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Novell GROUPWISE 8 - SYSTEM Manual

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Download this manual See also: Troubleshooting Manual, Administration Manual
System
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Chapter 1, "GroupWise System Administration," on page 39
Chapter 2, "ConsoleOne Administration Tool," on page 41
Chapter 3, "GroupWise View," on page 47
Chapter 4, "GroupWise System Operations," on page 55
Chapter 5, "GroupWise Utilities," on page 79
Chapter 6, "GroupWise Address Book," on page 91
Chapter 7, "Multilingual GroupWise Systems," on page 111
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System
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Summary of Contents for Novell GROUPWISE 8 - SYSTEM

  • Page 1 System Chapter 1, “GroupWise System Administration,” on page 39 Chapter 2, “ConsoleOne Administration Tool,” on page 41 Chapter 3, “GroupWise View,” on page 47 Chapter 4, “GroupWise System Operations,” on page 55 Chapter 5, “GroupWise Utilities,” on page 79 Chapter 6, “GroupWise Address Book,” on page 91 Chapter 7, “Multilingual GroupWise Systems,”...
  • Page 2 GroupWise 8 Administration Guide...

  • Page 3: Groupwise System Administration

    GroupWise System Administration ® As a GroupWise system administrator, it is your responsibility to keep your GroupWise system running smoothly for your GroupWise users. This GroupWise 8 Administration Guide provides a wealth of information to help you accomplish this task. This System section provides an overview of ®...
  • Page 4 GroupWise 8 Administration Guide...

  • Page 5: Consoleone Administration Tool

    IMPORTANT: Because the GroupWise snap-ins to ConsoleOne are required in order to work with GroupWise objects, you cannot use other network management tools, such as Novell iManager, to administer your GroupWise system. Also, you should not use older network management tools, such ®...

  • Page 6: Configuring Your Windows Machine For Consoleone

    2.1.2 Configuring Your Windows Machine for ConsoleOne To ensure GroupWise database integrity across the network: 1 Right-click the Novell Client icon on the tool bar at the bottom of your screen, then click Novell Client Properties. 2 Click Advanced Settings.

  • Page 7: Consoleone In A Multiple-Platform Environment

    After you have set up your GroupWise system, you can use the GroupWise Installation program to the GroupWise snap-ins from the GroupWise 8 DVD or downloaded GroupWise 8 image, or you can install the GroupWise Administration RPM from the subdirectory of the software distribution admin directory to install the snap-ins to additional locations as needed.

  • Page 8: Using Linux Consoleone To Access Domains And Post Offices On Netware Or Windows

    From a Windows workstation or server where the Novell client is installed, you can now use the Novell Map Network Drive feature to map a drive to the volume on your Linux server, and Windows-type file locking is respected by Linux.
  • Page 9 A NetWare server full DNS name should have the format of mail2.provo.corporate.com. A fully qualified username should have the format of Admin.Users.Corporate. A typical Linux mount location would be /mnt. You can also use Novell Remote Manager (NRM) to create the NCP mount. Windows: mount -t smbfs //Windows_server_name_or_IP_address/sharename...
  • Page 10 GroupWise 8 Administration Guide...

  • Page 11: Edirectory View Vs. Groupwise View

    ® ® When administering GroupWise in ConsoleOne , you can use the standard Novell eDirectory View or you can use the GroupWise View. The following sections discuss the GroupWise View and how to use it: Section 3.1, “eDirectory View vs. GroupWise View,” on page 47 Section 3.2, “GroupWise Object Icons,”...

  • Page 12: Groupwise Object Icons

    GroupWise View Figure 3-2 In the left pane, all Domain objects are displayed under the GroupWise system, and all Post Office objects are subordinate to the domains where they reside. You can select the GroupWise system, a domain, or a post office in the left pane and then use the drop-down list of GroupWise objects on the toolbar to display associated objects (Users, Resources, Message Transfer Agents, and so on) in the right pane.
  • Page 13 Icon GroupWise Object Additional Information External Domain Represents a domain from another GroupWise system. Non-GroupWise Domain Represents all or part of a non-GroupWise system. Post Office Represents a collection of user accounts (mailboxes). For additional information, see Part III, “Post Offices,” on page 161.

