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3Ware 3W-6800 User Manual

Storage switch
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TM
Escalade
Storage Switch
Supports the 6000 and 7000 series
PN 720-0034-02, Revision C
March 8, 2002

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Summary of Contents for 3Ware 3W-6800

  • Page 1 Escalade Storage Switch Supports the 6000 and 7000 series PN 720-0034-02, Revision C March 8, 2002...
  • Page 2 Copyright ©2002 3ware, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form by any means, electronic, mechanical, photocopying, recording or otherwise, without the proper written consent of 3ware, Inc., 701 East Middlefield Road, Suite 300, Mountain View CA 94043.

  • Page 3: Table Of Contents

    Invoking the 3ware BIOS tool ......24 Exiting the 3ware BIOS tool ......25 Determining your configuration .
  • Page 4 Create disk arrays ....... . . 52 Install the 3ware driver ......52 Reboot the machine .
  • Page 5 Create disk arrays ....... . . 66 Install the 3ware driver ......66 Partition and format units on storage switch .
  • Page 6 Create disk arrays ....... . . 82 Install the 3ware driver ......82 Reboot the machine .
  • Page 7 Create disk arrays ....... . 112 Install the 3ware driver ......112 RAID array initialization .
  • Page 8 Obtaining Warranty Protection ..... . . 160 3ware Technical Support and Services ....160 Sales and ordering information .
  • Page 9 8-Port Escalade 7850 Storage Switch Layout ..17 Figure 6. 3ware BIOS Tool ......25 Figure 7.
  • Page 10 Figure 38. Found New Hardware Wizard....83 Figure 39. 3ware Storage Switch Properties Display ..86 Figure 40.

  • Page 11: Before You Begin

    • Field Upgrades. Field Upgradeable Firmware, BIOS, 3DM and Drivers • Data Integrity. ATA Command Readback, SMART Monitor- ing, Dynamic Sector Repair, Rebuild Pacing, Rebuild Schedul- ing, Background Scrubbing, Scheduled Scrubbing, Hot Swap, Hot Spare, Hardware Health Monitoring www.3ware.com Before you Begin...

  • Page 12: Escalade 7000 Family

    Spare, Hardware Health Monitoring Package contents If your package is missing any of the items listed below, contact 3ware before proceeding with installation (disk drives and disk mounting brackets are not included): • Escalade Storage Switch in an ESD-protective bag •...

  • Page 13: Tools Required

    Do not reconnect the power cords until you have replaced the covers. www.3ware.com High voltages may be found inside computer Before you Begin...

  • Page 14: Protecting Equipment And Data

    3ware Escalade Storage Switch User Guide Protecting equipment and data Back up your data! destroys existing files on the member drives. If your drives contain valuable data, back them up and save data elsewhere before changing your array configuration. ESD precautions...
  • Page 15 • The blue end of the interface cable plugs into the board and the black end plugs into the drive. • Interface cables are fragile and must not be crimped or pinched. Ensure that they do not impede the flow of cooling air from fans or heat sinks in the system case.
  • Page 16 3ware Escalade Storage Switch User Guide www.3ware.com...

  • Page 17: Introduction

     StorSwitch architecture for scalable performance The StorSwitch Architecture, found only in 3ware products, accel- erates your storage system’s performance by speeding data into sys- tem memory. Each drive has its own dedicated AccelerATA data IDE port, maximizing drive and system throughput.

  • Page 18: Figure 1. Raid 0 Configuration Example

    Figure 2. RAID 1 Configuration Example TwinStor Technology adds performance to 3ware’s mirrored disk arrays Traditional mirroring techniques do little to improve performance. The adaptive algorithms found in 3ware’s TwinStor technology boost performance by distinguishing between random and sequen- RAID -1 RAID -1 www.3ware.com...

  • Page 19: Figure 3. Raid 10 Configuration Example

    Higher data transfer rates are achieved by lever- aging TwinStor and striping (64K, 128K, 256K, 512K or 1M) the arrays. RAID 10 is available on the four and eight port Escalade Storage Switches. Figure 3. RAID 10 Configuration Example www.3ware.com...

  • Page 20: Figure 4. Raid 5 Configuration Example

    3ware Escalade Storage Switch User Guide RAID 5 arrays optimize performance, fault tolerance, high capacity and storage efficiency The RAID 5 configuration features the data striping of RAID 0 combined with the parity of RAID 4. Using a simple parity (exclu- sive OR) function, RAID 5 can tolerate the loss of one drive.
  • Page 21 Configure and manage your disk arrays The 3ware Disk Array Configuration Utility is a BIOS level tool for creating, deleting, maintaining disk arrays and rebuilding mir- rored arrays. From the 3DM Disk Array Configuration Utility, you can also specify hot spares from available drives to be dynami- cally substituted for a failed drive in a mirrored array.
  • Page 22 Refer to the 3DM Disk Management Utility chapter. To create, delete or verify arrays, you must use the 3ware Disk Array Configuration Utility. To check array configuration or sta-...

  • Page 23: Quick Installation Guide

    * This process does not interfere with the installation of 3DM or the use of the array. www.3ware.com Install Storage Switch Refer to Hardware Installation Create Arrays ALT-3 at Boot Refer to 3ware Disk Array Configuration Utility Install System Driver Refer to Windows Installation Linux Installation RAID Array Background...

  • Page 24: Step 1. Install The Escalade Storage Switch

    Step 2. Create Arrays Verify your boot device precedes the Escalade Storage Switch in the boot sequence, then press Alt-3 to activate the 3ware Disk Array Configuration Utility at boot time. Specify RAID arrays and hot spares.

  • Page 25: Step 4. Raid Array Background Initialization Process

    /dev/hdc /mnt cd /mnt ./install.3dm Answer questions concerning e-mail notification and the port num- ber for WEB monitoring. cd / umount /mnt Note: When specifying multiple e-mail addresses for notification, separate e-mail addresses using a comma. www.3ware.com Quick Installation Guide...
  • Page 26 3ware Escalade Storage Switch User Guide www.3ware.com...

