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Cisco 7961G-GE Phone Manual

Unified ip phone for cisco unified callmanager 5.0 (sip)
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Cisco Unified IP Phone
7961G/7961G-GE and
7941G/7941G-GE for Cisco Unified
CallManager 5.0 (SIP)
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Phone Guide

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  Summary of Contents for Cisco 7961G-GE

  • Page 1 Phone Guide Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax:...
  • Page 5: Table Of Contents

    Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Viewing Multiple Calls Transferring Calls Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 6 Adding Yourself to a Shared-Line Call Preventing Others from Viewing or Barging a Shared-Line Call Storing and Retrieving Parked Calls Making and Receiving Secure Calls Using Cisco Extension Mobility Using BLF to Determine a Line State Using a Handset, Headset, and Speakerphone Obtaining a Headset...
  • Page 7 Using Cisco WebDialer Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 8 OL-8164-01...
  • Page 9: Getting Started

    Listen to your voice messages See the “Accessing Voice Messages” section on page 51. See softkey and icon definitions See the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManagear 5.0 (SIP)
  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...
  • Page 11 Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden. BEWAHREN SIE DIESE HINWEISE GUT AUF. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManagear 5.0 (SIP)
  • Page 12 Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.
  • Page 13 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManagear 5.0 (SIP)
  • Page 14 Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes.
  • Page 15 Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManagear 5.0 (SIP)
  • Page 16 OL-8164-01...
  • Page 17 Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManagear 5.0 (SIP)
  • Page 18 Caution provided cable or a minimum 24 AWG communication cable. Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco Unified IP Phone: Warning This product relies on the building's installation for short-circuit (over current) protection.
  • Page 19: Accessibility Features

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...
  • Page 20: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the figure and table below to connect your phone. 10/100 SW...
  • Page 21 To change the angle of the phone base, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
  • Page 22 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.
  • Page 23: An Overview Of Your Phone

    An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.
  • Page 24 Figure 1 Cisco Unified IP Phone 7961G and 7961G-GE Your current options Figure 2 Cisco Unified IP Phone 7941G and 7941G-GE OL-8164-01...
  • Page 25 Opens/closes the Settings menu. Use it to Using Phone Settings, page 43 control phone screen contrast and ring sounds. Services button Opens/closes the Services menu. Customizing Your Phone on the Web, page 52 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 26: For More Information, See

    Item Description For more information, see... Volume button Controls the handset, headset, and Using a Handset, Headset, speakerphone volume (off-hook) and the and Speakerphone, page 41 ringer volume (on-hook). 10 Speaker button Toggles the speakerphone on or off. When Using a Handset, Headset, the speakerphone is on, the button is lit.
  • Page 27: Understanding Phone Screen Features

    Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 28: Understanding Feature Buttons And Menus

    Main menu topics include: • About Your Cisco Unified IP Phone—Details about your phone • How do I...?—Procedures for common phone tasks • Calling Features—Descriptions and procedures for calling features •...
  • Page 29: Understanding Lines Vs. Calls

    Lines—Each line corresponds to a directory number that others can use to call you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen.
  • Page 30: Understanding Feature Availability

    Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability. OL-8164-01...
  • Page 31: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. If you want to... Then...
  • Page 32: Placing A Call-Additional Options

    60 computer using directory. Cisco WebDialer 2. Highlight a listing and Click Dial. Use Cisco CallBack to receive 1. Press CallBack while listening to Your system administrator notification when a busy or the busy tone or ring sound. ringing extension is available 2.
  • Page 33: Answering A Call

    Calls, page 38 Use your phone to answer Use Call Pickup. Picking Up a Redirected Call on a call ringing elsewhere Your Phone, page 35 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 34: Ending A Call

    Ending a Call To end a call, hang up. See the following table for details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using the headset Press .
  • Page 35: Using Mute

    • Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 36: Transferring Calls

    You can use these additional methods to view multiple calls on multiple lines: If you want to... Then... View calls on another 1. Press line 2. Immediately press the line button See an overview of line Press for the highlighted line. activity (one call per The phone switches to call overview mode, displaying one call per line.
  • Page 37: Forwarding All Calls To Another Number

    • Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. • Your system administrator can change call forwarding conditions for your phone lines. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 38: Using Do Not Disturb

    Using Do Not Disturb You can use the Do Not Disturb (DND) feature to block incoming calls on your phone with a busy tone. If you want to... Then... Turn on DND 1. Press > Device Configuration > Call Preferences > Do Not Disturb.
  • Page 39: Making Conference Calls

    Basic Call Handling Making Conference Calls Your Cisco Unified IP Phone allows you to combine three or more separate calls into one conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard and Meet-Me.
  • Page 40 If you want to... Then... View a list of conference 1. Highlight an active conference. participants 2. Press ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top. Get an updated list of While viewing the conference list, press Update.
  • Page 41: Starting Or Joining A Meet-Me Conference Call

    In this case, try your call again. End a Meet-Me conference All participants must hang up. The conference does not automatically end when the conference initiator disconnects. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 42: Advanced Call Handling

    Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
  • Page 43: Picking Up A Redirected Call On Your Phone

