Managing Sent E-Mail; Working With Sent Items; Retracting Sent E-Mail; Resending E-Mail - Novell GROUPWISE 8 - WEBACCESS CLIENT Manual

3.2 Managing Sent E-mail

Section 3.2.1, "Working with Sent Items," on page 41
Section 3.2.2, "Retracting Sent E-Mail," on page 41
Section 3.2.3, "Resending E-Mail," on page 41
Section 3.2.4, "Checking the Status of Sent E-Mail," on page 42
Section 3.2.5, "Confirming Delivery of E-Mail You Send," on page 43
Section 3.2.6, "Displaying Sent Items," on page 44

3.2.1 Working with Sent Items

You might want to display items you previously sent. For example, you can read a sent item, resend
it with or without corrections, and in some cases, retract it (if it has not already been opened by the
recipient).
1 Click the Sent Items folder in the Folder List.
All sent items reside in this folder unless they are moved to a folder other than the Mailbox or
Calendar. If a sent item is moved to another folder, it no longer displays in the Sent Items folder. To
display sent items that have been moved to other folders, open those folders.

3.2.2 Retracting Sent E-Mail

Use Delete from All Mailboxes to retract a sent item from the recipient's Mailbox. You can retract a
mail or phone message from those recipients who haven't yet opened the item. You can retract an
appointment, reminder note, or task at any time.
1 Click the Sent Items folder on the Nav Bar.
2 Select the item you want to retract, then click Delete From All Mailboxes.
3 Click OK.
To see which recipients have opened your message, right-click the item, then click Properties. E-
mail cannot be retracted if it has already been opened.
Items that have been sent out across the Internet to other e-mail systems cannot be retracted.

3.2.3 Resending E-Mail

Use Resend to send an item a second time, perhaps with corrections.
1 Click the Sent Items folder in the Folder List.
2 Right-click and select Resend.
3 Make any changes to the item, if necessary, then click Send on the toolbar.
4 Select Retract Original Item? if you want to retract the original item.
You can check the Properties of the original item to see if GroupWise was able to retract it. Right-
click the item in the Sent Items folder, then click Properties. Mail and phone messages cannot be
retracted if they have already been opened.
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