  • Page 27: Hardware Installation

    Before You Begin section completely that describes personal and system precautions. Failing to do so may result in personal injury or damage to your com- puter or the Escalade Storage Switch. Figure 5. 8-Port Escalade 7850 Storage Switch Layout www.3ware.com Before proceeding with hardware installa-...

  • Page 28: To Remove An Existing Escalade Storage Switch

    3ware Escalade Storage Switch User Guide To remove an existing Escalade Storage Switch 1 If the computer is running, shut it down. Turn off power to the computer and disconnect the power cord from the outlet. 2 Open the computer case according to the manufacturer’s instruc- tions.

  • Page 29: Install The Escalade Storage Switch In The Computer

    PCI slot pins when pushed into place. The black end rail opposite the metal bracket may be removed if needed to fit the storage switch inside the chassis. The short 4-port or 8-port Escalade Storage Switch is keyed to ensure proper installation in a full-sized PCI slot. www.3ware.com...

  • Page 30: Connect The Drives To The Interface Cables

    3ware Escalade Storage Switch User Guide 6 Ensure that the contacts will mate with both grooves in the slot. Press down gently on the edge of the storage switch directly above the slot until the it is fully seated. 7 Check that the storage switch’s metal bracket covers the hole in the case and secure the bracket with the screw that was used to secure the filler bracket in step 4.

  • Page 31: Check Motherboard Boot Sequence

    Check motherboard boot sequence Using your computer’s Setup utility, ensure that your boot device precedes the Escalade Storage Switch in the boot sequence. If you have other disks installed on the motherboard, the storage switch precedes them in boot order. www.3ware.com...
  • Page 32 3ware Escalade Storage Switch User Guide www.3ware.com...

  • Page 33: 3Ware Disk Array Configuration Utility

    3ware Disk Array Configuration Utility The 3ware Disk Array Configuration Utility allows you to create disk arrays by combining disks, deleting disks or breaking disk arrays back into their member disks. You can also specify an avail- able drive as a hot spare. If an array becomes degraded, the hot spare will automatically be substituted for the faulted drive.

  • Page 34: 3Dm Configure Page

    3ware Escalade Storage Switch User Guide a later time. If a spare is designated in the BIOS screen, the designa- tion and configuration is in effect from this point on. The spare drive will be displayed as a Hot Spare in the 3DM configuration page.

  • Page 35: Exiting The 3Ware Bios Tool

    Figure 6. 3ware BIOS Tool Press Alt-3 immediately to bring up the 3ware Disk Array Config- uration display. Note: If drives are attached and you do not want to install the 3ware BIOS, press Alt-b to bypass the BIOS installation.

  • Page 36: Determining Your Configuration

    3ware Escalade Storage Switch User Guide To exit the 3ware Disk Array Configuration Utility without saving your changes hit Esc. Determining your configuration Caution: data onto its member disks and overwrites all the files on those disks. Be sure to back up data that requires retention.

  • Page 37: Displaying Advance Details

    Pressing F8 will save your changes and exit the utility. Displaying advance details Selecting Shift-F5 will show the software versions (BIOS, Firm- ware, monitor) and slot # of the 3ware card (see Figure 8). Press Escape to return to the main 3ware Disk Array Configuration screen. www.3ware.com...

  • Page 38: Creating A Disk Array

    3ware Escalade Storage Switch User Guide Figure 8. Disk Array Advance Details Screen Creating a disk array To create an array, first select the drives to be included by navigat- ing the cursor over each drive and pressing Enter (see Figure 9).

  • Page 39: Determining Your Configuration

    Navigate to the Create Array button after selecting all the drives for the array. Hit Enter to bring up the Create Disk Array display (see Figure 10 and Figure 11 for examples). Check that the proper drives are listed. www.3ware.com 3ware Disk Array Configuration Utility 30.0GB 30.0GB 30.0GB 30.0GB...

  • Page 40: Figure 10. Create Disk Array Display, Raid 0 Example

    3ware Escalade Storage Switch User Guide Note: Creating an array will overwrite existing data on its drives. Create a disk array from these drives: Port 0 - QUANTUM FIREBALLP LM30 Port 1 - QUANTUM FIREBALLP LM30 Select RAID Configuration: Array's Write Cache State:...

  • Page 41: Figure 11. Create Disk Array Display, Raid 5 Example

    The parity data is distributed across all drives, rather than being concentrated on www.3ware.com 3ware Disk Array Configuration Utility C r e a t e D i s k A r r a y RAID 5...

  • Page 42: Stripe Size

    3ware Escalade Storage Switch User Guide a single disk, to avoid throughput loss due to corrections for the parity drive. RAID 5 arrays requires a minimum of three drives. Configurations consist of 3, 4, 5, 6, 7 or 8 drives.
  • Page 43 Drives are dynamically profiled, specifically for your brand of drive, after selecting OK to confirm array creation. This is done to customize the stripe size (for RAID configurations offering variable striping) and seek algorithms. www.3ware.com 3ware Disk Array Configuration Utility When running in initializing mode the array...

  • Page 44: Specifying A Hot Spare

    3ware Escalade Storage Switch User Guide Specifying a hot spare The Escalade Storage Switch gives you the option to specify a hot spare from one of your Available Drives. If a hot spare is specified and the mirror degrades, an event notification will be generated.

  • Page 45: Deleting A Disk Array

    Select the OK key to confirm deleting the array or Cancel to reject it. Recall that the array is not actually deleted and no data will be overwritten until you have finished making all your changes and selected the F8 key. www.3ware.com 3ware Disk Array Configuration Utility 120.0GB 30.0GB 30.0GB 30.0GB 30.0GB...

  • Page 46: How To Maintain Or Verify A Disk Array

    3ware Escalade Storage Switch User Guide How to maintain or verify a disk array The Maintain Disk Array (see Figure 14) shows the current disk array configuration that you have selected. The array’s Write Cache State can be changed. Refer to Select write cache proper- ties paragraph in the Creating a disk array section.

  • Page 47: Rebuilding A Mirrored Disk Array

    You can still read and write data from a degraded disk array, but the array will not be fault tolerant until it is rebuilt using the Rebuild feature, described in the 3ware Disk Array Configuration Utility or 3DM Disk Management Utility chapters.

