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Cisco WIP310 User Manual

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USER GUIDE
Cisco Wireless-G IP Phone
Model WIP310

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Summary of Contents for Cisco WIP310

  • Page 1 USER GUIDE Cisco Wireless-G IP Phone Model WIP310...

  • Page 2: Table Of Contents

    Welcome Chapter 1: Getting to Know Your WIP310 Chapter 2: Installing the WIP310 Cisco WIP310 User Guide About the Phone About This Guide Charging the Phone Using Phone Keys and Buttons Handset Navigation Pad Entering Text Using Your Phone’s Hardware Features...
  • Page 3 Chapter 3: Using Your WIP310 Cisco WIP310 User Guide Configuring WEP Configuring WPA/WPA2 Personal Editing a Wireless Profile Deleting a Wireless Profile Switching Between Wireless Profiles Choosing the Wireless IP Settings Registering Your Phone Making and Receiving Phone Calls Dialing a Number from the Recently Used Numbers List...
  • Page 4 Chapter 4: Advanced Functions Cisco WIP310 User Guide Using Speed Dials Adding a Speed Dial Number Editing or Deleting a Speed Dial Number Calling a Speed Dial Number Choosing Your Ringtone Using Keypad Options Locking the Keypad Muting the Keypad...
  • Page 5 Chapter 5: Using the WIP310 with the Cisco SPA9000 Voice System Appendix A: Where to Go From Here Appendix B: Specifications Cisco WIP310 User Guide Upgrading Your Phone Firmware Performing a Factory Reset Restarting the Phone Picking Up Calls Picking Up a Call at a Specific Extension...

  • Page 6: Welcome

    About the Phone The Cisco WIP310 IP phone is part of the Cisco suite of products for small-to- medium businesses and individuals. This suite of products provides low-cost Internet telephony solutions, including an IP PBX (SPA9000) to provide business- class phone services, a line of wired IP phones, and the WIP310 wireless IP phone.

  • Page 7: About This Guide

    System to provide wireless IP phone service in a home office or small office environment. It can serve also as a standalone wireless Internet phone in a home environment where a wireless G network is available. For travel, the Cisco WIP310 provides phone service wherever wireless networks are available.

  • Page 8: Finding Information In Pdf Files

    Finding Information in PDF Files The WIP310 documents are published as PDF files. The PDF Find/Search tool within Adobe® Reader® lets you find information quickly and easily online. You can perform the following tasks: • • • Finding Text in a PDF Follow this procedure to find text in a PDF file.

  • Page 9: Finding Text In Multiple Pdf Files

    If you want to specify additional search criteria, click Use Advanced Search Options, and choose the options you want. d. Click Search. Cisco WIP310 User Guide Search window lets you search for terms in multiple PDF files that are stored...
  • Page 10 When the Results appear, click + to open a folder, and then click any link to open STEP 4 the file where the search terms appear. For more information about the Find and Search functions, see the Adobe Acrobat online help. Cisco WIP310 User Guide...

  • Page 11: Chapter 1: Getting To Know Your Wip310

    • • • • Charging the Phone Your Cisco WIP310 Wireless-G IP Phone set consists of a handset, charger, USB cable, and power supply. Cisco WIP310 User Guide Charging the Phone, page10 Using Phone Keys and Buttons, page12 Entering Text, page13...
  • Page 12 Getting to Know Your WIP310 Charging the Phone To charge the phone: Place the phone in the charging cradle. STEP 1 Connect one end of the power supply to the phone charger. STEP 2 Connect the other end of the power supply to an electrical outlet.

  • Page 13: Using Phone Keys And Buttons

    Getting to Know Your WIP310 Using Phone Keys and Buttons Using Phone Keys and Buttons Figure 2 Phone Buttons This table describes your phone’s buttons: Number Cisco WIP310 User Guide Description Left soft key—The function of this key screen or menu you are currently viewing. For example, in the Home screen, press this soft key for Options.

  • Page 14: Handset Navigation Pad

    Getting to Know Your WIP310 Entering Text Handset Navigation Pad Figure 3 Select Button and Arrow Keys To navigate through the phone menus, use the Navigation Pad. The Select button is the silver button in the middle of the navigation pad.
  • Page 15 Getting to Know Your WIP310 Entering Text To exit to a previous menu without saving information: Press the Back key multiple times until you reach the beginning of the text field. STEP 1 The Cancel soft key then appears. Press Cancel to exit.