  • Page 14: Customizing The Groupwise View

    Represents a method of linking to another e-mail system or transport. For additional information, see the GroupWise gateway guides (http://www.novell.com/documentation/ gwgateways). 3.3 Customizing the GroupWise View You can change the column display, order, and width to customize the GroupWise View.

  • Page 15: Changing The Column Widths

    2 If you are changing the Users view, use the drop-down list to select how you want to sort users (ID Sort, User Name Sort, First Name Sort, or Last Name Sort). The Users view allows you to sort by ID, user name, first name, or last name. Each of these is treated as a separate Users view for which you can determine the column display and order.

  • Page 16: Searching In The Groupwise View

    3.4 Searching in the GroupWise View You can search for a specific entry in a view. The search is performed on the first column. For example, if the Resources view is displayed, you can search for a specific resource based on its object ID.
  • Page 17 In addition, external objects must be created and managed in the GroupWise View because they are, by definition, external to eDirectory and have no eDirectory context. For example, if you install the GroupWise Internet Agent and want to simplify addressing for your users by adding the Internet as a non-GroupWise domain, you must perform the task in the GroupWise View.
  • Page 18 GroupWise 8 Administration Guide...

  • Page 19: Groupwise System Operations

    By default, ConsoleOne must be connected to a GroupWise domain in order for you to administer your GroupWise system. Being connected to a GroupWise domain ensures that information is ® replicated not only in Novell eDirectory but also in the GroupWise domain and post office databases.
  • Page 20 ConsoleOne Window Showing the Domain You Are Connected To Figure 4-1 Some administrative tasks require you to be connected to a specific domain but others do not. In general, operations that create new GroupWise container objects or delete GroupWise container objects require you to be connected to the domain where the object resides.

  • Page 21: System Preferences

    Domain Connection Options Table 4-1 ConsoleOne Domain Platform Connection Options Platform Windows NetWare server Mapped drive ConsoleOne Linux server Samba mount where the path to the domain on the Linux server is prefixed by the Linux server hostname from the point of view of ConsoleOne Windows server Local drive...

  • Page 22: Admin Preferences

    To change the system preferences: 1 In ConsoleOne, click Tools > GroupWise System Operations > System Preferences. The GroupWise System Preferences dialog box contains the following tabs: Admin Preferences: Controls how rights are assigned and what network ID format is used when creating new GroupWise users.
  • Page 23 If you are not using the driver, you can disable the option to avoid receiving unnecessary messages. For more information, see “GroupWise DirXML Driver for Novell Identity Manager” in the GroupWise 8 Interoperability Guide.

  • Page 24: Routing Options

    4.2.2 Routing Options 1 In the GroupWise System Preferences dialog box, click the Routing Options tab to modify any of the following options: Default Routing Domain: If a domain’s MTA cannot resolve a message’s address, the message is routed to this default domain’s MTA. The default domain’s MTA can then be configured to handle the undeliverable messages.

  • Page 25: Nickname Settings

    Allow External Status Tracking: Select this option to enable users in other GroupWise systems to receive message status information (such as whether a message has been delivered, opened, and so on) when messages arrive in your GroupWise system. 2 Click OK to save the changes. 4.2.4 Nickname Settings 1 In the GroupWise System Preferences...

  • Page 26: Admin Lockout Settings

    Default Password for New Users: Specify the default password you want assigned to new GroupWise user accounts. 2 Click OK to save the changes. 4.2.6 Admin Lockout Settings 1 In the GroupWise System Preferences dialog box, click the Admin Lockout Settings tab to modify any of the following options: Restrict System Operations to Primary Domain: Enable this option to allow an administrator to perform system operations (Tools >...

  • Page 27: Archive Service Settings

    4.2.7 Archive Service Settings 1 In the GroupWise System Preferences dialog box, click the Archive Service Settings tab to select the system default archive service for your GroupWise system. Archive Service Trusted Applications: Lists the instances of your third-party archive service. Select the archive service instance that you want to use as the default for your GroupWise system.

  • Page 28: Edirectory User Synchronization

    ConsoleOne installation that is not running the GroupWise Administrator snap-in, the user information is not changed in the GroupWise databases. This is also true if you add or modify user information using Novell iManager or older administration tools such as NetWare Administrator.