  • Page 48: Figure 16. Degraded Raid 10 Array Drive When Not In Use

    3ware Escalade Storage Switch User Guide 3 w a r e D i s k A r r a y C o n f i g u r a t i o n Available Drives: Disk Arrays: Array Unit 0 - 4 drive 64K RAID 10...

  • Page 49: Rebuilding A Raid 5 Disk Array

    Rebuild feature. (Refer to the 3ware Disk Array Configuration Utility or 3DM Disk Management Utility chapters for more information.) www.3ware.com...
  • Page 50 3ware Escalade Storage Switch User Guide Rebuilding a mirrored or RAID 5 array with no hot spare 1 Reboot the system and enter the Disk Array Configuration Utility. 2 If your mirrored or RAID 5 array has a Not in Use member drive, the drive may still be usable.

  • Page 51: Raid 1 Example

    Create Array Delete Array Alt-F1 Help Previous/Next Restore Initial Values Figure 18. Select Available Drive to Replace Faulted Drive, RAID 1 Example www.3ware.com 3ware Disk Array Configuration Utility 30.0GB 30.0GB 30.0GB DEGRADED 30.0GB Maintain Array Toggle Hot Spare Enter Cancel...

  • Page 52: Figure 19. Rebuild Array Status Display, Raid 1 Example

    3ware Escalade Storage Switch User Guide 7 Navigate to the Rebuild Array button and press Enter (see Figure 19). A status screen will be displayed with your requested array and member drives. 3 w a r e D i s k A r r a y C o n f i g u r a t i o n...

  • Page 53: Figure 20. Rebuild Confirmation Display

    Rebuild will automatically be launched as a background process and an event notification will notify the user when the rebuild process is complete. www.3ware.com 3ware Disk Array Configuration Utility LM30 Cancel Done...
  • Page 54 3ware Escalade Storage Switch User Guide Auto rebuild on power failure During driver startup 3ware’s auto rebuild feature sets a flag indi- cating that the driver loaded. Upon an orderly shutdown the flag is rewritten, indicating a clean shutdown. During the next system power cycle the firmware queries the flag.

  • Page 55: Windows Installation

    Windows 98/ME Installation ....page 60 Windows 2000 or XP Installation ... . . page 76 www.3ware.com Windows Installation...

  • Page 56: Windows Nt®4.0 Installation

    3ware Escalade Storage Switch User Guide Windows NT Installation The Escalade Storage Switch may be configured to be your sys- tem’s boot device. Or, you can use another device such as a disk attached to the motherboard as your boot device. Use your system’s Setup utility to set the boot order according to how you install your operating system.

  • Page 57: Adding Drives To An Existing Storage Switch

    Adding drives to an existing storage switch To add new drives to an existing disk array, refer to the 3ware Hardware Installation and 3ware Disk Array Configuration Utility chapters. Boot the machine 1 Log in as system administrator. 2 Partition and format any new disk array or independent disk using Disk Administrator in the remaining steps: a Choose Programs from the Start menu.

  • Page 58: Installing The Storage Switch And Windows Nt 4.0

    • Windows NT 4.0 installation CD-ROM and diskettes • 3ware CD-ROM • 3ware Windows driver installation diskette Create disk arrays Refer to the 3ware Hardware Installation and 3ware Disk Array Configuration Utility chapters. Has your boot drive been partitioned? Microsoft Windows NT 4.0 Setup occasionally has problems installing on drives that have not been partitioned.

  • Page 59: Continue With Windows Nt 4.0 Installation

    2 The partitions list should contain an entry for your Escalade Storage Switch that resembles the following: 4111 MB Disk 0 at Id 0 on bus 0 on 3waregsm. If it does not include a 3ware entry, check your hardware and restart the software installation pro- cess.

  • Page 60: Follow Display Instructions To Complete Windows Nt 4.0

    3ware Escalade Storage Switch User Guide 3 Create a partition in the unpartitioned space of device 0 for installing Windows NT 4.0. Keep in mind that the space avail- able in a disk array is often larger than is allowed in a single par- tition.

  • Page 61: Raid Array Initialization

    This process may take several hours, but it does not interfere with the installation of 3DM or the use of the array. Install the 3DM disk management utility Refer to the 3DM Disk Management Utility chapter. www.3ware.com...

  • Page 62: Installing The Storage Switch On Systems That Boot From A Different Device

    • 3ware Windows driver installation diskette • 3ware CD-ROM Create disk arrays Refer to the 3ware Hardware Installation and 3ware Disk Array Configuration Utility chapters. Install the 3ware driver 1 Log in as system administrator when the system finishes boot- ing.

  • Page 63: Raid Array Initialization

    This process may take several hours, but it does not interfere with the installation of 3DM or the use of the array. Install the 3DM disk management utility Refer to the 3DM Disk Management Utility chapter. www.3ware.com...

  • Page 64: Replacing An Existing Storage Switch

    2 Backup the appropriate 3DM alarm log: Windows: 3waenlog.dat Linux: /var/log/3w-aenlog.txt See “Update the 3ware driver” on page 69 if you are using Win- dows 98/ME and “Updating the 3ware driver” on page 85 if you are using Windows 2000/XP.

  • Page 65: Install/Update The 3Ware Driver

    Figure 23. Remove Current Driver Install/Update the 3ware driver 1 Click on the Add… button (see Figure 23). The Install Driver dialog appears (see Figure 24). www.3ware.com Windows NT®4.0 Installation...

  • Page 66: Figure 24. Install Driver

    3ware Escalade Storage Switch User Guide Figure 24. Install Driver 2 Click on the Have Disk… button. The Install from Disk (Figure 25) dialog appears. Insert the 3ware driver installation diskette. DO NOT use the special diskette labeled specifically for Windows NT driver installation.

  • Page 67: Figure 25. Install From Disk

    Switch) listed in the dialog box to highlight it, then click on OK. Be sure to select the correct one, otherwise the driver update will not be successful. A progress bar appears briefly, followed by a System Settings Change dialog. 5 Shutdown your system. www.3ware.com Windows NT®4.0 Installation...

