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Action
Step 2
a
Make sure that the cartridge or photoconductor is properly
installed.
b
Make sure that the cartridge or photoconductor cables are
properly connected.
Does the problem remain?
Step 3
Check the cartridge or photoconductor contacts for damage, and
replace if necessary.
Does the problem remain?
Step 4
Check the controller board pins for damage, and replace if
necessary. See
"Controller board removal" on page
Does the problem remain?
Non-supply user attendance errors
Non‑supply user attendance error messages
Error code
Description
34
Short paper.
35
Insufficient memory.
36
The resolution is reduced.
37
No memory for collation, defrag, or held jobs.
38
Memory is full.
39
Complex page.
44.01
Error on every page. Printer fails to program RFID
tag.
44.01
Error on some pages. Printer fails to program
RFID tag.
44.10–44.36 Error with the incoming RFID print job data
stream.
51
Defective flash memory.
393.
Diagnostics and troubleshooting
175
Yes
Go to step 3.
Go to step 4.
Contact the next
level of support.
Action
See
"Mismatched paper size service check" on
page
176.
See
"Insufficient memory service check" on
page
177.
See
"Insufficient memory service check" on
page
177.
See
"Insufficient memory service check" on
page
177.
See
"Complex page service check" on
page
177.
See
"Error on every page service check" on
page
178.
See
"Error on some pages service check" on
page
180.
See
"RFID data within print job is invalid service
check" on page
182.
See
"Flash memory failure service check" on
page
184.
5028
No
The problem is
solved.
The problem is
solved.
The problem is
solved.
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