22 Raid 10 arrays maximize performance and fault tolerance .
  • Page 4 Invoking the 3ware BIOS tool ......44 Exiting the 3ware BIOS tool ......45 Determining your configuration .
  • Page 5 Create disk arrays ....... . . 74 Install the 3ware driver ......74 Reboot the machine .
  • Page 6 Create disk arrays ....... . . 89 Install the 3ware driver ......89 Partition and format units on ATA RAID controller .
  • Page 7 Install the 3ware driver ......105 Reboot the machine ....... 106 RAID array initialization .
  • Page 8 Create disk arrays ....... . 139 Install the 3ware driver ......139 Compiling the Driver (For experts only) .
  • Page 9 Obtaining Warranty Protection ......192 3ware Technical Support and Services ....192 Sales and ordering information .
  • Page 10 3ware Escalade ATA RAID Controller User Guide...
  • Page 11 Installed ........42 Figure 8. 3ware BIOS Tool ......45 Figure 9.
  • Page 12 Figure 37. Found New Hardware Wizard ....106 Figure 38. 3ware ATA RAID Controller Properties Display . 110 Figure 39. Upgrade driver welcome screen ....111 Figure 40.

  • Page 13: Before You Begin

    • Drive Support. Parallel UltraDMA 133, 100, 66, 33 • Bus Type. PCI 64 bit / 33 Mhz (7000-2 is PCI 32 bit / 33 Mhz) • Management. 3DM Disk Management Utility or 3ware Com- mand Line Interface • BIOS. PC99, PnP, BBS Compliant •...

  • Page 14: Escalade 8000 Serial Ata Family (Includes 8500-4, 8500-8, 8500-12)

    UltraDMA 133 and UltraDMA 100 drives are also supported when using 3ware's Parallel to Serial (CBL-P-SATA) Converter. • Bus Type. PCI 64 bit / 33 Mhz • Management. 3DM Disk Management Utility or 3ware Com- mand Line Interface • BIOS. PC99, PnP, BBS Compliant •...

  • Page 15: Package Contents

    Escalade 7000 series Parallel ATA RAID Controller • Escalade Parallel ATA RAID Controller in an ESD-protective • ATA interface cables (one per port) • 3ware installation media with the following: 3DM, Drivers and Escalade User Guide (.pdf format) • 3ware Release Notes •...

  • Page 16: Cbl-P-Sata (Parallel To Serial Drive Converter Kit)

    3ware Escalade ATA RAID Controller User Guide CBL-P-SATA (Parallel to Serial Drive Converter Kit) • Escalade CBL-P-SATA (one per port) • Power Converter Adapter (one per port) • Jumper(s) for converter (if not already installed) • 3ware Installation Guide Tools Required •...

  • Page 17: Personal Safety

    exceed 36” (91.4 cm) for parallel ATA controllers and 1M (39”) for serial ATA controllers. Personal Safety High voltages may be found inside computer Warning! equipment. Before installing any of the hardware in this package or removing the protective covers of any com- puter equipment, turn off power switches and disconnect power cords.

  • Page 18: Mechanical Concerns

    3ware Escalade ATA RAID Controller User Guide • Handle the ATA RAID Controller by its edges or by the black rail and metal bracket at its two ends. • Don’t touch any pin, contact, lead or component on the ATA RAID Controller.

  • Page 19: Introduction

    • On-board processor minimizes host CPU overhead • SCSI device driver for O/S compatibility and easy installation • Browser-based 3ware Disk Manager (3DM) utility with pass- word security for network management of 3ware storage arrays • SMTP support for email/pager notification of events •...

  • Page 20: Escalade Serial Ata Controller

    These cards provide the highest level of RAID 5 perfor- mance and scalability, traditionally seen only with a SCSI array. Based on 3ware's 4th generation network switched architecture, the 8500 series are the only Serial ATA controllers that unleash the point-to-point performance benefits of Serial ATA.

  • Page 21: Raid 0 Arrays Maximize Performance And Capacity

    Mirrored disk arrays write data to two drives using RAID 1 algo- rithms (see Figure 2). This gives your system fault tolerance by pre- serving the data on one drive if the other drive fails. Fault tolerance is a basic requirement for mission critical systems like web and database servers. www.3ware.com...

  • Page 22: Mirrored Disk Arrays

    Technology adds performance to 3ware’s mirrored disk arrays Traditional mirroring techniques do little to improve performance. The adaptive algorithms found in 3ware’s TwinStor technology boost performance by distinguishing between random and sequen- tial read requests. For the sequential requests generated when accessing large files, both drives are used, with the heads simulta- neously reading alternating sections of the file.

  • Page 23: Raid 5 Arrays Optimize Performance, Fault Tolerance, High Capacity And Storage Efficiency

    66.7 % for 3 drives to 87.5 % for 8 drives: storage ÷ efficiency = (number of drives -1) (number of drives). Unlike all other RAID configurations that offer data striping, except for RAID 1, RAID 5 stripe size is limited to 64k. www.3ware.com...

  • Page 24: Write Performance

    R5 Fusion Technology significantly improves RAID 5 write performance 3ware’s R5 Fusion significantly improves RAID 5 write perfor- mance for both large sequential and small random transactions. This advanced block caching firmware technology is combined with StorSwitch to deliver extremely high performance for RAID 5 write operations.

  • Page 25: Configure And Manage Your Disk Arrays

    Introduction Configure and manage your disk arrays The 3ware Disk Array Configuration Utility is a BIOS level tool for creating, deleting, maintaining disk arrays and rebuilding mir- rored arrays. From the 3DM Disk Array Configuration Utility, you can also specify hot spares from available drives to be dynami- cally substituted for a failed drive in a mirrored array.

  • Page 26: Background Media Scan And Dynamic Sector Repair Enhance Data Integrity

    Background Media Scan checks for media errors on any disk drive connected to the 3ware controller. If the disk drive is part of a redundant array, error locations that are found and are deemed repairable are rewritten with the redundant data. This forces the drive firmware to reallocate the error sectors accordingly.
  • Page 27 After repairs, Background Media Scan continues on the same disk drive until reaching the maximum logical block address on the drive. It then proceeds onto the next disk drive available for scan- www.3ware.com...
  • Page 28 3ware Escalade ATA RAID Controller User Guide ning. When it reaches the last drive (i.e., drive with the highest port number), it stops until the next scheduled scan. It will then start from the first drive. www.3ware.com...

  • Page 29: Quick Installation Guide

    Quick Installation Guide Quick Installation Guide Install ATA RAID Controller Refer to Hardware Installation Create Arrays ALT-3 at Boot Refer to 3ware Disk Array Configuration Utility RAID 5 Array Foreground Initialization Process (reboot to bypass) Install System Driver Refer to...

  • Page 30: Step 1. Install The Escalade Ata Raid Controller

    Graphics Port give the best performance. Step 2. Create arrays Verify your boot device precedes the Escalade ATA RAID Control- ler in the boot sequence, then press Alt-3 to activate the 3ware Disk Array Configuration Utility at boot time. Specify RAID arrays and hot spares.