  • Page 68: Remove The Existing Escalade Storage Switch And Install The New Escalade Storage Switch

    3ware Escalade Storage Switch User Guide Figure 26. Install Driver Remove the existing Escalade Storage Switch and install the new Escalade Storage Switch Refer to the Hardware Installation chapter. Reboot the machine 1 Remove the driver diskette from your PC, then restart your sys- tem.

  • Page 69: Raid Array Initialization

    This process may take several hours, but it does not interfere with the installation of 3DM or the use of the array. Install the 3DM disk management utility Refer to the 3DM Disk Management Utility chapter. www.3ware.com Windows NT®4.0 Installation...

  • Page 70: Windows 98/Me Installation

    3ware Escalade Storage Switch User Guide Windows Installation Note: The procedures provided below apply to Windows 98 and Windows Millennium Edition (Windows ME) installations. As a Plug and Play device the Escalade Storage Switch may be con- figured to be your system’s boot device. Or you can use another device as the boot device, such as a disk attached to the mother- board.
  • Page 71 Replacing an existing storage switch with a new version of the switch (page 69). Windows 98 driver requires Microsoft Windows Note: 98 Second Edition. www.3ware.com Windows® 98/ME Installation...

  • Page 72: Adding A Drive To An Existing Storage Switch

    3ware Escalade Storage Switch User Guide Adding a drive to an existing storage switch To add the new drive to an existing disk array, refer to the 3ware Hardware Installation and 3ware Disk Array Configuration Utility chapters. Partition and format new drive 1 Run fdisk by selecting Run...

  • Page 73: Installing The Storage Switch While Installing Windows 98/Me

    • 3ware Windows driver installation diskette • 3ware CD-ROM Create disk arrays Refer to the 3ware Hardware Installation and 3ware Disk Array Configuration Utility chapters. Boot the system from the Windows 98/ME diskette 1 Insert Windows 98/ME boot disk into the floppy drive.

  • Page 74: Restart The Machine And Format The Boot Device

    Windows 98 or ME installation. 3 After ScanDisk finishes, type X for exit. 4 Follow the display instructions. Note that the machine restarts several times in the process. 5 Install the 3ware driver. Refer to the Install 3ware driver section. www.3ware.com...

  • Page 75: Partition And Format Other Devices

    This process may take several hours, but it does not interfere with the installation of 3DM or the use of the array. Install the 3DM Disk Management Utility. Refer to the 3DM Disk Management Utility chapter. www.3ware.com Windows® 98/ME Installation...

  • Page 76: Installing The Storage Switch On Systems That Boot From A Different Device

    Escalade Storage Switch and automatically bring up the Add New Hardware Wizard, which will guide you in installing the new 3ware driver (see Figure 27). When the Add New Hardware Wiz- ard screen appears continue to the Install/Update 3ware driver sec- tion.

  • Page 77: Partition And Format Units On Storage Switch

    My Computer win- dow, then select Format... from the popup menu. 3 After formatting, reboot the system again to avoid running an incompatible DOS mode and low performance. www.3ware.com Windows® 98/ME Installation...

  • Page 78: Raid Array Initialization

    3ware Escalade Storage Switch User Guide RAID array initialization The completion of the system driver installation will start the RAID array initialization process. This process may take several hours, but it does not interfere with the installation of 3DM or the use of the array.

  • Page 79: Replacing An Existing Storage Switch

    • 3ware Windows driver installation diskette • 3ware CD-ROM Update the 3ware driver 1 Backup any critical data prior to upgrading the 3ware driver. See “Update the 3ware driver” on page 54. 2 Log in to your system. 3 Go to the Start menu, click on Settings and open the Control Panel window.

  • Page 80: Figure 28. 3Ware Storage Switch Properties Display

    3ware Escalade Storage Switch User Guide 8 Click on the Driver tab (see Figure 28). Figure 28. 3ware Storage Switch Properties Display 9 Click on the Update Driver… button and press Next on the Update Device Driver Wizard. www.3ware.com...

  • Page 81: Install/Update The 3Ware Driver

    Install/Update the 3ware driver 1 When you see the window in Figure 29 you MUST select “Dis- play a list of all the drivers in a specific location, so that you can select the driver you want.” Figure 29. Install Hardware Device Drivers 2 The Select a Device Driver dialog appears (see Figure 30).

  • Page 82: Figure 30. Select A Device Driver Display

    Figure 30. Select a Device Driver Display 3 The Install from Disk (Figure 31) dialog appears. Insert the 3ware driver installation diskette and type the correct path name in Copy manufacturer’s files from: near the bottom of the box. The correct path name will be either the A:\win98 directory or the root directory.

  • Page 83: Figure 31. Install From Disk

    Windows® 98/ME Installation Figure 31. Install from Disk 4 The Update Driver dialog box appears (see Figure 32). Click on the correct storage switch listed in the dialog box to select it, then click on Next. Figure 32. Update driver www.3ware.com...

  • Page 84: Figure 33. Final Driver Installation Screen

    3ware Escalade Storage Switch User Guide 5 The final update driver screen should appear (Figure 33), fol- lowed by a progress bar which appears briefly, then by a System Settings Change dialog. Figure 33. Final driver installation screen 6 Shutdown your system and log back in at the administrator level, if your system is connected to a network.

  • Page 85: Remove The Existing Escalade Storage Switch And Install The New Escalade Storage Switch

    3 To format, restart the system again and log in. Select the device with the right mouse button in the My Computer window and select Format... from the popup menu. 4 After formatting, reboot the system again to avoid running an incompatible DOS mode and low performance. www.3ware.com Windows® 98/ME Installation...

  • Page 86: Windows 2000 Or Windows Xp Installation

    3ware Escalade Storage Switch User Guide ® Windows 2000 or Windows XP Installation As a Plug and Play device, the Escalade Storage Switch may be configured to be your system’s boot device. Or, you can use another device as your boot device, such as a disk attached to the mother- board.
  • Page 87 Windows® 2000 or Windows XP Installation 3ware supports released versions of Windows Note: 2000 and Windows XP only. We recommend that the user upgrade to the latest service packs available for Windows 2000 and Windows XP. The driver or the oper- ating system cannot be installed unless you have admin- istrator privileges for your system.

