Polycom ViewStation EX User Manual
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Polycom ViewStation EX User Manual

Polycom ViewStation EX User Manual

Polycom viewstation ex: user guide
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ViewStation
User Guide
VS4000 User's Guide
®
EX
March
March
March 2003 Edition
June 2003 Edition
3725-21086-001A
3725-21086-002

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  • Page 1 ViewStation User Guide VS4000 User’s Guide ® March March March 2003 Edition June 2003 Edition 3725-21086-001A 3725-21086-002...

  • Page 2: Trademark Information

    Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

  • Page 3: Table Of Contents

    Video ...27 How to Contact Technical Support ...27 By Phone ...27 By Internet ...28 Chapter 2 - Installing the ViewStation EX What you Need to Install the ViewStation EX System...30 Television Monitors...30 Network Interfaces ...30 Ethernet ...30 ISDN ...30 Power Source...31 Integrated Cameras ...32...
  • Page 4 ViewStation EX User Guide Optional Equipment ... 41 Second Monitor ... 41 VCR ... 41 Document Camera ... 42 Visual Concert DC ... 42 Visual Concert FX... 42 ShowStation IP... 43 Upgrading Software ... 45 Upgrading Software over IP ... 45 Upgrading Software over ISDN (H.320)...
  • Page 5 Setting Audio Quality Preference ...114 Setting Channel Dialing Preferences ...115 Selecting Dialing Speeds...116 Modifying ISDN Video Network Information...117 Configuration of the Global Address Book ...119 Overview...119 About the Global Address Book...120 Configuring Settings for the Global Address Book Server...120 © Polycom, Inc. 2003 Contents...
  • Page 6 Adding Global Management Technical Support Contact Information... 134 Configuring Streaming Preferences ... 136 Configuring SNMP Preferences ... 138 Configuring Quality of Service ... 140 Chapter 5 - Using the ViewStation EX Remote Control ... 144 Video Calls ... 148 Placing a Call Manually... 148 Using One Number...
  • Page 7 Using the Manual Dialer and the Address Book ...191 Mixed Protocol Dialing ...192 Different Ways to Place a Mixed Protocol Call ...192 Additional Information ...193 Multipoint Viewing Modes ...194 Mode Description ...195 Switching Modes ...197 © Polycom, Inc. 2003 Contents...
  • Page 8 Before you Begin... 220 PC Requirements ... 220 Connecting the PC and the ViewStation EX to the LAN... 220 Connecting the PC Directly to a ViewStation EX not on the LAN ... 223 Configuring your Web Browser... 225 Internet Explorer Configuration ... 225 Netscape Configuration ...
  • Page 9 Placing a Call Using the Manual Dialer ...231 Loading and Selecting a Slide Presentation ...232 Loading a Slide Presentation on the PC ...233 Selecting a Slide Presentation on the ViewStation EX ...236 Slide Display Information ...238 Viewing a Slide Presentation ...238 Viewing a Meeting...240...
  • Page 10 Appendix A - Screen Reference System Information Reference... 278 Diagnostics Screen Reference ... 280 Network Statistics... 280 Advanced Network Statistics ... 281 About Polycom Video Error Concealment™ (PVEC)... 282 Call Status ... 283 Color Bars ... 283 Audio... 284 Generate Tone... 284 Audio Meter...
  • Page 11 EX VGA Monitor ...308 Cameras...308 VCR Setup...310 VGA Input Calibration ...311 Security...312 Crypto Resync Pulse...313 Software and Hardware Screens ...313 Software ...314 RS-232 ...314 Hardware Information...314 Send Address Book ...315 Far Site Software Update...315 System Options ...315 © Polycom, Inc. 2003 Contents...
  • Page 12 MCU H.320 Interoperability ... 319 MCU H.323 Interoperability ... 319 Gateway/Gatekeeper/T120 Server Interoperability... 320 Firewall/NAT Interoperability ... 321 Appendix A - ViewStation EX Technical Specifications ViewStation EX Technical Specifications ... 323 Appendix A - Security Features Security Screens ... 332 Admin and Meeting Password Screen ...
  • Page 13 List of Figures Figure 1-1.Help Screen (Main)... 23 Figure 1-2.Help Screen (Topics) ... 24 Figure 2-1.ViewStation EX with Sony EVI-10 Camera ... 32 Figure 2-2.V.35/RS-449/RS-530 Network Interface Module (P-LINK side) ... 36 Figure 2-3.V.35/RS-449/RS-530 Network Interface Module (NETWORK side) ... 37 Figure 2-4.Quad BRI Network Interface Module (P-LINK side)...
  • Page 14 ViewStation EX User Guide Figure 4-13.Advanced Dialing Screen (Calling Profile List)...109 Figure 4-14.Crypto Resync Pulse Screen ...110 Figure 4-15.ISDN Video Numbers Screen ...112 Figure 4-16.Auto Detect SPIDs Screen ...113 Figure 4-17.Audio Quality Preference Screen...115 Figure 4-18.Advanced Dialing Screen...116 Figure 4-19.Dialing Speeds Screen ...117 Figure 4-20.Global Address (Server) Screen ...121...
  • Page 15 Figure A-1.User Setup Screen... 287 Figure A-2.Admin Setup Screen... 292 Figure A-3.Data Conference Screen... 302 Figure A-4.Telephone & Audio Screen ... 304 Figure A-5.Graphics Monitor Screen... 307 Figure A-6.VCR Setup Screen... 310 Figure A-7.VGA Input Calibration Screen... 311 © Polycom, Inc. 2003 xiii...
  • Page 16 ViewStation EX User Guide www.polycom.com...

  • Page 17: List Of Tables

    List of Tables Table 1-1.Key features of the ViewStation EX system ... 18 Table 4-1.Dialing rules used by the Global Address Book... 126 Table 5-1.Remote Control Functionality ... 145 Table 5-2.Graphic cursor function and remote control... 179 Table 6-1.Multipoint Dialing Speeds ... 183 Table 6-2.Mixed Protocol Dialing Speeds ...
  • Page 18 ViewStation EX User Guide www.polycom.com...

  • Page 19: Chapter 1 - Welcome To The Viewstation Ex

    Welcome to the ViewStation EX The ViewStation network appliance that provides the clearest audio and video in the videoconferencing industry. The ViewStation EX system is a mid-range conference room product that was designed to deliver quality video and audio communications to mid-size conference rooms, boardrooms, classrooms and custom conferencing facilities.

  • Page 20: Feature Highlights

    ViewStation EX User Guide Feature Highlights The following table provides a summary of the ViewStation EX system’s main features and benefits. Refer also to the ViewStation EX Technical Specifications in Appendix D for additional information. Table 1-1. Key features of the ViewStation EX system...
  • Page 21 Table 1-1. Key features of the ViewStation EX system Cascading Two-Monitor Support People+Content™ Conference on Demand™ High-resolution Graphics Streaming Public and Private Networks Web Management Dual 10/100 Mbps Ethernet Ports © Polycom, Inc. 2003 Chapter 1 - Welcome to the ViewStation EX...

  • Page 22: What Is In The Box

    ViewStation EX User Guide What is in the Box? The following section describes the contents of the ViewStation EX shipping container. ViewStation EX The following items are included in the ViewStation EX box: Network Interface Module The system may also include one of the following network interface...

  • Page 23: Additional Information

    © Polycom, Inc. 2003 V.35/RS-449/RS-530 network interface: V.35/RS-449/RS-530 module • Quad BRI network interface: Quad BRI Inverse Multiplexer (IMUX) • • 4 RJ-45 cables • 1 RJ-45 cable with a keyed connector 144. Chapter 1 - Welcome to the ViewStation EX Remote...

  • Page 24: Power Supply

    Connecting and disconnecting the microphones does not require a reboot of the system. Power Supply The ViewStation EX system has an external power supply. It supports line voltages between 100V and 240V and line frequencies from 47 Hz to 63 Hz.

  • Page 25: Help And Technical Support

    Press the INFO button on the remote control. If your system is registered with a Global Management System, the following Help screen appears. Figure 1-1. Help Screen (Main) © Polycom, Inc. 2003 Chapter 1 - Welcome to the ViewStation EX...

  • Page 26: Help Topics

    ViewStation EX User Guide Help Topics To access the Help screen: Click the Help icon. Figure 1-2. Help Screen (Topics) Select the appropriate help topic from this screen. The topics provide assistance with basic system usage. Troubleshooting This section contains basic troubleshooting information. For more...
  • Page 27 The frequency of the packet loss rate can be adjusted using the remote control shell (either via RS-232 or via Ethernet/Telnet). .Refer to the ViewStation EX, ViewStation FX, and VS4000 ARENA API Programmer’s Guide.

  • Page 28: Audio

    MUTE button on the remote control to check if it is muted or is not connected properly. Use the Generate Tone test on the ViewStation EX system to help diagnose the problem. Make sure that the microphone pod is positioned correctly for the meeting configuration.

  • Page 29: Video

    You may have connected your second composite monitor to the VCR out port on the back of the system. Description of the issue The ViewStation’s 14-digit serial number on the label located on the bottom of the unit. Chapter 1 - Welcome to the ViewStation EX...

  • Page 30: By Internet

    ViewStation EX User Guide By Internet To contact Polycom technical support, go to the Polycom Global Services Web page at http://esupport1.polycom.com/cgi/top.asp. This page allows you to enter your contact information as well as a question or a description of the problem. Including the following...

  • Page 31: Chapter 2 - Installing The Viewstation Ex

    Installing the ViewStation EX This chapter provides all of the instructions you need to install the ViewStation EX system successfully. It also covers the optional network interface installation if you are using ISDN for your video calls. You should read this chapter in conjunction with the QuickStart card.

  • Page 32: What You Need To Install The Viewstation Ex System

    Television Monitors You can use the ViewStation EX with two television monitors and a VGA monitor that operates at 75 Hz or higher with a resolution of 800 x 600, 1024 x 768, or 1280 x 1024.

  • Page 33: Power Source

    Power Source The ViewStation EX system has an external power supply. It supports line voltages between 100V and 240V and line frequencies from 47 Hz to 63 Hz. You void the warranty and may possibly damage your system if you do not use the provided power supply.

  • Page 34: Integrated Cameras

    ViewStation EX User Guide Integrated Cameras Sony EVI-10 Camera The ViewStation EX system supports the Sony EVI-10 camera. This camera has a built-in wide-angle lens and has a new form factor. Figure 2-1. ViewStation EX with Sony EVI-10 Camera Attaching a third-party vendor wide-angle lens will cause damage that is not covered by your product warranty.

  • Page 35: Required Information

    This section describes how to set up the following equipment: © Polycom, Inc. 2003 IP address of the ViewStation EX system: to be provided by your Internet Service Provider or system administrator. ISDN numbers: to be provided by your Network Service Provider.

  • Page 36: Setting Up The Viewstation Ex

    ViewStation EX User Guide Setting up the ViewStation EX To connect your cables and equipment to the back of the ViewStation EX system: Connecting and disconnecting the microphone off the system does not require a reboot of the system. You are now ready to set up your network interface. See...

  • Page 37: Isdn Network Interface Modules

    The cable has special RJ-45 connectors that are not interchangeable with normal RJ-45 connectors. Insert the other end of the light blue RJ-45 cable into the input port labeled xon the network interface module. Chapter 2 - Installing the ViewStation EX...

  • Page 38: Figure 2-2.V.35/Rs-449/Rs-530 Network Interface Module (P-Link Side)

    Power on the television monitor. Power on the system. Once you power up the system, there is a 20-second delay before you see the Polycom logo. Once your interface is properly connected, you are ready to configure your system. Proceed to chapter 3.

  • Page 39: Figure 2-3.V.35/Rs-449/Rs-530 Network Interface Module (Network Side)

    ViewStation H.323 system. The new module uses HD-44F connectors (ports 1 and 2), and uses a keyed RJ-45 connector for the serial link to the back panel of the ViewStation EX system. An HD-44M to DB-25F adapter cable is available as an option to connect existing V.35/RS-449/RS-530 network cables, if necessary.

  • Page 40: Setting Up The Quad Bri Network Interface

    LED Information. Refer to the V.35/RS-449/RS-530 Technical Information section of the Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000. Setting up the Quad BRI Network Interface This section explains how to install and connect the Quad BRI network interface module so that you can make calls over ISDN with the ViewStation EX system.

  • Page 41: Figure 2-4.Quad Bri Network Interface Module (P-Link Side)

    Figure 2-4 shows the peripheral link (P-LINK) side of the Quad BRI network interface module that connects to the ViewStation EX system. Figure 2-4. Quad BRI Network Interface Module (P-LINK side) To connect the Quad BRI network interface module to the BRI network: ©...

  • Page 42: Figure 2-5.Quad Bri Network Interface Module (Network Side)

    For more information about ISDN, refer to the Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000. LED Information. Refer to the BRI Technical Information section of the Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000. www.polycom.com...