  • Page 31: Step 4. Install 3Dm

    Linux mount /dev/cdrom /mnt cd /mnt/linux/3dm ./install.3dm Answer questions concerning e-mail notification and the port num- ber for WEB monitoring. cd / umount /mnt Note: When specifying multiple e-mail addresses for notification, separate e-mail addresses using a comma. www.3ware.com...
  • Page 32 3ware Escalade ATA RAID Controller User Guide www.3ware.com...

  • Page 33: Hardware Installation

    RAID Controller. Save the screw for installing the new control- ler. 5 Gently remove the ATA RAID Controller from the PCI slot. 6 Remove the cables from the ATA RAID Controller and discard. Reusing interface cables is not recommended. www.3ware.com...

  • Page 34: Installing A Parallel Ata Raid Controller

    3ware Escalade ATA RAID Controller User Guide Installing a Parallel ATA RAID Controller Note: If you are not installing a Parallel ATA RAID Controller, continue to page 38 “Installing a Serial ATA RAID Controller”. JP2 LED drive status connector Note: Pin 1 and 4 are 3.3V...

  • Page 35: Install The Escalade Ata Raid Controller In The Computer

    Cable routing may be easier if you install the ATA RAID Controller next to an open slot. 4 Remove the metal filler bracket for the slot. Save this screw; it will be used to secure the ATA RAID Controller after you have seated it in the slot. www.3ware.com...

  • Page 36: Connect The Drives To The Interface Cables

    3ware Escalade ATA RAID Controller User Guide Hint: While the ATA RAID Controller runs properly in any PCI slot, not all slots give equal performance due to the architecture of the PCI bus. In our laboratories, we have noticed that the slots closest to the Accelerated Graphics Port (AGP) or in the 64-bit PCI slot typically give the best performance.
  • Page 37 ATA RAID Controller and plug it into the drive or drive carrier. The cable’s colored edge denotes Pin 1 and should be adjacent to the 4-pin power plug. Note: Continue to page 42 “Check your installation and close the case”. www.3ware.com...

  • Page 38: Installing A Serial Ata Raid Controller

    3ware Escalade ATA RAID Controller User Guide Installing a Serial ATA RAID Controller Connect the interface cables to the Escalade Serial ATA RAID Controller 1 Connect the interface cables supplied with the product to the ATA RAID Controller. See Figure 6.
  • Page 39 Our card should fit in both 32-bit and 64-bit PCI slots with 5V as well as with 3.3V. 5 Line up the ATA RAID Controller so that all pins make proper contact with the PCI slot pins when pushed into place. The www.3ware.com...

  • Page 40: Connect The Drives To The Interface Cables

    3ware Escalade ATA RAID Controller User Guide Escalade ATA RAID Controller is keyed to ensure proper instal- lation into a full-sized PCI slot. 6 Ensure that the contacts will mate with both grooves in the slot. Press down gently on the edge of the ATA RAID Controller directly above the slot until it is fully seated.
  • Page 41 Be sure that the drives are connected to the power supply. 7 Connect each power adapter to the power supply. 8 For each drive, select the end of an interface cable not connected to the ATA RAID Controller and plug it into the Converter. www.3ware.com...

  • Page 42: Check Your Installation And Close The Case

    3ware Escalade ATA RAID Controller User Guide &%/36$7$ 3DUDOOHO WR 6HULDO &RQYHUWHU Check your installation and close the case 1 After all of the drives are connected to the ATA RAID Controller and it is installed in its slot, verify that the cables do not interfere with the operation of any other components in the case or block the flow of cooling air.

  • Page 43: 3Ware Disk Array Configuration Utility

    3ware Disk Array Configuration Utility 3ware Disk Array Configuration Utility The 3ware Disk Array Configuration Utility allows you to create disk arrays by combining disks, deleting disks or breaking disk arrays back into their member disks. You can also specify an avail- able drive as a hot spare.

  • Page 44: 3Dm Configure Page

    3ware Escalade ATA RAID Controller User Guide volumes, and, consequently, they cannot be designated as spares at a later time. If a spare is designated in the BIOS screen, the designa- tion and configuration is in effect from this point on. The spare drive will be displayed as a Hot Spare in the 3DM configuration page.

  • Page 45: Exiting The 3Ware Bios Tool

    3ware Disk Array Configuration Utility Figure 8. 3ware BIOS Tool Press Alt-3 immediately to bring up the 3ware Disk Array Config- uration display. Note: If drives are attached and you do not want to install the 3ware BIOS, press Alt-b to bypass the BIOS installation.

  • Page 46: Determining Your Configuration

    • Multiple arrays of supported RAID levels can be implemented on a single controller based on the number of drives that the ATA RAID Controller supports. The 3ware Disk Array Configuration main display shows the cur- rent disk drive configuration. • Available Drives reports independent drives (JBOD) not associ- ated with an array and hot spares.

  • Page 47: Figure 9. Disk Array Configuration Main Display

    3ware Disk Array Configuration Utility Figure 9. Disk Array Configuration Main Display, RAID 1 Example Throughout the utility (see Figure 9) use the Up and Down arrow keys to navigate, Enter to select the disks or buttons and F1 for context sensitive help.

  • Page 48: Displaying Advance Details

    3ware Escalade ATA RAID Controller User Guide Displaying advance details Selecting Shift-F5 will show the software versions (BIOS, Firm- ware, monitor) and slot # of the 3ware card (see Figure 10). Press Escape to return to the main 3ware Disk Array Configuration screen.

  • Page 49: Figure 11. Selecting Drives For A Mirrored Array

    3ware Disk Array Configuration Utility Note: Accelerate keys. Anywhere in the BIOS config- uration screen, if a user hits the corresponding accelerate keys, it immediately highlights the appropriate button: Alt-C for "Create Array" Alt-D for "Delete Array" Alt-M for "Maintain Array"...

  • Page 50: Determining Your Configuration

    3ware Escalade ATA RAID Controller User Guide Determining your configuration Hint: The capacity of each drive is limited to the capacity of the smallest drive in the array. The total array capacity is defined as follows: RAID 0: (the number of drives) X (the capacity of the smallest drive)

  • Page 51: Figure 13. Create Disk Array Display, Raid 5 Example

    3ware Disk Array Configuration Utility C r e a t e D i s k A r r a y Note: Creating an array will overwrite existing data on its drives. Create a disk array from these drives: Port 1...

  • Page 52: Figure 14. Bios Initialization Screen For Raid 5

    3ware Escalade ATA RAID Controller User Guide a single disk. RAID 5 arrays require a minimum of three drives. Configurations consist of at least 3 drives and up to 12 drives. 3 w a r e D i s k A r r a y C o n f i g u r a t i o n Available Drives: Port 0 - QUANTUM FIREBALLP KX27.3...
  • Page 53 3ware Disk Array Configuration Utility results in the most efficient access times for your computer system. There may be instances when you always want the computer to wait for the drive to write all the data to disk before going on to its next task.

  • Page 54: Specifying A Hot Spare

    3ware Escalade ATA RAID Controller User Guide the array to be fully redundant, as it takes longer to initialize an array than it takes to write zeros to the array. Caution: When running in initializing mode the array is not redundant. You cannot remove any drive.

