HPE ProLiant DL365 Gen11 Maintenance And Service Manual
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HPE ProLiant DL365 Gen11 Maintenance And Service Manual

HPE ProLiant DL365 Gen11 Maintenance And Service Manual

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HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide
HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide
Part Number: 30-1FF6625F-002
Published: April 2023
Edition: 2

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  • Page 1 HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide Part Number: 30-1FF6625F-002 Published: April 2023 Edition: 2...
  • Page 2 HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide Abstract Abstract This document is for the person who installs, administers, and troubleshoots server and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

  • Page 3: Table Of Contents

    Table of contents Table of contents Illustrated parts catalog Mechanical components Chassis left ear spare part Access panel spare part PCIe riser blank spare part PCIe riser cage spare parts Chassis right ear w/switch spare part Rack rail kit DIMM guard spare part Cable management arm spare parts System components DIMM spare parts...
  • Page 4 Power down the server Extend the server from the rack Remove the server from the rack Remove the access panel Install the access panel Releasing the cable management arm Removing and replacing the front bezel Removing and replacing the cable management arm Removing and replacing the enclosure rails Removing the hard drive blank Removing and replacing a hot-plug E3.S drive...
  • Page 5 Processor and socket components Device numbers Drives HPE Basic Drive LED definitions EDSFF SSD LED definitions HPE NS204i-u Boot Device LED definitions Fan bay numbering DSC-25 2-port SFP28 card ports and LEDs HPE NS204i-u Boot Device components HPE NS204i-u Boot Device LED definitions...
  • Page 6 Environmental specifications Server specifications Power supply specifications HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 1000 W Flex Slot Titanium Hot-plug Power Supply HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 1600 W Flex Slot -48 VDC Hot-plug Power Supply...

  • Page 7: Illustrated Parts Catalog

    PCIe riser cage spare parts Chassis right ear spare part DIMM guard spare part Cable management arm spare parts Subtopics Subtopics Chassis left ear spare part Chassis left ear spare part HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 8: Chassis Left Ear Spare Part

    Table 1. Table 1. Description Description Spare part number Spare part number PCIe riser blank P60141-001 PCIe riser cage spare parts PCIe riser cage spare parts Customer self repair: Mandatory Mandatory HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 9: Chassis Right Ear W/Switch Spare Part

    Right DIMM guard P52487-001 Cable management arm spare parts Cable management arm spare parts Customer self repair: Mandatory Mandatory Description Description Spare part Spare part number number 1U Cable Management Arm P38900-001 HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 10: System Components

    PCI riser board spare parts OCP NIC 3.0 adapter spare parts OCP NIC 3.0 adapter spare parts System board spare parts System board spare parts System battery spare part System battery spare part HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 11: Dimm Spare Parts

    AMD EPYC 9374F 3.85G 32C 320W P54072-001 AMD EPYC 9554 3.1G 64C 360W P54062-001 AMD EPYC 9654 2.4G 96C 360W P54058-001 Heatsink spare parts Heatsink spare parts Customer self repair: Optional Optional HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 12: Storage Controller Spare Parts

    Spare part number OCP 2-port 10Gb BASE-T adapter P13640-001 For more information on the removal and replacement procedures, see: . System board spare parts System board spare parts Customer self repair: Optional Optional HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 13: System Battery Spare Part

    Server options Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website . Hewlett Packard Enterprise PartSurfer website HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 14: Fan Spare Parts

    Power supply spare parts Hot-plug drive spare parts Hot-plug drive spare parts Cable kit spare parts Cable kit spare parts Fan spare parts Fan spare parts Customer self repair: Mandatory Mandatory HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 15: Battery And Capacitor Spare Parts

    8 SFF 24G x1 U.3 NVMe / SAS / SATA UBM6 BC P62072-001 8 SFF 24G x4 U.3 NVMe / SAS / SATA UBM6 BC P62066-001 Power supply spare parts Power supply spare parts Customer self repair: Mandatory Mandatory HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 16: Hot-Plug Drive Spare Parts

