Epson WF-C5790 Service Manual page 79

EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a
Category Error name
Scan to Network Single Size exceeded
Folder
Multiple Size exceeded
Insufficient memory
Invalid destination
Addition limit exceeded
Scan to Cloud NW rebooting
Communication error
Not logged in
Service not registered
Service stopped
Destination not registered
Destination not selected
Size exceeded
Invalid destination
Other (sending error)
Addition limit exceeded
Troubleshooting
Table 4-1. Normal errors
Error details
Notifies that the upper limit of the storage destination capacity has been
reached.
Notifies that the upper limit of the storage destination capacity has been
reached.
Display the number of pages that were successfully saved.
Notifies that the execution memory is insufficient, and asks the user to
check jobs that are running simultaneously.
The user is asked to check the storage destination, user name, and
password settings.
Notifies that the number of drafts that can be read has reached the upper
limit.
Notifies that a re-connection to the network is in progress.
The user is asked to check the network connection.
Notifies that communication with the server has failed.
Notifies that the printer is not registered in the Epson Connect service.
Notifies that the Epson Connect service is set to Pause.
Notifies that the destination has not been registered.
The user is asked to select the destination.
Notifies that the size that can be sent to the server has been exceeded.
Notifies that the selected destination has been changed on the server.
Notifies that some error has occurred.
Notifies that the number of drafts that can be read has reached the upper
limit.
Troubleshooting procedure
Error solution
Secure enough storage area in the storage destination.
Alternatively, set the resolution and compression rate
to a lower value so that the size of the scan data
reduces.
Secure enough storage area in the storage destination.
Alternatively, either reduce the number of drafts, or set
the resolution and compression rate to a lower value so
that the size of the scan data reduces.
Wait for the simultaneously running jobs to complete,
and then try again.
Set the following storage destination settings
correctly:
Communication mode, folder path, user name,
password, port number
Send or save the scanned file, and scan the remaining
drafts as another job.
Wait for a while and then try again.
 Check the removal and connection of LAN.
 If the address settings are different, change them.
 In the case of a specific PC, check the security
settings, etc.
 If the error occurs from multiple PCs, check the
server, hub, and router.
Wait for a while and then try again.
Check the network connection.
Register the printer in the Epson Connect service.
Enable the service in the Epson Connect settings in
Setup.
Register the destination in Epson Connect service.
Set the destination.
Reduce the number of drafts and then try again.
Re-select the destination.
Resend.
Send or save the scanned file, and scan the remaining
drafts as another job.
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