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Sensor (narrow media) static jam service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b
Find the sensor (Narrow media).
Does the sensor status change while toggling the sensor?
Step 6
Check the cable on the JMSNS connector on the controller board
for proper connection and damage, and replace if necessary.
Does the problem remain?
Step 7
a
Check the sensor for damage, and replace if necessary.
b
Perform a print job.
Does the problem remain?
Diagnostics and troubleshooting
97
Yes
Go to step 3.
Go to step 3.
Go to step 5.
Go to step 5.
Contact the next
level of support.
Go to step 7.
Contact the next
level of support.
5028
No
Go to step 2.
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 6.
The problem is
solved.
The problem is
solved.
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