Using The Quality Report Tool; Where To Go For More Information - Cisco 7960G Administration Manual

Chapter 8 Troubleshooting the Cisco IP Phone

Using the Quality Report Tool

Where to Go for More Information

Cisco IP Phone Administration Guide for Cisco CallManager 4.0, Cisco IP Phones 7960G/7940G
OL-4825-01
The Quality Report Tool (QRT) is a voice quality and general problem-reporting
tool for the Cisco IP Phone models 7960G/7940G. This tool is installed as part of
the Cisco CallManager installation.
You can configure users' Cisco IP Phone with QRT so they can report problems
with phone calls. Users can report issues by using the Cisco IP Phone softkey
labeled QRT. The QRT softkey is available only when the Cisco IP Phone is in the
Connected, Connected Conference, Connected Transfer, and/or OnHook states.
When users press the QRT softkey on their IP phone, they are presented with a
list of problem categories. Users can then choose the appropriate problem
category, and their feedback is logged in an XML file. Actual information logged
depends on the user selection and whether the destination device is a
Cisco IP Phone.
For more information about using QRT, refer to Cisco CallManager
Serviceability Administration Guide and Cisco CallManager Serviceability
System Guide.
If you have additional questions about troubleshooting the Cisco IP Phones,
several Cisco.com web sites can provide you with more tips. Choose from the
sites available for your access level:
General Access
Cisco IP Phone Troubleshooting Resources:
•
http://www.cisco.com/pcgi-bin/Support/PSP/psp_view.pl?p=Hardware:IP_P
hones&s=Troubleshooting
Cisco Products and Technologies (Cisco Voice Applications, including
•
Cisco CallManager):
http://www.cisco.com/warp/public/44/jump/voice_applications.shtml
Cisco Products and Technologies (Telephony, including Cisco IP Phones):
•
http://www.cisco.com/warp/public/44/jump/telephony.shtml
Using the Quality Report Tool
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