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Sensor (fuser exit): Paper arrived too early service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the paper path just before the fuser for paper jams and
fragments.
Is the paper path free of fragments and contamination?
Step 4
Remove the paper jams and fragments.
Does the problem remain?
Step 5
Check the fuser rollers for damage.
Are the rollers free of damage?
Step 6
Replace the fuser. See
Does the problem remain?
Step 7
Perform a print job.
Does the problem remain?
Sensor (fuser exit): Paper failed to arrive service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
"Fuser removal" on page
Diagnostics and troubleshooting
Yes
Go to step 3.
Go to step 3.
Go to step 5.
Go to step 5.
Go to step 7.
Go to step 7.
370.
Contact the next
level of support.
Yes
Go to step 3.
89
5028
No
Go to step 2.
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 6.
The problem is
solved.
The problem is
solved.
No
Go to step 2.
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