    1.8TB SAS 10K SFF SC 512e DS HDD 872738-001 1.8TB SAS 10K SFF SC 512e HDD 791055-001 2TB SAS 7.2K SFF SC 512e DS HDD 765873-001 2TB SATA 7.2K SFF SC 512e DS HDD 765869-001 HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 17: Cable Kit Spare Parts

    With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier to be used. For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 18 (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 19: Customer Self Repair

    Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes. Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 20 Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão Obrigatória HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 21 No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 22 HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 23 HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 24 HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 25: Removal And Replacement Procedures

    Removing and replacing the enclosure rails Removing and replacing the enclosure rails Removing the hard drive blank Removing the hard drive blank Removing and replacing a hot-plug E3.S drive Removing and replacing a hot-plug E3.S drive HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 26: Required Tools

    Required tools The following tools might be required to perform some procedures: T-10/T-15/T-30 Torx screwdriver HPE Insight Diagnostics software Safety considerations Safety considerations Before performing service procedures, review all the safety information. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 27: Electrostatic Discharge

    AC power is removed. WARNING: WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 28: Rack Warnings And Cautions

    A enclosure may become unstable if more than one component is extended. Do not stack anything on top of rail-mounted component or use it as a work surface when extended from the rack. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 29: Symbols On Equipment

    Consult your documentation for specific details. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 30 To reduce the risk of injury from a hot component, allow the surface to cool before touching. This symbol indicates the presence of a moving fan blade. If the spinning blades are contacted, the potential for injury exists. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 31 This symbol indicates the presence of a laser device in the product that may exceed Class 1 limits. Refer to the product documentation for more information. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