  • Page 29: Pending Operations

    eDirectory fields that you associate with GroupWise fields here are available for use in all domains throughout your GroupWise system. You can also customize the GroupWise Address Book for individual domains, as described in Section 6.1.1, “Adding eDirectory Fields to the Address Book,”...

  • Page 30: Addressing Rules

    All pending operations require confirmation that the operation was either successfully performed or could not be performed. If the operation was successful, the pending operation is removed from the list, the record is marked in the database as Safe, and the record is distributed to all other domains and post offices in your system.
  • Page 31 2 Select the time zone to modify, then click Edit to display the Edit Time Zone dialog box. 3 Modify any of the following fields: Time Zone Name: Provide a name for the time zone definition (for example, some of the major cities in the time zone).

  • Page 32: Adding A Time Zone Definition

    Last day: First Sunday of November at 2:00 am. Bias: 1 hour 0 minutes 4 Click OK to save the changes. 4.7.2 Adding a Time Zone Definition 1 In ConsoleOne, click Tools > GroupWise System Operations > Time Zones. 2 Click Add to display the Add Time Zone dialog box. 3 Fill in the following fields: Time Zone Name: Provide a name for the time zone definition (for example, some of the major cities in the time zone).

  • Page 33: Deleting A Time Zone Definition

    Observe Daylight Saving Time: If the time zone observes daylight saving time, click the Observe Daylight Saving Time box, then fill out the remaining fields: Start Day: Select the day and time that daylight saving time starts. Last Day: Select the day and time that daylight saving time ends. Bias: Select the number of hours and minutes that the clock changes at the daylight saving time start day, such as1 hour or 1 hour 30 minutes.

  • Page 34: Creating A Software Distribution Directory

    From this network location, you can distribute the GroupWise client software to users or install additional GroupWise software such as the Message Transfer Agent, Post Office Agent, Internet Agent, WebAccess, and Monitor. When you install GroupWise, one software distribution directory is created automatically. Using Software Directory Management, you can create additional software distribution directories, update existing software distribution directories, or delete existing software distribution directories.
  • Page 35 4 Fill in the following fields: Name: Specify a name to identify the software distribution directory within your GroupWise system. For example, whenever you create a post office, you associate it with a software distribution directory. The software distribution directory’s name, not its location, appears in the list of directories from which you can select.

  • Page 36: Updating A Software Distribution Directory

    Path: If you want to copy software from a location that is not defined as a software distribution directory in your GroupWise system (such as the GroupWise 8 DVD or downloaded GroupWise 8 image), select this option, then browse for and select the correct path.

  • Page 37: Deleting A Software Distribution Directory

    3 Fill in the following fields: Update by Copying From: Select this option, then choose from the following source locations: Software Distribution Directory: If you want to copy software from an existing software distribution directory, select this option, then select the software distribution directory. All files and subdirectories are copied.

  • Page 38: Restore Area Management

    GroupWise system. For information about creating and installing trusted applications, search for GroupWise Trusted Application API at the Novell Developer Kit Web site (http://developer.novell.com/wiki/index.php/ Category:Novell_Developer_Kit). For security guidelines for managing trusted applications, see Section 85.6, “Protecting Trusted Applications,” on page 1209 Section 4.12.1, “Creating a Key for a Trusted Application,”...

  • Page 39: Creating A Key For A Trusted Application

    GroupWise Trusted Application API (http://developer.novell.com/ wiki/index.php/GroupWise_Trusted_Application_API) at the Novell Developer Kit Web site (http:// developer.novell.com/wiki/index.php/Category:Novell_Developer_Kit). Starting with GroupWise 8 Support Pack 1, you can create a trusted application key in ConsoleOne for use with both Linux and Windows trusted applications.

  • Page 40: Editing A Trusted Application

    If you want to allow the trusted application to be run from any server, do not specify an IP address or DNS hostname. Requires SSL: Select this option to require a secure (SSL) connection between the trusted application and POAs and Internet Agents. Provides Message Retention Service: Select this option if the purpose of the trusted application is to retain GroupWise user messages by copying them from GroupWise mailboxes into another storage medium.
  • Page 41 3 Modify the following fields as needed for your trusted application: Name: This field displays the trusted application’s name. You cannot change the name. Description: Specify a description for the trusted application. TCP/IP Address: If you want to restrict the location from which the trusted application can run, specify the IP address of the server from which the application can run.

