Troubleshooting Ip Phone Registration Problems - Mitel 3300 Technician's Handbook

Troubleshooting IP Phone Registration Problems

To troubleshoot IP Phone Registration Problems
1. Record the error message on the IP Phone display,
then go through Table 44 below.
2. If you cannot solve the problem using Table 44, go
through the steps in "Generic Troubleshooting Steps"
on page 144.
3. If you still can't find the problem, call Mitel Networks
Technical Support (see "Before You Contact
Technical Support" on page 142).
IMPORTANT: Make sure you have the following
information on hand before calling:
• Is problem with local or remote subnet?
• DHCP server(s) settings
• Layer 2 switch configuration and settings
• Router configuration and settings
• Network Diagram
• IP addressing scheme
• VLAN configuration and settings
To rule out DHCP problems, and isolate
Note:
network-related issues, we recommend that you
program the IP Phone with a static IP Address (see
TSB # 58004933).
Troubleshooting
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