  • Page 16: Using Your Phone's Hardware Features

    Getting to Know Your WIP310 Using Your Phone’s Hardware Features Using Your Phone’s Hardware Features Your phone includes a speaker phone and a headset port. Figure 5 Speaker Phone The speaker is located on the back of the phone. To use the speaker phone, while on a call, press the Speaker On/Off button located on the left side of the phone.

  • Page 17: Viewing The Phone Display Screen

    Getting to Know Your WIP310 Using Your Phone’s Hardware Features Color and State Solid red Solid green Orange blinking Green blinking Red blinking Viewing the Phone Display Screen Your phone features a full-color high-resolution display screen that provides the phone status, time and date, and other information as described below.

  • Page 18: Understanding Display Screen Icons

    Getting to Know Your WIP310 Using Your Phone’s Hardware Features You can return to the Home screen at any time by pressing the Power/End Call button. The Home screen displays the following information: Number Understanding Display Screen Icons The display screen also contains icons that indicate phone functions and status.
  • Page 19 Getting to Know Your WIP310 Using Your Phone’s Hardware Features Icon Cisco WIP310 User Guide Description Indicates that there are new message(s) waiting. Indicates that the speaker phone is in use. Indicates that the handset or headset is in use.
  • Page 20 Icon Cisco WIP310 User Guide Description Indicates that a call is in progress between two WIP310 phones. Indicates that a call is active. Indicates that a call is on hold. Indicates that a call has ended because the other party hung up, the number was incorrect, or the call timed out.

  • Page 21: Understanding Display Messages

    Getting to Know Your WIP310 Using Your Phone’s Hardware Features Understanding Display Messages Your phone displays status messages on the screen to indicate phone actions and results. Some of the common display messages are: • • • Cisco WIP310 User Guide Acquiring Network—The phone is attempting to connect to a wireless...

  • Page 22: Chapter 2: Installing The Wip310

    The battery fits only one way. Do not force. Replace the cover after the battery is installed. STEP 3 Cisco WIP310 User Guide Installing the Battery, page 21 Powering On the Phone, page 23 Powering Off the Phone, page 23...

  • Page 23: Charging The Battery

    Installing the WIP310 Installing the Battery Figure 1 Battery Installed Charging the Battery To charge the battery: Insert the power adapter into the charger. STEP 1 Figure 2 Inserting the Power Adapter Cisco WIP310 User Guide...

  • Page 24: Powering On The Phone

    The phone is ready to use when the Home screen appears (in approximately 30 seconds). Powering Off the Phone Power off the phone by pressing and holding the Power/End Call button until the screen becomes dark. Cisco WIP310 User Guide...

  • Page 25: Before You Begin

    (90 m) of the wireless network to connect. 1. The Wi-Fi Protected Setup Mark is a mark of the Wi-Fi Alliance. Cisco WIP310 User Guide Access to a Wireless-B or Wireless-G network with Internet access An account with an Internet Telephony Service Provider (ITSP)

  • Page 26: Using Wi-Fi Protected Setup

    When the Home screen appears, press the Select button to display the Settings STEP 2 menu. Press the Select button again and navigate to the Press the Select button to view your options. STEP 3 Cisco WIP310 User Guide Wireless Setup menu.
  • Page 27 Within two minutes, press the Select button (green check mark icon) on your phone. The phone displays a message if the connection is successful. Cisco WIP310 User Guide Use Wi-Fi Protected Setup and press the Select button. Connect easily by pushing a button...

  • Page 28: Using The Pin Connect Method

    Press the Power/End Call button to power on the phone. STEP 1 When the Home screen appears, press the Select button to display the Settings STEP 2 menu. Press the Select button again and navigate to the Cisco WIP310 User Guide Manually Configuring Your Wireless Wireless Setup menu.
  • Page 29 Connect to your router’s web interface using a web browser. Your computer must STEP 6 be connected to your wireless network. Enter the IP address of the wireless router in the browser toolbar. Cisco WIP310 User Guide and press Select. Connect by using PIN Use Wi-Fi Protected...
  • Page 30 Installing the WIP310 Accessing the Wireless Network If required, enter the user name and password. (By default, Linksys routers STEP 7 typically use “admin” for the user name and “admin” for the password.) View the Wireless tab or screen. Locate the Wireless Protected Setup STEP 8 configuration menu.

