Hardware Requirements - Nortel CCT User Manual

Engineering Communication Control Toolkit

Hardware requirements

Supported hardware platforms
Communication Control Toolkit Release 5.0 is a software-only solution, which
operates on any hardware platform that meets specified requirements. This
solution is referred to as Platform Vendor Independence (PVI).
Platform Vendor Independence
Communication Control Toolkit does not require Nortel-supplied hardware. It
runs on any hardware platform with
an Intel Pentium CPU
Windows 2000 Server, Windows 2000 Advanced Server, or Windows
Server 2003 (Standard Edition or Enterprise Edition) operating system and
Microsoft-certified drivers. For minimum Service Pack levels, see the
Symposium Portfolio Server And Operating System Requirements.
CPU speed, RAM, hard drive capacity, and hard drive speed that satisfies
the capacity requirements of the contact center
One or more network interface cards (NICs) is also required, depending on the
type of environment. For more information, see Chapter 5, "Engineering the
network."
For more detailed information about server requirements, see the Symposium
Portfolio Server And Operating System Requirements.
CPU requirements
Communication Control Toolkit requires a processor from the Intel Pentium
suite. For optimal performance, average CPU utilization should not exceed 70
percent for any 20-minute period.
Note: It is expected and normal for CPU utilization to exceed 70 percent (with
utilization as high as 100 percent) for short periods.
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Standard 5.01
Communication Control Toolkit