  • Page 42: Deleting A Trusted Application

    4.12.3 Deleting a Trusted Application 1 Click Tools > GroupWise System Operations > Trusted Applications to display the Configure Trusted Applications dialog box. 2 In the Trusted Applications list, select the application you want to delete, click Delete, then click Yes to confirm the deletion. 4.13 LDAP Servers The LDAP Servers feature lets you define the LDAP servers you want to use for LDAP authentication to GroupWise mailboxes.

  • Page 43: Groupwise Utilities

    GroupWise Utilities ® ® The GroupWise utilities in ConsoleOne are used to perform various maintenance and configuration tasks for your GroupWise system. The following sections provide information about the system utilities included on the Tools menu (Tools > GroupWise System Utilities): Section 5.1, “Mailbox/Library Maintenance,”...

  • Page 44: System Maintenance

    5.2 System Maintenance You can use the System Maintenance utility to check the integrity of and repair domain and post office databases. For detailed information and instructions, see Chapter 26, “Maintaining Domain and Post Office Databases,” on page 393. 5.3 Backup/Restore Mailbox You can use the Backup/Restore Mailbox utility to restore an individual user’s Mailbox items from a backup copy of the post office database.

  • Page 45: Email Address Lookup

    5.7 Email Address Lookup You can use the Email Address Lookup utility to search for the GroupWise object (User, Resource, Distribution List) that an e-mail address is associated with. You can then view the object’s information. For more information, see Section 14.7.1, “Ensuring Unique E-Mail Addresses,”...

  • Page 46: Document Properties Maintenance

    The GroupWise Import utility reads an ASCII-delimited text file created by the GroupWise Export ® utility or by a third-party export, and creates Novell eDirectory and GroupWise objects with attributes from the file. The Import utility supports most eDirectory classes (including extensions) and GroupWise classes.

  • Page 47: Graft Groupwise Objects

    Click No if you decide you do not want to be able to create GroupWise objects in the selected tree. If the schema of the tree has already been extended for GroupWise objects, a message notifies you of this and you can immediately create new GroupWise objects in the selected tree. 5.15 Gateway Alias Migration If you have been using SMTP gateway aliases to handle e-mail addresses that do not fit the default format expected by the Internet Agent or to customize users’...

  • Page 48: Invalid Associations

    To graft GroupWise objects: 1 In ConsoleOne, select a container in the eDirectory view. 2 Click Tools > GroupWise Utilities > GW / eDirectory Associations > Graft GroupWise Object to display the Graft GroupWise Objects dialog box. 3 Follow the on-screen prompts. If you need information about a dialog box, click the Help button.

  • Page 49: Associate Objects

    The dialog box lists each invalid association for the objects in the selected container. The dialog box fields are described below: Object in Question (Column I): This field lists the eDirectory object that has an invalid association to a GroupWise object. The eDirectory object points to the GroupWise object listed in Column II, but the GroupWise object, according to the GroupWise domain database, does not point back to the eDirectory object.
  • Page 50 In some circumstances, it is possible for the link between an eDirectory User object and its GroupWise information to be lost. If this occurs, the GroupWise information, which still exists in the GroupWise database, appears as a GroupWise External User object in the GroupWise View. You can use the Associate Objects utility to reassociate the GroupWise information with the eDirectory User object.

  • Page 51: Disassociate Groupwise Attributes

    If the eDirectory External Entity object is already associated with another GroupWise object, you receive a warning message indicating this. If you continue, the eDirectory External Entity object is associated with the selected GroupWise object and its association with the other GroupWise object is removed.

  • Page 52: Groupwise Check Utility (Gwcheck)

    5.17 Standalone GroupWise Utilities Although ConsoleOne provides the primary administrative tool for managing your GroupWise system, additional standalone utilities are provide to meet specialized needs. These utilities perform tasks that might need to be performed in environments where ConsoleOne is not available. Section 5.17.1, “GroupWise Check Utility (GWCheck),”...

  • Page 53: Groupwise Database Copy Utility (Dbcopy)

    5.17.4 GroupWise Database Copy Utility (DBCOPY) The GroupWise Database Copy utility (DBCOPY) copies files from a live GroupWise system to a static location for backup. During the copy process, DBCOPY prevents the files from being modified, using the same locking mechanism used by other GroupWise programs that access databases.
  • Page 54 GroupWise 8 Administration Guide...

