Verifying Cisco Unified Communications Manager Settings; Cisco Unified Communications Manager And Tftp Services Are Not Running - Cisco 7961G-GE - IP Phone VoIP Administration Manual

Resolving Startup Problems

Verifying Cisco Unified Communications Manager Settings

Cisco Unified Communications Manager and TFTP Services Are Not Running

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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0
9-6
On the Cisco Unified IP Phone, press the Settings button, choose Network
Configuration, and look at the Communications Manager 1–5 options. The
Cisco Unified IP Phone attempts to open a TCP connection to all the
Cisco Unified Communications Manager servers that are part of the assigned
Cisco Unified Communications Manager group. If none of these options contain
IP addresses or show Active or Standby, the phone is not properly registered with
Cisco Unified Communications Manager. See the
Connectivity" section on page 9-4
If the Cisco Unified Communications Manager or TFTP services are not running,
phones may not be able to start up properly. However, in such a situation, it is
likely that you are experiencing a system-wide failure and that other phones and
devices are unable to start up properly.
If the Cisco Unified Communications Manager service is not running, all devices
on the network that rely on it to make phone calls will be affected. If the TFTP
service is not running, many devices will not be able to start up successfully.
To start a service, follow these steps:
Procedure
From Cisco Unified Communications Manager Administration, choose
Serviceability from the Navigation drop-down list.
Choose Tools > Control Center - Network Services.
Choose the primary Cisco Unified Communications Manager server from the
Server drop-down list.
The page displays the service names for the server that you chose, the status of
the services, and a service control panel to start or stop a service.
If a service has stopped, click its radio button and then click the Start button.
The Service Status symbol changes from a square to an arrow.
Chapter 9 Troubleshooting and Maintenance
"Checking Network
for tips on resolving this problem.
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