  • Page 55: Changing An Existing Configuration

    3ware Disk Array Configuration Utility Note: Hot spare drives need to have the same or larger storage capacity than the RAID 1, RAID 5 or RAID 10 drives. Changing an existing configuration 1 Back up any disk arrays that contain data that you want to retain before the configuration change.

  • Page 56: How To Maintain Or Verify A Disk Array

    3ware Escalade ATA RAID Controller User Guide 3 w a r e D i s k A r r a y C o n f i g u r a t i o n Available Drives: Disk Arrays: *Array Unit 0 - 4 drive 64K RAID 0 120.0GB...

  • Page 57: Rebuilding A Mirrored Disk Array

    3ware Disk Array Configuration Utility array. If the verify array process determines that the mirrored drives are not identical or the parity is not correct, the array is degraded and the rebuild process is launched. M a i n t a i n D i s k A r r a y The array listed below can have its write cache state changed.

  • Page 58: Figure 17. Degraded Raid 1 Array Drive When Not In Use

    You can still read and write data from a degraded disk array, but the array will not be fault tolerant until it is rebuilt using the Rebuild feature, described in the 3ware Disk Array Configuration Utility or 3DM Disk Management Utility chapters.

  • Page 59: Rebuilding A Raid 5 Disk Array

    3ware Disk Array Configuration Utility 3 w a r e D i s k A r r a y C o n f i g u r a t i o n Available Drives: Disk Arrays: Array Unit 0 - 4 drive 64K RAID 10 60.0GB...

  • Page 60: Figure 19. Degraded Raid 5 Array Drive When Not In Use

    Rebuild feature. (Refer to the 3ware Disk Array Configuration Utility or 3DM Disk Management Utility chapters for more information.)
  • Page 61 3ware Disk Array Configuration Utility 2 If your mirrored or RAID 5 array has a Not in Use member drive, the drive may still be usable. Try rebuilding with the Not in Use drive intact. Simply select the array and then the Rebuild button.

  • Page 62: Figure 20. Select Available Drive To Replace Faulted Drive

    3ware Escalade ATA RAID Controller User Guide 3 w a r e D i s k A r r a y C o n f i g u r a t i o n Available Drives: Port 2 - QUANTUM FIREBALLP LM30 30.0GB...

  • Page 63: Figure 21. Rebuild Array Status Display, Raid 1 Example

    3ware Disk Array Configuration Utility 3 w a r e D i s k A r r a y C o n f i g u r a t i o n Available Drives: Port 2 - QUANTUM FIREBALLP LM30 30.0GB...

  • Page 64: Figure 22. Rebuild Confirmation Display

    3ware Escalade ATA RAID Controller User Guide 10 Press F8 to rebuild. The rebuild confirmation screen will be dis- played (see Figure 22). 3 w a r e D i s k A r r a y C o n f i g u r a t i o n Creating or destroying arrays will destroy all existing data on their member disk drives.
  • Page 65 2 Add a different disk drive to rebuild the array. 3 Press Alt + F3 at Boot time to enter 3ware BIOS. 4 Select the degraded array and the newly added drive. 5 Select Rebuild.
  • Page 66 3ware Escalade ATA RAID Controller User Guide 6 Press F8 to start a rebuild with this drive. Note: If the rebuild is not started in the 3ware BIOS, the new drive cannot be used to rebuild the degraded array. Booting with the drive attached will make the drive appear as a single disk (JBOD) to the operating system.

  • Page 67: Windows Installation

    Windows 98/ME Installation ....page 82 Windows 2000 or XP Installation ... . . page 99 www.3ware.com...

  • Page 68: Windows Nt®4.0 Installation

    3ware Escalade ATA RAID Controller User Guide ® Windows NT Installation The Escalade ATA RAID Controller may be configured to be your system’s boot device. Or, you can use another device such as a disk attached to the motherboard as your boot device. Use your system’s Setup utility to set the boot order according to how you install your operating system.

  • Page 69: Adding Drives To An Existing Ata Raid Controller

    Windows NT®4.0 Installation Adding drives to an existing ATA RAID controller To add new drives to an existing disk array, refer to the 3ware Hardware Installation and 3ware Disk Array Configuration Utility chapters. Boot the machine 1 Log in as system administrator.

  • Page 70: Installing The Ata Raid Controller And Windows Nt 4.0

    • Microsoft Windows NT 4.0 installation CD-ROM and diskettes • 3ware CD-ROM (You will be required to create a 3ware Windows Driver Installa- tion Diskette from the files located on the 3ware CD-ROM. Please refer to the "Readme.txt" file on the 3ware CD-ROM for directions.)

  • Page 71: Continue With Windows Nt 4.0 Installation

    1 You will be asked to insert a diskette into the floppy drive and press Enter. 2 Select the 3ware ATA RAID Controller from the display that appears and press Enter again. Ensure the path to this driver is correct in Copy manufacturer’s files from: at the bottom of the box.

  • Page 72: Follow Display Instructions To Complete Windows Nt 4.0

    RAID 1 and 10 arrays are not initialized when created and are immediately available for use with full performance when created. The first time the array is verified (via the BIOS or 3ware 3DM), the array is initialized. Initialization results in data from one disk...

  • Page 73: Install The 3Dm Disk Management Utility

    The disadvantage of this is that it takes longer for the array to become fully redundant, because it takes longer to initialize an array than it does to write zeroes to the array. Install the 3DM disk management utility Refer to the 3DM Disk Management Utility chapter. www.3ware.com...

  • Page 74: Installing The Ata Raid Controller On Systems That Boot From

    Materials required: • 3ware CD-ROM (You will be required to create a 3ware Win- dows Driver Installation Diskette from the files located on the 3ware CD-ROM. Please refer to the "Readme.txt" file on the 3ware CD-ROM for directions.)

  • Page 75: Raid Array Initialization

    RAID 1 and 10 arrays are not initialized when created and are immediately available for use with full performance when created. The first time the array is verified (via the BIOS or 3ware 3DM), the array is initialized. Initialization results in data from one disk (the disk on the lower channel number) being copied to the other drive.

  • Page 76: Replacing An Existing Ata Raid Controller With A New Version Of The Controller

    2 Backup the appropriate 3DM alarm log: Windows: 3waenlog.dat Linux: /var/log/3w-aenlog.txt See “Upgrade the 3ware driver” on page 92 if you are using Windows 98/ME and “Updating the 3ware driver” on page 109 if you are using Windows 2000/XP. 3 Log in to your system as system administrator.

  • Page 77: Install/Upgrade The 3Ware Driver

    Windows NT®4.0 Installation 8 Follow the instructions in the Install/Upgrade 3ware driver sec- tion (page 77) to continue. Figure 24. Remove Current Driver Install/Upgrade the 3ware driver 1 Click on the Add… button (see Figure 24). The Install Driver dialog appears (see Figure 25).

  • Page 78: Figure 25. Install Driver

    3ware Escalade ATA RAID Controller User Guide Figure 25. Install Driver 2 Click on the Have Disk… button. The Install from Disk (Figure 26) dialog appears. Insert the 3ware driver installation diskette. 3 Ensure that the path name is correct in Copy manufacturer’s files from: at the bottom of the box.