  • Page 32: Preparation Procedures

    Power up the server About this task About this task To power up the server, use one of the following methods: Press the Power On/Standby button. Use the virtual power button through iLO. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 33 5. After the installation or maintenance procedure, slide the server into the rack: a. Slide the server fully into the rack. b. Secure the server by tightening the thumbscrews. 6. Connect the peripheral cables and power cords. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 34 4. Extend the server from the rack . 5. Remove the server from the rack: 6. Place the server on a sturdy, level surface. Remove the access panel Remove the access panel About this task About this task HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 35 1. With the access panel latch open, insert the guide pin on the chassis through the hole on the bottom side of the latch. 2. Close the access panel latch. The access panel slides to the closed position. 3. Lock the access panel latch. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 36 4. Perform the post-installation or maintenance steps required by the procedure that necessitates the removal of the access panel. Releasing the cable management arm Releasing the cable management arm About this task About this task Release the cable management arm and then swing the arm away from the rack. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 37 3. Release the right side of the bezel from the front panel (callout 3). To replace the front bezel, reverse the removal procedure. Removing and replacing the cable management arm Removing and replacing the cable management arm HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 38 Procedure Procedure 1. Open the cable clamps. 2. (Optional) If your CMA has cable straps, unwrap the straps. 3. Remove the peripheral cables and power cords from the CMA. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 39 PUSH buttons on the outer and inner tabs and detach from the enclosure rails (callouts 3 and 4). Results Results To replace the component, reverse the removal procedure. Removing and replacing the enclosure Removing and replacing the enclosure rails rails HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 40 4. Disconnect all peripheral cables from the server. 5. Remove the server from the enclosure. 6. Place the server on a flat, level surface. 7. To remove the sliding rails, do the following: HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 41 8. To remove the enclosure mounting rails, do the following: a. In a threaded-hole enclosure, remove the rail screws. b. Disengage the rail pins from the enclosure columns (callouts 1 and 2). HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 42 About this task About this task CAUTION: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 43 If the server supports hot-plug components, minimize the amount of time the access panel is open. Procedure Procedure 1. Determine the status of the drive from the hot-plug drive LED definitions . 2. Back up all server data on the drive. 3. Remove the drive. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 44 Extend the server from the rack . b. Remove the server from the rack . 4. Remove the access panel . 5. Remove the primary riser cage. 6. Remove the M.2 SSD. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 45 CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Procedure Procedure 1. Remove the power supply blank. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 46 Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 47 Power down the server. c. Disconnect all peripheral cables from the server. 3. Release the power cords from the strain relief straps. 4. Disconnect the power cord from the power supply. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 48 CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. IMPORTANT: IMPORTANT: For optimum cooling, install fans in all primary fan locations. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 49 IMPORTANT: When a hot-plug fan is removed, the other fans in the server will increase speed to compensate. IMPORTANT: CAUTION: To avoid server shutdown, a fan must be replaced within 60 seconds of being removed. CAUTION: HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 50 Remove the server from the rack . 4. Remove the access panel . 5. Remove the riser cage. 6. Remove the riser blank. To remove blanks from the primary riser: HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 51 Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: a. Extend the server from the rack . b. Remove the server from the rack . HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 52 Remove the server from the rack. 4. Remove the access panel. 5. Remove the riser cage. 6. If a retaining screw is installed, remove the screw. 7. Remove the expansion card from the riser cage. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 53 3. Do one of the following: a. Extend the server from the rack . b. Remove the server from the rack . 4. Remove the access panel . 5. Remove the riser cage. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 54 6. Remove all expansion cards . 7. Remove the riser. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 55 Remove the server from the rack . 4. Remove the access panel . 5. Remove the riser cage. 6. If applicable, disconnect the GPU power cable, and then remove the GPU from the riser. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 56 6. Disconnect the serial port cable from the system board . 7. Remove the serial port: a. Remove the hex screws (callout 1). Retain screws for future use. b. Detach the serial port from the rear panel (callout 2). HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 57 Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Remove the server from the rack. 4. Remove the access panel. 5. Remove the chassis intrusion detection switch. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 58 Extend the server from the rack . b. Remove the server from the rack . 