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Error code
Description
241.84
Failed to pick last sheet of paper.
241.91
Paper remains detected at the sensor (tray 1 pick)
after the printer is turned on.
Sensor (tray 1 pick): Paper failed to clear service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the paper path for paper jams and fragments.
Is the paper path free of jams and fragments?
Step 4
Remove the paper jams and fragments.
Does the problem remain?
Step 5
Check the tray paper path and drive gears for damage, and replace
the tray if necessary.
Does the problem remain?
Step 6
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b
Find the sensor (Input).
Does the sensor status change while toggling the sensor?
Step 7
Check the sensor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Diagnostics and troubleshooting
129
Action
"Tray actuator and spring service
See
check" on page
137.
See
"Sensor (tray 1 pick) static jam service
check" on page
134.
Yes
Go to step 3.
Go to step 3.
Go to step 5.
Go to step 5.
Go to step 6.
Go to step 9.
Go to step 8.
5028
No
Go to step 2.
The problem is
solved.
Go to step 4.
The problem is
solved.
The problem is
solved.
Go to step 7.
The problem is
solved.
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