  • Page 79: Figure 26. Install From Disk

    RAID Controller) listed in the dialog box to highlight it, then click on OK. Be sure to select the correct one, otherwise the driver upgrade will not be successful. A progress bar appears briefly, followed by a System Settings Change dialog. 5 Shutdown your system. www.3ware.com...

  • Page 80: Remove The Existing Escalade Ata Raid Controller And Install The New Escalade Ata Raid Controller

    3ware Escalade ATA RAID Controller User Guide Figure 27. Install Driver Remove the existing Escalade ATA RAID Controller and install the new Escalade ATA RAID Controller Refer to the Hardware Installation chapter. Reboot the machine 1 Remove the driver diskette from your PC, then restart your sys- tem.

  • Page 81: Raid Array Initialization

    RAID 1 and 10 arrays are not initialized when created and are immediately available for use with full performance when created. The first time the array is verified (via the BIOS or 3ware 3DM), the array is initialized. Initialization results in data from one disk (the disk on the lower channel number) being copied to the other drive.

  • Page 82: Windows® 98/Me Installation

    3ware Escalade ATA RAID Controller User Guide ® Windows 98/ME Installation The procedures provided below apply to Windows Note: 98 and Windows Millennium Edition (Windows ME) installations. As a Plug and Play device the Escalade ATA RAID Controller may be configured to be your system’s boot device. Or you can use another device as the boot device, such as a disk attached to the motherboard.
  • Page 83 Windows® 98/ME Installation Replacing an existing ATA RAID controller with a new version of the controller (page 92). Windows 98 driver requires Microsoft Windows Note: 98 Second Edition. www.3ware.com...

  • Page 84: Adding A Drive To An Existing Ata Raid Controller

    3ware Escalade ATA RAID Controller User Guide Adding a drive to an existing ATA RAID controller To add the new drive to an existing disk array, refer to the 3ware Hardware Installation and 3ware Disk Array Configuration Utility chapters. Partition and format new drive 1 Run fdisk by selecting Run...

  • Page 85: Installing The Ata Raid Controller While Installing

    Windows 98/ME Materials required: • 3ware CD-ROM (You will be required to create a 3ware Windows Driver Installa- tion Diskette from the files located on the 3ware CD-ROM. Please refer to the "Readme.txt" file on the 3ware CD-ROM for directions.)

  • Page 86: Restart The Machine And Format The Boot Device

    Windows 98 or ME installation. 3 After ScanDisk finishes, type X for exit. 4 Follow the display instructions. Note that the machine restarts several times in the process. 5 Install the 3ware driver. Refer to the Install 3ware driver section. www.3ware.com...

  • Page 87: Partition And Format Other Devices

    RAID 1 and 10 arrays are not initialized when created and are immediately available for use with full performance when created. The first time the array is verified (via the BIOS or 3ware 3DM), the array is initialized. Initialization results in data from one disk (the disk on the lower channel number) being copied to the other drive.

  • Page 88: Install The 3Dm Disk Management Utility

    3ware Escalade ATA RAID Controller User Guide for the array to become fully redundant, because it takes longer to initialize an array than it does to write zeroes to the array. Install the 3DM Disk Management Utility. Refer to the 3DM Disk Management Utility chapter.

  • Page 89: Installing The Ata Raid Controller On Systems That Boot

    Escalade ATA RAID Controller and automatically bring up the Add New Hardware Wizard, which will guide you in installing the new 3ware driver (see Figure 28). When the Add New Hard- ware Wizard screen appears continue to the Install/Upgrade 3ware driver section.

  • Page 90: Partition And Format Units On Ata Raid Controller

    3ware Escalade ATA RAID Controller User Guide Figure 28. Found New Hardware Wizard Partition and format units on ATA RAID controller 1 If you have other disk units to partition, run fdisk by selecting Run... from the Start menu and typing fdisk in the Run win- dow.

  • Page 91: Raid Array Initialization

    RAID 1 and 10 arrays are not initialized when created and are immediately available for use with full performance when created. The first time the array is verified (via the BIOS or 3ware 3DM), the array is initialized. Initialization results in data from one disk (the disk on the lower channel number) being copied to the other drive.

  • Page 92: Replacing An Existing Ata Raid Controller With A New Version

    Materials required: • 3ware CD-ROM (You will be required to create a 3ware Windows Driver Installa- tion Diskette from the files located on the 3ware CD-ROM. Please refer to the "Readme.txt" file on the 3ware CD-ROM for directions.) Upgrade the 3ware driver 1 Backup any critical data prior to upgrading the 3ware driver.

  • Page 93: Figure 29. 3Ware Ata Raid Controller Properties Display

    Windows® 98/ME Installation 6 Open the SCSI Adapters selection. 7 Locate and double-click on 3ware ATA RAID Controller. The 3ware ATA RAID Controller Properties pop-up menu appears. 8 Click on the Driver tab (see Figure 29). Figure 29. 3ware ATA RAID Controller Properties Display 9 Click on the Update Driver…...

  • Page 94: Install/Upgrade The 3Ware Driver

    3ware Escalade ATA RAID Controller User Guide Install/Upgrade the 3ware driver 1 When you see the window in Figure 30 you MUST select “Dis- play a list of all the drivers in a specific location, so that you can select the driver you want.”...

  • Page 95: Figure 31. Select A Device Driver Display

    Figure 31. Select a Device Driver Display 3 The Install from Disk (Figure 32) dialog appears. Insert the 3ware driver installation diskette and type the correct path name in Copy manufacturer’s files from: near the bottom of the box. The correct path name will be either the A:\win98 directory or the root directory.

  • Page 96: Figure 32. Install From Disk

    3ware Escalade ATA RAID Controller User Guide Figure 32. Install from Disk 4 The Upgrade Device Driver dialog box appears (see Figure 33). Click on the correct ATA RAID controller listed in the dialog box to select it, then click on Next.

  • Page 97: Figure 34. Final Driver Installation Screen

    6 Shutdown your system and log back in at the administrator level, if your system is connected to a network. When the system has rebooted you should see a brief splash screen, followed immedi- ately by an “Installation Complete” notification (see Figure 35). www.3ware.com...

  • Page 98: Remove The Existing Escalade Ata Raid Controller And Install The New Escalade Ata Raid Controller

    3ware Escalade ATA RAID Controller User Guide Figure 35. Installation Complete Notification Remove the existing Escalade ATA RAID Controller and install the new Escalade ATA RAID Controller Refer to the Hardware Installation chapter. Reboot the machine 1 If you choose to reconfigure your disk arrays, press Alt-3 to bring up the Disk Array Configuration Utility.
  • Page 100 3ware Escalade ATA RAID Controller User Guide 3ware supports released versions of Windows Note: 2000 and Windows XP only. We recommend that the user upgrade to the latest service packs available for Windows 2000 and Windows XP. The driver or the oper- ating system cannot be installed unless you have admin- istrator privileges for your system.

  • Page 101: Windows® 2000 Or Windows Xp Installation

    Windows® 2000 or Windows XP Installation Installing a drive to an existing ATA RAID controller To add the new drive to an existing disk array, refer to the 3ware Hardware Installation and 3ware Disk Array Configuration Utility chapters. Boot the machine...

