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Action
Step 11
Check the duplex drive gears in the printer for damage, and
replace if necessary.
Does the problem remain?
Step 12
a
In the duplex inner guide, check the drive gears, belts, and
pinch rollers for damage. Replace the duplex inner guide if
necessary. See
b
Perform a print job.
Does the problem remain?
Sensor (duplex path 2): Paper failed to clear service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 4
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 5
Check the paper path for paper jams and obstructions.
Is the paper path free of jams and obstructions?
Step 6
Remove the jams and obstructions.
Does the problem remain?
"Duplex inner guide removal" on page
Diagnostics and troubleshooting
Yes
Go to step 12.
Contact the next
level of support.
328.
Yes
Go to step 3.
Go to step 3.
Go to step 5.
Go to step 5.
Go to step 7.
Go to step 7.
108
5028
No
The problem is
solved.
The problem is
solved.
No
Go to step 2.
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 6.
The problem is
solved.
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