Returning Parts For Service; To Return A Part To Agilent Technologies - Agilent Technologies E5900B User Manual

Chapter 12: Troubleshooting the Emulation Probe

Returning Parts for Service

Returning Parts for Service
The repair strategy for this emulation solution is board replacement.
Exchange assemblies are available when a repairable assembly is returned to
Agilent Technologies. These assemblies have been set up on the "Exchange
Assembly" program. This lets you exchange a faulty assembly with one that
has been repaired, calibrated, and performance verified by the factory. The
cost is significantly less than that of a new assembly.

To return a part to Agilent Technologies

1 Follow the procedures in this chapter to make sure that the problem is
caused by a hardware failure, not by configuration or cabling problems.
2 In the U.S., call 1-800-403-0801. Outside the U.S., call your nearest
Agilent sales office. Ask them for the address of the nearest service
center.
To locate a sales or service office near you, go to http://www.tm.agilent.com
and select Contact Us.
3 Package the part and send it to the Agilent service center.
Keep any parts which you know are working. For example, if only a cable is
broken, keep the emulation probe.
4 When the part has been replaced, it will be sent back to you.
The unit returned to you will have the same serial number as the unit you sent
to Agilent.
In some parts of the world, on-site repair service is available. Ask an Agilent
sales or service representative for details.
182 Agilent Technologies Emulation for the PowerPC 400/600/700