  • Page 31: Manually Configuring Your Wireless Connection

    If you do not know your wireless router security type, you need to log in to the router interface to get this information. The steps below are written for a Linksys router, but procedures for other routers should be similar.
  • Page 32 The following example shows WEP information for a Linksys WRT160N router: If your router is using WPA, note the WPA shared key, or passphrase that you need to enter later. The following example shows WPA information for a Linksys WRT160N router:...

  • Page 33: Adding A Wireless Profile

    The Wi-Fi Profiles screen list appears. The list is empty when configuring your phone for the first time. You can either: • • Cisco WIP310 User Guide Manual Setup to manually configure a Wi-Fi Profile. Create a new profile (skip to...
  • Page 34 Navigate to the desired network and press the Select button: STEP 5 • • Cisco WIP310 User Guide . Press the Select button. If the network is unsecured, see If the network is secured, you will need to enter your passphrase or other security credentials.

  • Page 35: Unsecured Routers

    Creating a New Router Profile Follow the steps below to add the profile: In the Wireless Setup > Manual Setup screen, press Options and choose STEP 1 Profile Press the Left Arrow key to turn STEP 2 Cisco WIP310 User Guide Auto Connect...

  • Page 36: Configuring Wep

    STEP 2 Press the Down Arrow key and enter the default TX Key (1, 2, 3, or 4). STEP 3 Cisco WIP310 User Guide None—Press the Select button and the phone automatically connects to the router. WEP (Wired Equivalent Privacy)—See WPA/WPA2 Personal—See...

  • Page 37: Configuring Wpa/Wpa2 Personal

    If you have more than one wireless profile saved, the phone tries to contact the first NOTE wireless router in the list upon startup. Cisco WIP310 User Guide Scroll down to enter the passphrase. (To generate a passphrase, select Options. Click Generate Key, then Save.) Scroll down to enter the 64 or 128-bit key into the Key 1, Key 2, Key 3, or Key 4 field.

  • Page 38: Editing A Wireless Profile

    Profile Switching Between Wireless Profiles You can configure multiple wireless profiles on your WIP310. If you have more than one wireless profile saved on your phone, the phone tries to contact the first wireless router in the list upon startup. Therefore, you should first configure the wireless profile for the location where you use the phone the most.

  • Page 39: Choosing The Wireless Ip Settings

    You can configure the phone with a static, or unchanging IP address. You should only configure your WIP310 to use a static IP address if you have been NOTE instructed to do so by your ITSP or by another support person.
  • Page 40 • • Press the Select button. STEP 4 Cisco WIP310 User Guide Wireless Setup menu and press the Select button to view your Static IP—Enter the permanent IP address to assign to your phone. NetMask—Enter the netmask to identify the subnet.

  • Page 41: Registering Your Phone

    ITSP. If you received your phone directly from your ITSP, it should be pre-configured and perform this step automatically. If there is a problem with registration, the phone displays a message that it failed to register. If this occurs, contact your ITSP for assistance. Cisco WIP310 User Guide...

  • Page 42: Chapter 3: Using Your Wip310

    • • • • • • Cisco WIP310 User Guide Making and Receiving Phone Calls, page 42 Using the Speaker Phone, page 45 Muting Your Phone, page 45 Adjusting the Call Volume, page 45 Transferring a Call, page 46 Creating Conference Calls, page 46...

  • Page 43: Making And Receiving Phone Calls

    (Optional) To edit the number, press the Select button. Use the Left and Right STEP 2 Arrow keys to insert numbers and the Back soft key to delete numbers. Press the Call button. STEP 3 Cisco WIP310 User Guide Using Contacts, page 62 Using Messaging, page 64 Using Web Services, page 68...

  • Page 44: Dialing A Number From Your Contacts Or The Call History List

    While the phone is ringing, you can also press the Options soft key and choose one of the following options: Cisco WIP310 User Guide Contacts—Select a number from the Contacts list. Call History—Select a number from the Call History list.

