Polycom VVX 411 User Manual
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Polycom VVX 411 User Manual

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Polycom VVX 411
Phone User Guide
February 2018

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Summary of Contents for Polycom VVX 411

  • Page 1: Confidentiality

    Polycom VVX 411 Phone User Guide February 2018...

  • Page 2: Version Control

    Polycom VVX 411 Phone User Guide Confidentiality All information in this document is provided in confidence as per the terms and conditions of HV.Select and shall not be published or disclosed wholly or in part to any other party without HV.Select prior permission in writing.

  • Page 3: Table Of Contents

    Polycom VVX 411 Phone User Guide Confidentiality ...................... 1 Version Control ....................2 Polycom VVX 411 ....................7 WHC IP Phone User guide .................. 7 Overview of Phone Hardware and Keys ............11 VVX 400 Series Hardware ..................11 Navigating VVX Business Media Phones ............13 Accessing Screens on VVX 411Phone ..............
  • Page 4 Polycom VVX 411 Phone User Guide Ending Calls ......................21 End an Active Audio Call ..................21 End a Held Call ......................22 Transferring Calls ..................... 22 Choose a Default Transfer Type ................22 Transfer a Call ......................22 Cancel a Transfer ..................... 23 Managing Calls ......................
  • Page 5 Polycom VVX 411 Phone User Guide Call Lists and Directories .................. 30 Recent Calls ......................30 View Recent Calls ....................30 Sort Recent Call Entries ................... 31 Sort Entries by Call Type ..................31 Edit a Recent Call Entry .................... 31 Delete a Recent Call Entry..................
  • Page 6 Polycom VVX 411 Phone User Guide Setting the Headset Base Unit Options ..............38 Enable Electronic Hookswitch ................... 38 Change the Headset Mode ..................38 Controlling Calls with Electronic Hookswitch ............. 39 Disconnect Your Headset ..................39 Accessibility Features ..................39 Features for Hearing-Impaired Users ................

  • Page 7: Polycom Vvx 411

    Polycom VVX 411 Phone User Guide Polycom VVX 411 WHC IP Phone User guide...
  • Page 8 Polycom VVX 411 Phone User Guide...
  • Page 9 Polycom VVX 411 Phone User Guide...
  • Page 10 Polycom VVX 411 Phone User Guide...

  • Page 11: Overview Of Phone Hardware And Keys

    Polycom VVX 411 Phone User Guide Overview of Phone Hardware and Keys Use the following figures and tables to understand your VVX phone's hardware features VVX 400 Series Hardware The following figure displays the hardware features on the VVX 400, 401, 410, and 411...
  • Page 12 Polycom VVX 411 Phone User Guide Reference Feature Feature Description Number Security Enables you to attach a universal security cable lock to your phone so slot (on you can secure it to a desktop. top) Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle.

  • Page 13: Navigating Vvx Business Media Phones

    Active Call Screen—Displays the active call currently in progress. Access the Home Screen On the VVX 411 phone, the phone lines and icons you can select to access phone features, settings, and information display on the Home screen. The following figure shows the Home screen on VVX 411 phones Home screen on VVX 411 phone 1.

  • Page 14: Access The Lines Screen

    You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next. On VVX 411 phone, you can also view active call and incoming call information in the status bar on the Lines screen, if enabled by your administrator, as shown next.

  • Page 15: Switch Among Phone Screens

    When off-hook, press the New Call soft key to access the Lines screen. Icons and Status Indicators VVX 411 phones have various icons and status indicators that display the status of the phone whether you are in a call or the phone is idle and not in use.

  • Page 16: Audio Calls

    Polycom VVX 411 Phone User Guide Icon Description Icon Description Registered line Phone warning Unregistered line Login credentials invalid Placing a call Shared line Active call using Polycom USB flash drive HD Voice attached (VVX 401/411 only) Held Call Call forwarding enabled...

  • Page 17: Placing And Answering Audio Calls

    Polycom VVX 411 Phone User Guide Placing and Answering Audio Calls VVX 411 phones can manage a maximum of 24 active, incoming, and held audio calls at a time. However, you can have only one active call in progress with numerous other incoming calls or calls on hold on all phones.

  • Page 18: Calling Favorites

    You can quickly call favorites from the Home or Lines screen 1. Do one of the following: • On VVX 411 phones, press a line key associated with a favorite on the Lines screen. Calling Contacts from the Directory You can search for and call contacts in your Contact Directory, the Corporate Directory,...

  • Page 19: Redial A Number

    Polycom VVX 411 Phone User Guide 1. Navigate to Directories and select a directory. 2. Select Search, enter your contact's first or last name, and select Search. 3. Select your contact. 4. In the Contact Information screen, select the contact's number, and select Dial.

  • Page 20: Answer A Call From The Calls Screen

    Polycom VVX 411 Phone User Guide Note: Your system administrator can enable the screen to flash bright orange when you have an incoming call. The screen continues to flash until the incoming call is displayed in the Home or Calls screen. For more information about this feature, contact your system administrator.

  • Page 21: Mute And Unmute Audio

    Polycom VVX 411 Phone User Guide Mute and Unmute Audio You can mute the microphone so other parties cannot hear you. Microphone Mute applies to the handset, headset, and speakerphone. You can still hear all other parties when you mute your microphone.

  • Page 22: End A Held Call

    Polycom VVX 411 Phone User Guide 3. Press End Call. 4. In the Calls screen, highlight the call and press End Call. End a Held Call You cannot end calls that are on hold. You must resume held calls before ending them.

