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Problems Running New Application Software
Problems that occur when you run new application software are usually
related to the software. Faulty equipment is much less likely, especially if
other software runs correctly. Go through the checklist below to see if the
situation is one that may be easily corrected. If the problem persists after
you have checked and corrected all of these items, contact the software
vendor's customer service representative.
___ Does the system meet the minimum hardware requirements for the
software? Refer to the software documentation.
___ Is the software an authorized copy? Unauthorized copies often do not
work. Obtain an authorized copy of the software.
___ If you are running the software from a diskette, is it a good copy?
___ If you are running the software from a hard disk, is the software
correctly installed? Were all necessary procedures followed and files
installed?
___ Are the correct device drivers installed?
___ Are the correct video drivers installed?
___ Is the software correctly configured for the system?
___ Are you using the software correctly?
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Solving Problems
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