4. Remove the access panel . 5. Disconnect any cables from the controller Note the port numbers before disconnecting the cables. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 59 Remove the server from the rack . 4. Remove the access panel . 5. Remove the riser cage. 6. Disconnect any cables from the controller Note the port numbers before disconnecting the cables. 7. Remove the controller. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 60 3. Do one of the following: a. Extend the server from the rack . b. Remove the server from the rack . 4. Remove the access panel . 5. Remove the DIMM. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 61 About this task NOTE: NOTE: System ROM and firmware messages might display "energy pack" in place of "Smart Storage Battery." Energy pack refers to both HPE Smart Storage batteries and HPE Smart Storage Hybrid capacitors. Procedure Procedure 1. Power down the server.
  • Page 62 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: Extend the server from the rack . HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 63 Do not touch the heatsink fins. CAUTION: CAUTION: Heatsink screws must be tightened and loosened in alternating sequence. Do not overtighten the screws as this might damage the system board or the processor socket. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 64 Do not touch the heatsink fins. 12. Position the heatsink on top of the processor. Ensure that it is properly seated before securing the screws. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 65 13. Use a T-20 Torx screwdriver to tighten the six captive screws in the sequence specified on the heatsink label. When using a torque wrench to tighten the screws, apply a torque of 1.58 N-m (14 lbf-in). HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 66 Removing and replacing a processor Subtopics Subtopics Processor and socket components Processor and socket components Removing a processor Removing a processor Installing a processor Installing a processor Processor and socket components Processor and socket components HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 67 Procedure 1. Observe the following alerts. CAUTION: To avoid damage to the processor or system board, only authorized personnel should attempt to replace or CAUTION: install the processor in this server. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 68 Do not touch the heatsink fins. a. Review the heatsink screw numbering on the heatsink label. b. Loosen the heatsink screw numbers 6, 5, 4, and 3 in a diagonal manner (callouts 1 to 4). HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 69 10. Use an alcohol wipe to remove the existing thermal grease from the processor. Allow the alcohol to evaporate before continuing. 11. Remove the processor: a. While holding the sides of the retention frame, loosen the frame screw (callout 1). HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 70 Any damage to them might require replacing the system board and/or processor. 12. Do not touch the pin field on the socket and the processor contacts. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 71 Two 1.0 gm (0.5 ml) or four 0.5 gm (0.25 ml) of thermal grease Alcohol wipe About this task About this task Hewlett Packard Enterprise recommends identifying the processor and socket components before performing this procedure. Procedure Procedure HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 72 7. Remove the heatsink blank. 8. Install the processor: a. Hold the processor by its carrier handle. b. Slide the processor into the rail frame until it engages with a click sound. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 73 Tighten the retention frame screw (callout 2). 11. If you are using the same heatsink, apply the full content of the thermal grease syringes on top of the processor. Follow the pattern shown in the following image. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 74 Front of server text on the heatsink label to correctly orient the heatsink over the processor socket. c. Position the heatsink on top of the processor, ensuring that it is properly seated before securing the screws. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 75 Tighten the heatsink screw numbers 1 and 2 (callouts 1 and 2). e. Tighten the heatsink screw numbers 3, 4, 5, and 6 in a diagonal manner (callouts 3 to 6). HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 76 7. Disconnect and remove all cables that are connected to risers or the system board. 8. Remove all riser cages . 9. Remove the controller. 10. Remove all fans. 11. Remove all fan blanks. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 77 Extend the server from the rack . b. Remove the server from the rack . 4. Remove the access panel . 5. If applicable, disconnect the optical disk drive cable from the system board. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 78 To replace the component, reverse the removal procedure. Removing and replacing the Systems Insight Display power module Removing and replacing the Systems Insight Display power module Procedure Procedure 1. Power down the server. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 79 Extend the server from the rack . b. Remove the server from the rack . 4. Remove the access panel . 5. Disconnect the cable from the system board. 6. Remove the component. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 80 6. If installed, remove the Smart Storage Battery ( Removing and replacing an energy pack ). 7. Disconnect and remove all cables from the drive backplane. 8. Remove the drive backplane. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 81 Replace only with the spare designated for this product. Procedure Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 82 The TPM 2.0 Gen10 Plus is supported with specific operating system support such as Microsoft Windows Server 2012 R2 and later. For more information about operating system support, see the product QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/info/qs https://www.hpe.com/info/qs). For more information about Microsoft Windows BitLocker Drive Encryption feature, see the Microsoft website (https://www.microsoft.com https://www.microsoft.com).
