Video; How To Contact Technical Support; By Phone - Polycom ViewStation EX User Manual

Video

How to Contact Technical Support

By Phone

© Polycom, Inc. 2003
one-half its maximum volume and set the volume on the system to
a comfortable level.
Following are the most-often encountered video problems and their
solutions.
No picture on the main monitor.
The system enters sleep mode after 3 minutes of inactivity. In sleep
mode, the system appears to be powered off. To "wake up" the
system, pick up the remote control, or press the button on the front
of the system.
Same picture on first and second monitors.
You pressed the SNAPSHOT button. The second monitor is
previewing the video on the primary monitor for the snapshot.
Press SNAPSHOT to send a snapshot and then press
SNAPSHOT again to return to live video.
You may have connected your second composite monitor to the
VCR out port on the back of the system.
Before calling Polycom technical support, have the following
information ready:
Description of the issue
The ViewStation's 14-digit serial number on the label located on
the bottom of the unit.
Contact Polycom Technical Support at 1-800-POLYCOM. Listen for
the product support prompt.
Chapter 1 - Welcome to the ViewStation EX
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