Chapter 7 Appendix B -Q&A; No Signal; Cannot Detect Sim Card; Poor Signal - Teldat IMBER SMART User Manual

IMBER SMART – Industrial Series
Chapter 7 Appendix B -Q&A

7.1 No Signal

Issue
The IMBER SMART Router modem status is showing no signal.
Possible Reason
Antenna is installed incorrectly.
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Modem failure.
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Solution
Check the LTE antenna or replace it with a new one.
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On the Cellular page, check whether the modem is being detected correctly.
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7.2 Cannot detect SIM card

Issue
The IMBER SMART Router cannot detect the SIM card. Cellular failed to connect to the base station.
Possible Reason
The SIM card is damaged.
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Bad contact between the SIM card and the SIM card holder.
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Solution
Replace the SIM card.
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Re-install the SIM card.
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7.3 Poor Signal

Issue
The IMBER SMART Router has no signal or a poor signal.
Possible Reason
Antenna is installed incorrectly.
•
Weak signal strength in the area.
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Solution
Check the antenna and re-connect it.
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Check with your Telecom Operator to see if there is a signal problem in the area.
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Change to a high-gain antenna.
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User Manual
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