  • Page 43: Optional Equipment

    Optional Equipment You can enhance your videoconferences by using optional equipment. Refer to the ViewStation EX QuickStart for color cable diagrams that show how to connect optional equipment to the system. Second Monitor The second monitor displays what would otherwise be displayed in the smaller picture-in-picture window of a single-monitor system.

  • Page 44: Document Camera

    Visual Concert DC User Guide and Visual Concert DC QuickStart. Visual Concert FX The ViewStation EX system supports the use of Visual Concert™ FX.Visual Concert™ FX is a collaborative product with the capability of transmitting a high-resolution graphics stream with high-quality audio in any conference, including multipoint calls.

  • Page 45: Showstation Ip

    Microsoft Office file in big-screen format and share it with any location instantly. The ShowStation IP works best when you have two ViewStation EX systems, two ShowStations with LAN cards, and an RJ-45 cable. For information about installing ShowStation IP refer to the ShowStation User Guide.
  • Page 46 Power on your system. Select System Info>Admin Setup>Data Conference and enter the name of the ShowStation on the Data Conference screen. Place a video call between the two ViewStation EX systems. When the systems connect, the ShowStations synchronize with one another automatically.

  • Page 47: Upgrading Software

    To upgrade your system software over IP: © Polycom, Inc. 2003 Caution Double-click the software zip file and extract the files to a directory on your PC. Double-click the Softupdate.exe file to open the Softupdate application. Chapter 2 - Installing the ViewStation EX...

  • Page 48: Figure 2-6.Softupdate Screen

    ViewStation EX User Guide Figure 2-6. Softupdate Screen Do not select the Server option if your system is on a LAN with other computers. If you do, the system provides IP addresses to the other computers on the LAN even though the LAN already has a Click the Softupdate button, as shown in Figure 2-6.

  • Page 49: Upgrading Software Over Isdn (H.320)

    Figure 2-7. Softupdate System Info Screen Upgrading Software over ISDN (H.320) The software on your ViewStation EX system can be upgraded through an ISDN (H.320) video call from any other ViewStation EX system. You can perform a software update to the far site over your V.35/RS-449/RS-530, or BRI line during a call.

  • Page 50: Updating System Software From A Pc On A Lan

    • From the Update CD: Insert the Update CD into your drive. • From the Polycom Web site: 1. Go to the software download center at www.polycom.com. 2. Locate your product name and provide the required information. 3. Run the Softupdate application to download the latest software and update your system.

  • Page 51: Updating System Software Directly From A Pc

    LAN/Intranet > LAN & Intranet. Note Upgrading Software over b. In the DHCP field, select Server. The following message will appear: “The system will now issue IP addresses to other PCs on the LAN. Continue?” Chapter 2 - Installing the ViewStation EX...
  • Page 52 ViewStation EX User Guide Do not use this setting if your system is on a LAN with other computers. If you do, your system will provide IP addresses to the other computers even though the LAN already has a DHCP server.
  • Page 53 Then click OK. Restart your PC and insert the update CD into your drive. Or access the Softupdate.exe file from the Polycom Web site: 1. Go to the software download center at www.polycom.com. 2. Locate your product name and provide the required information.

  • Page 54: Updating A System Already Loaded With The Current System Software52

    ViewStation EX User Guide Updating a System Already Loaded With the Current System Software To update your system software from the most-current version to the same current version or higher, follow these steps: For Windows 95/98: Connect one end of the blue-tipped RJ-45 cable to the blue LAN connector on the back of your system.
  • Page 55 • From the Update CD: Insert the update CD into your drive. • From the Polycom Web site: 1. Go to the software download center at www.polycom.com. 2. Locate your product name and provide the required information. 3. Run the...

  • Page 56: Updating System Software Remotely

    ViewStation EX User Guide 10. Click the Continue button. 11. As the software is being upgraded, you will be informed of its 12. If you have purchased an MP upgrade key for multipoint calls, Updating System Software Remotely Your reseller can update your system software remotely by calling your system and downloading the new version to your system.

  • Page 57: Upgrading The System For Multipoint Calls

    Upgrading the System for Multipoint Calls If you have purchased an MP upgrade key from Polycom, you can upgrade your ViewStation EX to support multipoint calls. For more information about making multipoint calls, please refer to...
  • Page 58 ViewStation EX User Guide characters. When you are finished, select Save and then Menu to return to the main calling screen. You are now ready to place a multipoint call with your ViewStation EX system. www.polycom.com...

  • Page 59: Chapter 3 - Initial System Setup

    This chapter describes the initial system configuration screens that you see when you power on your ViewStation EX for the first time. Topics in This Chapter The following topics are included in this chapter. Topic First System Screens Initial Setup for IP (H.323)
  • Page 60 ViewStation EX User Guide Once you have powered on the ViewStation EX system, a series of setup screens appear on your television monitor, leading you through the initial configuration process, which is described in the following sections. All procedures detailed in these sections must be followed in order to minimize system failures.

  • Page 61: First System Screens

    The first setup screen to appear on your television monitor is the Welcome screen. Figure 3-1. Welcome (Language) Screen To select the language you would like to see on the ViewStation EX system: © Polycom, Inc. 2003 Welcome/Language. See Selecting the Language on page How to Select Menu Items.

  • Page 62: Selecting Menu Items With The Remote Control

    ViewStation EX User Guide Selecting Menu Items with the Remote Control The following screen explains how to select ViewStation EX items on your television monitor. Press the SELECT button on the remote control to proceed to the next screen. Figure 3-2. How to Select Menu Items Screen...

  • Page 63: Setting Up System Name And Country

    System Name Use the System Name screen to name your system. Naming your system makes it easy to find your ViewStation EX on the LAN when it is connected. System names can be up to 34 characters in length. The first character has to be numeric or alphabetic, including foreign language characters.

  • Page 64: Country

    ViewStation EX User Guide Country On the Country screen, select the country in which your system is installed. Figure 3-4. Country Screen Setting your Call Preferences On the Call Preferences screen, select the types of calls you can place: V.35/RS-449/RS-530 Video Calls or ISDN Video Calls: V.35 Video Calls—This option is available when your...

  • Page 65: Onedial Preferences

    When Primary Call Type Choice is set to Manual, the user is asked to place the call using either IP or ISDN. © Polycom, Inc. 2003 Display IP Dialing Extension—This extension is needed when you place a call through a Gateway. When this option is selected, the Extension field is visible in the Video Call screen.

  • Page 66: Initial Setup For Ip (H.323) Calls

    ViewStation EX User Guide Initial Setup for IP (H.323) Calls The initial IP configuration screens include the following: Setup for IP (H.323) Calls The H.323 Setup screen appears if you have previously checked the LAN/Internet Calls (H.323) option on the previous screen (Call Preference).

  • Page 67: Setting Up A Gatekeeper

    A Gatekeeper is not required to make an IP-to-IP LAN call. In these situations, select the Off option. © Polycom, Inc. 2003 the H.323 name or extension. The H.323 name and extension are registered with your Gatekeeper. The Gatekeeper directs the call to your system IP address.
  • Page 68 ViewStation EX User Guide is associated with a specific LAN device. Incoming callers are prompted to enter the H.323 extension to access a specific LAN device behind the Gateway. This number may be assigned by the telephone company or by your network administrator.
  • Page 69 Chapter 3 - Initial System Setup When you have finished, review your entry for accuracy, then highlight the Save icon and press the SELECT button on the remote control. © Polycom, Inc. 2003...

  • Page 70: Initial Setup For Isdn (H.320) Calls

    ViewStation EX User Guide Initial Setup for ISDN (H.320) Calls If you have an ISDN connection, you will need to configure the appropriate interface (V.35/RS-449/RS-530, or BRI). Refer to the appropriate ISDN network interface section: Setup for the V.35/RS-449/RS-530 Network Interface If you have a V.35/RS-449/RS-530 network interface module, the...

  • Page 71: Setting Video Network Options

    V.35/RS-449/RS-530 video network. Figure 3-6. Video Network Screen You can set the following options on this screen: © Polycom, Inc. 2003 RS-366 Dialing—Enable this option if you want to call from the system through the DCE connection to the far-end videoconferencing system.

  • Page 72: Selecting Dialing Speeds

    ViewStation EX User Guide When you have finished, highlight the Save icon and press the SELECT button on the remote control. Selecting Dialing Speeds If you enabled RS-366 Dialing, select the Dialing Speeds icon in the Video Network screen. Figure 3-7. Dialing Speeds Screen The selected dialing speeds apply only to RS-366 calls.

  • Page 73: Setting Advanced Dialing Preferences

    Advanced Dialing screen. The Advanced Dialing screen lets you select the Calling Profile associated with dialing through a DCE. Figure 3-8. Advanced Dialing Screen Calling profiles for several manufacturers are included in your system. © Polycom, Inc. 2003...

  • Page 74: Figure 3-9.Advanced Dialing Screen (Calling Profile List)

    ViewStation EX User Guide To select and modify the calling profiles: Figure 3-9. Advanced Dialing Screen (Calling Profile List) Dialing Prefix and Suffix Information. Dialing prefixes are numbers and characters that are sent to your DCE equipment before sending the number dialed.

  • Page 75: Entering V.35/Rs-449/Rs-530 Video Numbers

    If you disabled RS-366 Dialing, you are operating in direct connect mode and the Video Numbers screen will not be displayed. © Polycom, Inc. 2003 Enter the numbers that other sites can dial to call your system. When you have finished, review your entry, then highlight the Save icon and press the SELECT button on the remote control.

  • Page 76: Setup For The Quad Bri Network Interface

    ViewStation EX User Guide The initial configuration process specific to the V.35/RS-449/RS-530 network interface is complete. To continue with the initial configuration process, skip to Screens on page Setup for the Quad BRI Network Interface If you have a Quad BRI network interface connected to your system,...

  • Page 77: Entering Service Profile Ids Manually

    (PBX), you may not need to enter SPIDs. If the system is unable to find your SPIDs, make sure you are connected and that you entered your ISDN numbers correctly. Figure 3-12. Auto Detect SPIDs Screen © Polycom, Inc. 2003...

  • Page 78: Selecting The Isdn Switch Protocol

    ViewStation EX User Guide Selecting the ISDN Switch Protocol Select the ISDN switch protocol according to the ISDN switch type used with the ISDN network. Figure 3-13. ISDN Switch Protocol Screen For more information about advanced BRI setup, see Quad BRI Network Interface Configuration on page The initial configuration process specific to the BRI network interface is complete.

  • Page 79: Final Out-Of-Box System Setup Screens

    Leave this screen blank if you do not need to dial a number to access an outside line. When you have finished, highlight the Save icon and press the SELECT button on the remote control. © Polycom, Inc. 2003 Outside Line Calls. See Configuring for Outside Line Calls on page Telephone Numbers.

  • Page 80: Adding A Telephone Number

    Figure 3-15. Telephone Numbers Screen You can enter the number of another telephone in the same room as the ViewStation EX system. When you have finished, highlight the Save icon and press the SELECT button on the remote control. Setting the Administrator and Meeting Passwords This screen contains an initial administrator password, which is your system’s serial number.

  • Page 81: Setting Up The Firewall

    Setting up the Firewall If your system is behind a firewall, please refer to the appropriate section in the Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 to find out how to configure your system and your router.

  • Page 82: Verifying Initial Setup

    Placing a Test Call Once you have configured your ViewStation EX, you can place a test call to one of the numbers that have been pre-programmed into the Address Book of your ViewStation EX.

  • Page 83: Network Line Check Indicators

    In this case, check your network connection and verify that you entered the numbers correctly. Figure 3-16. ViewStation EX Main Screen ISDN Line Check Indicators The system checks the configuration of the ISDN lines every time you power them on.

  • Page 84: Gatekeeper Status Indicators

    ViewStation EX User Guide indicator appears on the ISDN check icon. Once the first ISDN line (line 1) connects, you can make a call. Once the check is complete, and if the ISDN lines are properly configured, the indicator disappears. If it does not disappear, you should check the physical connections and the configuration of the ISDN lines.

  • Page 85: Chapter 4 - Advanced Configuration For Your Network Environment

    In this chapter, you will find advanced network configuration information which can be used to enhance your videoconferencing and network environment, or to change specific options set up during the ViewStation EX system’s initial out-of-box configuration. Topics in This Chapter The following topics are included in this chapter.
  • Page 86 ViewStation EX User Guide Topic Configuration of the Global Address Book Configuration for the Global Management System Configuring Streaming Preferences Configuring SNMP Preferences Configuring Quality of Service Description This topic describes how to configure the Global Address server, Global Address Book preferences, ISDN private numbers, and dialing rules.