  • Page 45: Receiving Phone Calls While Configuring Your Phone

    To return to the call, press the Select button again. Ending a Call To end a call, press the Power/End Call button. Cisco WIP310 User Guide New Call—Ignore the call and place a new call. Press the Down or Up New Call Arrow keys and navigate to Mute—Mute the speaker on your phone.

  • Page 46: Using The Speaker Phone

    Select button. Adjusting the Call Volume While in a call, press the Left or Right Arrow key to adjust the call volume. Press the Select button to save the setting. Cisco WIP310 User Guide page15. Using Your Phone’s Mute .

  • Page 47: Transferring A Call

    Place the first call. (See STEP 1 Press Options and navigate to STEP 2 Cisco WIP310 User Guide Blind transfer—Transfer a call to another party without waiting for the other party to answer. Attended transfer—Transfer a call to another party after speaking to the other person.

  • Page 48: Viewing Missed Calls

    This selection allows you to quickly view any Missed Calls. If there are no missed calls, this choice does not appear. A phone icon appears on-screen along with a message of how many calls were missed. Cisco WIP310 User Guide Conference...

  • Page 49: Viewing The Call History

    Press the Select button. The entire Call History appears. STEP 2 Press the Left or Right Arrow key to scroll through the Incoming Calls, Outgoing STEP 3 Calls and Missed Calls. Cisco WIP310 User Guide Missed Calls Call History option.
  • Page 50 Use the Up or Down Arrow key to navigate to your choice and then press the STEP 2 Select button. • • Cisco WIP310 User Guide Send to Contacts If you choose to can edit the information. Clear List Clear Entry If you choose to remove this list/entry?”...

  • Page 51: Setting Do Not Disturb On Your Phone

    If you are in a phone call, call waiting notifies you of another incoming call by playing a beep and showing the incoming call on the display. You can turn call waiting on and off. Cisco WIP310 User Guide Do Not Disturb Call Preferences...

  • Page 52: Blocking Anonymous Calls

    Blocking Anonymous Calls You can configure your phone to block calls from an unidentified caller. Calls from unidentified callers will not ring your WIP310 phone. To configure call blocking: In the Home screen, press the Select button to choose STEP 1...

  • Page 53: Blocking Caller Id

    Use this option to forward incoming calls to a different phone number or to your voice mail. You can forward all calls, forward calls when your phone is busy, or forward calls when there is no answer. Cisco WIP310 User Guide Call Preferences Block Caller ID...
  • Page 54 • • • • Cisco WIP310 User Guide Call Forwarding Forward All—Forward all calls. Forward All Dest—If you selected Forward All, enter the phone number to which you want to forward all calls. To stop call forwarding, delete the call forwarding number.

  • Page 55: Using Speed Dials

    STEP 3 Press the Up or Down Arrow key to navigate to an available Speed Dial number STEP 4 slot (1 is reserved for voice mail). Press the Select button. Cisco WIP310 User Guide Settings Speed Dial in the Settings menu.

  • Page 56: Editing Or Deleting A Speed Dial Number

    To call a speed dial number that you have configured, press and hold the speed dial digit. For speed dials with more than one digit, press and hold the last number. Cisco WIP310 User Guide Edit to edit the speed dial name.

  • Page 57: Choosing Your Ringtone

    Press Select (left soft key) to enable the ring tone. An X appears in the check box. STEP 5 Press the Back soft key to move back one screen. Press the Power/End Call button STEP 6 to return to the Home screen. Cisco WIP310 User Guide Settings Ringtone...

  • Page 58: Using Keypad Options

    You can turn the phone keypad off so that no tones are played when phone keys and buttons are pressed. To mute the phone keypad: In the Home screen, press the Select button to choose Settings. Press the Select STEP 1 button and navigate to Cisco WIP310 User Guide Key Lock Call Preferences...

  • Page 59: Changing The Backlight Setting

    In the Home screen, press the Select button to choose STEP 1 Press the Select button and navigate to STEP 2 Cisco WIP310 User Guide Keypad Tone and press the Left or Right Arrow key to select Settings Backlight Settings...

