Verifying That The Phones Have Not Been Intentionally Reset; Eliminating Dns Or Other Connectivity Errors - Cisco 7961G-GE - IP Phone VoIP Administration Manual

Chapter 9 Troubleshooting and Maintenance

Verifying that the Phones Have Not Been Intentionally Reset

Eliminating DNS or Other Connectivity Errors

Step 1
Step 2
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0
OL-11953-01
If you are not the only administrator with access to
Cisco Unified Communications Manager, you should verify that no one else has
intentionally reset the phones.
You can check whether a Cisco Unified IP Phone received a command from
Cisco Unified Communications Manager to reset by pressing the Settings button
on the phone and choosing Status > Network Statistics. If the phone was recently
reset one of these messages appears:
Reset-Reset—Phone closed due to receiving a Reset/Reset from
•
Cisco Unified Communications Manager Administration.
Reset-Restart—Phone closed due to receiving a Reset/Restart from
•
Cisco Unified Communications Manager Administration.
If the phone continues to reset, follow these steps to eliminate DNS or other
connectivity errors:
Procedure
Use the Erase softkey to reset phone settings to their default values. See the
"Resetting or Restoring the Cisco Unified IP Phone" section on page 9-18
details.
Modify DHCP and IP settings:
a. Disable DHCP. See the
for instructions.
Assign static IP values to the phone. See the
b.
section on page 4-7
for other functioning Cisco Unified IP Phones.
Assign a TFTP server. See the
c.
page 4-7 for instructions. Use the same TFTP server used for other
functioning Cisco Unified IP Phones.
Cisco Unified IP Phone Resets Unexpectedly
"Network Configuration Menu" section on page 4-7
for instructions. Use the same default router setting used
"Network Configuration Menu" section on
"Network Configuration Menu"
for
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