  • Page 87: Configuration Of The Lan Settings

    Configuration of the LAN Settings This section contains advanced configuration information needed to set up the LAN options of your ViewStation EX system. The following LAN and Intranet configuration screens are described in detail in this section: When you have finished editing the information on a screen, you...

  • Page 88: Figure 4-1.Lan & Intranet Screen

    ViewStation EX User Guide Figure 4-1. LAN & Intranet Screen On this screen, you can configure the following options: LAN Host Name—The host name is the DNS name given to your system by the network administrator. This name can be used in place of an IP address when dialing IP calls.
  • Page 89 WINS Resolution—WINS resolution (Windows Internet Name Service) allows a network device name (the name of your ViewStation EX system) to be resolved to an IP address in a routed environment. When this option is selected, the system sends requests to the WINS server for WINS name resolution.
  • Page 90 The IP address can be obtained from your network administrator or your IT department. DNS Servers—DNS servers are computers which translate domain names (example: www.polycom.com) into IP addresses. If the DHCP Client option is selected, the DNS server addresses are automatically filled in and you cannot make any change to this field.

  • Page 91: Selecting Advanced Lan Settings

    On the Advanced LAN Settings screen, you can select a LAN port and a LAN speed as described below: © Polycom, Inc. 2003 Chapter 4 - Advanced Configuration for your Network Environment network. This is the subnet mask of the LAN to which your system is connected.
  • Page 92 ViewStation EX User Guide Before you select a LAN speed and duplex mode, find out from your network administrator what speed and duplex mode are supported by the switch to which your system is connected. Note Select LAN Port—The ViewStation supports a LAN port and a PC port: •...

  • Page 93: Configuring Firewall And Lan Connection Settings

    Firewall/LAN Connection. The following screen appears: Figure 4-3. Firewall & LAN Connection Screen In this screen, you can configure the following options: © Polycom, Inc. 2003 Chapter 4 - Advanced Configuration for your Network Environment Use Fixed Ports—Specify the fixed ports assigned to the system when working with a firewall.
  • Page 94 ViewStation EX User Guide For more information about configuring your system to operate behind a NAT (Network Address Translation) device, refer to the Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000. NAT Outside (WAN) Address—Specify the external IP address used by your NAT.

  • Page 95: Configuration For Ip (H.323) Calls

    Configuration for IP (H.323) Calls This section contains advanced configuration information needed to set up your ViewStation EX system for IP calls. The following IP configuration screens are described in detail in this section: To access the system’s IP (H.323) configuration screens: Select System Info >...

  • Page 96: Configuring H.323 Name And Extension

    ViewStation EX User Guide Configuring H.323 Name and Extension The H.323 name and extension that can be used to dial your system are configured in the H.323 Setup screen. To access the H.323 Setup configuration screen: Select System Info > Admin Setup > LAN/H.323 > H.323 > Setup.

  • Page 97: Selecting Dialing Speeds

    Select System Info > Admin Setup > LAN/H.323 > H.323 > Dialing Speeds. The Dialing Speeds screen appears. Figure 4-5. Dialing Speeds Screen © Polycom, Inc. 2003 Chapter 4 - Advanced Configuration for your Network Environment Display IP Dialing Extension—This extension is needed when placing a call through a Gateway.

  • Page 98: Configuring The Gateway And Gatekeeper

    Overview Gateway and Gatekeeper settings are configured in several screens: These screens let users enter advanced Gateway and Gatekeeper information that is part of Polycom OneDial, a Polycom-proprietary feature. The configuration screens described in this section require an excellent understanding of Gateways and Gatekeepers. Configuring these options should be best handled by knowledgeable network administrators.

  • Page 99: About Polycom Onedial

    OneDial is part of PathNavigator, a call processing server that performs Gateway, Gatekeeper, and name resolution operations in the background. For more in-depth descriptions and configuration information about OneDial and PathNavigator, refer to the Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000. © Polycom, Inc. 2003...

  • Page 100: Setting The Gateway And Gatekeeper

    ViewStation EX User Guide Setting the Gateway and Gatekeeper The Gateway & Gatekeeper screen allows you to enter advanced H.323 information, a Gatekeeper IP address if needed, and select a route for your outbound calls. To access the Gateway & Gatekeeper screen: Select System Info >...
  • Page 101 © Polycom, Inc. 2003 Chapter 4 - Advanced Configuration for your Network Environment A Gatekeeper is not required to make IP-to-IP LAN calls. In these situations, select the Off option. • Specify: To specify a Gatekeeper, select the Specify option and enter the Gatekeeper’s IP address or name (for...

  • Page 102: Configuring The Gateway Number

    ViewStation EX User Guide Configuring the Gateway Number The Gateway Number screen allows users to enter advanced IP information that is part of Polycom OneDial. For more information about OneDial, refer to To access the Gateway Number screen: Select System Info > Admin Setup > LAN/H.323 > H.323 >...

  • Page 103: Selecting Your Gateway Prefix And Suffix

    Selecting your Gateway Prefix and Suffix The Gateway screen allows users to enter advanced Gateway information that is part of the Polycom OneDial feature. For more information about OneDial, refer to page To access the Gateway screen: Select System Info > Admin Setup > LAN/H.323 > H.323 >...
  • Page 104 ViewStation EX User Guide You can configure the prefix or suffix that is sent to the Gatekeeper. The prefix identifies which Gateway is used to dial a call at a particular data rate. The Gatekeeper then directs the call to the Gateway that is identified with a prefix.

  • Page 105: Configuration For Isdn (H.320) Calls

    V.35/RS-449/RS-530 and BRI network interfaces. The information displayed on the various ISDN configuration screens varies according to the network interface that is attached to your ViewStation EX system. The configuration information is divided into: Once your ISDN configuration is complete, you may want to place a test call.

  • Page 106: Figure 4-9.Advanced V.35 Screen

    ViewStation EX User Guide Configuring the V.35/RS-449/RS-530 Serial Interface Control Signals The ViewStation EX is designed to be compatible with the tested network equipment without any modification needed. However, if your network equipment varies from the conventional V.35/RS-449/RS-530 video implementations, use the Advanced V.35 screen to adjust the operation of many of the signals.

  • Page 107: Setting Up Satellite (H.331) Broadcast Mode

    Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000. Setting up Satellite (H.331) Broadcast Mode The ViewStation EX with a V.35/RS-449/RS-530 network interface support H.331 broadcast mode for broadcast transmissions via satellite. In this mode, your system sends and receives audio and video without handshaking with the far-site system or H.331-compatible systems.

  • Page 108: Selecting Dialing Speeds

    ViewStation EX User Guide Figure 4-10. Video Network Screen and Broadcast Mode Screens On the Broadcast Mode screen, you can set the following video and audio preferences: Selecting Dialing Speeds This screen lets you limit the choices that appear as speed selections.

  • Page 109: Figure 4-11.Dialing Speeds Screen

    “common speed” © Polycom, Inc. 2003 Chapter 4 - Advanced Configuration for your Network Environment Enable RS-366 Dialing on the Video Network screen (System Info >...

  • Page 110: Setting The Calling Profile

    ViewStation EX User Guide connections are supposed to be established. This causes problems when a non-V.35/RS-449/RS-530 system calls a V.35/RS-449/RS-530 system at one of these n x 56k common speeds (the connection is not established correctly). Setting the Calling Profile The Advanced Dialing screen lets you set or modify your calling profile.

  • Page 111: Figure 4-12.Advanced Dialing Screen

    You have to enter this information only once on the Advanced Dialing screen. When you place a call, there is no need to enter the © Polycom, Inc. 2003 Chapter 4 - Advanced Configuration for your Network Environment select or modify the Calling Profile associated with dialing through a DCE.

  • Page 112: Enabling Crypto Resync

    Enabling Crypto Resync If a cryptographic encoder/decoder is connected between the ViewStation EX system and the network, it may require a resynchronization signal from the ViewStation EX system. This is a signal indicating that the ViewStation EX system has lost video...

  • Page 113: Advanced Quad Bri Network Interface Configuration

    DTR output or by wiring this input to an always-high tie-off. In this non-dialed mode, the DTR output and RTS output act exactly the same. Refer to Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 for more information on these signals. Advanced Quad BRI Network Interface Configuration This section describes information and settings for a series of BRI advanced configuration screens.

  • Page 114: Entering Isdn Video Numbers

    ViewStation EX User Guide For information about the initial BRI configuration screen, see for the Quad BRI Network Interface on page Entering ISDN Video Numbers Use the ISDN Video Number screen if you need to change the area code and ISDN (BRI) video numbers that you previously set up during the out-of-box configuration.

  • Page 115: Entering Or Detecting Service Profile Ids

    Select System Info > Admin Setup > Video Network > IMUX > SPIDS. The Auto Detect SPIDs screen appears. Figure 4-16. Auto Detect SPIDs Screen © Polycom, Inc. 2003 Chapter 4 - Advanced Configuration for your Network Environment Press the arrow buttons on the remote control to move between fields on the screen.

  • Page 116: Setting Audio Quality Preference

    ViewStation EX User Guide This screen appears only if you selected United States or Canada as your country on the country screen. Entering the SPIDs manually. The SPIDs obtained from your network service provider can be entered manually on the Auto Detect SPIDs screen.

  • Page 117: Setting Channel Dialing Preferences

    Figure 4-17. Audio Quality Preference Screen Setting Channel Dialing Preferences On this screen, you can choose how the ViewStation EX system will dial its channels. Channels can be dialed in parallel or one at a time. © Polycom, Inc. 2003...

  • Page 118: Selecting Dialing Speeds

    ViewStation EX User Guide To access the Advanced Dialing screen: Select System Info > Admin Setup > Video Network > IMUX > Advanced Dialing. Figure 4-18. Advanced Dialing Screen Select one of the following two options: Selecting Dialing Speeds The Dialing Speeds lets you limit the choices that appear as speed selections.

  • Page 119: Modifying Isdn Video Network Information

    SELECT button on the remote control to select your preferred dialing speeds; a red check appears when a dialing speed is selected. 74). These options are: Country Code—The Country Code is associated with the country where the ViewStation EX is used. Setup for the Quad BRI...
  • Page 120 ViewStation EX User Guide Area Code—This is the area code or STD code used in the area where the system is located. Number A—This is the primary ISDN number assigned to the system. Number B—This is the secondary ISDN number assigned to the system.

  • Page 121: Configuration Of The Global Address Book

    This section describes how to configure the Global Address Book (GAB) on the ViewStation EX system. To use the GAB features, your organization must use Polycom Global Management System (GMS) software. The Global Address Book configuration screens are accessible from the Global Address Book screen (System Info >...

  • Page 122: About The Global Address Book

    Polycom conferencing systems. For more information about the GMS, refer to the Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000. Configuring Settings for the Global Address Book Server The Global Address screen allows you to enter the Global Address Book Server’s IP address and its password.

  • Page 123: Setting The Global Address Book Preferences

    Use Gatekeeper option that you have previously enabled on the Call Preference and Gateway & Gatekeeper screens respectively. © Polycom, Inc. 2003 Chapter 4 - Advanced Configuration for your Network Environment Server IP Address—Enter the IP address of the GAB server.

  • Page 124: Figure 4-21.Global Address Book Preferences Screen (For Ip And Isdn Calls)

    ViewStation EX User Guide To access the Global Address Book Preferences screen: Select System Info > Admin Setup > LAN/H.323 > Global Address > Preferences. Figure 4-21. Global Address Book Preferences Screen (for IP and ISDN Calls) Show Addresses in Address Book—This option lets you enable the types of video numbers you want to see in your Global Address Book.

  • Page 125: Selecting Your Preferred Alias

    Selecting your Preferred Alias All the available options on this screen are valid numbers that outside systems can use to reach your ViewStation EX system. Select the number that you would like to register with the Global Directory Service. To access the Preferred Alias screen: Select System Info >...

  • Page 126: Selecting The Call Type Order For Onedial Address Book Entries

    ViewStation EX User Guide Selecting the Call Type Order for OneDial Address Book Entries The Advanced Address Book Preferences screen lets you select the order of the call types (IP or ISDN) to use when you dial OneDial Address Book entries which contain both IP and ISDN numbers. For...

  • Page 127: Entering The Private Network Number

    Entering the Private Network Number The Private Network ISDN (or PRI) Number provides a second number that can be used to call the ViewStation EX system (for example, the company’s PBX has two different lines coming from different network providers). It provides the correct numbers to the caller for the additional lines needed after the connection of the first line.

  • Page 128: Table 4-1.Dialing Rules Used By The Global Address Book

    ViewStation EX User Guide and receiving calls. For example, if you live in Paris, your system’s number appears correctly in the address books of a system in Paris, a system in Sydney, a system in New York, and a system in Cape Town.

