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Action
Step 14
Check the sensor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Step 15
Check the sensor for damage, and replace if necessary. See
"Sensor (input) removal" on page
Does the problem remain?
Step 16
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Pick (tray
1)
b
Select a setting, and then touch Start.
Does the motor run?
Step 17
Check the motor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Step 18
a
Replace the motor (tray 1 pick).
b
Perform a print job.
Does the problem remain?
Step 19
a
Replace the media feeder. See
page
411.
b
Perform a print job.
Does the problem remain?
Sensor (tray 1 pick): Paper arrived too early service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
378.
"Media feeder removal" on
Diagnostics and troubleshooting
132
Yes
Go to step 15.
Go to step 16.
Go to step 19.
Go to step 18.
Go to step 19.
Contact the next
level of support.
Yes
Go to step 3.
5028
No
The problem is
solved.
The problem is
solved.
Go to step 17.
The problem is
solved.
The problem is
solved.
The problem is
solved.
No
Go to step 2.
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