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Action
Step 11
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Sensor tests
b
Find the sensor (Pass-through (tray 2)).
Does the sensor status change while toggling the sensor?
Step 12
Reseat the sensor cable, and then check the sensor for
misalignment and damage.
Is the sensor properly installed and free of damage?
Step 13
Reinstall or replace the sensor. See
through) removal" on page
Does the problem remain?
Step 14
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
b
Find the motor (Pass-through (tray 2)), and then touch Start.
Does the motor run?
Step 15
Reseat the motor cable, and then check the motor for misalignment
and damage.
Is the motor properly installed and free of damage?
Step 16
Reinstall or replace the motor. See
pass‑through) removal" on page
Does the problem remain?
Step 17
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
b
Find the motor (Pass-through (tray 3)), and then touch Start.
Does the motor run?
Step 18
Reseat the motor cable, and then check the motor for misalignment
and damage.
Is the motor properly installed and free of damage?
"Sensor (550-sheet tray pass-
419.
"Motor (550-sheet tray
416.
Diagnostics and troubleshooting
148
Yes
Go to step 14.
Go to step 14.
Go to step 14.
Go to step 17.
Go to step 17.
Go to step 17.
Go to step 20.
Go to step 20.
5028
No
Go to step 12.
Go to step 13.
The problem is
solved.
Go to step 15.
Go to step 16.
The problem is
solved.
Go to step 18.
Go to step 19.
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