  • Page 129: Figure 4-22.Dialing Rules 1 Screen

    Figure 4-22. Dialing Rules 1 Screen You can configure the following network dialing rules: © Polycom, Inc. 2003 Chapter 4 - Advanced Configuration for your Network Environment Number of digits in Extension—Set the number of digits in your dialing extension. This usually applies to systems that are on a PBX.

  • Page 130: Dialing Rules 2

    ViewStation EX User Guide Dialing Rules 2 If your private network requires you to dial prefixes to access certain area codes (or city codes), you can set those prefixes in the Dialing Rules 2 screen. To access the Dialing Rules 2 screen: Select System Info >...
  • Page 131 9 before dialing a 1-800-xxx-xxxx number. Enable the Always Dial Area Code option if you must dial the area code to sites that have the same area code as your system. This is sometimes necessary for 10-digit dialing. © Polycom, Inc. 2003...

  • Page 132: Configuration For The Global Management System

    Configuration for the Global Management System Overview This section describes how to set up the ViewStation EX system to be centrally configured, managed, and monitored by the Global Management System (GMS) server. To use the Global Management System (GMS) features, your organization must use Polycom Global Management System (GMS) software.
  • Page 133 The GMS main features are: For more information about GMS, refer to the Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000. You can also find information on GMS on the Polycom Web site at www.polycom.com. © Polycom, Inc. 2003...

  • Page 134: Setting Global Management Preferences

    ViewStation EX User Guide Setting Global Management Preferences Global Management must be manually set on the ViewStation EX system to be active. To access the Global Management setup screen: Select System Info > Admin Setup > LAN/H.323 > Global Management > Setup. The Global Management setup screen appears.

  • Page 135: Accessing Global Management Server Urls

    GMS server IP addresses manually. This information is provided by your network manager. © Polycom, Inc. 2003 Chapter 4 - Advanced Configuration for your Network Environment specific account so that they can be tracked and billed to the appropriate departments.

  • Page 136: Adding Global Management Technical Support Contact Information

    ViewStation EX User Guide To access the Global Management URLs screen: Select System Info > Admin Setup > LAN/H.323 > Global Management > Setup > Select Server URLs...The Global Management setup screen appears. Figure 4-25. Global Management URLs Screen The first field contains the address of the primary GMS server that...

  • Page 137: Figure 4-26.Global Management Info Screen

    Chapter 4 - Advanced Configuration for your Network Environment To access the Global Management Info screen: Select System Info > Admin Setup > LAN/H.323 > Info 1. The following screen appears: Figure 4-26. Global Management Info Screen © Polycom, Inc. 2003...

  • Page 138: Configuring Streaming Preferences

    IP multicast. IP multicast is very efficient for this type of broadcasts by enabling the Viewstation EX to send a single copy of the media to multiple recipients. By using IP multicast, there is no restriction in the number of viewers.
  • Page 139 Allow Streaming—When this option is enabled, the icon on the main screen of the user interface changes from Telephone to Call Type. Click Call Type to access the Streaming Call screen.

  • Page 140: Configuring Snmp Preferences

    SNMP (Simple Network Management Protocol) is a set of protocols used to manage complex networks. SNMP tells the network if a device or operation is functioning properly. The ViewStation EX sends SNMP reports on the following: To access the SNMP Setup screen: Select System Info >...
  • Page 141 Community Name—Enter the SNMP management community in which you want to enable this agent. The default setting for this field is “Public.” System Description—This field displays the type of videoconferencing device. You cannot edit this field. © Polycom, Inc. 2003...

  • Page 142: Configuring Quality Of Service

    • IP Precedence: This is a number that represents the level of priority given to IP packages sent to the ViewStation EX system. The value can be between 0 and 5. If this option is selected, enter the value in the Type of Service Value field.
  • Page 143 Chapter 4 - Advanced Configuration for your Network Environment Dynamic Bandwidth—Specify use of dynamic bandwidth allocation. The ViewStation EX system dynamic bandwidth function automatically finds the optimum line speed for a call. If you experience excessive packet loss while in a call, the Dynamic Bandwidth function decreases the line speed until there is no packet loss.
  • Page 144 ViewStation EX User Guide www.polycom.com...

  • Page 145: Chapter 5 - Using The Viewstation Ex

    Using the ViewStation EX This chapter explains how to perform all the basic system operations listed in the following Topics table. Topics in This Chapter The following topics are included in this chapter. Topic Remote Control Video Calls Analog Telephone...

  • Page 146: Remote Control

    ViewStation EX User Guide Topic Snapshots Picture-In-Pict ure (PIP) Graphics Cursor Remote Control Most ViewStation control. The remote control is an integral part of your system. It works very much like the remote control that you use at home for your television.

  • Page 147: Table 5-1.Remote Control Functionality

    Function 1. Call-Hangup 2. Auto © Polycom, Inc. 2003 Chapter 5 - Using the ViewStation EX Description Allows users to make calls or hang up call. It takes you to the dialing screen (Video Phone). It is used to place a call, to manually answer a call, to add in another video or audio endpoint call to a multipoint call.
  • Page 148 ViewStation EX User Guide Function 3. Near 4. Far 5. Slides 6. Arrow Buttons 7. Select 8. Zoom 9. Snapshot 10. Mute 11. Volume 12. Keypad Description Activates camera control of the near side of the call (your system). You know the near side...
  • Page 149 Function 13. Menu 14. Info © Polycom, Inc. 2003 Chapter 5 - Using the ViewStation EX Description Takes you to the menu screens from either the near or far camera view. The Menu button will back you out one screen at a time when you are inside the menu screens.

  • Page 150: Video Calls

    ViewStation EX User Guide Video Calls There are five ways to place a video call: Placing a Call Manually Using One Number To place a call manually using one number: Figure 5-2. Video Phone Screen Using manual dialing. See From the Address Book. See Book.
  • Page 151 The call progress indicators on the lower left side of the screen indicate that the call is going through.They change progressively to blue, yellow, orange, and green as your call completes. Chapter 5 - Using the ViewStation EX Note...

  • Page 152: Figure 5-3.Call Progress Indicators

    ViewStation EX User Guide Figure 5-3. Call Progress Indicators Figure 5-4. Call Hangup Choices Screen When the call completes, the party you called appears on the screen, and you appear in the picture-in-picture (PIP) window at the lower right. If you have a two-monitor system, the party you are calling appears on the main monitor, and you appear on the second monitor.

  • Page 153: Using Two Numbers

    SELECT button (or the CALL•HANG-UP button). To clear part of an entry from the right, press the LEFT ARROW button once for each character you wish to delete. Chapter 5 - Using the ViewStation EX Notes Calls. Address...
  • Page 154 ViewStation EX User Guide To enter the second number: • For an ISDN number one digit greater than the first, press the RIGHT ARROW button to enter that number, then skip to step 5. • For an ISDN number which is the same as the first, press the DOWN ARROW button, then skip to step 4.

  • Page 155: Placing A Call From The Address Book

    Use the arrow buttons on the remote control to scroll through the list of names. Press the SELECT button when you find the entry you want. The system automatically begins to dial the video number. Chapter 5 - Using the ViewStation EX...

  • Page 156: Placing A Speed-Dial Call

    ViewStation EX User Guide Placing a Speed-Dial Call Speed Dial stores the last six numbers dialed from the ViewStation EX system if the numbers are in your Address Book. If the Display Speed Dial option has been disabled on the General Setup screen (page 2), you will not have access to the Speed Dial screen, but you will be taken directly to the Address Book..

  • Page 157: Placing A Call From The Web Interface

    ViewStation EX, ViewStation FX, and VS4000 ARENA API Programmer’s Guide. Answering a Video Call Manually The ViewStation EX is set by default to automatically answer incoming calls. To set your system to answer video calls manually: © Polycom, Inc. 2003 To lock the number, highlight the entry on the Speed Dial screen.

  • Page 158: Answering A Video Call Automatically

    ViewStation EX User Guide Answering a Video Call Automatically The ViewStation EX is set by default to automatically answer incoming calls. If the default settings are changed, you can reset the system to answer calls automatically. To set your system to answer video calls automatically: If the Auto Answer Point to Point option is set to No, all video calls need to be answered manually.

  • Page 159: Ending A Video Call

    • If you select No, the main calling screen appears on your monitor. • To stay in the call, select the Stay in Call icon and press the SELECT button. Note Chapter 5 - Using the ViewStation EX...

  • Page 160: Analog Telephone Calls

    Analog Telephone Calls In countries where it is approved, you can connect an analog telephone line to your ViewStation EX system. This lets you make telephone calls through the ViewStation EX system and include audio third parties in your video calls.

  • Page 161: Adding A Telephone Call To A Video Call

    Press the CALL•HANG-UP button on the remote control. The Call Hang-up Choices screen appears. Select the Disconnect Speakerphone Call icon and press the SELECT button on the remote control. The third party disconnects. Chapter 5 - Using the ViewStation EX...

  • Page 162: Adding A Video Call To A Telephone Call

    ViewStation EX User Guide Adding a Video Call to a Telephone Call To add a video call once your telephone call is connected: Press the MENU button on the remote control until you reach the main calling screen. Highlight the Video Call icon and press the SELECT button on the remote control.

  • Page 163: Address Book

    Address Book. The Address Book supports both single site or multi-site calls, depending upon system configuration. If your organization uses Polycom's Global Management System™ software, you can configure your Address Book to automatically show all of the addresses used in your organization.

  • Page 164: Adding An Entry To The Address Book

    ViewStation EX User Guide The New, Edit, and Delete icons are only visible if the Allow Address Book Changes option has been enabled in the General Setup screen (System Info > Admin Setup > General Setup). Adding an Entry to the Address Book To add an entry to the Address Book: Figure 5-9.

  • Page 165: Editing An Existing Entry In The Address Book

    All the letters are capitalized while the lock is visible. If you are using OneDial, enter both the ISDN VIdeo Number and the IP Video Number. OneDial is a Polycom proprietary feature that greatly simplifies videoconferencing dialing through taking care of a number of dialing and network processes in the background.

  • Page 166: Deleting Entries In The Address Book

    ViewStation EX User Guide You cannot edit Global Address Book entries. They are dynamically obtained from the ViewStation EX that connected into the Global Address Book (GAB) server. Deleting Entries in the Address Book To delete entries in the Address Book: Transferring the Address Book You can transfer the contents of your ViewStation EX system’s...

  • Page 167: Using The Global Address Book

    Using the Global Address Book If your organization uses Polycom's Global Management System software and your ViewStation EX system is set to subscribe to the Global Address Book server, you can access global addresses. The Global Address Book provides users with easy, one-button dialing to anywhere in the world.

  • Page 168: Creating Multipoint Address Book Entries

    ViewStation EX User Guide For more information about Global Management System software, go to our Web site at www.polycom.com or see Management System on page Creating Multipoint Address Book Entries You can make it easier to place multipoint video calls by creating multipoint entries in your Address Book.

  • Page 169: Cameras And Sound

    1, 2, or 3 to jump to a specific camera. Make sure that the camera icons are displayed on screen. Otherwise, when you press the number button, a camera preset will be selected instead of a different camera source. Chapter 5 - Using the ViewStation EX Note...

  • Page 170: Selecting A Far-Site Camera

    ViewStation EX User Guide Selecting a Far-Site Camera To select a far-site camera source during a call: If there is no camera connected to the selected video source, you will see either a blue screen or frozen video from the last video source.

  • Page 171: Controlling The Far-Site Camera

    Chapter 5 - Using the ViewStation EX The following picture shows the buttons that are used on the remote control to control the camera. Figure 5-11. Camera Control Button on Remote Control Controlling the Far-Site Camera You can also adjust the camera on the far site in a call if that site has its Far Control of Near Camera option enabled.

  • Page 172: Adjusting Camera Settings

    ViewStation EX User Guide To tilt or pan the camera: Use the arrow buttons on the remote control to tilt the camera up and down and to pan from side to side. To zoom: Use the ZOOM buttons on the remote control to zoom in and out.

  • Page 173: Enabling Automatic Voice Tracking

    Enabling Automatic Voice Tracking The main camera on your ViewStation EX can automatically move to whomever is speaking in the meeting. The first time the camera moves to a person, it might take several seconds of continuous speech to locate the person speaking.

  • Page 174: Enabling Automatic Tracking To Camera Presets

    ViewStation EX User Guide noise in the room. In some situations, triangulation of the speaker may take longer than expected. To enable automatic voice tracking: Press the AUTO button once on the remote control. A Camera icon with a motor attached appears in the upper right corner of the main monitor.

  • Page 175: Controlling Sound

    Automatic camera tracking is temporarily disabled under the following conditions: Controlling Sound Setting the Volume The volume of the ViewStation EX system is related to the volume on the television monitor. To set the volume: Using the Mute Button The mute button on the microphone pod is used to prevent far-site participants from hearing your conversation.

