Resolving Startup Problems; Startup Process; Symptom: The Cisco Unified Ip Phone Does Not Register With Cisco - Cisco 7961G-GE - IP Phone VoIP Administration Manual

Resolving Startup Problems

Resolving Startup Problems
Symptom: The Cisco Unified IP Phone Does Not Go Through its
Normal Startup Process
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0
9-2
Cleaning the Cisco Unified IP Phone, page 9-25
•
After installing a Cisco Unified IP Phone into your network and adding it to
Cisco Unified Communications Manager, the phone should start up as described
in the "Verifying the Phone Startup Process" section on page
does not start up properly, see the following sections for troubleshooting
information:
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal
•
Startup Process, page 9-2

Symptom: The Cisco Unified IP Phone Does Not Register with Cisco

•
Unified Communications Manager, page 9-3
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-8
•
When you connect a Cisco Unified IP Phone into the network port, the phone
should go through its normal startup process as described in
Startup Process" section on page 3-16
information. If the phone does not go through the startup process, the cause may
be faulty cables, bad connections, network outages, lack of power, and so on. Or,
the phone may not be functional.
To determine whether the phone is functional, follow these suggestions to
systematically eliminate these other potential problems:
Verify that the network port is functional:
1.
Exchange the Ethernet cables with cables that you know are functional.
–
Disconnect a functioning Cisco Unified IP Phone from another port and
–
connect it to this network port to verify the port is active.
Connect the Cisco Unified IP Phone that will not start up to a different
–
network port that is known to be good.
Chapter 9 Troubleshooting and Maintenance
"Verifying the Phone
and the LCD screen should display
3-16. If the phone
OL-11953-01