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Cisco SPA 504G Owner's Manual

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Cisco SPA 504G
Phone Owner's
Manual V.1



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  Summary of Contents for Cisco SPA 504G

  • Page 1 Cisco SPA 504G Phone Owner’s Manual V.1...
  • Page 2: Table Of Contents

    Using Y our Hosted PBX phone system ......... 7 System Description ............7 Getting Started ..............7 Introduction to your Cisco Desk Phone ......7 Before You Use Your Phone ..........7 Soft key Buttons your Cisco SPA504G Phone .......9 Information Screen ............
  • Page 3 Paging (Intercom) ............23 Redial ................24 Mute................24 Managing Incoming Calls ............. 25 Rejecting Calls ............... 25 Using Voicemail ................26 Setting up the voicemail box for the first time ....26 Retrieving messages from your Desk Phone ....26 Retrieving messages when you are away from the office ................
  • Page 4 Before you Begin Your Installation ......... 42 Assigning Extension Numbers and Phone Numbers to Phones ................44 Understanding Extensions and Lines ......44 Installing your Hosted PBX Phone ........45 Installing Desk Phones........... 45 Installing the Desk Phone Wirelessly ......48 Activating the Service.............
  • Page 5: Introduction

    Introduction Congratulations on purchasing the Intermedia Hosted PBX phone system and service. You will now be able to share your phone connection between fixed & wireless handsets and across multiple locations using the latest in ‘Voice over IP’ services. This User Guide will show you how to setup and use your new PBX phone system and service.
  • Page 6: Basic Requirements

    Basic Requirements The Hosted PBX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Transmitter and Wireless Adapters to connect Desk Phones wirelessly.
  • Page 7: Using Your Hosted Pbx Phone System

    It also explains how to program system settings for your Desk Phones. Introduction to your Cisco Desk Phone The Cisco SPA504G Desk Phone provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high- resolution graphic display supplies content for call information, directory access, and system status.
  • Page 8: Product View

    Press a soft key button to perform the Soft key action shown on the label of the IP phone Buttons screen. Note: The Cisco SPA504G has the following four buttons: Redial - Dials the last number called. Dir - Accesses the Directory. Cfwd – Forwards all calls.
  • Page 9: Soft Key Buttons Your Cisco Spa504G Phone

    Keypad Use to dial phone numbers, enter letters, and choose menu items. Soft key Buttons your Cisco SPA504G Phone This section contains information on the terms used when interacting with your new Cisco SPA504G Desk Phone. The soft key buttons on your phone display might vary depending on your phone model and the phone system setup.
  • Page 10 Button Description << or >> Move left or right through an entry without deleting characters. activ Activates screen saver mode. Add an entry. bXfer Performs a blind transfer (transferring a call without speaking to the party to whom you are transferring the call.
  • Page 11: Information Screen

    Ignores an incoming call. ignore Dials the last call received. miss Shows the Missed Calls list. park Puts a call on hold at a designated “park” number. The call is parked on a Park group ext, and announce where parked. xcode Allows you to enter a star code.
  • Page 12: Main Menu Screen

    • Missed call text or second incoming caller display • Directory • Time and date text • Voicemail and missed call indicators • New Call Option • Forward Option • Redial and Last call received redial The main content area of the screen displays the phone number as- signed to the phone as well as your company name.
  • Page 13: Adjusting The Volume

    Adjusting the Volume To adjust the volume of the handset or speaker, lift the handset or press the Speaker button. Press + on the Volume button to increase the volume, or press – to decrease the volume. Press Save.
  • Page 14: Desk Phone- Basic Call Features

    Desk Phone– Basic Call Features Placing Calls You can place a call in many ways using your Desk Phone: • using the handset • using the speakerphone • using the headset You can also dial the number first—called “hot dialing”— and then choose the method you will use to speak to the other party.
  • Page 15: Placing A Second Call

    1. Press 2. Dial the desired number using the dial pad. Placing a second call While on a call, you may place that call on hold and make a second call. There are two ways to place another call: Method 1 Pressing a line button on the right of the display, will place the first call on hold AND at the same time give a dial tone to make a second call...
  • Page 16: Answering Calls

    Answering Calls There are a few methods to answer a call, similar to those of placing a call. • using the handset • using the speakerphone • using the headset To answer a call using the handset: Pick up the handset. To answer a call using Hands-Free Speakerphone mode: Press OR press the answer soft key and speak into the phone.
  • Page 17: Ending Calls

    Ending Calls To end a call: Do one of the following: •If you are using the handset, Press the Line key to right of the display or replace the handset. •If you are using a headset, press •If you are using the speakerphone, press Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (refer to Static Forwarding).
  • Page 18 To Disable Call Forwarding: From the idle display, press the –cfwd soft key on the display. The idle display returns, and the date and time are displayed. Dynamic Forwarding This Feature Is snot supported by the Cisco SPA504G Enabling Do Not Disturb...
  • Page 19: Call Management Features Call Hold

    Do Not Disturb prevents the phone from ringing and sends callers directly to your voicemail box. To enable Do Not Disturb: Press the dnd soft key To disable Do Not Disturb: Press the –dnd soft key Call Management Features Call Hold To place a call on hold.
  • Page 20: Conferencing Calls

