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Button Guide & Descriptions
1 – Keypad
Input for Numbers and Letters.
2 – Transfer
Press to transfer a phone call to another extension.
3 – Voicemail
Press to check your voicemail.
4 – Hold
Press to put a call on hold. Press again to bring a call back from hold. This is local to your phone only.
Another extension cannot pick this call up.
V1
Full Guide - VVX 400
1 – Keypad
2 – Transfer
3 – Voicemail
4 – Hold
5 – Volume
6 – Home
7 – Directional Pad & Select
8 – Headphone On/Off
9 – Speakerphone On/Off
10 – Mute
11 – Softkeys
12 – Voicemail Softkey
13 – Park Softkey
14 – Pickup Softkey
15 – Page All Softkey
16 – New Call Softkey
17 – Forward Softkey
18 – Do Not Disturb Softkey

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Summary of Contents for Polycom VVX 400

  • Page 1 Full Guide - VVX 400 Button Guide & Descriptions 1 – Keypad 2 – Transfer 3 – Voicemail 4 – Hold 5 – Volume 6 – Home 7 – Directional Pad & Select 8 – Headphone On/Off 9 – Speakerphone On/Off 10 –...
  • Page 2 5 – Volume While the handset is hung up pressing this button adjusts ring volume. While the handset is picked up pressing this button adjusts call volume. 6 – Home Press to return to the phone’s home menu. 7 – Directional Pad & Select Directional input for navigating through phone menus.
  • Page 3: Basic Functions

    speakers used for the speakerphone. This is not a 2-way conversation, only the person paging all will be heard. 16 – New Call Softkey Press this button to bring up a dial tone and the dialing screen on your phone. 17 –...
  • Page 4 a. If you have not yet setup your Voicemail; your password will be your extension number. b. New users will be taken through a guided setup process. c. The three greetings you will record are the following: i. Speak your name ii.
  • Page 5 2. Hang up the receiver and the call will be sitting in one of the “Pickup” slots (the system will automatically select a “Pickup button”). 3. On any extension, press the appropriate “Pickup” softkey. 4. You will hear a tone indicating the call has been successfully picked up. Transferring a call 1.
  • Page 6: Faq - Frequently Asked Questions

    Create a Conference Call (3-Way) 1. While on a call, press the “More” softkey on the bottom of the screen, followed by the “Confrnc” softkey. This will place the first caller on hold. Dial the number of the additional person (extension, speed dial, or external phone number). If you are dialing internally via extension, press the “Send”...
  • Page 7 mode to return your phone to the normal dialing style. How do I transfer a call that I’ve put on hold? You can’t! You must put that call into Park or Transfer it live. How do I transfer a call directly to an extension’s voicemail? Simply transfer as normal, except dial an * in front of the extension number (So if you wanted to transfer to extension 1001’s voicemail, you’d transfer to *1001).