  • Page 60: Setting The Date And Time

    STEP 1 Press the Select button and navigate to STEP 2 Cisco WIP310 User Guide Backlight Settings Screen dim/off—Press the Left or Right Arrow key to increase or decrease the number of seconds that elapse before the screen dims or goes off.

  • Page 61: Changing The Phone Name (Station Name)

    Press the Select button (check mark icon) to confirm or press the Cancel soft key STEP 3 to exit without changes. Changing the Phone Name (Station Name) The Station Name is the name of the phone that is shown in the upper right of the Home screen. Cisco WIP310 User Guide...

  • Page 62: Viewing The Display Name Or Phone Number

    In the Home screen, press the Select button to choose STEP 1 Press the Select button and navigate to STEP 2 Press the Select button to see the Display Settings options. STEP 3 Cisco WIP310 User Guide Display Settings Station Name Settings Display Settings...

  • Page 63: Using Contacts

    Contacts appear. If there are no names, an empty list appears. Press the Options soft key and press the Up or Down Arrow key to navigate to STEP 2 Add New Cisco WIP310 User Guide Display Name Phone Number Settings Contacts .

  • Page 64: Managing Contacts

    In the Home screen, press the Contacts soft key. STEP 1 Navigate to the contact whose information you want to edit. STEP 2 Cisco WIP310 User Guide Add New—Add a new contact. Delete—Delete a contact. Add to Speed Dial—Add a speed dial for the contact.

  • Page 65: Calling A Contact

    50 messages in your Inbox, 50 in the Sent box and 50 in the Drafts box. To access the Messaging menu: From the Home screen, press the Select button to see the menu options. Press the STEP 1 Left or Right Arrow key to navigate to Cisco WIP310 User Guide Messaging...

  • Page 66: Viewing A Message

    STEP 1 press the Select button. Use the Up or Down Arrow key to scroll to the desired message and press the STEP 2 Select button to view the message or press Options and choose Read. Cisco WIP310 User Guide Inbox...

  • Page 67: Composing A Text Message

    Up or Down Arrow key to select If you choose to save the message, you can send it or delete it later. Cisco WIP310 User Guide Delete—Delete the message. Forward—Send the message to another phone. Enter the number to which to send the message and press the Select button.

  • Page 68: Accessing Draft Messages

    Arrow key to select one of the following: • • • • Cisco WIP310 User Guide Edit Edit Dial—Edit the destination number and place a phone call to that number. Press the Call button to place the call after editing. Delete Delete All—Delete all messages from the Drafts mailbox.

  • Page 69: Using Web Services

    Press the Down Arrow key to enter keyword information, using the phone keypad. STEP 3 The phone displays available local information on the screen. Cisco WIP310 User Guide Settings Web Services . Press the Select button to see the Local Search screen.

  • Page 70: Getting Stock Quotes

    To view the updated stock list, press the press the Back soft key. Press the Power/ STEP 5 End Call button to return to the Home screen. Cisco WIP310 User Guide GET QUOTE field, enter the symbol for the stock you want to track.

  • Page 71: Viewing Local Weather Information

    Enter the zip code for the weather area you want to view. The screen displays the STEP 5 local weather information and the location you entered is added to the list of weather information. Press the Back soft key to view this list. Cisco WIP310 User Guide Weather Weather Add New...

  • Page 72: Chapter 4: Advanced Functions

    Most phone configuration is done using the phone. However, enabling this setting NOTE allows system administrators to use the web browser to configure advanced settings. Cisco WIP310 User Guide Enabling the Web Server, page 71 Using the Web Interface, page 72 Using Star Codes, page 74...

  • Page 73: Using The Web Interface

    STEP 1 Phone Info On your PC, open Internet Explorer. STEP 2 Enter the IP address of your phone in the browser toolbar. STEP 3 Cisco WIP310 User Guide Misc Settings and press the Select button. Settings Misc Settings options.
  • Page 74 The Info page of the Wireless-G IP Phone Web Interface displays. STEP 4 You can configure some of your phone settings, such as call forwarding and Do Not Disturb, using the web interface. See the sections on those settings in this guide for more information. Cisco WIP310 User Guide...