  • Page 83 Error Message Guide for HPE ProLiant Gen11 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages.
  • Page 84 Service Port USB 3.2 Gen1 port Drive bays The operating system does not recognize this port as a USB port. Front panel LEDs and buttons Front panel LEDs and buttons HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 85 If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status. When all four LEDs described in this table flash simultaneously, a power fault has occurred. Rear panel components Rear panel components HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 86 Power supply 1 (PS1) Video (VGA) port OCP slot 22 Serial port (optional) iLO Management Port USB 3.2 Gen1 ports UID LED OCP slot 21 Rear panel LEDs Rear panel LEDs HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 87 Power supply exceeded current limit UID LED Solid blue = Identification is activated. Flashing blue = System is being managed remotely. Off = Identification is deactivated. System board components System board components HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 88 NVMe port 7A OCP slot 21 x16 upgrade connector System battery Front I/O connector Front DisplayPort/ USB 2.0 connector SID connector NVMe port 6A ODD / 2 SFF power connector NVMe port 4A HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 89 System maintenance switch descriptions DIMM label identification DIMM label identification DIMM slot numbering DIMM slot numbering Processor and socket components Processor and socket components System maintenance switch descriptions System maintenance switch descriptions HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 90 To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps you to use the label to locate specific information about the DIMM. For more information about product features, specifications, options, configurations, and compatibility, see the HPE DDR5 SmartMemory QuickSpecs: https://www.hpe.com/docs/server-memory...
  • Page 91 4800 MT/s CAS latency B—42-42-42 B—50-42-42 (for 128 GB and 256 GB capacities) DIMM type R—RDIMM (registered) DIMM slot numbering DIMM slot numbering The arrow points to the front of the server. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 92 Processor Device numbers Device numbers 8 SFF device bay numbering 8 SFF device bay numbering 8 SFF + 2 SFF device bay numbering 8 SFF + 2 SFF device bay numbering HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 93 EDSFF SSD LED definitions HPE NS204i-u Boot Device LED definitions HPE NS204i-u Boot Device LED definitions HPE Basic Drive LED definitions Basic Drive LED definitions SFF basic drive carrier basic drive carrier HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 94 LEDs: Amber/blue LED—Managed by the drive backplane in conjunction with the storage controller and is used to indicate drive status. Green LED—Managed by the drive itself and indicates the drive activity. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 95 The drive is online and has no activity. Flashing green (4 The drive is operating normally and has activity. flashes per second) No power present HPE NS204i-u Boot Device LED definitions HPE NS204i-u Boot Device LED definitions HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 96 Drive is not configured by a RAID controller or is a spare drive. Fan bay numbering Fan bay numbering DSC-25 2-port SFP28 card ports and LEDs DSC-25 2-port SFP28 card ports and LEDs Ports Ports HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 97 LEDs The HPE for Pensando DSP DSC-25 2p SFP28 card is a dual-port, single-slot, half-height, half-length (HHHL) SFP28 network adapter. It has LEDs for Link (L) and Activity (A) for each port. A half-height bracket is shown in the following illustration with SFP28 ports and LEDs.
  • Page 98 System is not powered Solid amber Power is up, software has not booted yet Solid green System is up and fully operational HPE NS204i-u Boot Device components HPE NS204i-u Boot Device components HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 99 M.2 slots Boot device carriers Subtopics Subtopics HPE NS204i-u Boot Device LED definitions HPE NS204i-u Boot Device LED definitions HPE NS204i-u Boot Device LED definitions HPE NS204i-u Boot Device LED definitions HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 100 Drive is not configured by a RAID controller or is a spare drive. Cabling Cabling This chapter includes cabling guidelines and diagrams for internal component cabling. Subtopics Subtopics Cabling guidelines Cabling guidelines Cabling diagrams Cabling diagrams HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 101 Grip the body of the cable connector. Do not pull on the cable itself because this action can damage the internal wires of the cable or the pins on the port. If a cable does not disconnect easily, check for any release latch that must be pressed to disconnect the cable. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 102 Cabling diagrams Cabling diagrams Observe the following: Before cabling components, see the cabling guidelines. Use the cable part number or search feature to find your diagram. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 103 P57313-001 P57314-001 8 SFF: U.3 to OCP1 Y cable P57334-001 P57335-001 Energy pack cabling P58176-001 HPE NS204i Boot Device cabling on the secondary riser cage P54087-001 P54088-001 System Insight Display cabling P48971-001 Chassis intrusion switch cabling P47751-001 Serial port cabling...
