Troubleshooting Procedure; Normal Errors - Epson WF-C5790 Service Manual

EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a

4.2 Troubleshooting procedure

4.2.1 Normal Errors

Category Error name
Printer Printer fatal error
Paper jam error
Left outside CAP error
CR protective material removal
forgotten error
No paper error
Double feeding error
Automatic duplex paper size mismatch
error
Scanner cover open error
Front cover open error
Rear cover open error
Rear cover open error
(Optional cassette)
Ink case open error
Memory full error
Memory insufficient error
Duplex printing not possible error
Troubleshooting
Table 4-1. Normal errors
Error details
Notifies that since an error has occurred in the printer mechanism, the
power must be turned on again.
Notifies that since an error has occurred due to paper jam in the printer
mechanism, the paper must be removed.
Notifies that since there is a possibility that the nozzle may be clogged,
it is recommended to attempt nozzle check printing.
Notifies a message indicating that removal of the CR protective
material or protective tape was forgotten, and that it must be removed.
Notifies that since there is no paper, the paper must be set before
starting printing.
Notifies that since multiple sheets of paper were fed at the same time,
the paper must be reset before starting printing.
Notifies that because of failed printing due to a different paper length at
the time of automatic duplex/FAX printing, paper of appropriate size
must be set.
Notifies that the scanner unit must be closed.
Notifies that the Front Cover must be closed.
Notifies that the Rear Cover must be closed.
Notifies that the Rear Cover of the Optional Cassette must be closed.
Notifies that the ink case must be closed.
Notifies that due to insufficient memory during processing, some pages
could not be printed during the course of printing.
Notifies that due to insufficient memory during processing, pages were
ejected during the course of printing, and could not be printed.
Notifies that duplex printing is not possible, and that printing is started
on one side.
Troubleshooting procedure
Error solution
Restart the printer.
(See 4.2.2 Fatal Errors (P. 88).)
Remove the jammed paper. The recovery process is
performed when either the cover is closed or the cassette
is inserted in accordance with the jammed location.
Press the Release key.
Remove the cause of jamming. The recovery process
is performed when the cover is closed.
 If there is no paper, set a paper, and press the Start key.
 Set the paper, and either wait for a fixed period of
time, or press the Error cancellation key.
 Set the paper in the target paper feeder.
Reset the paper and press the Error cancellation key.
Reset the paper and press the Error cancellation key.
Close the ADF/SCN Unit.
Close the Front Cover.
Close the Rear Cover.
Close the Rear Cover of the Optional Cassette.
Close the ink case.
Press the Error cancellation key.
Reduce the amount of memory used for print page data
by, for example, splitting up the print pages.
Press the Error cancellation key.
Revision A
73
Confidential