  • Page 102: Installing The Ata Raid Controller While Installing

    • Microsoft Windows 2000 or XP installation CD-ROM • 3ware CD-ROM (You will be required to create a 3ware Windows Driver Installa- tion Diskette from the files located on the 3ware CD-ROM. Please refer to the "Readme.txt" file on the 3ware CD-ROM for directions.)

  • Page 103: Reboot The Machine

    Windows® 2000 or Windows XP Installation specific to 3ware. Refer to the Windows 2000 or XP documentation supplied by Microsoft if you need additional instructions. Reboot the machine When you reboot the system, log in as system administrator. You should see a brief splash screen, followed immediately by an “Installation Complete”...

  • Page 104: Raid Array Initialization

    RAID 1 and 10 arrays are not initialized when created and are immediately available for use with full performance when created. The first time the array is verified (via the BIOS or 3ware 3DM), the array is initialized. Initialization results in data from one disk (the disk on the lower channel number) being copied to the other drive.

  • Page 105: From A Different Device

    Materials required: • 3ware CD-ROM (You will be required to create a 3ware Windows Driver Installa- tion Diskette from the files located on the 3ware CD-ROM. Please refer to the "Readme.txt" file on the 3ware CD-ROM for directions.)

  • Page 106: Figure 37. Found New Hardware Wizard

    3ware Escalade ATA RAID Controller User Guide Figure 37. Found New Hardware Wizard Reboot the machine Log in as system administrator when you reboot the system. You should see a brief splash screen, followed immediately by an “Installation Complete” notification. Continue with the following steps to make any new disk arrays or independent disks accessible to Windows 2000 or XP.

  • Page 107: Raid Array Initialization

    RAID 1 and 10 arrays are not initialized when created and are immediately available for use with full performance when created. The first time the array is verified (via the BIOS or 3ware 3DM), the array is initialized. Initialization results in data from one disk (the disk on the lower channel number) being copied to the other drive.

  • Page 108: Install The 3Dm Disk Management Utility

    3ware Escalade ATA RAID Controller User Guide Install the 3DM disk management utility Refer to the 3DM Disk Management Utility chapter. www.3ware.com...

  • Page 109: Updating The 3Ware Driver

    Materials required: • 3ware CD-ROM (You will be required to create a 3ware Windows Driver Installa- tion Diskette from the files located on the 3ware CD-ROM. Please refer to the "Readme.txt" file on the 3ware CD-ROM for directions.) Updating the 3ware driver 1 Backup any critical data prior to updating the 3ware driver.

  • Page 110: Figure 38. 3Ware Ata Raid Controller Properties Display

    5 Click on the Hardware tab and then click on the Device Man- ager tab. 6 Open the SCSI and Raid Controllers selection. 7 Locate and double-click on 3ware ATA RAID Controller. The 3ware ATA RAID Controller Properties pop-up menu appears.

  • Page 111: Figure 39. Upgrade Driver Welcome Screen

    Windows® 2000 or Windows XP Installation 9 Click on the Update Driver… button. 10 Press Next on the Upgrade Device Driver Wizard (see Figure 39). Figure 39. Upgrade driver welcome screen www.3ware.com...

  • Page 112: Installing/Upgrading The 3Ware Driver

    3ware Escalade ATA RAID Controller User Guide Installing/Upgrading the 3ware driver 1 Once you reach the Upgrade Device Driver screen display shown in Figure 40, ensure that you select “Display a list of known drivers for this device, so that I can choose a specific driver.”...

  • Page 113: Figure 41. Select A Device Driver

    Windows® 2000 or Windows XP Installation 2 The Select a Device Driver dialog appears (see Figure 41). Click on the Have Disk… button. Figure 41. Select a Device Driver www.3ware.com...

  • Page 114: Figure 42. Install From Disk

    3ware Escalade ATA RAID Controller User Guide 3 The Install from Disk (Figure 42) dialog appears. Insert the 3ware driver installation diskette and type the correct path name in Copy manufacturer’s files from: near the bottom of the box. The correct path name is A:\win2k.

  • Page 115: Figure 43. Select A Device Driver

    RAID Controller) listed in the dialog box to highlight it. Then click on Next. Be sure to select the correct driver name, other- wise the driver upgrade will not be successful. The Start Device Driver Installation screen appears (see Figure 44). Figure 43. Select a Device Driver www.3ware.com...

  • Page 116: Figure 44. Start Device Driver Installation

    3ware Escalade ATA RAID Controller User Guide Figure 44. Start Device Driver Installation www.3ware.com...

  • Page 117: Figure 45. Digital Signature Not Found

    5 Depending on the driver that was packaged with your ATA RAID controller the Digital Signature Not Found screen may appear (see Figure 45). If this screen appears, click on Yes to continue and follow the instructions to complete the driver installation. Figure 45. Digital Signature Not Found www.3ware.com...

  • Page 118: Figure 46. Final Driver Installation Screen

    3ware Escalade ATA RAID Controller User Guide 6 The final upgrade driver screen should appear (Figure 46), fol- lowed by a progress bar which appears briefly, then by a System Settings Change dialog. Figure 46. Final driver installation screen Remove the existing Escalade ATA RAID Controller and install the new Escalade ATA RAID Controller Refer to the Hardware Installation chapter.

  • Page 119: Install The 3Dm Disk Management Utility

    6 Right click on the drive and select Create Volume. 7 Follow the steps the appear on-screen to create a volume and to assign a drive letter. Install the 3DM disk management utility Refer to the 3DM Disk Management Utility chapter. www.3ware.com...
  • Page 120 3ware Escalade ATA RAID Controller User Guide www.3ware.com...

  • Page 121: Linux Installation

    1. 3ware ships compiled and tested drivers for Red Hat and SuSE Linux. Please refer to our website for the latest compiled drivers. 2. Both Red Hat and SuSE include 3ware drivers in their distributions. These drivers are often older than what is available on the 3ware website.
  • Page 122 3ware Escalade ATA RAID Controller User Guide Check your current 3ware driver version number Note: by typing the following command: cat /proc/scsi/3w-xxxx/0* * Represents controller number www.3ware.com...
  • Page 123 If you have a new drive configuration without an operating system and want to install Linux on a drive managed by 3ware’s ATA RAID controller, follow the instructions in: Installing the ATA RAID controller while installing Red Hat Linux (page 124).

  • Page 124: Linux

    Installing the ATA RAID controller while installing Red Hat Linux Materials required: • 3ware CD-ROM (You will be required to create a 3ware Linux Driver Installation Diskette from the files located on the 3ware CD-ROM. Please refer to the "Readme.txt" file on the 3ware CD-ROM for directions.)

  • Page 125: Install The Driver

    RAID 1 and 10 arrays are not initialized when created and are immediately available for use with full performance when created. The first time the array is verified (via the BIOS or 3ware 3DM), the array is initialized. Initialization results in data from one disk (the disk on the lower channel number) being copied to the other drive.

  • Page 126: Install And Run 3Dm Disk Management Utility

    Install and run 3DM disk management utility Refer to the 3DM Disk Management Utility chapter. If you are using the 3ware Command Line Interface, refer to the 3ware CLI User Guide. www.3ware.com...