  • Page 55: Groupwise Address Book

    GroupWise Address Book ® The GroupWise Address Book plays a central role in a GroupWise user’s experience with addressing messages. The default configuration of the GroupWise Address Book is often sufficient for a typical GroupWise system, but a variety of customization options are available to enable the GroupWise Address Book to meet user needs.

  • Page 56: Adding Edirectory Fields To The Address Book

    Windows Client Linux/Mac Client WebAccess Client First Name NOTE: Address Book fields in the WebAccess client are set permanently and cannot be changed by you or by client users. Windows and Linux/Mac client users can add more columns to their own Address Book. In the client, users right-click the Address Book column header, then select a column from the drop-down list or click More Columns to display a longer list of possible columns.

  • Page 57: Adding Ldap Fields To The Address Book

    Book in the GroupWise client. The Available Fields list shows additional predefined GroupWise user fields that can be added ® to the Address Book. Novell eDirectory also includes user information that is not associated to GroupWise user fields. You can use the Map Additional Fields button to map eDirectory user fields to GroupWise fields so that they can be displayed in the GroupWise Address Book.
  • Page 58 2 Select Public, click Assigned Rights, then click Add Property. In the Add Property dialog box, all capitalized property names sort ahead of all uncapitalized property names. 3 Select Show All Properties, scroll down to locate the property you want to add to the GroupWise Address Book, select the property (for example, Title), then click OK.

  • Page 59: Changing The Default Sort Order

    4 With the new property highlighted, select Inheritable, then click OK twice to save the new property settings. When you return to the Address Book property page of the Domain object, you can select the new property to display in the GroupWise Address Book, as described in Section 6.1.1, “Adding eDirectory Fields to the Address Book,”...

  • Page 60: Removing Fields From The Address Book

    6.1.5 Removing Fields from the Address Book If there are fields in the Address Book that are not used or that you don’t want displayed to users, you can remove them. On the Address Book page of the Domain object: 1 In the Address Book Fields list, select the field you want to remove, then click the right-arrow to move the field to the Available Fields list.

  • Page 61: Synchronizing Information

    Domain: The object is visible only in the Address Book of the post offices located in the object’s domain. Post Office: The object is visible only in the Address Book of the object’s post office. This is the default for distribution lists, groups, and organizational roles. None: The object is not visible in the Address Book of any post offices.

  • Page 62: Controlling Users' Frequent Contacts Address Books

    6.4 Controlling Users’ Frequent Contacts Address Books By default, e-mail addresses of those to whom users send messages are automatically added to their Frequent Contacts address books. Users can also choose to automatically save e-mail addresses of those from whom they receive messages. You can restrict the types of addresses that users can collect in their Frequent Contacts address books.

  • Page 63: Controlling Address Book Synchronization For Remote Client Users

    6.5 Controlling Address Book Synchronization for Remote Client Users Before GroupWise 7, Remote client users received updated GroupWise Address Books based on the Refresh Address Books and Rules Every nn Days setting under Accounts > Mail > Properties > Advanced. The entire Address Book was downloaded to the Remote client according to the specified schedule.

  • Page 64: Publishing E-Mail Addresses To Edirectory

    Remote client users should not deselect Refresh Address Books and Rules Every nn Days because rules are still downloaded according to this schedule. Even if users do not want to download their rules, they still should not deselect this option because it would turn off the Address Book delta sync.

  • Page 65: Setting Wildcard Addressing Levels

    When using wildcard addressing, the sender only sees whether the item was delivered to a domain, post office, or system (by viewing the item’s properties). The properties do not show the individual usernames or additional statuses. Recipients can reply to the sender only. Reply to All is unavailable. Section 6.7.1, “Setting Wildcard Addressing Levels,”...

  • Page 66: Wildcard Addressing Syntax

    4 In the Wildcard Addressing list, select from the following options: Not Allowed: Select this option to disable wildcard addressing. Limited to Post Office (Default): Select this option to limit wildcard addressing to the user’s post office. The user can use wildcard addressing to send items to users in his or her post office only.