    Conferencing Calls You can create a conference with other parties using the phone’s local conference feature. There are two ways to do this. • Joining two calls • Adding calls Joining Calls You can create a conference at any time between an active call and a call on hold by pressing confLx on the display.
  • Page 21: Transferring Calls

    Splitting Conference Calls After you have created a conference call, you may split those calls back to their individual calls. To split a conference call: Press hold soft key to split the conference. All calls are split into individual calls and put on hold. Ending Conference Calls To end a conference call: From the Active Conference page, press or hang up.
  • Page 22 You can cancel the transfer before the call connects by pressing the endCall soft key. Performing a Blind Transfer Blind transfer allows you to transfer a call to another number or extension without talking to that person first To perform a blind transfer: During a call press the right arrow on the Arrow Pad.
  • Page 23: Note: If The Transfer Party Does Not Pick Up The Phone, Touch #6 To Return To The Original Caller

    Note: If the transfer party does not pick up the phone, touch #6 to return to the original caller. Call Park To Park a call Parking a call is very similar to putting a call on hold. The key difference is , when you put a call on hold you can only retrieve the held call from the phone that put the call on hold.
  • Page 24: Redial

    (Except phones set to DND or phones in use) Hang up the phone when finished. Redial The Redial function places a call to the last number dialed. To use the Redial function, use the redial soft key. Mute The mute feature allows you to hear the other party, but they cannot hear you.
  • Page 25: Managing Incoming Calls

    Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory, sending particular calls directly to your voice mail, or transferring particular calls to another party. Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail.
  • Page 26: Using Voicemail

    Using Voicemail Each phone receives a Voicemail box which can record up to 90 minutes of messaging with a maximum of 5 minutes per message. Each user can record his or her personal greeting for the voicemail box. Voicemail is automatically saved for 90 days.
  • Page 27: Retrieving Messages When You Are Away From The Office

    Retrieving messages when you are away from the office Dial your Desk Phone and allow it to ring When your voicemail greeting begins to play, enter your PIN over your greeting. Returning a Call While listening to a message or after listening to a message, press 9* to call that person back You may return to your voicemail box WITHOUT calling back in by pressing ## after talking to the person you called back...
  • Page 28: Forward Voicemail Messages Via The Phone

    Forward Voicemail Messages via the Phone A user can forward a voicemail from his or her voicemail box to another voicemail box or group of voicemail boxes. Once logged in to your voicemail box, press 1 to listen to your message(s) Press 6 at any time while listening to the message to for after the message...
  • Page 29: Forward Voicemail Messages Via The Web

    Forward Voicemail Messages via the Web A user can forward a voicemail message from his or her voicemail box to another voicemail once logged into the personal website. Voicemail messages may be forwarded via email to anyone or forwarded directly into another person’s voicemail box (providing they are in your company and have an Intermedia phone) Once logged in click the Forward button associated with the...
  • Page 30 If you have entered email address, fill in your email address, the subject line and any message you wish to include Select the delivery method: Send a link to the voicemail message or sent the voicemail message as an attachment Click the Send button when finished...
  • Page 31: Voicemail Notification Via Email

    Voicemail Notification via Email You may setup your voicemail box to send you an email alert whenever someone leaves you a voicemail message. Go to Enter your Desk Phone Number and PIN Click Login Select the Personal Info Tab at the top of the web page Select the Notification button Enter your email address in the space provided (you may enter multiple email addresses)
  • Page 32: To Create A Voicemail Group

    To Create a Voicemail Group A Voicemail Group allows you to quickly forward a voicemail message to multiple other people without entering each person individually. Voicemail groups are created through your personal website. Once logged in, select the Personal Info Tab Select the Group Manager button Click the Create Group button Assign a Group Number- used when forwarding to a group...
  • Page 33: Change The Number Of Rings Before Voicemail Picks Up

    Change the Number of Rings Before Voicemail Picks Up Your Voicemail box is programmed to take messages when you can’t answer your phone. If you want the phone to ring more or less times, you may change this setting: Press the Select or Press # 6 Call Forward Select or Press # 4 CFWD No Ans Delay Change the number of seconds you would like the phone to Ring...
  • Page 34: Call Lists And Directories

    Call Lists and Directories Managing Call Lists Your phone maintains local lists of missed, received, and placed calls. Each list contains 100 entries. Press the , Press option 3 Call History to obtain a list of all the record types you can clear at once using the delAll soft key. You can manage each of the call lists by doing the following: Using the arrow pad or # associated to the List you want to manage.
  • Page 35: Managing/Adding Contacts

    Managing Contacts You can store 99 contacts in your phone’s directory. You can add, edit, delete, dial, or search for a contact in this directory. You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts.
  • Page 36: Adding Contacts From Call Lists

    Using the Arrow Pad scroll down and enter a contact number. This is a required field and it must be unique (not already in the directory). 7. (Optional.) Change the Ring Type by pressing the option soft key, Using the Arrow pad select the desired Ring by using the select soft key 8.
  • Page 37: Deleting Contacts