    • If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line, then press a Call PickUp softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 44: Using A Shared Line

    Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The Remote-in-Use icon...
  • Page 45: Adding Yourself To A Shared-Line Call

    • You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 46: Preventing Others From Viewing Or Barging A Shared-Line Call

    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a coworker’s desk or in a conference room).
  • Page 47: Making And Receiving Secure Calls

    There are interactions, restrictions, and limitations that affect how security features work on Note your phone. For more information, ask your system administrator. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 48: Using Cisco Extension Mobility

    Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.
  • Page 49: Using A Handset, Headset, And Speakerphone

    Press Save to preserve the volume level for future calls. Obtaining a Headset Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see the “Headset Information” section on page 14. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 50: Using Autoanswer

    Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls. If you...
  • Page 51: Using Phone Settings

    Using Phone Settings Using Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize the way your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.
  • Page 52: Customizing The Phone Screen

    Customizing the Phone Screen You can adjust the characteristics of your phone screen. If you want to... Then... Change the phone 1. Choose > User Preferences > Contrast. screen contrast 2. To make adjustments, press Up, Down or 3. Press Save, or press Cancel. Note If you accidentally save a very light or very dark contrast and cannot see the phone screen display:...
  • Page 53: Using Call Logs And Directories

    • Conference—Creates a conference call with all parties, including you. (Press Confrn again after dialing to complete the action.) • EndCall—Disconnects the first call and dials the second. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 54: Directory Dialing

    If you want to... Then... See if the line in the Look for Busy Lamp field indicators. See the “Using BLF to Determine a Line call log is busy State” section on page 40. before placing a call to that line Place a call from a 1.
  • Page 55: Using Corporate Directory On Your Phone

    Line State” section on page 40. busy Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 56: Using Personal Directory On Your Phone

    Access Personal 1. Choose > Personal Directory (exact name can vary). Directory (for PAB Enter your Cisco Unified CallManager user ID and PIN, then press and Fast Dial codes) Submit. Search for a PAB 1. Access Personal Directory, then choose Personal Address Book.
  • Page 57 2. Highlight the listing you want and press Select. 3. Press Remove. Log out of Personal 1. Choose > Personal Directory (exact name can vary). Directory 2. Choose Logout. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 58 Tips • Your system administrator can provide you with the user ID and PIN that you need to log in to Personal Directory. • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary.
  • Page 59: Accessing Voice Messages

    The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers will hear your voice message greeting and can leave you a message. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 60: Customizing Your Phone On The Web

    You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
  • Page 61: Configuring Features And Services On The Web

    3. Edit the entry as needed and click Save. Delete a PAB entry 1. Search for a PAB entry. 2. Select one or more entries. 3. Click Delete Selected. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 62: Configuring Fast Dials On The Web

    Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a Fast Dial code 1. Create a PAB entry. See the “Using Your Personal Address Book on the to a PAB entry Web”...
  • Page 63: Using The Address Book Synchronization Tool

    Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
  • Page 64: Setting Up Phone Services On The Web

    Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to...
  • Page 65: Controlling User Settings On The Web

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
  • Page 66: Controlling Line Settings On The Web

    Controlling Line Settings on the Web Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, voice message indicators, ring patterns, and line labels. Note • You can also set up call forwarding (for your primary phone line) directly on your phone. See the “Forwarding All Calls to Another Number”...
  • Page 67 4. In the Line Text Label area, enter a text label. 5. Click Save. Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 68: Using Cisco Webdialer

    Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then...
  • Page 69 • Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 70: Understanding Additional Configuration Options

    36 • A shared line to view or join coworkers’ calls • “Using Cisco Extension Mobility” section on • Cisco Extension Mobility to apply page 40 your phone number and user profile to a shared Cisco Unified IP Phone OL-8164-01...
  • Page 71 See the “Using Cisco Extension apply your phone Cisco Extension Mobility Service. Mobility” section on page 40. number and settings to a shared Cisco Unified IP Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 72: Troubleshooting Your Phone

    You will be disconnected from a call that you have joined using Barge if the from a call that you call is put on hold, transferred, or turned into a conference call. joined using Barge Cisco CallBack fails The other party might have call forwarding enabled. OL-8164-01...
  • Page 73: Viewing Phone Administration Data

    Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 74: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
  • Page 75 Cisco One-Year Limited Hardware Warranty Terms Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
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  • Page 77: Index

    Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 78 DND corporate viewing dialing from web page with viewing multiple personal cBarge using on phone Cisco Unified IP Phone adjusting height of Do Not Disturb connecting See DND description of do not disturb feature configuration for illustration of...
  • Page 79 Meet-Me conferences using menus, using messages indicator for listening to messages button, description of Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 80 missed calls, records of placed calls, records of multiple calls, handling placing calls, options for mute button, description of privacy mute, using and shared lines using programmable buttons description of labels for navigation button, description of network configuration data, locating QRT, using on-hook dialing Quality Reporting Tool...
  • Page 81 See User Options web pages using WebDialer status data, locating status line, viewing switching calls Tabs, phone and feature TABSynch Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)
  • Page 82 OL-8164-01...
  • Page 84 Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.;...

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