  • Page 176: Controlling Sound Effects Volume

    ViewStation EX User Guide To activate the MUTE function: Press the MUTE button on the remote control or on the microphone pod. Notice that the red light on top of the microphone pod is illuminated. The Mute icon appears in the bottom left corner of the television monitor indicating to the near and far sites that mute is turned on.

  • Page 177: Snapshots

    SNAPSHOT button once and press 1, 2, or 3 for your desired camera source. You see a live preview from the selected camera while the far site still sees you. To send the image, press the SNAPSHOT button again. Chapter 5 - Using the ViewStation EX for more...
  • Page 178 ViewStation EX User Guide To disable the Timeout feature: Both sites must have disabled the Snapshot Timeout option for this feature to work. If one side has not disabled Snapshot Timeout, the system reverts to its default settings. Select System Info > Admin Setup > Video/Camera > TV Monitors.

  • Page 179: Picture-In-Picture (Pip)

    After 15 seconds, the local video appears in a PIP window. © Polycom, Inc. 2003 Press the NEAR and SELECT buttons on the remote control. Use the icon button on the screen to swap the main and PIP images. Chapter 5 - Using the ViewStation EX...

  • Page 180: Graphics Cursor

    ViewStation EX User Guide Graphics Cursor The Graphics Cursor is an arrow (pointer) that you can display and move around on a slide. The cursor is a convenient way to point to a specific item or area of the slide while you are talking about the item or area.

  • Page 181: Using The Graphics Cursor

    Number on the Remote Control © Polycom, Inc. 2003 Chapter 5 - Using the ViewStation EX Graphic Cursor Function Moves the cursor diagonally up and to the left. Moves the cursor up. Moves the cursor diagonally up and to the right.
  • Page 182 ViewStation EX User Guide www.polycom.com...
  • Page 183 Using Advanced System This chapter describes how to configure and use advanced ViewStation EX features. Topics in This Chapter The following topics are included in this chapter. Topic Multipoint Calls (Optional) Dial-In Calling (Optional) © Polycom, Inc. 2003 Features Description...

  • Page 184: Multipoint Calls (Optional)

    Conferencing People+Content Multipoint Calls (Optional) Your ViewStation EX system can be upgraded to support all of the multipoint call features described in this section. In order to upgrade your system to support multipoint calls, you will need to purchase a multipoint key from Polycom. For detailed instructions...

  • Page 185: Before You Begin

    All parties in a multipoint call must be connected at the same speed. A multipoint videoconference can mix both IP and ISDN calls. For more information, see © Polycom, Inc. 2003 Chapter 6 - Using Advanced System Features Maximum Speed For Each...

  • Page 186: Multipoint Downspeeding

    Protocols (ISDN and IP) Multipoint Downspeeding When necessary, the ViewStation EX system is able to downspeed calls, meaning that it can dynamically reduce the data rate of the call to accommodate incoming calls. For example, if there is an existing...

  • Page 187: Downspeeding/Resynchronization Compatibility

    To indicate that a particular endpoint which cannot downspeed at the correct data rate is admitted to the multipoint call as an audio call only, the ViewStation EX MCU displays a picture of a telephone in the screen area corresponding to that endpoint call.

  • Page 188: Multipoint Calls And Firewall Information

    ViewStation EX User Guide Downspeeding or Resynchronizing with RadVision via IP Gateway Your system has the ability to downspeed and resynchronize correctly in an H.320 call with a RadVision system and vice versa. The two systems resynchronize the call if an ISDN line is lost during the call, if H.320 framing is lost, or if CRC errors are encountered...

  • Page 189: Using The Manual Dialer (Video Phone)

    The following explains how to place a multipoint call manually by adding sites to your videoconference. To place the first call: © Polycom, Inc. 2003 Using the user interface’s Manual Dialer (Video Phone). See Using the Manual Dialer (Video Using a multi-site local Address Book Meeting entry. See an Address Book Meeting Entry.
  • Page 190 ViewStation EX User Guide If you need to enter alpha characters, press the AUTO button on the remote control to bring up the on-screen keyboard. Enter a dot. To enter a dot, press the right button on the remote control.

  • Page 191: Using An Address Book Meeting Entry

    (multipoint) entry is automatically removed from your Address Book meeting entry. To create a multipoint Address Book meeting entry: © Polycom, Inc. 2003 system, the party you are calling appears on the main monitor, and you appear on the second monitor.
  • Page 192 ViewStation EX User Guide To place a multipoint meeting call from the Address Book: Highlight the entry you want to add and press the SELECT button on the remote control. The multipoint Address Book entry screen appears with that entry added.

  • Page 193: Using The Address Book

    This method is a combination of Manual Dialer and Address Book dialing. Refer to © Polycom, Inc. 2003 Select the Address Book icon on the main screen and press the SELECT button on the remote control. The main Address Book screen appears.

  • Page 194: Mixed Protocol Dialing

    Book without having to worry about which number to dial or which dialing protocol to use. For more information about OneDial, refer to the Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000. This feature is optional. In order to enable this feature and all multipoint-related capabilities, you must upgrade your system to support multipoint calls.

  • Page 195: Additional Information

    Additional Information Supported ViewStation EX Functionality © Polycom, Inc. 2003 Using the Global Address Book. The user establishes the first call, adds a second, and maybe a third call using the Global Address Book. If the selected entry is a OneDial number, make sure the Primary Call Type Choice option on the Advanced Address Book Preferences screen (Admin Setup >...

  • Page 196: Multipoint Viewing Modes

    For more information, refer to the System for Multipoint Far-end camera control is supported in presentation or full-screen mode with Polycom endpoints in mixed protocol calls. Audio (POTS) add-ins are supported in mixed protocol calls. All multipoint modes are supported in mixed protocol calls.

  • Page 197: Mode Description

    Following is a description of the four multipoint modes and the Auto Answer Multipoint setting: © Polycom, Inc. 2003 Auto—In Auto mode, the system determines the optimal viewing mode based on the interaction between the sites. If more than one site is talking at the same time, the system uses Discussion mode.
  • Page 198 ViewStation EX User Guide Presentation—In Presentation mode (also called voice-activated switching), the person who is speaking appears full screen to the far sites. If you are using a single-monitor system, the speaker or presenter appears full screen on your monitor.

  • Page 199: Switching Modes

    For more information, refer to the System for Multipoint The Meeting Password works with the ViewStation EX system’s embedded MCU and other external bridges that support meeting passwords. © Polycom, Inc. 2003 From the main calling screen, select System Info >...

  • Page 200: Setting Up The Meeting Password

    To provide dial-in protection for the ViewStation EX MCU. If dial-in password protection has been set on the MCU, all the sites dialing into that MCU need to provide a password in order to join the videoconference.

  • Page 201: Mcu Meeting Password Protection In Multipoint Dial-In Calls

    MCU Meeting Password Protection in Multipoint Dial-In Calls The following table describes how the ViewStation EX MCU handles the Meeting Password as the multipoint conference password when dial-in sites are calling into the ongoing conference, based on the Auto Answer Multipoint and the Meeting Password settings.
  • Page 202 Resulting MCU Handling of Meeting Password The general rule is that all the sites which dial into the ViewStation EX MCU need to provide a Meeting Password to that MCU. However there are two exceptions: Exception 1— If the first site has been in a...

  • Page 203: Multipoint Cascading Capabilities

    Multipoint Cascading Capabilities ViewStation EX systems can be cascaded with other ViewStation EX, ViewStation FX, or VS4000 systems to place a multipoint ISDN (H.320) call, a H.323 (IP) call, or a mixed protocol (ISDN and IP) call with up to ten sites.

  • Page 204: Chair Control

    ViewStation EX User Guide Chair Control General Information Chair Control is a feature that allows any ViewStation EX in a multipoint call to do the following: Any site in the call can access the Chair Control screen. However, only one site can have chair control at a time. That site must release the chair control before another site can acquire it.

  • Page 205: Actions Available To All Sites

    Actions Available to All Sites Any site in the multipoint call can perform these actions: © Polycom, Inc. 2003 Acquire chair—Enables Chair Control for your site. Other sites in the call cannot acquire the chair until you release it. If your site has the chair, a small gavel appears in chair control mode.

  • Page 206: Actions Only Available To The Chair Controller

    ViewStation EX User Guide Actions Only Available to the Chair Controller Only the site with the chair can perform these actions: Stop Viewing Site—Causes your system to go back to voice-activated switching or broadcaster actions as set by the chair.

  • Page 207: Dial-In Calling (Optional)

    (rate matching). If a password has been set on the ViewStation EX system that acts as the MCU, a Meeting Password will be required from each site calling into the conference.

  • Page 208: With No Existing Point-To-Point Call

    ViewStation EX User Guide The MCU is embedded in the ViewStation EX system. The table describes the number of incoming calls that can be separately or simultaneously received by the ViewStation EX embedded MCU (1 site) already in a point-to-point call with another site (1 site) and the resulting number of sites for that multipoint call.

  • Page 209: Auto Answer Multipoint Mode Configuration

    To set the Auto Answer Multipoint mode: All the following information assumes that there is already an ongoing call between two sites or possibly three sites. © Polycom, Inc. 2003 Note Calls. Select System Info > User Setup or select System Info > Admin Setup >...
  • Page 210 ViewStation EX User Guide “You have a video call. Would you like to answer?” If the user selects Yes, this call will be added into the ongoing conference. If the user selects No, the call will be rejected. • Do Not Disturb—If the Auto Answer mode is Do Not Disturb, the user is not notified when there is an incoming call.

  • Page 211: Conference On Demand (Cod)

    There is limited feedback information available to the user who places the COD call as to why any site in the conference failed to connect to the MGC. © Polycom, Inc. 2003 Chapter 6 - Using Advanced System Features Note...

  • Page 212: Cod User Interface Screens

    ViewStation EX User Guide COD User Interface Screens The COD-related user interface screens include the Multipoint Call screen, the Video Phone screen, and the Gateway and Gatekeeper screens. Multipoint Call Screen The Multipoint Call screen allows you to create a new meeting entry or edit an existing meeting entry.

  • Page 213: Gatekeeper Screen

    MCU. If it is disabled, all the meeting calls with three sites are made through the system’s internal MCU or the meeting calls cannot be placed when the sites are over three. © Polycom, Inc. 2003 Chapter 6 - Using Advanced System Features Never...

  • Page 214: Streaming Video

    ViewStation EX User Guide Streaming Video Using the streaming feature on the ViewStation EX system allows other videoconferencing participants to watch your presentations or meetings live from a PC. Enabling Streaming To enable streaming on your system: Figure 6-4. Streaming Screen Once you have enabled streaming, a Call Type icon appears on your main screen indicating that you are ready to start streaming.

  • Page 215: Configuring Streaming Options

    Allow Streaming—When this option is enabled, the icon on the main screen of the user interface changes from Telephone to Call Type. Click Call Type to access the Streaming Call screen.

  • Page 216: Configuring Streaming For Apple Quicktime

    ViewStation EX system as described in “Enabling and Starting Streaming on the ViewStation EX.” To view streaming using Apple QuickTime: Open a Web browser. b. Enter the IP address of your ViewStation EX system in the browser address field. www.polycom.com...
  • Page 217 Apple QuickTime will launch within your browser. If you do not have Apple QuickTime installed, you will be prompted to install it from the Polycom/QuickTime Web page. Repeat steps 1 through 3 after installation. Chapter 6 - Using Advanced System Features...

  • Page 218: Data Conferencing

    ViewStation EX User Guide Data Conferencing The ViewStation EX system is T.120-compliant and supports data conferencing when paired with either a ShowStation IP or Microsoft NetMeeting. Data conferencing features are available only on point-to-point video calls or with external H.320 bridges/MCUs that support this feature.

  • Page 219: Enabling Data Conferencing On Your System

    Data Conference screen appears. Enable either the NetMeeting or ShowStation IP option. The ShowStation IP option appears only if a ShowStation is connected to the ViewStation EX or the LAN. Note NetMeeting on page 245 Chapter 6 - Using Advanced System Features ShowStation IP on in chapter 7.

  • Page 220: People+Content

    EX systems 5.0 cannot send dual streams to an iPower version 5.0 when registered to PathNavigator version 1.10. ViewStation EX, FX, and VS4000 systems send the new People+Content format to other ViewStation EX, FX, VS4000, or iPower systems if they are registered to PathNavigator 5.0. www.polycom.com...

  • Page 221: Chapter 7 - Using The System With A Pc

    Using the System with a PC This chapter describes how to use your ViewStation EX system in conjunction with a PC. Topics in This Chapter The following topics are included in this chapter. Topic Before you Begin Accessing the Web Interface...

  • Page 222: Before You Begin

    You need the following items to connect the PC to the ViewStation EX system: Connecting the PC and the ViewStation EX to the LAN .Set up and connect your PC to a ViewStation EX system. See the following sections: •...

