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Action
Step 8
Install or reinstall the wireless ISP in the printer.
Does the problem remain?
Step 9
Verify if WiFi Direct is enabled in the printer.
Is WiFi Direct enabled?
Step 10
Enable WiFi direct in the printer.
Does the problem remain?
Step 11
Verify that the NFC tap sticker is in the proper place on the control
panel.
Is the NFC tap sticker properly located on the control panel?
Step 12
Using a template, reposition the tap sticker.
Note: The sticker should be placed over the NFC antenna on the
mobile solutions module.
Does the problem remain?
Step 13
Check if the mobile solutions module is properly installed on the
control panel assembly.
Is the mobile solutions module properly installed?
Step 14
Reinstall the mobile solutions module on the control panel
assembly.
Does the problem remain?
Step 15
Install a new NFC card.
Does the problem remain?
Network service check
Notes:
•
Before starting this service check, print out the network setup page. From the home screen, touch
Settings > Reports > Network > Network Setup Page.
Diagnostics and troubleshooting
258
Yes
Go to step 9.
Go to step 11.
Go to step 11.
Go to step 13.
Go to step 13.
Go to step 15.
Go to step 15.
Contact the next
level of support.
5028
No
The problem is
solved.
Go to step 10.
The problem is
solved.
Go to step 12.
The problem is
solved.
Go to step 14.
The problem is
solved.
The problem is
solved.
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