Table of Contents
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Action
Step 4
•
If the affected color is cyan, magenta, or yellow, then replace
the developer unit of the affected color.
•
If the affected color is black, then replace the imaging unit.
Does the problem remain?
Step 5
Measure the distance between the repeating marks.
Is the distance between the marks either 29.8 mm, 25.1 mm, or 94.2
mm?
Step 6
•
If the affected color is cyan, magenta, or yellow, then replace
the CMY imaging kit.
•
If the affected color is black, then replace the black imaging kit.
Does the problem remain?
Step 7
Measure the distance between the repeating marks.
Is the distance between the marks either 34.6 mm, 95 mm, or 110
mm?
Step 8
Replace the fuser. See
Does the problem remain?
Step 9
Measure the distance between the repeating marks.
Is the distance between the marks either 37.7 mm, 55 mm, or 78.5
mm?
Step 10
Check the marks that appear on a multi‑page print job.
Do the marks appear on every other page?
Step 11
Replace the transfer module. See
page
371.
Does the problem remain?
"Fuser removal" on page
"Transfer module removal" on
Diagnostics and troubleshooting
Yes
Contact the next
level of support.
Go to step 6.
Contact the next
level of support.
Go to step 8.
Contact the next
level of support.
370.
Go to step 11.
Go to step 11.
Contact the next
level of support.
63
5028
No
The problem is
solved.
Go to step 7.
The problem is
solved.
Go to step 9.
The problem is
solved.
Go to step 10.
Contact the next
level of support.
The problem is
solved.
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