  • Page 223: Figure 7-1.Lan & Intranet Screen

    Figure 7-1. LAN & Intranet Screen © Polycom, Inc. 2003 b. Insert the other end of the cable into a port on the LAN. This connection is shown in the QuickStart. To connect the PC to the system: Insert one end of the provided blue RJ-45 cable into the blue PC port on the back of the system.
  • Page 224 ViewStation EX User Guide If your LAN uses DHCP: Select Client in the DHCP field to enable your system to obtain an IP address from a server on your network. b. After you have changed the DHCP settings, a message lets you know that your system will have to be reset in order to save the changes.

  • Page 225: Connecting The Pc Directly To A Viewstation Ex Not On The Lan

    Connecting the PC Directly to a ViewStation EX not on the Complete the following steps to connect your PC to a ViewStation EX system that is not on the LAN: © Polycom, Inc. 2003 To connect your PC to your system: Insert one end of the provided blue RJ-45 cable into the blue PC port on the back of your system.
  • Page 226 ViewStation EX User Guide For Windows 98: For Windows NT 4.0: For Windows 2000: Your system will automatically restart. It will now act as a DHCP server and will provide IP addresses to one or more PCs. Go to the System Information screen. You should see an IP address of 1.1.1.2, which is the IP address of your system.

  • Page 227: Configuring Your Web Browser

    Internet Explorer 5.5 and higher. To force pages to be reloaded: To allow cookies: © Polycom, Inc. 2003 d. In the Internet Protocol (TCP/IP) Properties window, make sure the Obtain an IP Address Automatically button is selected. Then click OK.

  • Page 228: Netscape Configuration

    ViewStation EX User Guide Netscape Configuration Correct configuration of Netscape requires that you enable JavaScript, allow cookies, and set the cache. The following instructions are for Netscape 6.0 and higher. To enable JavaScript: To allow cookies: Select the Privacy tab, and under Settings, move the slider to the medium high setting (or a lower setting).
  • Page 229 To set the cache: © Polycom, Inc. 2003 Launch your Web browser. Select Edit from the menu. In the Advanced category, under Cache, select Compare the page in the Cache to the page on the network every time. Chapter 7 - Using the System with a PC...

  • Page 230: Accessing The Web Interface

    ViewStation EX User Guide Accessing the Web Interface This section assumes that your PC is already connected to your ViewStation system either directly or over the LAN and that you have configured your Web browser, as described in the previous section.

  • Page 231: Features Of The Web Interface

    Placing a Call The Web interface can be used to place remote calls from a ViewStation EX system. You can place a call in one of three different ways: From the Address Book. See From the Global Address Book. See Address Using the Manual Dialer.

  • Page 232: Figure 7-2.Placing A Video Call Web Screen

    ViewStation EX User Guide Figure 7-2 shows the main Web dialing page (Placing a Video Call). Figure 7-2. Placing a Video Call Web Screen The Global Address Book call option is only available if a server IP address has been entered in the Global Address screen on your system and the option Display Global Addresses is enabled (System Info >...

  • Page 233: Placing A Call From The Address Book

    To place a call from the Global Address Book: Placing a Call Using the Manual Dialer To place a call using the Manual Dialer: © Polycom, Inc. 2003 From the Web interface main page, select Place a Call. The Placing a Video Call page appears.

  • Page 234: Loading And Selecting A Slide Presentation

    ViewStation EX User Guide To terminate your call: Click the Hang Up button. Loading and Selecting a Slide Presentation The following explains how to load a slide presentation from the PC to the ViewStation system using the Web interface and present those slides in a video call.

  • Page 235: Loading A Slide Presentation On The Pc

    PC. Users must enter the specified password in order to load the presentation. If you wish to view the presentation, you must enter the meeting password. © Polycom, Inc. 2003 Launch Internet Explorer 5.5 or higher. Make sure your browser is configured to accept cookies.

  • Page 236: Figure 7-3.Pcpresent Screen

    ViewStation EX User Guide Figure 7-3. pcPresent Screen Click the Press Here to Select a PowerPoint Presentation button. The pcPresent dialog box appears. In the pcPresent screen, configure the following options: Enter your name (your host name is here by default).

  • Page 237: Figure 7-4.Pcpresent: File Open Screen

    Figure 7-4. pcPresent: File Open Screen © Polycom, Inc. 2003 If the security level on your Internet browser is set too high, you will not be able to bypass the password. If this occurs, change the security level to low or medium.

  • Page 238: Selecting A Slide Presentation On The Viewstation Ex

    ViewStation EX User Guide Selecting a Slide Presentation on the ViewStation EX Complete the following steps on your system to select the presentation: Figure 7-5. Available Presentations Screen Figure 7-6. Presentation Password Screen Press the SLIDES button on the remote control. The Available...

  • Page 239: Figure 7-7.Presentation Directory (Showing Loaded Slides) Screen

    Figure 7-7. Presentation Directory (showing Loaded Slides) Screen © Polycom, Inc. 2003 A thumbnail of each loaded slide appears on the Presentation Directory screen so that you can see all of the slides at once. Use the arrow buttons on the remote control to highlight a slide, and then press the SELECT button on the remote control to view it.

  • Page 240: Slide Display Information

    PC using the ViewStation EX Web interface. A maximum of 30 parties can simultaneously view the presentation for each ViewStation EX system in a call. For example, in a call with another system (2 systems), 60 parties can view your presentation on 60 separate PCs (2 systems x 30 parties).
  • Page 241 Note Launch Internet Explorer 5.5 or higher, or Netscape 6.0 or higher. Enter the IP address of one of the ViewStation EX systems participating in the videoconference. The Web interface main page appears. Click the View a Presentation icon. The Enter Network Password dialog box appears.

  • Page 242: Viewing A Meeting

    ViewStation EX User Guide Viewing a Meeting .If streaming is enabled on your ViewStation EX system, the Web View a Presentation icon is replaced by the View a Meeting icon. For more information about streaming, refer to the section Streaming, on page When you select View a Meeting, two options are available: View a Slide Presentation and View Streaming Video.

  • Page 243: Accessing And Using Closed Caption

    To access Closed Caption: To use Closed Caption: Additional Information About Closed Caption © Polycom, Inc. 2003 Start Internet Explorer 5.5 or higher or Netscape 6.0 or higher. Place a call to the far site. To launch your system’s Web interface, enter your system’s IP address in the Address field of your Web browser.
  • Page 244 Closed Caption works in IP (H.323) and ISDN (H.320) calls. Closed Caption is only supported when the call occurs between two Polycom ViewStation SP, MP, V.35/RS-449/RS-530, or 512 systems running version 6.5 or greater, and FX or VS4000 systems running software version 2.5 or greater.

  • Page 245: Pc-Resident Applications

    PolycomSnap is a PC-resident application that lets you capture JPEG images of the entire PC screen or specific windows or areas of the PC screen and display the snapshots on one or more Polycom ViewStation EX systems. PolycomSnap can be used in a multipoint videoconference to display snapshots of your PC to all of the participating systems simultaneously.

  • Page 246: Figure 7-9.Polycomsnap Interface

    ViewStation EX User Guide Figure 7-9. PolycomSnap Interface Follow the on-screen instructions to download the application. When you launch the PolycomSnap application, the following interface is displayed: Click the Connect tab of the PolycomSnap interface. Enter the IP address of the system in the Address field. This is the IP address of the system to which the snapshots are to be sent.

  • Page 247: Netmeeting

    NetMeeting installed on both ends of the conference. These functions are not supported for NetMeeting 3.0 when used with a ViewStation EX system and a videoconferencing unit from another vendor. In these situations, you must install NetMeeting 2.11.

  • Page 248: Enabling Netmeeting On The Viewstation Ex

    ViewStation EX User Guide Enabling NetMeeting on the ViewStation EX The following describes how to enable your system’s data conferencing capabilities. To enable NetMeeting on your system: Accessing NetMeeting To access NetMeeting: If additional participants want to join a NetMeeting conference, they can place a NetMeeting call to the IP address of either PC in the call.

  • Page 249: Information About Placing An Ip Video Calls With Netmeeting

    You can make IP (H.323) video calls to and from a PC using NetMeeting 2.11 or 3.0. Line Speed. The line speed of a video call from NetMeeting to a ViewStation EX system depends on the bandwidth setting in NetMeeting: © Polycom, Inc. 2003 Click OK.

  • Page 250: Polycom Management Access Control Wizard (Pmac)

    ViewStation EX User Guide Calls from a ViewStation EX system to NetMeeting must be at line speeds higher than 64 Kbps. Restrictions. You cannot use application sharing with NetMeeting while in an IP (H.323) call with a ViewStation EX system.

  • Page 251: Installing A Logo

    The custom Speed Dial screen can only be created, edited, and deleted from the PMAC utility. To access the Custom Speed Dial and Custom Video Numbers screens: © Polycom, Inc. 2003 Open and save profiles Note Launch the PMAC utility.

  • Page 252: Creating The Management Password

    ViewStation EX User Guide To install Custom Video Numbers: To erase all settings, select the Clear All button. Creating the Management Password The Management Password is different from the Admin Password. The Admin Password allows access to the Admin Setup screens.

  • Page 253: Password-Protecting Individual Screens

    (see preceding section). Then, from the Screen Access tab, you can specify which screens to lock. To password-protect (lock) an individual screen: © Polycom, Inc. 2003 Enter the Management Password. Re-enter the Management Password. Clisk the Apply button to install the settings.

  • Page 254: Connecting To And Disconnecting From Your System

    ViewStation EX User Guide To remove password-protected screens: Connecting to and Disconnecting from your System After you have updated your system using the PMAC utility, click Disconnect. When the PMAC utility is not connected to a system, the Connect button appears at the top.

  • Page 255: System Setup And Remote Management

    System Setup and Remote Management The ViewStation EX Web interface lets you perform most of the setup, configuration, and diagnostics tasks that are available on the ViewStation EX user interface. These tools are grouped under two icons: To access screens grouped under the Admin Setup and Diagnostics icons: ©...

  • Page 256: Admin Setup/General Setup

    ViewStation EX User Guide Admin Setup/General Setup The following information describes how to access the General Setup screen, from where most of the setup and configuration tools are available. Figure 7-10. General Setup Web Screen • Left panel on the Web page (vertically aligned icons):...

  • Page 257: System Diagnostics

    System Diagnostics screen: System Diagnostics The System Diagnostics Web screen contains the same diagnostic tests that you can perform from the ViewStation EX system. The tests that you perform are in real time. © Polycom, Inc. 2003 Click the icon of the feature you want to change. This screen contains the same setup and configuration tools that are available in your system’s user interface.

  • Page 258: Virtual Remote Control

    ViewStation EX User Guide Figure 7-11. System Diagnostics Web Screen Virtual Remote Control The virtual remote control has the same functionality as the physical remote. By clicking the on-screen buttons, you can control most of the functions of your system. See description of the buttons’...

  • Page 259: Send A Message

    Note From the System Diagnostics Web screen, click the Send Message icon to send a message to a ViewStation EX system. The text message can be up to 100 characters in length. When the Send a Message Web page appears, type in your message and click the Send Message button.

  • Page 260: Call Detail Report (Cdr)

    ViewStation EX User Guide Call Detail Report (CDR) Call Detail Report enables billing and tracking of calls via the Global Management System. It provides the ability to retrieve or delete saved records from the system, and also the ability to properly track IP and multipoint calls.
  • Page 261 Transport Type—This is the type of transport used for the call (H.320 or H.323). negotiation with the remote site. example: Polycom, Tandberg, Sony, etc.). conference. The first conference listed in the CDR are given a value of ë1.í Subsequent Conference IDs are incremented by 1.
  • Page 262 ViewStation EX User Guide 16. Audio Protocol (Tx)—This is the audio protocol settled on after 17. Audio Protocol (Rx)—This is the audio protocol settled on after 18. Video Protocol (Tx)—This is the video protocol settled on after 19. Video Protocol (Rx)—This is the video protocol that the far end 20.

  • Page 263: Streaming

    The Web interface gives you the ability to start streaming remotely. To start a stream: Figure 7-13. Streaming Web Screen © Polycom, Inc. 2003 Select Set Up System > Admin Setup > LAN, H.323 and Global Services > Streaming. You are now in the Streaming page. From the current...
  • Page 264 ViewStation EX User Guide www.polycom.com...
  • Page 265 Topics in This Chapter The following troubleshooting categories are included in this chapter. Category General Audio Video Network and Communications IMUX LAN/Intranet Presentations Remote Control © Polycom, Inc. 2003 Troubleshooting Troubleshooting theDiagnostics Screen Reference Page...

  • Page 266: General

    ViewStation EX User Guide General Symptom Cause Slow blinking green light The system is sleeping. appears on the front of the system. Amber light appears on the The system is in a call. front of the system. Green light appears on the The system is not in a call.

