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Action
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b
Find the sensor (Duplex path 2).
Does the sensor status change while toggling the sensor?
Step 6
Check the sensor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Step 7
a
Check the sensor for damage, and replace if necessary.
b
Perform a print job.
Does the problem remain?
232 paper jams
232 paper jam messages
Error code
Description
232.x3
Paper fed from the duplex never arrived at the
sensor (MPF/pass‑through) during a duplex print
job.
232.x4
Paper fed from the duplex cleared the sensor
(MPF/pass‑through) earlier than expected during
a duplex print job.
232.x5
Paper fed from the duplex never cleared the
sensor (MPF/pass‑through) during a duplex print
job.
Diagnostics and troubleshooting
111
Yes
Go to step 3.
Go to step 5.
Go to step 5.
Contact the next
level of support.
Go to step 7.
Contact the next
level of support.
Action
See
"Sensor (MPF/pass‑through): Paper
(duplex job) failed to arrive service check"
on page
112.
See
"Sensor (MPF/pass‑through): Paper
(MPF/pass‑through) cleared too early
service check" on page
"Sensor (MPF/pass‑through): Paper
See
(duplex job) failed to clear service check" on
page
114.
5028
No
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 6.
The problem is
solved.
The problem is
solved.
115.
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