    Using the Arrow Pad locate the contact you would like to edit Press the edit soft key Make your changes and select the save soft key Deleting Contacts To edit a contact in the local contact directory: 1. Press the dir soft key Using the Arrow Pad locate the contact you would like to edit Press the delete soft key You MUST press the ok soft key...
  • Page 38: Placing Calls To Contacts

    Placing Calls to Contacts To place a call to a contact in the local contact directory use one of the two methods below: Press the dir soft key Using the Arrow Pad select the contact you want to dial Then Press the dial soft key From the idle screen press the Select # 1 Directory by pressing the select soft key 3.Using the Arrow Pad select the contact you want to dial...
  • Page 39: Customizing Your Phone

    Customizing your Phone You can customize your Cisco SPA504G Desk Phone by adjusting the setting for time and date, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.
  • Page 40: To Adjust The Display Contrast

    To Adjust the Display contrast: 1. Press 2. Select #16 LCD Contrast using the Arrow Pad and select soft key 3. Use the Arrow Pad to adjust the contrast to the desired level 4. Press the save soft key 5. The cancel soft key will return you to the idle screen The following figure shows the Clock Time Selecting the Ring Type You can select different ring types to distinguish your phone from your...
  • Page 41: To Change The Incoming Ring Type

    To change the incoming ring type: Press Select # 4, Ring Tone using the select soft key Select the ext you want to change using the arrow pad and the change soft key Using the Arrow key scroll through and pres the play soft key to hear the ringtone Once you find the desired tone, press the select soft key Changing the Language Many languages are supported by the Desk Phone.
  • Page 42: Installationoverview

    Installation Overview Before you Begin Your Installation The Hosted PBX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Transmitter and Wireless Adapters to connect Desk Phones wirelessly.
  • Page 43 This diagram depicts your setup options. By purchasing the optional Wireless Transmitter and Wireless Adapters you may also connect Desk Phones wirelessly. The following setup options ARE NOT supported: 1. Connecting one phone to another 2. Connecting a phone to the base unit then connecting a PC 3.
  • Page 44: Assigning Extension Numbers And Phone Numbers To Phones

    Assigning Extension Numbers and Phone Numbers to Phones Each phone is assigned an extension and a phone number. Packing list includes a list of your phones and their associated phone numbers and extension. You should have also received and email from Intermedia with the phone numbers and extensions associated with each enhanced services such as an Auto Attendant or WebFax.
  • Page 45: Installing Your Hosted Pbx Phone

    Installing your Hosted PBX Phone Installing Desk Phones Desk Phones can be installed in the following ways • You may connect Desk Phones Wirelessly to the Optional Wireless Transmitter and the Optional Wireless Adapters • You may connect Desk Phones to your existing router •...
  • Page 46 Use the included LAN cable; connect one end into the port on the back of the phone labeled SW and connect the other end into any data port on your network (router, switch or wall jack). Option 2: Connect Desk phones using your existing data network then connect the phones to your computer If you already have a computer using a wall data jack or router/switch ports, unplug the computer from the network, then connect the phone...
  • Page 47 Align the base bracket with two of the four slots on the back of the phone. b. Pinch base slightly and slap other two tabs into remaining holes Connecting Wired and Wireless Headsets The Cisco SPA 504G supports headsets from different manufacturers. Additional information can be found at the manufacturer’s websites: Each brand and type of headset may require different steps for connection.
  • Page 48: Installing The Desk Phone Wirelessly

    In general, to connect a headset connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic: Installing the Desk Phone Wirelessly The wireless adapter allows a desk phone to be used without a cord connecting it to the Wireless Transmitter.
  • Page 49: Activating The Service

    using the port. Then plug the Wireless Adapter’s power cord into a power o ut l et . To avoid interference or static on the phone, place the Wireless Adapter away from the phone as shown. Activating the Service Before you can make or receive calls, you need to activate your phone line(s).
  • Page 50 3. Select either the “Line activation” or “Phone activation” section, place a check in the box next to the items you wish to activate, and press the Save changes button. NOTE- You will activate all of your lines at once, so if there is no “Activate Lines”...
  • Page 51: Conformance

    IMPORTANT SAFETY CONFORMANCE INFORMATION FOR IP PBX BASE UNIT AND DESKPHONES Conformance This equipment is designed for use in the United States. This equipment complies with the following standards: FCC Part 15, Subparts B, C, D FCC Part 68 UL60950 Analog extension ports: TNV3 CO port: TNV3 ADSL port: TNV3...
  • Page 52: Fcc Information

    but take it to a qualified serviceman when some service or repair work is required. Opening or removing covers can expose you to dangerous voltages or other risks. Incorrect re-assembly can cause electric shock when the product is subsequently used. •...
  • Page 53: Data Equipment

    tification prior to connection. In some states, the state public utility com- mission, public service commission or corporation commission must give prior approval of connection. Data Equipment The table below shows which jacks are associated with which modes of operation: Mode of Operation USOC Jack Permissive...
  • Page 54: Rf Radiation Exposure

    including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

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