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Action
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b
Find the sensor (Fuser exit).
Does the sensor status change while toggling the sensor?
Step 6
a
Make sure that the fuser is properly seated.
b
Check the cable on the JFSNS connector on the controller
board for proper connection, and reseat if necessary.
Does the problem remain?
Step 7
a
Check the sensor for damage, and replace if necessary.
b
Perform a print job.
Does the problem remain?
203 paper jams
203 paper jam messages
Error code
Description
203.91
Paper remains detected at the sensor (bin full)
after the printer is turned on.
Sensor (output bin full) static jam service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Diagnostics and troubleshooting
95
Yes
Go to step 5.
Go to step 5.
Contact the next
level of support.
Go to step 7.
Contact the next
level of support.
Action
See
"Sensor (output bin full) static jam
service check" on page
Yes
Go to step 3.
5028
No
Go to step 4.
The problem is
solved.
Go to step 6.
The problem is
solved.
The problem is
solved.
95.
No
Go to step 2.
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