  • Page 67: Adding External Users To The Groupwise Address Book

    Wildcard Addressing Setting To send an item to... Type in the To field... All users in your post office Limited to Domain All users in your domain All users in another post office in your *.post_office domain All users in your post office Limited to System All users in your domain All users in another post office in your...

  • Page 68: Creating A Non-Groupwise Domain To Represent The Internet

    6.8.1 Creating a Non-GroupWise Domain to Represent the Internet ® 1 In ConsoleOne , right-click GroupWise System (in the left pane), then click New > Non- GroupWise Domain. 2 Fill in the fields: Domain Name: Specify a name that has not been used for another domain in your system (for example, Internet).
  • Page 69 2 If the Internet Agent domain is not the currently displayed domain, select it from the list of domains on the toolbar. The non-GroupWise domain should be displayed in the Direct column. In the graphic displayed under step 1, Internet is the non-GroupWise domain. 3 Double-click the non-GroupWise domain to display the Edit Domain Link dialog box.

  • Page 70: Creating A Non-Groupwise Post Office To Represent An Internet Host

    When creating a post office to represent an Internet host, the post office name cannot be identical to the hostname because the period that separates the hostname components (for example, novell.com) is not a valid character for post office names. GroupWise reserves the period for its addressing syntax of user_ID.post_office.domain.

  • Page 71: Creating External Users

    2 Fill in the following fields: Post Office Name: Specify a name to associate the post office with the Internet host. Do not use the fully-qualified hostname. Time Zone: Select the time zone in which the Internet host is located. 3 Click OK to create the post office.

  • Page 72: Facilitating Addressing Through Groupwise Gateways

    2 In the User Name field, specify the exact user portion of the user’s Internet address. If the address is jsmith@novell.com, the portion you would specify is jsmith. 3 Click OK to create the external user. 4 Provide personal information about the external user: 4a Right-click the new External User object.
  • Page 73 2 Click New to display the New Addressing Rule dialog box. 3 Fill in the following fields: Description: Specify a short description for the rule. The description is what appears when the rule is listed in the Addressing Rules dialog box. Name: Specify the name you want to use for the rule.

  • Page 74: Enabling An Addressing Rule

    6.9.2 Enabling an Addressing Rule After you create an addressing rule, you need to enable it in the domains where you want it applied. 1 In ConsoleOne, right-click the Domain object, then click Properties. 2 Click GroupWise > Addressing Rules. The list displays all addressing rules that have been made available in the system.

  • Page 75: Multilingual Groupwise Systems

    Multilingual GroupWise Systems ® GroupWise is a multilingual e-mail product that meets the needs of users around the world. The following sections provide guidance if your GroupWise system includes users that speak a variety of languages: Section 7.1, “Client Languages,” on page 111 Section 7.2, “Administration and Agent Languages,”...

  • Page 76: Administration And Agent Languages

    Users should have at least 200 MB available on their workstations to install the GroupWise client software in one language. Users need an additional 20 MB of disk space for each additional language they install. By default, the GroupWise client starts in the language of the operating system, if it is available. If the operating system language is not available, the next default language is English.

  • Page 77: International Character Considerations

    The POA also includes language-specific files in all client languages so that information returned from the POA to the GroupWise client, such as message status and undeliverable messages, is displayed in the language of the GroupWise client rather than the language in which the POA interface is being displayed.
  • Page 78 4 In the MIME Encoding box on the Send Options tab, select the desired default MIME encoding, then click OK to save the setting. GroupWise users can override the default MIME encoding in the GroupWise clients, as described “Changing the MIME Encoding for E-Mail You Send”...

  • Page 79: Multi-Language Workstations

    Languages/Alphabets Character Sets Central European Windows 1250* Central European ISO 8859-2 Chinese Simplified GB2312* Chinese Traditional Big 5 Cyrillic KOI8-R* Cyrillic ISO 8859-5 Hebrew Windows 1255* Hebrew ISO 8859-8 Japanese ISO 2022-JP* Japanese Shift-JIS Korean EUC-KR* Thai Windows 874* Turkish Windows 1254* Turkish ISO 8859-9...
  • Page 80 2 If you receive messages in Arabic, Hebrew, or other complex languages, select Install Files for Complex Script and Right-to-Left Languages. 3 If you receive messages in Chinese, Japanese, or other similar languages, select Install Files for East Asian Languages. 4 Click OK to install the required language files.

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