  • Page 127: Installing The Ata Raid Controller On Systems That Boot

    Materials required: • 3ware CD-ROM (You will be required to create a 3ware Linux Driver Installation Diskette from the files located on the 3ware CD-ROM. Please refer to the "Readme.txt" file on the 3ware CD-ROM for direc- tions.)
  • Page 128 3ware Escalade ATA RAID Controller User Guide Case 1: Your system is a non-smp system 1 Type: mount –t msdos /dev/fd0 /mnt/ 2 For Red Hat 2.4 kernels, type: cp /mnt/***/3w-xxxx.o /lib/modules/ ***kernel string***/kernel/drivers/scsi 3 For Red Hat 7.2 and newer, add the following line to /etc/modules.conf:...
  • Page 129 (i.e. 2.2.14-5.0). The second argument (xxxx) for initrd is the /lib/modules directory to copy the 3w-xxxx driver from. 8 Press return to enter the Hardware Discover utility. 9 Select the Configure Device option. The system boot completes and drives are now available. www.3ware.com...
  • Page 130 3ware Escalade ATA RAID Controller User Guide Case 2: Your system runs an SMP system (multi-processor). 1 Type the following lines: mount –t msdos /dev/fd0 /mnt/ 2 For Red Hat 2.4 kernels, type: cp /mnt/***/3w-xxxx.smp /lib/modules/ ***kernel string***/kernel/drivers/scsi/ 3w-xxxx.o 3 For Red Hat 7.2 and newer, add the following line to /etc/modules.conf:...
  • Page 131 During reboot, the new ATA RAID controller should be recognized. Afterwards, the Hardware Discover utility should pop up. 8 Press return to enter the Hardware Discover utility. 9 Select the Configure Device option. The system boot completes and drives are now available. www.3ware.com...

  • Page 132: Compiling The Driver (For Experts Only)

    RAID 1 and 10 arrays are not initialized when created and are immediately available for use with full performance when created. The first time the array is verified (via the BIOS or 3ware 3DM), www.3ware.com...

  • Page 133: Install And Run 3Dm Disk Management Utility

    Install and run 3DM disk management utility Refer to the 3DM Disk Management Utility chapter. If you are using the 3ware Command Line Interface, refer to the 3ware CLI User Guide. www.3ware.com...

  • Page 134: Suse Linux Installation

    If you have a new drive configuration without an operating system and want to install Linux on a drive managed by 3ware’s ATA RAID controller, follow the instructions in: Installing the ATA RAID controller while installing SuSE Linux with YaST2 (page 135).

  • Page 135: Suse Linux With Yast2

    SuSE Linux with YaST2 Materials required • 3ware CD-ROM (You will be required to create a 3ware Linux Driver Installation Diskette from the files located on the 3ware CD-ROM. Please refer to the "Readme.txt" file on the 3ware CD-ROM for direc- tions.)
  • Page 136 3ware Escalade ATA RAID Controller User Guide 5 Change the directory to the floppy by entering the following: cd /mnt/suXX (XX=SuSE version number, e.g. 72, 73, 80) 6 Run the setup by entering the following: ./setup Setup creates an /update directory and copies all files from the / mnt/suXX directory to the /update directory.

  • Page 137: Raid Array Initialization

    RAID 1 and 10 arrays are not initialized when created and are immediately available for use with full performance when created. The first time the array is verified (via the BIOS or 3ware 3DM), the array is initialized. Initialization results in data from one disk (the disk on the lower channel number) being copied to the other drive.

  • Page 138: Install And Run 3Dm Disk Management Utility

    3ware Escalade ATA RAID Controller User Guide Install and run 3DM disk management utility Refer to the 3DM Disk Management Utility chapter. If you are using the 3ware Command Line Interface, refer to the 3ware CLI User Guide. www.3ware.com...

  • Page 139: From A Different Device

    Materials required: • 3ware CD-ROM (You will be required to create a 3ware Linux Driver Installation Diskette from the files located on the 3ware CD-ROM. Please refer to the "Readme.txt" file on the 3ware CD-ROM for direc- tions.)
  • Page 140 3ware Escalade ATA RAID Controller User Guide Case 1: Your system runs SuSE Linux and is a Non-SMP (Sin- gle Processor) system For SuSE Linux 7.2 and 7.3: 1 Edit /etc/rc.d/boot, and before the line: ECHO_RETURN=$rc_done: add the following line: /sbin/insmod /lib/modules/***kernel string***/ kernel/drivers/scsi/3w-xxxx.o...
  • Page 141 /sbin/insmod /lib/modules/***kernel string***/ kernel/drivers/scsi/3w-xxxx.o 2 Mount the floppy drive and copy the driver into a working direc- tory. mount –t msdos /dev/fd0 /mnt cp /mnt/***/3w-xxxx.smp /lib/modules/ ***kernel string***/kernel/drivers/scsi/ /sbin/insmod /lib/modules/***kernel string***/ kernel/drivers/scsi/3w-xxxx.o umount /mnt 3 mk_initrd 4 /sbin/lilo www.3ware.com...

  • Page 142: Compiling The Driver (For Experts Only)

    For 2.4 kernels, copy module to: /lib/modules/***kernel string***/kernel/drivers/ scsi/3w-xxxx.o Install and run 3DM disk management utility Refer to the 3DM Disk Management Utility chapter. If you are using the 3ware Command Line Interface, refer to the 3ware CLI User Guide. www.3ware.com...

  • Page 143: Dm Disk Management Utility

    Password Setup ..... page 160 Selecting I/O and Rebuild Speed ..page 163 Mirrored Array Maintenance ..page 164 www.3ware.com...

  • Page 144: Windows 2000, Windows Xp

    3ware Escalade ATA RAID Controller User Guide Windows Installation Installing 3DM for Windows NT, Windows 98/ ME, Windows 2000, Windows XP 1 Insert the 3DM installation media into the CD-ROM. 2 Run the 3DMsetup.exe program found on the installation disk.

  • Page 145: Configuration Display

    3DM e-mail status messages. You may enter multiple e-mail addresses, separating each entry with a comma (,). If you do not know your server name, ask your system administrator or check the e-mail preferences or setup options on your e-mail client. www.3ware.com...

  • Page 146: Figure 48. 3Dm E-Mail Notification Preferences

    3ware Escalade ATA RAID Controller User Guide Figure 48. 3DM E-mail Notification Preferences 6 Continue with the installation as prompted. 3DM gives you the option of starting the application and opening the browser win- dow when you complete the installation (recommended). You can run 3DM later by selecting 3DM from the Start menu.

  • Page 147: Installing 3Dm For Red Hat Linux Or Suse Linux

    Linux Installation Linux Installation Installing 3DM for Red Hat Linux or SuSE Linux 1 Insert the 3ware software installation CD-ROM for Linux into the CD-ROM drive. 2 Mount the CD-ROM disk: mount /dev/cdrom Note: For older Red Hat systems, type:...
  • Page 148 3ware Escalade ATA RAID Controller User Guide For Red Hat Linux: cd /mnt/cdrom/linux/3dm ./install.3dm For SuSE Linux: cd /cdrom/linux/3dm ./install.3dm You will be prompted with the a series of questions to complete the installation. 4 The first question asks if RPM was used to install the Escalade driver and/or 3DM.