  • Page 88: Installing A Drive To An Existing Storage Switch

    3ware Escalade Storage Switch User Guide Installing a drive to an existing storage switch To add the new drive to an existing disk array, refer to the 3ware Hardware Installation and 3ware Disk Array Configuration Utility chapters. Boot the machine...

  • Page 89: Installing The Storage Switch While Installing Windows 2000 Or

    S to specify that you have an additional disk storage switch. 3 Insert the 3ware driver diskette and press Enter. 4 A box with 3ware Storage Switch is displayed. Press Enter to select it. 5 Press S if you have additional devices to add. Otherwise, press Enter.

  • Page 90: Reboot The Machine

    3ware Escalade Storage Switch User Guide Reboot the machine When you reboot the system, log in as system administrator. You should see a brief splash screen (see Figure 36), followed immedi- ately by an “Installation Complete” notification (see Figure 37).

  • Page 91: Raid Array Initialization

    This process may take several hours, but it does not interfere with the installation of 3DM or the use of the array. Install the 3DM disk management utility Refer to the 3DM Disk Management Utility chapter. www.3ware.com Windows® 2000 or Windows XP Installation...

  • Page 92: Installing The Storage Switch On Systems That Boot From A Different Device

    • 3ware Windows driver installation diskette • 3ware CD-ROM Create disk arrays Refer to the 3ware Hardware Installation and 3ware Disk Array Configuration Utility chapters. Install the 3ware driver As a Plug and Play device, Windows 2000 or XP recognizes the...

  • Page 93: Reboot The Machine

    The system may not boot if you don’t remove the diskette. 2 Partition and format the new arrays or disks using Disk Admin- istrator: a Choose Administrative Tools from the Start menu. b Choose Computer Management from the Administrative Tools menu. www.3ware.com Windows® 2000 or Windows XP Installation...

  • Page 94: Raid Array Initialization

    3ware Escalade Storage Switch User Guide c Select Storage. d Select Disk Management. 5 Follow the steps the appear on-screen to write a signature to the drive. 6 Right click on the drive and select Create Volume. 7 Follow the steps the appear on-screen to create a volume and to assign a drive letter.

  • Page 95: Replacing An Existing Storage Switch

    • 3ware Windows driver installation diskette • 3ware CD-ROM Updating the 3ware driver 1 Backup any critical data prior to updating the 3ware driver. See “Update the 3ware driver” on page 54. 2 Log in to your system as system administrator.

  • Page 96: Figure 39. 3Ware Storage Switch Properties Display

    3ware Escalade Storage Switch User Guide 7 Locate and double-click on 3ware Storage Switch. The 3ware Storage Switch Properties pop-up menu appears. 8 Click on the Driver tab (see Figure 39). Figure 39. 3ware Storage Switch Properties Display 9 Click on the Update Driver… button.

  • Page 97: Figure 40. Upgrade Driver Welcome Screen

    Windows® 2000 or Windows XP Installation Figure 40. Upgrade driver welcome screen www.3ware.com...

  • Page 98: Installing/Updating The 3Ware Driver

    3ware Escalade Storage Switch User Guide Installing/Updating the 3ware driver 1 Once you reach the Update Device Driver screen display shown in Figure 41, ensure that you select “Display a list of known drivers for this device, so that I can choose a specific driver.”...

  • Page 99: Figure 42. Select A Device Driver

    Windows® 2000 or Windows XP Installation 2 The Select a Device Driver dialog appears (see Figure 42). Click on the Have Disk… button. Figure 42. Select a Device Driver www.3ware.com...

  • Page 100: Figure 43. Install From Disk

    3ware Escalade Storage Switch User Guide 3 The Install from Disk (Figure 43) dialog appears. Insert the 3ware driver installation diskette and type the correct path name in Copy manufacturer’s files from: near the bottom of the box. The correct path name is A:\win2k.

  • Page 101: Figure 44. Select A Device Driver

    Switch) listed in the dialog box to highlight it. Then click on Next. Be sure to select the correct driver name, otherwise the driver update will not be successful. The Start Device Driver Installation screen appears (see Figure 45). Figure 44. Select a Device Driver www.3ware.com...

  • Page 102: Figure 45. Start Device Driver Installation

    3ware Escalade Storage Switch User Guide Figure 45. Start Device Driver Installation www.3ware.com...

  • Page 103: Figure 46. Digital Signature Not Found

    5 Depending on the driver diskette that was packaged with your storage switch the Digital Signature Not Found screen may appear (see Figure 46). If this screen appears, click on Yes to continue and follow the instructions to complete the driver installation. Figure 46. Digital Signature Not Found www.3ware.com...

  • Page 104: Remove The Existing Escalade Storage Switch And Install The New Escalade Storage Switch

    3ware Escalade Storage Switch User Guide 6 The final update driver screen should appear (Figure 47), fol- lowed by a progress bar which appears briefly, then by a System Settings Change dialog. Figure 47. Final driver installation screen Remove the existing Escalade Storage Switch and install the new Escalade Storage Switch Refer to the Hardware Installation chapter.

  • Page 105: Raid Array Initialization

    This process may take several hours, but it does not interfere with the installation of 3DM or the use of the array. Install the 3DM disk management utility Refer to the 3DM Disk Management Utility chapter. www.3ware.com Windows® 2000 or Windows XP Installation...
  • Page 106 3ware Escalade Storage Switch User Guide www.3ware.com...

  • Page 107: Linux Installation

    Check your Linux driver version number by typ- ing the following command: cat /proc/scsi/3w-xxxx/0 Check 3ware’s web site (www.3ware.com) for the Note: latest release notes and for instructions on how to upgrade your driver and firmware to the latest release.

  • Page 108: Red Hat® Linux Installation

    If you have a new drive configuration without an operating system and want to install Linux on a drive managed by 3ware’s Storage Switch, follow the instructions in: Installing the storage switch while installing Red Hat Linux (page 99).

  • Page 109: Installing The Storage Switch While Installing Red Hat Linux

    Red Hat 6.2 is limited to 112 GB. Use fdisk if more stor- age capacity is required. Create disk arrays Refer to the 3ware Hardware Installation and 3ware Disk Array Configuration Utility chapters. Boot with the Red Hat CD-ROM or diskette...

