Equipment Information Necessary For Fax Trouble Report - Epson WF-C5790 Service Manual

EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a

4.3.7.2 Equipment information necessary for fax trouble report.

If it is difficult to identify the cause of the problem, contact the service support
for the following information.
 Symptom report of trouble
(4.3.7.1 Fax troubleshooting basics
troubleshooting.)
 Device setting information
(Please see below for contents. The information in points 1. to 6. is
mandatory to be included in the fax trouble report.)
Report /Log name Print Procedure
"Fax" → "Menu" → "Fax Report" → "Fax Log"

Report format?
"Settings" → "General Settings" → "Fax
Communicatio
Settings" → "Report Settings" → "Report
1 n management
format" → "Detailed information"

report Auto print:
"Settings" → "General Settings" → "Fax
Settings" → "Report Settings" → "Fax Log
Auto Print" = "On (every 30 items)"
"Fax" → "Menu" → "Fax Report" → "Protocol
2 Protocol Trace
Trace"
"Fax" → "Menu" → "Fax Report" → "Fax
3 Fax setting list
setting list"
Stored Fax "Fax" → "Menu" → "Fax Report" → "Stored
4
documents Fax documents"
Printer
"Settings" → "Printer Status/Print" → "Print
5 information
Status Sheet" → "Configuration Status Sheet"
sheet
Troubleshooting
by referring to basic step 1 of fax
Remarks
Print with report type =
"detailed information".
When symptoms rarely
occur, automatically print
and acquire multiple
sheets.
Logs that are
experiencing trouble
symptomatic errors are
preferred.
The setting information
of the device is
mandatory for
investigating the
problem.
It is necessary to ensure
that unnecessary
information is not
remaining in the memory.
The setting information
of the device is
mandatory for
investigating the
problem.
Fax Troubleshooting
Report /Log name Print Procedure
Usage history
"Settings" → "Printer Status/Print" → "Print
6 sheet
Status Sheet" → "Usage History Sheet"
Network Status "Settings" → "Printer Status/Print" →
7
Sheet "Network"
Sending
document,
8 sample of
received
document
Revision A
Remarks
Necessary to know the
usage volume of the
device.
In the case of a trouble in
the network system
Communication time is
slow, picture quality is
bad, etc
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