  • Page 23: Cancel A Transfer

    Managing Calls On VVX 411 phones, you can see the number of calls on the line from the Lines screen, as shown next. A green light on the line key indicates a line with an active call, and a red light indicates a line with one or more held calls.

  • Page 24: Ignoring Or Rejecting Incoming Calls

    Polycom VVX 411 Phone User Guide 2. Do one of the following: • Select Hold to place an active call on hold. • Select Resume to make a held call active. • Select End Call to end a call with a contact. You can end active calls only, so resume the held call first before ending it.

  • Page 25: Rejecting Calls With Do Not Disturb

    Polycom VVX 411 Phone User Guide Rejecting Calls with Do Not Disturb Do Not Disturb (DND) enables you to set your phone to automatically reject calls when you do not want to be interrupted. When you enable Do Not Disturb (DND), the following occurs: •...

  • Page 26: Disable Do Not Disturb

    Polycom VVX 411 Phone User Guide 1. Select DND. 2. From the Line Select screen, select a line. 3. From the Do Not Disturb screen, select Enable. Disable Do Not Disturb You can disable DND when you are ready to resume receiving calls again.

  • Page 27: Disable Call Forwarding

    Polycom VVX 411 Phone User Guide For shared lines, you can only choose Always as your forwarding type; the other forwarding options are not available for shared lines. 1. Select Forward or navigate to Settings > Features > Forward. 2. If your phone has multiple lines, select a line.

  • Page 28: Audio Conference Calls

    You can initiate an audio conference call with two contacts and hold, resume, or split a conference call on your VVX 411 phone. VVX 411 phones can manage a maximum of 12 active or held conference calls at a time. However, you can have only one active conference call in progress with numerous other conference calls on hold.

  • Page 29: End A Conference Call

    Polycom VVX 411 Phone User Guide End a Conference Call By default, when you end a conference call, your connection to the call ends and the other participants in the conference remain in the call. However, your system administrator can set up your phone so that all connections terminate when you end a conference call.

  • Page 30: Call Lists And Directories

    5. Select Back to exit the conference management function. Call Lists and Directories Recent Calls The Recent Calls list on VVX 411 phones includes missed, received, and placed calls. Each list holds up to 100 entries. You can perform the following tasks from the Recent Calls list: •...

  • Page 31: Sort Recent Call Entries

    Polycom VVX 411 Phone User Guide Sort Recent Call Entries You can customize the Recent Calls list to view calls by call type, time, and call name. When you sort calls by the time of the call, you can order them in ascending (oldest call first) or descending (most recent call first) order.

  • Page 32: View Call Details

    Polycom VVX 411 Phone User Guide View Call Details In the Recent Calls list, you can view call details, edit call details before calling a contact, save a contact to your directory, and delete call entries. 1. Select Info Contact Directory...

  • Page 33: View Contact Information

    Polycom VVX 411 Phone User Guide 2. In the Contact Directory, select Add 3. From the Add Contact screen, enter your contact's information in the available fields. You are required to only enter a number in the Contact field when adding a new contact to the directory.

  • Page 34: Searching The Corporate Directory

    Polycom VVX 411 Phone User Guide Your system administrator can set up your phone so that you can access a Corporate Directory, which lists contacts and groups within your company. However, you cannot update the Corporate Directory, and your system administrator determines which contacts you can see.

  • Page 35: Add Corporate Directory Contacts To The Contact Directory

    Home or Lines screen depending on your phone, and delete favorites. Add Favourites Contacts that you add as favorites display in the Lines screen on VVX 411 phones, and in the Favorites list on all VVX 411 phones. A star is displayed for contacts saved as favorites.

  • Page 36: View Favorites From The Lines Screen

    Polycom VVX 411 Phone User Guide View Favorites from the Lines Screen You can view a list of favorites on the Lines screen. 1. From the Home screen, press Reorder Favorites You can change the order in which your favorites display on the Home or Lines screen.

  • Page 37: Using A Headset With Your Phone

    (EHS). You can connect an analog headset to all VVX 411 phones or a USB headset. Note: For information on your headset's features, as well as how to sync your headset with your phone, see your headset's documentation.

  • Page 38: Using Electronic Hookswitch

    EHS. 1. Connect your headset and EHS adapter to your phone. See the Quick Start Guide for your phone on Polycom Voice Support for information on connecting a headset to your phone. 2. Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode.

  • Page 39: Controlling Calls With Electronic Hookswitch

    3. Remove the EHS adapter from the serial port on the back of the phone. Accessibility Features Polycom products include a number of features to accommodate any type of user. The following sections describe accessibility features for hearing, vision, or mobility-impaired users available on VVX Business Media Phones.

  • Page 40: Features For Mobility-Impaired Users

    Ultratec Superprint. Additionally, the phones provide acoustic coupled TTY support. Features for Mobility-Impaired Users Polycom phones include features that enable users with mobility impairments to perform various functions on the phone. The following table lists the accessibility features for mobility-impaired users.

  • Page 41: Features For Vision-Impaired And Blind Users

    Features for Vision-Impaired and Blind Users Polycom phones include various features that enable users with visual impairments to use many of the features on the phone. The following table lists the accessibility features for visually-impaired and blind users.

  • Page 42: General Information

    Polycom VVX 411 Phone User Guide Microphone mute feature The system plays an alert tone when the microphones are muted or unmuted using any of the Mute keys on the device or far-end system. The system plays an alert tone periodically if the device is muted for a set period of time.
  • Page 43 Polycom VVX 411 Phone User Guide Important  Access to Emergency Services is provided but calls including emergency calls to 999 or 112, made via WHC may not work in the event of power or broadband connection failure. These failures may be caused by reasons outside our control.

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