  • Page 110: Install The Driver

    Done. For Red Hat version 7.2: Due to a Red Hat 7.2 installer bug, an older version of the 3ware driver loads instead of the latest one from the driver disk. Complete the installation, and then update the driver to get the installation correct.

  • Page 111: Complete The Normal Red Hat Installation

    This process may take several hours, but it does not interfere with the installation of 3DM or the use of the array. Install and run 3DM disk management utility Refer to the 3DM Disk Management Utility chapter. www.3ware.com...

  • Page 112: Installing The Storage Switch On Systems That Boot From A Different Device

    Installing the storage switch on systems that boot from a different device Materials required: • 3ware driver installation for Red Hat Linux diskette (1). • 3ware CD-ROM containing the 3DM disk management utility. The use of the Disk Druid partitioning utility with Note: Red Hat 6.2 is limited to 112 GB.
  • Page 113 During reboot, the new storage switch should be recognized. Afterwards, the Hardware Discover utility should pop up. 6 Press return to enter the Hardware Discover utility. 7 Select the Configure Device option. The system boot completes and drives are now available. www.3ware.com Linux Installation...
  • Page 114 3ware Escalade Storage Switch User Guide Case 2: Your system runs an SMP system (multi-processor). 1 Type the following lines: mount –t msdos /dev/fd0 /mnt/floppy 2 For Red Hat 2.2 kernels, type: cp /mnt/***/3w-xxxx.smp /lib/modules/ ***kernel string***/scsi/3w-xxxx.o 3 For Red Hat 2.4 kernels, type: cp /mnt/***/3w-xxxx.smp /lib/modules/...
  • Page 115 To build Enterprise module, type: make ent -f makefile.rh The file created is 3w-xxxx.ent 6 Copy the module as follows: For 2.2 kernels: Copy module to /lib/modules/***kernel string***/ scsi/32-xxxx.o For 2.4 kernels: Copy module to /lib/modules/***kernel string***/ drivers/scsi/3w-xxxx.o www.3ware.com Linux Installation...

  • Page 116: Raid Array Initialization

    3ware Escalade Storage Switch User Guide RAID array initialization The completion of the system driver installation will start the RAID array initialization process. This process may take several hours, but it does not interfere with the installation of 3DM or the use of the array.

  • Page 117: Suse® Linux Installation

    If you have a new drive configuration without an operating system and want to install Linux on a drive managed by 3ware’s Storage Switch, follow the instructions in either: Installing the storage switch while installing SuSE Linux 7.2 or 7.3 with YaST1 (page 108).

  • Page 118: Installing The Storage Switch While Installing Suse Linux With

    3ware Escalade Storage Switch User Guide Installing the storage switch while installing SuSE Linux with YaST1 Materials required • 3ware 3DM CD-ROM, 3ware driver installation disk for SuSE Linux (1) • 3ware driver installation disk. • SuSE Linux Installation CD-ROM/DVD and boot disk...

  • Page 119: Install The Driver Via A Command Shell

    3 When the Type of Installation display appears, do not select anything yet. 4 Insert the 3ware driver installation diskette, then press Ctl-Alt- Install the driver via a command shell *** refers to the SuSE Linux version you are Note: installing (i.e.

  • Page 120: Set Up The System So Driver Will Load On Boot

    8 Proceed to the following section, “Set up the system so driver will load on boot”. Set up the system so driver will load on boot 1 Insert the 3ware driver installation diskette for SuSE and type in the following: / # mkdir /mnt2...

  • Page 121: Raid Array Initialization

    This process may take several hours, but it does not interfere with the installation of 3DM or the use of the array. Install and run 3DM disk management utility Refer to the 3DM Disk Management Utility chapter. www.3ware.com...

  • Page 122: Installing The Storage Switch On Systems That Boot From A Different Device

    Materials required: • 3ware CD-ROM which contains the 3DM utility. • 3ware driver installation diskettes (2) for SuSE Linux. Create disk arrays Refer to the 3ware Hardware Installation and 3ware Disk Array Configuration Utility chapters. Install the 3ware driver Note: ***kernel string*** refers to the kernel version (i.e.
  • Page 123 /sbin/insmod /lib/modules/***kernel string***/ scsi/3w-xxxx.o 2 Mount the floppy drive and copy the driver into a working direc- tory. mount –t msdos /dev/fd0 /floppy For SuSE Linux with a 2.2 kernel: cp /mnt/***/3w-xxxx.smp /lib/modules/***kernel string***/scsi/3w-xxxx.o /sbin/insmod /lib/modules/***kernel string***/scsi/3w-xxxx.o umount /floppy www.3ware.com Linux Installation...

  • Page 124: Raid Array Initialization

    3ware Escalade Storage Switch User Guide For SuSE Linux with a 2.4 kernel: cp /mnt/***/3w-xxxx.o /lib/modules/ ***kernel string***/kernel/drivers/scsi/ /sbin/insmod /lib/modules/***kernel string***/ kernel/drivers/scsi/3w-xxxx.o umount /floppy Compiling the Driver ( If you wish to compile the driver yourself (for a different kernel version that you are running), then perform the following steps.

  • Page 125: Install And Run 3Dm Disk Management Utility

    Linux Installation Install and run 3DM disk management utility Refer to the 3DM Disk Management Utility chapter. www.3ware.com...
  • Page 126 3ware Escalade Storage Switch User Guide www.3ware.com...

  • Page 127: 3Dm Disk Management Utility

    Password Setup ..... page 131 Selecting I/O and Rebuild Speed ..page 134 Mirrored Array Maintenance ..page 135 www.3ware.com...

  • Page 128: Windows Installation

    3ware Escalade Storage Switch User Guide Windows Installation Installing 3DM for Windows NT, Windows 98/ ME, Windows 2000, Windows XP 1 Insert the 3DM installation media into the CD-ROM. 2 Run the 3DMsetup.exe program found on the installation disk. You may do this using Windows Explorer by double-clicking on the Setup file found on the installation disk or by executing run a:\setup from the Run...

