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Action
Step 4
Open the toner access door, and then pull down the developer unit
release mechanism.
Does the problem remain?
Step 5
Reconnect the printhead cable connector on the controller board.
Does the problem remain?
Step 6
a
Enter the Diagnostics menu, and then navigate to:
Print Quality Pages > Print Quality Pages
b
Check the test page.
Is only one color missing?
Step 7
Check if the missing color is yellow.
Is the missing color yellow?
Step 8
Remove the imaging unit, and then check if the ITU cleaning blade
is in the correct position.
Does the cleaning blade appear like the picture above?
Diagnostics and troubleshooting
59
Yes
Go to step 5.
Go to step 6.
Go to step 7.
Go to step 8.
Go to step 9.
5028
No
The problem is
solved.
The problem is
solved.
Go to step 10.
Go to step 10.
Go to step 10.
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