  • Page 149: Starting 3Dm

    For Red Hat Linux: /etc/rc.d/init.d/3dm start For SuSE Linux: /etc/rc.d/3dm start Uninstalling 3DM To uninstall 3DM for Linux, follow these steps: 1 Insert the 3ware software installation CD-ROM for Linux into the CD-ROM drive. 2 Mount the CD-ROM disk: mount /dev/cdrom www.3ware.com...
  • Page 150 3ware Escalade ATA RAID Controller User Guide Note: For older Red Hat systems, type: mount -f iso9660 /dev/cdrom /mnt/cdrom For older SuSE systems, type: mount -f iso9660 /dev/cdrom /cdrom 3 Change the directory and run the uninstall script: cd /mnt/cdrom/linux/3dm or /cdrom/linux/3dm ./install.3dm --u...

  • Page 151: Checking Array Status

    Event notification will only occur while 3DM is running. There- fore, 3ware recommends that 3DM be left running as background utility on the ATA RAID controller’s machine. Event notification’s e-mail feature can send an e-mail to a specified recipient when there is a problem with the array.
  • Page 152 3ware Escalade ATA RAID Controller User Guide Note: For security reasons, Netscape does not allow connections to certain ports including port-1080. To override this on a per-port basis, the Netscape release notes recommend to add a comma-separated list of ports to default/all.js (in your Netscape installation directory).

  • Page 153: Figure 49. 3Dm Home Display

    The Details display (see Figure 50) gives ATA RAID controller version and status information in text format, which is helpful when contacting 3ware Customer Support with questions or for trouble- shooting. Its text format allows you to select the text in the window with your mouse and use the system clipboard to cut and paste it into e-mail or documentation.
  • Page 154 3ware Escalade ATA RAID Controller User Guide • The number of 3ware ATA RAID controllers in the system is also displayed, as well as the current version of the operating system including service level and any service packs that are installed.

  • Page 155: Figure 50. 3Dm Details Display

    Checking Array Status Figure 50. 3DM Details Display Before sending an e-mail or calling 3ware Customer Service, it is a good idea to take a snapshot of the Details display so that you can respond to questions about your system configuration to the Cus- tomer Support representative.

  • Page 156: Figure 51. 3Dm Monitor Display

    3ware Escalade ATA RAID Controller User Guide The Monitor display (see Figure 51) is useful for overall visual sta- tus of your disk arrays. The Monitor display opens with either a green (all OK), yellow (during array initialization or rebuild), or red (error alarm) banner.
  • Page 157 Windows. Controllers 0 and 1 are typically the on- board motherboard ATA controllers. If the next control- ler in the system is a 3ware controller, it would be assigned to controller 2. Subsequent controllers would be 3, 4, etc. A SCSI card from another manufacturer would also be assigned a controller number.

  • Page 158: Figure 52. 3Dm Alarms Display

    3ware Escalade ATA RAID Controller User Guide The time displayed for each event on the Alarms Note: page may differ slightly from the times listed on the Alarms pop-up notification. Figure 52. 3DM Alarms Display The Settings display (see Figure 53) allows you to configure 3DM’s email notification, password, background task rate and...

  • Page 159: Figure 53. 3Dm Settings Display

    Checking Array Status Figure 53. 3DM Settings Display www.3ware.com...

  • Page 160: Password Setup

    3ware Escalade ATA RAID Controller User Guide Password setup 3DM now provides different access levels for users and administra- tors. If password protection is enabled, a password must be entered into the login display shown in Figure 54 and Figure 55. The Administrator access level allows the user to fully configure 3DM.

  • Page 161: Figure 54. 3Dm Administrator Login Display

    Checking Array Status 3 Press the Change Password button to enable password protec- tion. To enable password protection, refer to “Enable/disable password protection” on page 162. Figure 54. 3DM Administrator Login Display www.3ware.com...

  • Page 162: Figure 55. 3Dm User Login Display

    3ware Escalade ATA RAID Controller User Guide Figure 55. 3DM User Login Display Enable/disable password protection With the 3DM password utility enabled, using 3DM will require entering the password into the login display shown in Figure 54. To enable password protection, be sure to perform the setup procedure on page 160, then select the Enabled option in the Password Setup portion of the 3DM Settings display (see Figure 53).

  • Page 163: Selecting Background Task Rate

    Event notification via e-mail If an event occurs, an event notification will be e-mailed to the recipient identified in the e-mail setting specified at 3DM installa- tion. The e-mail will contain the same information found on the Alarm display. www.3ware.com...

  • Page 164: Configuration And Array Maintenance Settings

    3ware Escalade ATA RAID Controller User Guide Configuration and Array Maintenance Settings From the 3DM Configure Display (see Figure 56), you can desig- nate an available drive as a hot spare, schedule rebuilds and media scans, or remove and add a drive as part of a hot swap procedure.

  • Page 165: Figure 56. 3Dm Configure Display

    Configuration and Array Maintenance Settings Figure 56. 3DM Configure Display www.3ware.com...

  • Page 166: Auto Rebuild Of A Redundant Array

    (currently shown as offline). Hot spares should be selected after mirror or RAID 5 cre- ation. Refer to Creating a disk array in the 3ware Disk Array Con- figuration Utility chapter. To specify a hot spare after the system is booted, physically add the spare drive and click on the check box next to the available offline port;...

  • Page 167: Selecting Force Continue

    The day of the week (or daily) time and duration to perform the selected background tasks can be speci- fied using the pull-down menus. When finished, be sure to click on the Save Schedule button to confirm the entries. www.3ware.com...

  • Page 168: Background Task Features

    3ware Escalade ATA RAID Controller User Guide Background Task Features Selecting the Rebuild/Initialize feature forces rebuilds and initial- ization to be performed only during the time specified by the sched- ule. If this feature is not selected, rebuilds and initialization can operate anytime they are required.
  • Page 169 If the rebuild/initialize oper- ation completes in the last two hours of the window, the media scan operation starts. The Help display (see Figure 57) provides direct links to 3ware’s website and online help documents. www.3ware.com...

  • Page 170: Figure 57. 3Dm Help Display

    3ware Escalade ATA RAID Controller User Guide Figure 57. 3DM Help Display www.3ware.com...

  • Page 171: Troubleshooting: Problems And Solutions

    Troubleshooting Troubleshooting: Problems and Solutions For more troubleshooting tips and frequently asked Note: questions, refer to 3ware’s support web page at http:// www.3ware.com/support. More troubleshooting problems and solutions can Note: be found on the 3ware web site at http://www.3ware.com/NewFaq/3ware.htm. Hardware installation Q1: The rail on the ATA RAID controller doesn't fit in the case.