  • Page 267: Audio

    The system is connected to the wrong audio input on the monitor. The far site is muted. Too many network line errors. © Polycom, Inc. 2003 Chapter 8 - Troubleshooting Solution Turn up the system volume using the remote control.
  • Page 268 ViewStation EX User Guide The microphone pod is not positioned correctly. Audio clipping at far site The audio input is overdriven on the when using an external system. wireless microphone. Local audio can be heard The monitor or audio amplifier is when speaking in the connected to the VCR audio output.

  • Page 269: Video

    Picture freezes frequently during a call. Picture is slow or jerky. © Polycom, Inc. 2003 Cause The system goes to “sleep” mode after 3 minutes of inactivity. Only one monitor is enabled. The monitors are connected to the same output.
  • Page 270 ViewStation EX User Guide Camera voice tracking does not work properly. Blue screen in the PIP window. In a multipoint call, the system MCU displays a picture of a telephone instead of video for a particular endpoint. The camera tracking was turned off by near or far site.

  • Page 271: Network And Communications

    ISDN: The Line Status icons do not go away so video calls cannot be made. © Polycom, Inc. 2003 Cause If this is an H.320 call, the first line did not connect. It cannot make a call if the first line does not connect.
  • Page 272 ViewStation EX User Guide ISDN: Error message when dialing a video call. ISDN: When placing a call, progress icons do not turn green. System is waiting for an IP address. The System Info screen shows “waiting” in IP address field.

  • Page 273: Imux

    BONDING calls from the speed selection icon on the Video Phone. © Polycom, Inc. 2003 Chapter 8 - Troubleshooting Solution Start by calling the far-site at 1x64 or 2x64K. This will verify if the primary number is correct.

  • Page 274: Lan/Intranet

    ViewStation EX User Guide LAN/Intranet Symptom Cannot access the system from the PC browser. System does not allow management via the Web. Cause DHCP Client is ON and no DHCP server is available. The LAN cable is connected to the PC port.

  • Page 275: Presentations

    PC has access to the main Web page of the system. © Polycom, Inc. 2003 Cause Wrong version of Web browser. Wrong version of Microsoft Office. Insufficient disk space. There are too many presentations on the system.
  • Page 276 ViewStation EX User Guide Cannot view presentation or snapshots from the Web. The security level set to “High” on the Web browser. Wrong version of Web browser. Incorrect viewing password. Lower the security level on the browser to “Medium” or “None.”...

  • Page 277: Remote Control

    System does not respond to the hand-held remote control. Low battery icon on the screen. © Polycom, Inc. 2003 Cause No batteries in the remote control. Batteries installed incorrectly. The room lights operate in the 38 khz range and interfere with the remote control lights.
  • Page 278 ViewStation EX User Guide www.polycom.com...

  • Page 279: Appendix A - Screen Reference

    This appendix contains ViewStation EX screen reference information. Topics in This Chapter The following topics are included in this chapter. Topic System Information Reference Diagnostics Screen Reference User Setup Screen Reference Admin Setup Screen Reference © Polycom, Inc. 2003 Screen Reference...

  • Page 280: System Information Reference

    The following system information is provided: System Name—The system name is the name assigned to the ViewStation EX system by your network administrator. Video Numbers—Video numbers are the ISDN numbers assigned to the system. Gateway Number—This field displays the Gateway number (followed by the Extension) that has already been configured in the Gateway Number screen.
  • Page 281 These icons link to screens where you can perform various setup and diagnostic tasks. © Polycom, Inc. 2003 information about the system software version is located in System Info > Admin Setup > Software/Hardware > Software.

  • Page 282: Diagnostics Screen Reference

    ViewStation EX User Guide Diagnostics Screen Reference You can view network statistics and perform various diagnostic tests on your ViewStation EX system from the following diagnostics screens: These screens are described in the following sections. You can also view statistics and run these diagnostic tests from the system’s Web interface.

  • Page 283: Advanced Network Statistics

    Tx (transmitting) and Rx (receiving) Clock Rates and Errors. Sync—The - or + sign shows that the system is synchronized with another T.120 device, such as a Polycom ShowStation. Video Protocol—ITU video algorithm and annexes being used. Video Format—CIF, Wide screen, etc.

  • Page 284: About Polycom Video Error Concealment™ (Pvec)

    Protocol field displays PVEC in the Tx and/or the Rx data columns as the active video protocol. PVEC is a Polycom proprietary video coding algorithm based on the H.263 video coding standard. Its purpose is to transparently remedy video degradation caused by packet loss in an H.323 call. PVEC uses a sophisticated video compensation algorithm to estimate the content of lost video data and seamlessly repair the video.

  • Page 285: Call Status

    To access the Color Bars screen: Select System Info > Diagnostics > Color Bar. To test the color setting on your television monitor: © Polycom, Inc. 2003 Highlight the View Color Bars icon. Press the SELECT button on the remote control. Color bars appear full screen.

  • Page 286: Audio

    ViewStation EX User Guide Audio The Generate Tone and Audio Meter diagnostic screens allow you to test your audio connections. They are accessed from the Audio screen. To access the Audio screen: Select System Info > Diagnostics > Audio. From the Audio screen, you can access the Generate Tone and the Audio Meter screens.

  • Page 287: Audio Meter

    This diagnostic tool is only available out of a call or in a H.320 call. © Polycom, Inc. 2003 Highlight the Audio Meter icon and press the SELECT button on the remote control. The Audio Meter screen indicates the audio level of all audio inputs connected to the system.

  • Page 288: Far End Loop

    ViewStation EX User Guide Far End Loop The Far End Loop screen allows you to find out whether or not your audio and video is going out across the network and coming back properly. This diagnostic tool is only available in an H.320 call.

  • Page 289: User Setup Screen Reference

    Select System Info > User Setup: Figure A-1. User Setup Screen You can use the User Setup screen to set the following options: © Polycom, Inc. 2003 Note Auto Answer Point to Point—This option lets you set the Auto Answer mode for a point-to-point call.
  • Page 290 ViewStation EX User Guide • Yes—If Auto Answer Point to Point is set to Yes, any incoming call will be connected automatically. In a point-to-point call, the default is Yes. • No—If Auto Answer Point to Point is set to No, the user will be prompted with a message "You have a video call.
  • Page 291 This multipoint option is not available unless you update your ViewStation EX system to support multipoint capabilities. For more information, refer to LAN. © Polycom, Inc. 2003 Note Updating System Software From a PC on a Mute Auto Answer Calls—When this option is selected, the microphone pod is turned off to prevent the far site from hearing the near site when the system is in Auto Answer mode.
  • Page 292 ViewStation EX User Guide This multipoint option is not available unless you update your ViewStation EX system to support multipoint capabilities. For more Backlight Compensation—Backlight compensation is used in conference rooms where the subject appears darker than the background. When enabled, the camera automatically adjusts for a light background.
  • Page 293 Appendix A - Screen Reference information, refer to Updating System Software From a PC on a LAN. © Polycom, Inc. 2003...

  • Page 294: Admin Setup Screen Reference

    You can access all the system screens from their respective icons on the Admin Setup screen. These screens are used to view or modify the setup of your ViewStation EX system. To access the Admin Setup screen: Select System Info > Admin Setup.

  • Page 295: General Setup

    Select System Info > Admin Setup. On this screen, you can change the following General Setup options: © Polycom, Inc. 2003 Language—Select the language field to access the Welcome screen where the language flags are displayed. Select the appropriate flag associated with the language you wish to use in the system’s user interface.
  • Page 296 ViewStation EX User Guide Allow Dialing—Enable this option to allow users to place calls from the system. If this option is disabled, the system can only receive calls. You can still place calls from the Web interface. Display IP and ISDN Information—Select this option if you want your system’s IP address and ISDN numbers displayed on...

  • Page 297: V.35/Rs-449/Rs-530 Video Network Screens

    To access the main Video Network screen: Select System Info > Admin Setup > Video Network. Multipoint Setup This multipoint screen is not available unless you update your ViewStation EX system to support multipoint capabilities. For more information, refer to LAN. Call Preferences When you enable the LAN/Internet Calls (H.323) option in the Call...

  • Page 298: Video Network

    ViewStation EX User Guide Video Network Network screen, you can also access the Dialing Speeds, Broadcast Mode, and Advanced Dialing configuration screens. Dialing Speeds Broadcast Mode Advanced Dialing Video Numbers Advanced V.35 Signals on page BRI Video Network Screens From the main Video Network icon, you can access screens that are specific to the BRI network interface.

  • Page 299: Imux (Inverse Multiplexer)

    Auto Detect SPIDs Audio Quality Advanced Dialing Dialing Speeds Call Preferences © Polycom, Inc. 2003 Entering ISDN Video Numbers on page Entering or Detecting Service Profile Ids on page Setting Audio Quality Preference on page Setting Channel Dialing Preferences on page...

  • Page 300: Multipoint Setup

    ViewStation EX User Guide Multipoint Setup ISDN Video Network LAN Setup Screens From the main LAN/H.323 icon, you can access groups of screens that are used for the LAN and H.323 (IP) setup. To access the LAN/H.323 screen: Select System Info > Admin Setup >LAN/H.323.

  • Page 301: Setup (Main)

    Gateway & Gatekeeper Gateway Number Gateway Setup Streaming SNMP Setup © Polycom, Inc. 2003 Configuring H.323 Name and Extension on page Selecting Dialing Speeds on page Configuring the Gateway and Gatekeeper on page Configuring the Gateway Number on page Selecting your Gateway Prefix and Suffix on page...

  • Page 302: Global Address (Main)

    ViewStation EX User Guide Global Address (Main) The main Global Address screen lets you access the Global Address (Server) configuration screen, the Global Address Book Preferences screen, the Private Network ISDN (PRI) Number screen, the Dialing Rules 1 screen, and the Dialing Rules 2 screen.

  • Page 303: Dialing Rules 2

    Global Management Info Information on page Quality of Service Data Conference The ViewStation EX system is T.120-compliant and supports data conferencing when paired with either a ShowStation IP system or Microsoft NetMeeting. Data conferencing features are available only on point-to-point video calls or with external H.320 bridges/MCUs that support this...

  • Page 304: Figure A-3.Data Conference Screen

    ViewStation EX User Guide Data conferencing is only available during ISDN (H.320) calls and must be supported by far-site systems. For more information about ShowStation IP, see chapter 2. For more information about data conferencing using NetMeeting, refer to To access the Data Conference screen: Select System Info >...
  • Page 305 Appendix A - Screen Reference Second icon—You can configure your system to work in conjunction with other Polycom products, such as ® ShowStation IP, WebStation™, or StreamStation™. Enter the IP address of the ShowStation IP, WebStation, or StreamStation into the field next to this icon. Your system will reboot. To see which features are supported, refer to your ShowStation IP, WebStation, or StreamStation user documentation.

  • Page 306: Telephone & Audio

    ViewStation EX User Guide Telephone & Audio The Telephone & Audio screen is used to configure the ViewStation EX system telephone information and audio properties. To access the Telephone & Audio screen: Select System Info > Admin Setup > Phone/Audio.

  • Page 307: Video And Cameras Screens

    Graphics Monitor screen. To access the Monitors screen: Select System Info > Admin Setup > Video/Camera > Monitors. © Polycom, Inc. 2003 Sound Effects Volume—The level of the system sound effects can be set by highlighting this setting and using the volume keys (VOL) on your remote control Audio Quality—Select this field to access the Audio Quality...

  • Page 308: Tv Monitors

    Number of Monitors—This option lets you select the number of monitors connected to your system. the Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 PIP—This option lets you select a Picture-in-Picture (PIP) mode: •...

  • Page 309: Graphics Monitor

    Graphics Monitor. The following screen appears: Figure A-5. Graphics Monitor Screen The following options are available: © Polycom, Inc. 2003 TV Monitor—When this option is selected, no VGA monitor is available, and the graphics and video are displayed on the TV monitor.

  • Page 310: Ex Vga Monitor

    ViewStation EX User Guide Stop and restart Visual Concert FX when changing graphics monitors: When changes are made to your system to enable different graphics monitors, you need to stop and start the Visual Concert FX unit. If a stream is being played and you choose to enable a different graphics monitor, the stream will not be displayed on the local side unless you stop and start the stream over.
  • Page 311 4CIF only works between video communications systems supporting this standard. If the receiving system does not support 4CIF, then the transmitting system does not send 4CIF data. © Polycom, Inc. 2003 Backlight Compensation—Enable this option if your background is too bright.

  • Page 312: Vcr Setup

    ViewStation EX User Guide VCR Setup To access the VCR Setup screen: Select System Info > Admin Setup > Video/Camera > VCR. The following screen appears: Figure A-6. VCR Setup Screen The VCR Setup screen lets you enable the following options: VCR Record Source—You can set the VCR Record Source to the...