  • Page 104 2 SFF drive power cable 2 SFF drive power cable Cable part number Cable part number Cable color Cable color From From P54591-001 Blue 8 SFF Box 1 backplane 2 SFF Box 2 backplane HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 105 From From P57306-001 Orange Box 1 backplane Drive backplane / Graphics card power connector A (J5007) Option kits: P55020-B21, P55021-B21, P55022-B21 20 EDSFF drive power cable 20 EDSFF drive power cable HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 106 Port 1 Option kit: P56907-B21 2 SFF: NVMe drive direct attach cabling 2 SFF: NVMe drive direct attach cabling NVMe drive direct attach (1 processor) NVMe drive direct attach (1 processor) HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 107 Option kits: P55023-B21, P55025-B21 8 SFF: NVMe drive direct attach cabling 8 SFF: NVMe drive direct attach cabling 8 SFF NVMe drive direct attach (1 processor) 8 SFF NVMe drive direct attach (1 processor) HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 108 Blue Port 3 Port 6A Port 4 Port 7A Option kits: P55021-B21, P55022-B21 EDSFF drive direct attach cabling EDSFF drive direct attach cabling EDSFF drive direct attach EDSFF drive direct attach HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 109 Backplane port 7 Port 3A Light blue Backplane port 8 Port 6A Violet Backplane port 9 Port 7A Purple Backplane port 10 Port 1A 8 SFF: SAS/SATA/NVMe cabling 8 SFF: SAS/SATA/NVMe cabling HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 110 Cable part number Color From From P57307-001 Orange Port 1 Prot 9A Option kit: P55020-B21 Cable part number Color Cable part number Color From From P57079-001 Orange Port 3 Option kit: P56901-B21 HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 111 Ear switch board Ear switch board Cable part number Cable color Cable part number Cable color From From P43727-001 Orange Ear switch Front USB Type-p storage controller cabling Type-p storage controller cabling HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 112 Port 4 P57057-001 Blue Port 2 Port 3 P57076-001 Yellow Port 3 Port 2 P57041-001 Pink Port 4 Port 1 Option kit: P56911-B21 Type-o storage controller cabling Type-o storage controller cabling HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 113 Cable part number Color From From P57334-001 Orange Port 1 Port 2 Port 2 P57335-001 Yellow Port 3 Port 1 Port 4 Option kit: P56913-B21 Energy pack cabling Energy pack cabling HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 114 P57884-B21 HPE NS204i Boot Device cabling HPE NS204i Boot Device cabling HPE NS204i Boot Device cabling on the secondary riser cage HPE NS204i Boot Device cabling on the secondary riser cage HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 115 From From P54087-001 Orange NS204i-u signal connector HPE NS204i Boot Device P54088-001 Blue NS204i-u power connector HPE NS204i Boot Device Option kit: P57013-B21 System Insight Display cabling System Insight Display cabling HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 116 Chassis intrusion switch cabling Cable part number From Cable part number From P47751-001 Chassis intrusion detection switch Chassis intrusion detection switch connector Option kit: P48922-B21 Serial port cabling Serial port cabling HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 117 Cable part number From Cable part number From 873747-001 Serial port Serial port connector Option kit: P59431-B21 Optical drive cabling Optical drive cabling HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 118 OCP Slot 22 port 1 P58174-001 Orange NVME port 4A OCP Slot 21 x16 upgrade connector Option kit: P57882-B21 OCP NIC 3.0 x16 upgrade cabling (2 processors) OCP NIC 3.0 x16 upgrade cabling (2 processors) HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 119 From P58174-001 Blue NVMe port 5B OCP Slot 22 port 1 P58174-001 Orange NVME port 4B OCP Slot 22 port 2 Option kit: P57882-B21 Option kit: P57849-B21 XGMI cabling XGMI cabling HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 120 (2953 ft) to a maximum of 3048 m (10,000 ft). The approved hardware configurations for this system are listed on the Hewlett Packard Enterprise website Hewlett Packard Enterprise website . Server specifications Server specifications HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 121 Depending on the installed options and the regional location where the server was purchased, the server can be configured with one of the following power supplies: HPE 800 W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 1000 W Flex Slot Titanium Hot-plug Power Supply...
  • Page 122 For detailed power supply specifications, see the QuickSpecs on the Hewlett Packard Enterprise website Hewlett Packard Enterprise website . HPE 1000 W Flex Slot Titanium Hot-plug Power Supply HPE 1000 W Flex Slot Titanium Hot-plug Power Supply HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 123 1000 W at 100 VAC to 127 VAC 1000 W at 200 VAC to 240 VAC HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 124 For detailed power supply specifications, see the QuickSpecs on the Hewlett Packard Enterprise website Hewlett Packard Enterprise website . HPE 1600 W Flex Slot -48 VDC Hot-plug Power Supply 1600 W Flex Slot -48 VDC Hot-plug Power Supply HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 125 — Rated steady-state power 1799 W at 200 VAC 2200 W at 240 VAC Maximum peak power 2200 W for 1 ms (turbo mode) at 200 VAC to 240 VAC input HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 126 Technical support registration number (if applicable) Product name, model or version, and serial number Operating system name and version Firmware version Error messages Product-specific reports and logs Add-on products or components Third-party products or components HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...
  • Page 127 IMPORTANT: IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Onepass set up with relevant entitlements. Remote support Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which initiates a fast and accurate resolution based on the service level of your product.
  • Page 128 Feedback button and icons (located at the bottom of an opened document) on the Hewlett Packard Enterprise Support Center portal (https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc) to send any errors, suggestions, or comments. All document information is captured by the process. HPE ProLiant DL365 Gen11 Server Maintenance and Service Guide...

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