Overview; Specified Tools; Procedure For Troubleshooting; Printer Messages (Epl-5900) - Epson EPL-5900 Service Manual

EPSON EPL-5900/EPL-5900L

3.1 Overview

With this printer, almost all troubles can be coped with by using "EPSON Printer
Window !3" installed on the host personal computer. Once an error occurs, the
"EPSON Printer Window !3" will appear as a pop-up window on the screen of the host
PC. It will show details of how to cope with the trouble. In almost all cases, the user
can recover the printer with this unit from the error, provided that the user follows the
instructions indicated on the pop-up window.
In addition, the User's Manual for EPSON EPL-5900/EPL-5900L describes detailed
steps to be taken for recovery from typical errors.

3.1.1 Specified Tools

This printer does not require any specified tools for troubleshooting.

3.1.2 Procedure for Troubleshooting

Before entering actual troubleshooting work, execute the following works:
Check the inside of the printer, and remove foreign matters, if any, such as
paper clips, staples, bits of paper, paper dust or toner.
Clean the inside of the printer and the rubber rolls.
Troubleshooting

3.1.3 Printer Messages (EPL-5900)

Messages of EPL-5900 are given in the following four types:
Status:
Indicates an operation state of the printer.
Status messages are displayed only when no error is occurring or during
initialization.
Error:
Indicates that any error has occurred.
Warning:
Indicates that warning is given.

Service Call Error

Indicates that any error requiring service call has occurred.
NOTE: For a list of printer messages, refer to "1.5.3 Printer Messages (Only with
EPL-5900)" (p.62).
3.1.3.1 Service Call Error
When there is any error display, such as a service call error, print an error sheet to
identify the content of error first, and then recover or repair the printer.
How to print an error sheet
Press the Information switch at the occurrence of a service call error. An error
sheet will be printed after warm boot.
For special operations on the control panel, refer to "1.8 Special Operation (Only with
EPL-5900)" (p.68)
This function, a hidden function, must not be opened to any user.
C A U T I O N
Overview
Revision B
80