  • Page 75: Using Star Codes

    Using Star Codes Using Star Codes The WIP310 supports numerous “star codes: to access phone supplementary services. These codes, which start with *, are entered before dialing a telephone number and provide services. For example, to block caller ID (star code 67), you would dial *67, followed by the telephone number you are calling.
  • Page 76 027110 017111 027111 0172632 01729 02729 *Requires that the WIP310 phone be part of a Cisco SPA9000 Voice System network. **Requires that the paged extension be part of a Cisco SPA9000 Voice System network. Cisco WIP310 User Guide Definition Deactivate anonymous call blocking.

  • Page 77: Upgrading Your Phone Firmware

    Upgrading Your Phone Firmware Upgrading Your Phone Firmware The software on your WIP310 that controls the phone’s features and functions is called firmware. You may be advised by your technical support person to upgrade your firmware if the phone shipped with an older version.

  • Page 78: Performing A Factory Reset

    When the upgrade is complete, disconnect the phone from your PC and power it on. To upgrade your phone firmware if your WIP310 is part of a Cisco SPA9000 Voice System: Start Internet Explorer, and enter the following URL: STEP 1 smallbiz.

  • Page 79: Restarting The Phone

    Press the Select button (check mark icon) to confirm or press the Cancel soft key STEP 4 to exit without changes. Cisco WIP310 User Guide Settings menu. Restart Phone and press the Select button. The question, “Are you...

  • Page 80: Chapter 5: Using The Wip310 With The Cisco Spa9000 Voice System

    If your WIP310 is used in a small business environment, it may be part of a Cisco SPA9000 Voice System. Contact your system administrator for more information.

  • Page 81: Picking Up A Call At A Specific Extension

    Using the WIP310 with the Cisco SPA9000 Voice System Using Call Park Picking Up a Call at a Specific Extension To pick up a call ringing at a specific extension: From the Home screen, enter the pickup star code (36) and the extension number STEP 1 of the ringing phone.

  • Page 82: Retrieving Parked Calls

    The call is transferred to your phone. Using Paging Your WIP310 can automatically answer pages from other Cisco SPA phones in the Cisco SPA9000 Voice System. When your WIP310 is paged, the phone emits a series of beeps, and two-way audio is established between your phone and the phone that called you.

  • Page 83: Using The Corporate Directory

    Options. Edit the number, then press the Call button.) Enabling the Linksys Key System If your phone is part of a Linksys Key System, you need to enable the key system to access Linksys Key System functions. After navigating to STEP 1 see the Misc Settings options.

  • Page 84: Appendix A: Where To Go From Here

    Where to Go From Here See the following documents for more information relating to the WIP310. Related Documentation • • Support Support contact information for this product is available on Cisco.com at the following location: www.cisco.com/go/smallbiz Regulatory Compliance and Safety Information Regulatory Compliance and Safety Information for this product is available on Cisco.com at the following location:...

  • Page 85: Warranty

    It is also available on the CD-ROM that ships with this product. End User License Agreement (EULA) Licensing information that applies to this product is available on Cisco.com at the following location: www.cisco.com/go/smallbiz It is also available on the CD-ROM that ships with this product. Cisco WIP310 User Guide...

  • Page 86: Appendix B: Specifications

    Network Protocols Wi-Fi Features Voice Protocols Voice Codecs DTMF Transmission Voice Quality Cisco WIP310 User Guide WIP310 2.4Ghz 13 dBm for 802.11g / 15 dBm for 802.11b Outdoor up to 100m-300m, Indoor up to 25m-100m PIFA One USB Port (1.1 and 2.0), 2.5m Standard 4 Segment Ear Phone Jack 1.8 inch TFT, LCD (128 x 160 pixels) 65K Colors, Backlit...
  • Page 87 Specifications Call Control* Phone Feature Management features Cisco WIP310 User Guide CNG - Comfort Noise Generation VAD - Voice Activity Detection Caller ID Call Mute Call Hold / Resume Call Forward (Conditional, Unconditional, Busy or No Answer) Call Transfer (Attended or Blind)
  • Page 88 Battery life will vary from the stated average by usage, configuration and environment. Cisco WIP310 User Guide 1.71” x 5.85” x 1” W x H x D (44 x 149 x 25 mm) .24 lbs, 3.88 oz (110 g)

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