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Action
Step 3
a
Make sure that the hard disk cable is properly installed.
b
Check the cable for damage, and replace if necessary.
Does the problem remain?
Step 4
a
Make sure that the hard disk is properly installed.
b
Check the hard disk for damage, and replace if necessary.
Does the problem remain?
Step 5
Check the controller board pins for damage, and replace if
"Controller board removal" on page
necessary. See
Does the problem remain?
Printer hardware errors
100 errors
100 error messages
Error code Description
100.01
The weather station data is not valid.
100.4D
The printhead thermistor reading is out of range.
100.05A
The fuser exit sensor cable is unplugged.
100.05B
The fuser nip sensor cable is unplugged.
100.25
The transfer module thermistor reading is out of
range.
100.27
The tray 1 paper exit sensor cable is unplugged.
100.32
The duplex path 1 sensor cable is unplugged.
100.33
The output bin full sensor cable is unplugged.
393.
Diagnostics and troubleshooting
189
Yes
Go to step 4.
Go to step 5.
Contact the next
level of support.
Action
"Sensor (weather station) service check"
See
on page
190.
"Printhead service check" on page
See
See
"Fuser sensors service check" on
page
191.
See
"Transfer module thermistor service
check" on page
191.
See
"Tray 1 sensor (media out) cable is
unplugged service check" on page
See
"Upper paper path sensors service
check" on page
192.
5028
No
The problem is
solved.
The problem is
solved.
The problem is
solved.
197.
192.
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