  • Page 129: Figure 48. 3Dm Remote Monitoring Configuration Display

    3DM e-mail status messages. You may enter multiple e-mail addresses, separating each entry with a comma (,). If you do not know your server name, ask your system administrator or check the e-mail preferences or setup options on your e-mail client. www.3ware.com...

  • Page 130: Figure 49. 3Dm E-Mail Notification Preferences

    3ware Escalade Storage Switch User Guide Figure 49. 3DM E-mail Notification Preferences 6 Continue with the installation as prompted. 3DM gives you the option of starting the application and opening the browser win- dow when you complete the installation (recommended). You can run 3DM later by selecting 3DM from the Start menu.

  • Page 131: Linux Installation

    Note: For SuSE Linux, almost all OS packages are required to be installed for 3DM e-mail notification to function. 1 Insert the 3ware software installation CD-ROM for Linux into the CD-ROM drive. 2 Mount the CD-ROM disk: mount /dev/cdrom Note:...
  • Page 132 3ware Escalade Storage Switch User Guide For Red Hat Linux: cd /mnt/cdrom ./install.3dm For SuSE Linux: cd /media/cdrom ./install.3dm You will be prompted with the a series of questions to complete the installation. 4 The first question asks if RPM was used to install the Escalade driver and/or 3DM.

  • Page 133: Starting 3Dm

    For Red Hat Linux: /etc/rc.d/init.d/3dm start For SuSE Linux: /etc/rc.d/3dm start Uninstalling 3DM To uninstall 3DM for Linux, follow these steps: 1 Insert the 3ware software installation CD-ROM for Linux into the CD-ROM drive. 2 Mount the CD-ROM disk: mount /dev/cdrom www.3ware.com...
  • Page 134 3ware Escalade Storage Switch User Guide Note: For older Red Hat systems, type: mount -f iso9660/dev/cdrom/mnt/cdrom For older SuSE systems, type: mount -f iso9660/dev/cdrom/cdrom 3 Change the directory and run the uninstall script: cd /mnt/cdrom or /cdrom ./install.3dm --u 4 Eject the CD-ROM disk when finished:...

  • Page 135: Checking Array Status

    Event notification will only occur while 3DM is running. Therefore, 3ware recommends that 3DM be left running as background utility on the storage switch’s machine. Event notification’s e-mail feature can send an e-mail to a specified recipient when there is a problem with the array.
  • Page 136 3ware Escalade Storage Switch User Guide Note: For security reasons, Netscape does not allow connections to certain ports including port-1080. To override this on a per-port basis, the Netscape release notes recommend to add a comma-separated list of ports to default/all.js (in your Netscape installation directory).

  • Page 137: Figure 50. 3Dm Home Display

    Checking Array Status Figure 50. 3DM Home Display www.3ware.com...

  • Page 138: Figure 51. 3Dm Details Display

    The Details display (see Figure 51) gives storage switch version and status information in text format, which is helpful when con- tacting 3ware Customer Support with questions or for troubleshoot- ing. Its text format allows you to select the text in the window with your mouse and use the system clipboard to cut and paste it into e- mail or documentation.

  • Page 139: Figure 52. 3Dm Monitor Display

    Checking Array Status Before sending an e-mail or calling 3ware Customer Service, it is a good idea to take a snapshot of the Details display so that you can respond to questions about your system configuration to the Cus- tomer Support representative.

  • Page 140: Figure 53. 3Dm Alarm Display

    The Download Error Log button allows you to save the alarm messages and SMART data to disk. If necessary, the saved file can be shipped to 3ware Customer Support for troubleshooting assis- tance. A button is also provided to erase the logged data.

  • Page 141: Password Setup

    3DM’s email notification, password, rebuild rate and cache set- tings. Figure 54. 3DM Settings Display Password Setup With password protection, using 3DM will require entering the password into the login display shown in Figure 55. Passwords are case sensitive. The password setup procedure is as follows: www.3ware.com...
  • Page 142 3ware Escalade Storage Switch User Guide Note: Do not select the Enable box in the 3DM Set- tings display before performing these steps. 1 Enter the current password in the current password box of the 3DM Settings display (see Figure 54).

  • Page 143: Enable/Disable Password Protection

    131, then select the Enabled option in the Password Setup portion of the 3DM Settings display (see Figure 54). To disable the utility at any time, simply return to the Settings window and select the Disabled option. www.3ware.com...

  • Page 144: Selecting Rebuild Rate

    3ware Escalade Storage Switch User Guide Selecting Rebuild Rate The 3DM Settings display allows you to choose between a faster I/ O rate or a faster Rebuild rate. Once the rate is selected, this func- tion is only active during Rebuilds. Click on the desired rate in the Rebuild Rate portion of the Settings display (see Figure 54).

  • Page 145: Mirrored Array Maintenance

    You must be con- nected to the same network as 3DM. The default URL is http:// localhost:1080/ or 127.0.0.1: 1080. Navigate to the Configure dis- play. The display shows all drives attached to each 3ware controller. www.3ware.com...

  • Page 146: Figure 56. 3Dm Configure Display

    3ware Escalade Storage Switch User Guide Figure 56. 3DM Configure Display www.3ware.com...

  • Page 147: Specifying A Hot Spare

    Hot spares should be selected after mirror creation. Refer to Creating a disk array in the 3ware Disk Array Configuration Utility chapter. To specify a hot spare after the system is booted, physically add the spare drive and click on the check box next to the available port;...

  • Page 148: Selecting Force Continue

    When finished, be sure to click on the Save Schedule button to confirm the entries. The Help display (see Figure 57) provides direct links to 3ware’s website and online help documents. www.3ware.com...

  • Page 149: Figure 57. 3Dm Help Display

    Mirrored Array Maintenance Figure 57. 3DM Help Display www.3ware.com...
  • Page 150 3ware Escalade Storage Switch User Guide www.3ware.com...

  • Page 151: Troubleshooting: Problems And Solutions

    Troubleshooting: Problems and Solutions Note: For more troubleshooting tips and frequently asked questions, refer to 3ware’s support web page at http://www.3ware.com/support. Hardware Installation Q1: The rail on the storage switch doesn't fit in the case. Use a screwdriver to remove the black end rail. It aligns and secures the storage switch in the computer chassis but is not critical for operation.

