Omnic Cannot Communicate With The Detector; Instrument Is Not Scanning - Thermo Scientific iS5N Series User Manual

OMNIC Cannot Communicate With the Detector

Instrument Is Not Scanning

Thermo Scientific
If OMNIC software cannot communicate with the detector, contact Technical Support for
assistance; see Contacting
Note After 1 hour without data collection activity, the interferometer automatically stops
scanning. Any subsequent data collection activity will cause the interferometer to begin
scanning again.
1. Turn on the instrument power (if it is not already on).
2. Start OMNIC software.
3. Make sure the system has been on for at least 15 minutes (one hour for best results), and
then align the instrument (choose Experiment Setup > Diagnostic > Align).
4. Turn off the power to the computer and the instrument. Leave the power off for
15 seconds. Turn on the instrument power. Turn on the computer and restart OMNIC
software.
5. Choose Experiment Setup > Diagnostic > View Reference Detector.
If the instrument scans normally (an interferogram should appear in the Diagnostic
pane), the problem is probably related to the sample or the sample detector. Make sure
that the light beam is not blocked, and check the Diagnostic tab in Experiment Setup to
make sure the detector is recognized. If it is not, contact Technical Support for assistance;
see Contacting Us.
6. Check all of the status indicators on the Diagnostic tab in Experiment Setup. Click any
indicator that has a red slash through it to view diagnostic information about the
component.
If the laser frequency is outside the specified range, contact Technical Support to have the
electronics module replaced. If the laser voltage or current is outside the specified range,
contact Technical Support for assistance.
If the temperature is not in the acceptable range, make sure the cooling vents on the back
of the instrument are not blocked and nothing is stacked on top of the instrument.
Maintain at least 30 cm (12 in) of clearance behind the instrument and 64 cm (25 in) of
clearance above the table. Make sure the ambient temperature is between 15 °C and
35 °C (between 60 °F and 95°F).
7. Contact Technical Support for assistance; see
Us.
Contacting
4
Troubleshooting
Error Messages
Us.
Nicolet iS5N Spectrometer User Guide 61