  • Page 172: Software Installation

    Master. Q5: I am using a Dell Dimension system that locks-up when booting after a 3ware card is installed. What is going on? This symptom is caused by a Dell BIOS bug. Basically, this bug sees the system boot drive as two primary master drives.
  • Page 173 Q10: Under Windows NT, disks don’t appear in the Windows Explorer, but appear in the 3ware BIOS scrolling messages and appear in the Disk Array Configuration Utility’s main display. Log in as the administrator. Partition and format any new disk arrays or freed disks using Disk Administrator.
  • Page 174 Escalade ATA RAID Controller with Windows NT 4.0. If you are installing Windows NT 4.0 with the ATA RAID controller using the Windows NT 4.0 Setup diskettes, you must use a particular 3ware installation diskette, which has the 3ware driver and an install.exe program.

  • Page 175: Figure 58. Installation Or Removal Dialog Box

    There is most likely a compatibility problem between the mother- board system BIOS and the 3ware BIOS. Check the 3ware website to see if your motherboard is compatible with the 3ware BIOS, and check with your motherboard manufacturer for potential BIOS updates.

  • Page 176: Figure 59. A Warning For All Software Removal Requests

    3ware Escalade ATA RAID Controller User Guide Figure 59. A Warning for All Software Removal Requests Figure 60. Confirmation of Successful Software Removal Figure 61. Administrator Privileges Required Warning www.3ware.com...

  • Page 177: Figure 62. Firmware Upgrade Requirement Warning

    The AEN messages issued by the ATA RAID controller when an error is detected are summarized in the table below. Descriptions of each are provided at the end of the table. Table 1: AEN Error Messages Message Value AEN_SOFT_RESET 001h AEN_DEGRADED_UNIT 002h AEN_CONTROLLER_ERROR 003h www.3ware.com...
  • Page 178 3ware Escalade ATA RAID Controller User Guide Table 1: AEN Error Messages Message Value AEN_REBUILD_FAIL 004h AEN_REBUILD_DONE 005h AEN_INCOMP_UNIT 006h AEN_INIT_DONE 007h AEN_UNCLEAN_SHUTDOWN 008h AEN_APORT_TIMEOUT 009h AEN_DRIVE_ERROR 00Ah AEN_REBUILD_STARTED 00Bh AEN_INIT_STARTED 00Ch AEN_SMART_FAIL 00Fh AEN_REPLACE_DRIVE_TOO_SMALL 02Eh AEN_UNIT_NOT_ZEROED 02Fh AEN_UDMA_DOWNGRADE 021h...
  • Page 179 (non-redundant) mode.The user should replace the bad drive as soon as possible and initiate a rebuild. AEN 003h AEN_CONTROLLER_ERROR The ATA RAID controller has encountered an internal error. Please contact 3ware customer support. AEN 004h AEN_REBUILD_FAIL was unable to complete a rebuild ATA RAID controller operation.

  • Page 180: Aen_Rebuild_Done

    3ware Escalade ATA RAID Controller User Guide rebuild failure is most likely caused by the source drive of the rebuild detecting some sort of read error. The default opera- tion of the is to abort a rebuild if an error ATA RAID controller is encountered.

  • Page 181: Aen_Unclean_Shutdown

    ATA RAID controller that it was unable to complete a command. If the drive returns an error to the ATA RAID controller, the user is noti- fied by this AEN. www.3ware.com...

  • Page 182: Aen_Replace_Drive_Too_Small

    3ware Escalade ATA RAID Controller User Guide AEN 00Bh AEN_REBUILD_STARTED The ATA RAID controller notifies the user whenever it starts a rebuild. The rebuild start may be user initiated (by selecting the rebuild button in the 3DM Disk Management Utility) or it may be auto initiated by a hot spare failover.

  • Page 183: Aen_Udma_Downgrade

    The fact that a sector repair AEN has been sent to the user is an indication of the presence of grown defects on a particular drive. While typical modern disk drives are designed to allow several hun- dred grown defects, special attention should be paid to any drive in www.3ware.com...

  • Page 184: Aen_Lost_Cached_Write

    3ware Escalade ATA RAID Controller User Guide an array that begins to indicate sector repair messages. This may be an indication of a drive that is beginning to fail. The user may wish to replace the drive, especially if the number of sector repair errors exceeds 3 per month.

  • Page 185: Aen_Dcb_Xsum_Error

    Block (DCB). As part of power-on initialization, the ATA RAID controller performs a checksum of the DCB area to ensure consis- tency. If an error occurs, please contact 3ware technical support. The drive’s DCB has been corrupted. AEN 028h AEN_DCB_BAD_VERSION During the evolution of the Escalade product line, the format of the DCB has been changed to accommodate new features.
  • Page 186 3ware Escalade ATA RAID Controller User Guide • RAID 10. Verify = Compare of Mirror Sides • RAID 5. Verify = Parity Data = User Data When the verification starts, this AEN is posted to the user. AEN 02Ah AEN_VERIFY_FAILED This AEN indicates that the data integrity verification function (see AEN 029h) has terminated with an error.
  • Page 187 Serial to Parallel converter was jum- pered in the wrong place. The converter must be correctly jumpered to correspond to UDMA 100 or 133 drives. AEN 0FFh AEN_QUEUE_FULL This is an internal error. Please contact 3ware technical support. www.3ware.com...
  • Page 188 3ware Escalade ATA RAID Controller User Guide www.3ware.com...

  • Page 189: Compliance And Conformity Statements

    Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. To maintain compliance with FCC radio frequency emission limits, use shielded cables and connectors between all parts of the computer system. www.3ware.com...

  • Page 190: Microsoft Windows Hardware Quality Lab (Whql)

    3ware Escalade ATA RAID Controller User Guide Microsoft Windows Hardware Quality Lab (WHQL) 3ware, Inc. is committed to Microsoft Windows Hardware Quality Labs (WHQL) certification for all its products. However, a product’s software drivers are typi- cally submitted for certification at nearly the same time as their release to market.

  • Page 191: Warranty, Technical Support And Service

    (36) months from the date of original purchase. 3ware, at no charge and at its option, will repair or replace any part of this product which proves defective by reason of improper workmanship or materials.

  • Page 192: State Law Provisions

    Obtaining Warranty Protection To obtain warranty service during the warranty period call 3ware toll free at (877)- 883-9273 or (408) 523-1111 (direct) as soon as you have identified a problem with your Escalade ATA RAID Controller unit.

  • Page 193: Sales And Ordering Information

    For specific answers to questions or to give feedback about the product, visit our Web site at http://www.3ware.com/support and use our convenient e-mail form. 3ware also offers toll-free (877) 883-9273 and (408) 523-1111 direct phone sup- port during normal business hours.
  • Page 194 3ware Escalade ATA RAID Controller User Guide www.3ware.com...
  • Page 195 Auto rebuild of a mirrored European Community array 64, 166 Conformity Extended Error Log Background Media Scan Background Task Rate BIOS 25, 45, 171 Force Continue on Rebuild BIOS tool Hardware Installation Cancelling rebuild hot spare Compliance and Conformity 43, 54, 166 www.3ware.com...
  • Page 196 3ware Escalade ATA RAID Controller Installation Guide Hot swap Staggered Spin Up SuSE Linux System requirements Linux Technical Support Maintaining a disk array Tools required Modifying a disk array Troubleshooting motherboard boot sequence TwinStor Operating systems Ultra ATA Ultra DMA protocol...

This manual is also suitable for:

Escalade 7000 seriesEscalade 8000 series

Table of Contents