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Action
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b
Find the sensor (Input).
Does the sensor status change while toggling the sensor?
Step 6
Check the sensor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Step 7
Check the sensor for damage, and replace if necessary.
Does the problem remain?
Step 8
Perform a print job.
Does the problem remain?
201 paper jams
201 paper jam messages
Error code
Description
201.91
Paper remains detected at the sensor (fuser
buckle).
Diagnostics and troubleshooting
86
Yes
Go to step 3.
Go to step 5.
Go to step 5.
Go to step 8.
Go to step 7.
Contact the next
level of support.
Contact the next
level of support.
Action
See
"Sensor (fuser buckle) jam service
check" on page
87.
5028
No
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 6.
The problem is
solved.
The problem is
solved.
The problem is
solved.
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