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Action
Step 8
Remove the printhead, and then clean the printhead lenses. See
"Printhead removal" on page
Does the problem remain?
Step 9
Replace the printhead. See
Does the problem remain?
Blank or white pages check
Action
Step 1
Make sure all the packing materials on the imaging unit are
removed.
Does the problem remain?
Step 2
a
Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality
Samples
b
Check the test page.
Is only one color missing?
Step 3
Check the contacts between the imaging unit and developer unit
of the affected color.
Are the contacts clean?
Step 4
Clean the contacts.
Does the problem remain?
397.
"Printhead removal" on page
Diagnostics and troubleshooting
Yes
Go to step 9.
Contact the next
level of support.
397.
Yes
Go to step 2.
Go to step 3.
Go to step 5.
Go to step 5.
41
5028
No
The problem is
solved.
The problem is
solved.
No
The problem is
solved.
Go to step 5.
Go to step 4.
The problem is
solved.
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