  • Page 152: Software Installation

    Reconnect to their power source and reboot. Q7: I am using a Dell Dimension system that locks-up when booting after a 3ware card is installed. What is going on? This symptom is caused by a Dell BIOS bug. Basically, this bug sees the system boot drive as two primary master drives.
  • Page 153 The driver has not been installed. See “Installing the storage switch on systems that boot from a different device” on page 52. Q10: An array does not appear in the 3ware BIOS scrolling messages and shows up as incomplete in the Disk Array Config- uration Utility’s main display similar to the following:...
  • Page 154 Escalade Storage Switch with Windows NT 4.0. If you are install- ing Windows NT 4.0 with the storage switch using the Windows NT 4.0 Setup diskettes, you must use a particular 3ware installation diskette, which has the 3ware driver and an install.exe program.

  • Page 155: Screen Display Messages

    There is most likely a compatibility problem between the mother- board system BIOS and the 3ware BIOS. Check the 3ware website to see if your motherboard is compatible with the 3ware BIOS, and check with your motherboard manufacturer for potential BIOS updates.

  • Page 156: Figure 58. Installation Or Removal Dialog Box

    3ware Escalade Storage Switch User Guide Figure 58. Installation or Removal Dialog Box Figure 59. A Warning for All Software Removal Requests Figure 60. Confirmation of Successful Software Removal www.3ware.com...

  • Page 157: Figure 61. Administrator Privileges Required Warning

    Troubleshooting Figure 61. Administrator Privileges Required Warning Figure 62. Firmware Upgrade Requirement Warning Figure 63. System Reboot Request www.3ware.com...

  • Page 158: Aen Messages

    3ware Escalade Storage Switch User Guide AEN Messages The AEN messages issued by the storage switch when an error is detected are summarized in the table below. Descriptions of each are provided at the end of the table. Table 1: AEN Error Messages...
  • Page 159 Soft resets are normal at driver load and unload time. If the storage switch fails to respond to the device driver within a reasonable amount of time, the device driver may issue a soft reset to the stor- age switch and retry the command packet. www.3ware.com Message Troubleshooting Value...

  • Page 160: Aen_Degraded_Unit

    3ware Escalade Storage Switch User Guide AEN 002h AEN_DEGRADED_UNIT An error has been encountered and the array is operating in degraded (non-redundant) mode.The user should replace the bad drive as soon as possible and initiate a rebuild. AEN 003h AEN_CONTROLLER_ERROR The storage switch has encountered an internal error.

  • Page 161: Aen_Init_Done

    If the storage switch detects this condition, it notifies the user, prior to entering the recovery phase, by displaying this AEN. www.3ware.com...
  • Page 162 3ware Escalade Storage Switch User Guide Possible causes of APORT time-outs include a bad or intermittent disk drive, power cable or ATA interface cable. AEN 00Ah AEN_DRIVE_ERROR As part of the recovery mechanism of the storage switch, various drive failures can be detected and if possible corrected. One such drive failure is when the drive indicates back to the storage switch that it was unable to complete a command.
  • Page 163 This may be an indication of a drive that is beginning to fail. The user may wish to replace the drive, especially if the number of sector repair errors exceeds 3 per month. www.3ware.com...
  • Page 164 3ware Escalade Storage Switch User Guide AEN 024h AEN_SBUF_FAIL The storage switch, as part of its data integrity features, performs diagnostics on its internal RAM devices. Once a day, a non-destruc- tive test is performed on the cache memory. Failure of the test indi- cates a failure of a hardware component on the storage switch.
  • Page 165 DCB area to ensure consistency. If an error occurs, please contact 3ware technical support. The drive’s DCB has been corrupted. AEN 028h AEN_DCB_BAD_VERSION During the evolution of the Escalade product line, the format of the DCB has been changed to accommodate new features.
  • Page 166 Knowing if the error occurred on the source or the destination of the rebuild is useful for troubleshooting. AEN 0FFh AEN_QUEUE_FULL This is an internal error. Please 3ware contact technical support. www.3ware.com...

  • Page 167: Appendix A Compliance And Conformity Statements

    Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. To maintain compliance with FCC radio frequency emission limits, use shielded cables and connectors between all parts of the computer system. www.3ware.com Appendix...

  • Page 168: Microsoft Windows Hardware Quality Lab (Whql)

    3ware Escalade Storage Switch User Guide Microsoft Windows Hardware Quality Lab (WHQL) 3ware, Inc. is committed to Microsoft Windows Hardware Quality Labs (WHQL) certification for all its products. However, a product’s software drivers are typi- cally submitted for certification at nearly the same time as their release to market.

  • Page 169: Appendix B Warranty, Technical Support And Service

    (36) months from the date of original purchase. 3ware, at no charge and at its option, will repair or replace any part of this product which proves defective by reason of improper workmanship or materials.

  • Page 170: State Law Provisions

    Obtaining Warranty Protection To obtain warranty service during the warranty period call 3ware toll free at (877)- 883-9273 or (650) 327-8600 direct as soon as you have identified a problem with your Escalade Storage Switch unit.

  • Page 171: Sales And Ordering Information

    Appendix For specific answers to questions or to give feedback about the product, visit our Web site at www.3ware.com/support and use our convenient e-mail form. 3ware also offers toll-free (877) 883-9273 and (650) 327-8600 direct phone support dur- ing normal business hours.
  • Page 172 3ware Escalade Storage Switch User Guide www.3ware.com...
  • Page 173 Index Numerics 3DM Disk Management Utility 3DM for Windows 3ware BIOS Accelerated Graphics Port (AGP) Array Configuration Utility Array status ATA cables ATA/100 18, 20 ATA/66 Auto rebuild 43, 44 Auto rebuild of a mirrored array Background Media Scan BIOS...
  • Page 174 3ware Escalade Storage Switch User Guide Force Continue on Rebuild Hardware Installation hot spare 23, 34, 137 Hot swap JBOD JBOD (Just a Bunch of Disks) Linux Maintaining a disk array Modifying a disk array motherboard boot sequence Operating systems...

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