  • Page 313: Vga Input Calibration

    VGA Input Calibration This screen is only visible if a Visual Concert FX unit is connected to the ViewStation EX system. To access the VGA Input Calibration screen: Select System Info > Admin Setup > Video/Camera > VGA Input. The VGA Input Calibration screen appears: Figure A-7.

  • Page 314: Security

    ViewStation EX User Guide Security The Security screen lets you set the passwords used to access your ViewStation EX system remotely. You are not required to set passwords on your system. To access the Security screen: Select System Info > Admin Setup > Security.

  • Page 315: Crypto Resync Pulse

    Crypto Resync Pulse This screen is specific to a ViewStation EX system with a V.35/RS-449/RS-530 network interface. To access the Crypto Resync Pulse screen: For more configuration information, refer to Resync on page Software and Hardware Screens To access the Software, RS-232, Hardware Information, Send...

  • Page 316: Rs-232

    Select System Info > Admin Setup > Software/Hardware > RS-232. For details about the RS-232 options, refer to the Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 or to the ViewStation EX, ViewStation FX, and VS4000 ARENA API Programmer’s Guide.

  • Page 317: Send Address Book

    ViewStation EX system and indicates that the feature has been enabled. To upgrade your ViewStation EX system, you must get the multipoint upgrade software from your reseller. See the Upgrading Software section of this manual for more information.
  • Page 318 ViewStation EX User Guide www.polycom.com...

  • Page 319: H.320 Endpoint Interoperability

    Table B-1. H.320 Endpoint Interoperability Manufacturer iPower iPower iPower Sony Tandberg Tandberg Tandberg Tandberg Tandberg VCON VCON VTEL © Polycom, Inc. 2003 Model Version 600 Series 5.0 and 4.0.8 900 Series 5.0 and 4.0.8 9000 Series PCS6000 1000 B5.1 2000 B5.1 6000 B5.1...

  • Page 320: Endpoint Interoperability

    ViewStation EX User Guide H.323 Endpoint Interoperability Table B-2 H.323 Endpoint Interoperability Manufacturer Microsoft Microsoft Microsoft iPower iPower iPower Sony Tandberg Tandberg Tandberg Tandberg Tandberg VCON VCON VCON VCON VCON VTEL Model Version NetMeeting NetMeeting 3.0 (no application sharing, file transfer, or...

  • Page 321: Mcu H.320 Interoperability

    Meeting Point Ezenia Radvision Radvision ViaIP 400 MCU Ezenia Encounter 3000 ECMS © Polycom, Inc. 2003 Appendix B - Interoperability Information Interoperability chair control, far-end camera control, T.120, Conference on Demand, People+Content chair control far-end camera control, and T.120 do not...

  • Page 322: Gateway/Gatekeeper/T120 Server Interoperability

    ViewStation EX User Guide Gateway/Gatekeeper/T120 Server Interoperability Table B-5. Gateway/Gatekeeper/T120 Server Interoperability Manufacturer Polycom Polycom Cisco Cisco Whitepine Ezenia Radvision Radvision Radvision Radvision Radvision Radvision Ezenia Ezenia Model MGC-100/gateway PathNavigator MCM Gatekeeper on the 3640 router 2515 Gatekeeper Meeting Point Gatekeeper...

  • Page 323: Firewall/Nat Interoperability

    Firewall/NAT Interoperability Table B-6. Firewall/NAT Interoperability Manufacturer/Model Cisco router Linksys NetGear SMC 7004BR SMC 7004BR Siemens Cisco PIX © Polycom, Inc. 2003 Appendix B - Interoperability Information Version 12.2 build 7 1.40.2 3.25 1.93s 1.20 6.1.2...
  • Page 324 ViewStation EX User Guide www.polycom.com...

  • Page 325: Appendix A - Viewstation Ex Technical Specifications

    Conference on Demand™ initiates unscheduled MGC calls from the endpoint Call Detail Records enables billing of calls and tracking with Global Management System Polycom Video Error Concealment (PVEC)™ for improved video quality on networks with packet loss Global Management System™ for centralized management Global Directory Server for live global address book PathNavigator™...
  • Page 326 ViewStation EX User Guide Video Standards H.261, Annex D H.263+ Annexes: L, F, T, I, J, U, u H.263++ Annex D ITU 60 fields per second letterbox Video Features 2-monitor support to simultaneously display full screen video from up to 4 endpoints...
  • Page 327 3 x 10/100 Ethernet hub Other Content Input pcPresent™ for Microsoft® PowerPoint® presentations from your PC Options Polycom SNAP for high resolution graphics capture of PC content Audio Standards 7 kHz G.722, G.722.1 3.4 kHz with G.711, G.728 Audio Features...
  • Page 328 ViewStation EX User Guide ° Digital Tabletop voice pick-up, unidirectional performance Microphone Automatic room noise reduction Gated mixer built into microphone 3 Hyper-cardiod microphones in each microphone pod Mute button on each microphone pod Includes 1 microphone pod Can be mounted to ceiling or walls...
  • Page 329 NATO standard KG-194/KIV-7 encryptor support with on-screen and address book dialing Software upgradable Inverse Multiplexer (IMUX) Dial ISDN lines separately or simultaneously Quality of Service Polycom Video Error Concealment (PVEC) for concealing packet loss and Experience - IP Precedence (ToS) iPriority DiffServ DHCP (CoS)
  • Page 330 1000+ number local directory 10,000+ number global directory Unlimited multipoint entries Live address book with Polycom Global Address Book automatically and quickly updates directory with address changes or new endpoints Live address book with Polycom Global Address Book automatically and quickly...

  • Page 331: Table C-2

    (enabled/disabled from endpoint for security) Built-in extensive Call Detail Records (CDR) that do not require separate external management system Account number validation at call initiation integrated with Polycom Global Management System for billing purposes Administrator configurable dialing speeds Complete support for The Polycom Office including: - Polycom Global Management System™...
  • Page 332 ViewStation EX User Guide www.polycom.com...

  • Page 333: Security Features

    This appendix contains ViewStation EX reference information on security-related screens and features. Topics in This Chapter The following topics are included in this chapter. Topic Security Screens PMAC Security Features Security Features and Enhancements © Polycom, Inc. 2003 Security Features...

  • Page 334: Security Screens

    Administrator and Meeting Passwords Security Screen The Security screen lets you set the passwords used to access your ViewStation EX system remotely. You are not required to set passwords on your system. To access the Security screen: >> Select System Info > Admin Setup > Security.

  • Page 335: Pmac Security Features

    PMAC Security Features The Polycom Management Access Control Wizard (PMAC) allows you to select which menu screens to password protect on a menu-by-menu basis with a special access password. PMAC offers other features which are not covered in this section. They are described in chapter 7.

  • Page 336: Creating The Management Password

    ViewStation EX User Guide Creating the Management Password The Management Password is different from the Admin Password. The Admin Password allows access to the Admin Setup screens. The Management Password allows the administrator to password-protect (lock) specific screens. In other words, the Admin Password allows a user to access the admin section, but the Management Password is needed to access a specific screen.

  • Page 337: Password-Protecting Individual Screens

    Access tab, you can specify which screens to lock. To password-protect (lock) an individual screen: To remove password-protected screens: © Polycom, Inc. 2003 Launch the PMAC utility. Enter the IP Address and Password of your system. Select the Screen Access tab.

  • Page 338: Security Features And Enhancements

    . Adtran 512 Polycom has enabled enhanced integration with the Adtran 512 ISU IMUX including RS-366 dialing from the system’s user interface (V.35). This allows end-users to dial calls from the system’s address book or dialing screen instead of having to manually enter in the number on the Adtran keypad.

  • Page 339: Disabling Mixed Protocols

    Telnet and FTP Timeout There is a 30-second timeout when logging into FTP and Telnet. This is intended to make the connection time out to free it in case the login is unsuccessful. © Polycom, Inc. 2003 Appendix D - Security Features...
  • Page 340 ViewStation EX User Guide www.polycom.com...

  • Page 341: Safety And Legal Notices

    Sublicense Agreement without Polycom’s prior consent. Title to all Subject Programs shall at all times remain and vest solely with Polycom and its licensors. Buyer acknowledges Polycom, Inc.’s claim that the Subject Programs are its trade secret and confidential property, and shall treat them as such.

  • Page 342: Fcc Notice

    Polycom, Inc. authorized service facility/dealer. The warranty is limited to the original purchaser and is not transferable. Any liability of Polycom, Inc. or its suppliers with respect to the product or the performance thereof under any warranty, negligence, strict liability or other theory will be limited exclusively to product repair or replacement as provided above.
  • Page 343 This equipment may not be used on a coin service or party line. If you experience trouble with your ViewStation EX/FX/VS4000, disconnect it from the telephone line to determine if the registered equipment is malfunctioning. For repair or warranty information, please contact Polycom Inc.

  • Page 344: Declaration Of Conformity

    EEA Regulatory Notices CE Mark This ViewStation EX/FX/VS4000 has been marked with the CE mark. This mark indicates compliance with EEC Directives 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough UK SL1 4DX.
  • Page 345 Safety and Legal Notices Dichiarazione di conformità: Con la presente Polycom Ltd. dichiara che il ViewStation EX/FX/VS4000 soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999/5/CE. Verklaring van overeenstemming: Hierbij verklaart Polycom Ltd. dat diens ViewStation EX/FX/VS4000 voldoet aan de basisvereisten en andere relevante voorwaarden van EG-richtlijn 1999/5/EG.
  • Page 346 ViewStation EX User Guide Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit. Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed. Installation Instructions Installation must be performed in accordance with all relevant national wiring rules.
  • Page 347 Allow System to be a DHCP Server, 46 Allow User Setup, 255, 294 Analog call adding a video call to, 160 adding to a video call, 159 © Polycom, Inc. 2003 disconnecting, 159 placing, 158 Annex D information, 238 Answering a call...
  • Page 348 (V.35/RS-449/RS-530), 31, 37 HD-44M to DB-25M/RS-366 and M34 Winchester (V.35/RS-449), 31, HD-44M RS-449/S-422 (V.35/RS-449/RS-530), 31, 37 supplied for ViewStation EX, 20 V.35/RS-449/RS-530 cable adapter kit, Call Detail Report 258 Call Hangup Choices, 152 Call Preference initial configuration, 62 Call progress indicators, 188, 283...
  • Page 349 Downspeeding, 184 downspeeding, compatibility 185 Dual stream compatibility, 43 dual streams, 218 Duplex mode configuration, 90 Dynamic bandwidth, 141 © Polycom, Inc. 2003 E.164 extension, 94 Echo Canceller, 304 Encoder/decoder testing, 285 Erasing system settings, 286 Error messages and codes, 150...
  • Page 350 ViewStation EX User Guide Global Management Allow Remote Monitoring, 132 contact info, 135 Daylight Savings Time, 132 Require Account Number to Dial, 132 servers, 133 setup, 132 Time Difference from GMT, 132 URLs, 134 Global Management System configuration, 130 overview, 130 Graphics cursor, 178 H.262 video protocol, 106...
  • Page 351 Multipoint Mode, 290 Multipoint viewing modes Auto, 195 Discussion, 195 Full Screen, 196 Mode Switching, 197 © Polycom, Inc. 2003 Presentation, 196 Multi-Site Meeting, 189 Mute Auto Answer Calls, 289, 304 mute icon and indicator, 174 Mute incoming calls, 304...
  • Page 352 ViewStation EX User Guide second monitor, 41 ShowStation IP, 43 VCR, 41 Visual Concert FX, 42 Outbound Call Route, 99 Outside line configuration, 77 packet loss, 282 Passwords admin, 312, 332 Administrator Password, 78 GAB server, 121 general information, 312, 332...
  • Page 353 IP, 45 Software information, 314 Software Update Password, 312, 333 update far site, 315 upgrade over IP, 45 upgrade over ISDN, 47 © Polycom, Inc. 2003 version, 279 Sounds effects setting volume, 305 SPIDs auto-detect, 114 entering manually, 75, 114...
  • Page 354 ViewStation EX User Guide TV Monitor, 307 Upgrading software over IP, 45 over ISDN, 47 to support multipoint, 55 User Setup, 287 V.35/RS-449/RS-530 advanced configuration, 103 advanced dialing, 108 audio and video preferences, 106 Broadcast Mode, 105 cable adapter kit, 38...
  • Page 355 Send a Message, 257 snapshot utility, 257 streaming, 261 system setup, 253 View a Meeting, 240 View a Presentation, 238 virtual remote control, 257 Wide Screen Video, 306 WINS resolution, 87 WINS server, 89 © Polycom, Inc. 2003 Index...
  • Page 356 ViewStation EX User Guide www.polycom.com...

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