HP 316095-B21 - StorageWorks Edge Switch 2/24 User Manual page 210

Table 26 Address problems and resolutions (continued)
Problem
The application cannot
currently manage LUNs on this
device.
Communication with the
storage management
application failed.
210 Troubleshooting
Resolution
Verify the following conditions have been met:
• Check the discovery setup.
• Verify that discovery is not still in progress.
• Verify that the management application is installed
in the appropriate path. If ESSCLI or NaviCLI is not
available, events will be generated indicating that
HAFM is not available.
• Verify that the device you've selected is a supported
device configuration
• Verify that the device is online.
• Verify that the management server is running. For
ESS systems, the web server should be running on
the ESS and be accessible from the machine
running the server. To test this, from the machine
running the server, open an web browser. In the
address bar, type
http://ipaddress_of_ESS_machine.
When the StorWatch application starts, open a
command prompt and type esscli -u userid -p
passwd -s ipaddress list server, using the user ID
and password you entered in the Discover Setup
dialog box for the ESS and the IP address of the
ESS. Verify that the command returns meaningful
data.
On Symmetrix systems:
• Verify that the SYMAPI server is running and can be
contacted from the system running the HAFM server.
• Verify that the SYMAPI is licensed for LUN
Management.
Verify the following conditions have been met:
• Verify that the device is online.
• Verify that the management server is running. For
ESS, the web server should be running on the ESS
and be accessible from the machine running the
server. To test this, from the machine running the
server, open an web browser. In the address bar,
type http://ipaddress_of_ESS_machine. When the
StorWatch application starts, open a command
prompt and type esscli -u userid -p
passwd -s ipaddress list server, using
the user ID and password you entered in the
Discover Setup dialog box for the ESS and the IP
address of the ESS. Verify that the command returns
meaningful data.